Rated 4 out of 5 by stockguy Valentine's getaway
The facility itself was quite nice and modern. The room was clean and roomy. The bed was very comfortable and we slept well. We were awakened by a woman crying in the hallway at 3am followed by a man calling her name down the hallway and several doors slamming at 5am. Not the fault of the hotel, just the other guests. Dinner at The Taste restaurant was very good. Breakfast buffet the next morning at the same hotel restaurant was quite nice but all of the food was lukewarm or cold. We would likely stay at this hotel again.
February 16, 2014
Rated 5 out of 5 by MelanieH13 Super customer service
hotel staff was wonderfully inviting! From the time we arrived to the time we left the valet was great, the doormen and bellhop were superb. Room was clean and large enough for us. Bathroom looked redone - really great rain shower head. Stayed for a work conference but brought my 4 year old along and she loved being right in town!
March 24, 2014
Rated 1 out of 5 by JodiL Loved hotel BUT!
I love staying at the Sheraton but was really uspset that the hotel charged my credit card huge daily fees and then also charged my credit card for my over all stay. I have no problem with the overall charges just not happy with a company also charging my credit card a high 200 dollar per day rate on top of it all!
many extra charges which took nearly a week to fall off my account .. Creating my charge account to go into overlimit issues. Also very loud drilling noises from work going on at hotel, work up every morning from drilling..
Will not stay at a Sheraton again.
September 3, 2012
Rated 5 out of 5 by jonescrew We'll be back
What a great location - walking distance to so many attractions. The rooms were exceptionally clean. It looked like it had been recently renovated, everything was like new. The staff was very friendly and helpful. I didn't get a chance to take advantage of the pool but it looked very inviting as well. We enjoyed a drink at the Taste and although the bartender/waiter was very busy with a large wedding party we weren't ignored. I checked into hotels to stay while attending a concert at the Susquehanna Bank and this was the perfect place. We booked the Philly Overnight Pkg which included parking and the rate was still cheaper than a lot of other hotels. We will definitely be going back for a night of partying in Philly.
August 15, 2012
Rated 2 out of 5 by Sanderson33 Ups and Downs
This hotel is an amazing location. 5 stars for placement to anything in the city.
Beyond that, there's room for improvement. Slow, and unhelpful staff that were less than accommodating, loud noises through out the hotel all night long, and little to no communication between the staff when requested. At one point to call the front desk had a 6 minute wait time. Very disappointing considering I hold starwood to the highest standards, as when staying in other locations, your service was impeccable.
February 20, 2014
Rated 5 out of 5 by mjb28 Great Location
Hotel lives up to expectations for a Sheraton.
Staff was attentive and professional.
Great location for historic sites and great resteraunts.
March 31, 2014
Rated 4 out of 5 by Birthdaywknd Definition of "accessible" a bit inconsistent
While we enjoyed our stay overall, I must say that the room was a bit confused about its accessibility. The bathroom in the room was very accessible, although the mirror was at eye level for a standing person, not a person sitting in a wheelchair; alas, I was only able to see the top of my head. The size of the room and maneuverability were great, but the top of the mattress started up close to my armpit, rather than more level with my seat, making it impossible for me to get myself into bed without help. Once in, though, the bed was tremendously comfortable!
November 3, 2013
Rated 3 out of 5 by KSSNY Comfortable bed but little else
My bed was very comfortable but I have little else to say that was good about this hotel.
Noise from the swimming pool made my room very unpleasant. The Executuve Club lounge was not open in time for breakfast before 8 AM meetings. The food was not good. There was no radio in my room. The front desk was inept. The staff person working at the Starbucks each morning was very nice but the selection there was too limited. Not even decent orange juice. I was happy to leave.
February 27, 2014
Rated 5 out of 5 by Eyeedea1 Excellent Front Desk Staff esp Kaitlin
We stayed at this hotel as a quick weekend getaway from New York and also to celebrate our anniversary.
We arrived early at 11:30 AM and there was no issue getting into the room. We left the hotel and came back several hours later. To our surprise, there was a bottle of wine and a cheese platter in the room. The Front Office Staff has taken a time to surprise us. Now this is what I call "Going an extra mile with a service".
One issue was that our room was close to the swimming pool (there was a terrace outside and above that was a pool) so we could hear kids screaming on top of their lungs in a swimming pool. Also the smell of chlorine from the pool was really strong.
We are very thankful to the Front Office Staff especially Kaitlin for the nice gesture. We will definitely comeback and stay with you again.
February 23, 2014
Rated 5 out of 5 by Kellfrog Family friendly and great location
We had a wonderful family time swimming in the pool. Also the hotel is well situated to see all the historical sights.
March 30, 2014
Rated 3 out of 5 by KSSNY Comfortable bed, not much more
I spent three nights at the Sheraton Society Hill in Philadelphia. My room had a comfortable bed but no other comfortable furniture. There was no radio and it was impossible to read the time on the clock. Internet access -- on the Club level -- was very slow. Food was poor as was the quality of the spead in the Club lounge. If you wanted to eat breakfast before an early meeting, only the Starbuks was open. Staff was friendly but, other than a comfortable bed, nothing about the hotel was very good.
February 10, 2014
Rated 5 out of 5 by TedfromDentonTX Loved this hotel!
My family (including 7 and 9 year old kids) stayed here for our first time to Philadelphia. I chose this hotel for its location and price--I'd choose it again because of its fantastic, quality staff! People really make a difference here! From front desk, to concierge, to valet, to maid service, to bartender, we were never disappointed. Stephanie H. in customer service was absolutely the best--I just didn't expect this level of service! The room was very nice, too, along with a great bathroom. We originally booked three nights there, but ended up extending it to six because it was just too comfortable to leave. Having the Hertz cars at the hotel made it super easy to just do day trips from there! I would absolutely recommend this hotel!
August 17, 2013
Rated 4 out of 5 by CM25 Great Location
I used to stay at this hotel weekly years ago, and I was very impressed with the lobby renovations that they completed in the last year or so. Hotel is in a great location for those wanting to be in "old city" and near the historical sites and great food. Only downside was the room was close to the pool and had a musty smell because of it.
March 14, 2014
Rated 3 out of 5 by Birdez Price to park, Food cost
The hotel is very nice, used my SPG points for entire 4 day stay. (I would not have paid those room prices) as I am budget conscience. If you want to park on the hotel property, you must use their Valet service (which unless you ask when making a resv. they usually don't mention it.) Parking is at least $ 32.00 each night, (parking next door (security?) is only $12.00 per night).
Food although very good was expensive. (If you want to eat in the room, order the food from the restaurant and get the coffee, juice from the 'Starbucks' stand, (you might save a few bucks).
They know that once you get back to the hotel (for the night) you probably won't leave for food. Also, the Sheraton sign (on the back of the building is covered by trees).
August 14, 2012
Rated 4 out of 5 by MsM1 Great historic location
Very nice fourth floor (top?) room. Some odd noises at times. In otherwise lovely bathroom (shower only - which is fine with me), while standing at sink, I'd hear a noise like rattling from left-hand side of wall. When I put my hand on the wall, it stopped. When I removed my hand, it resumed. Very odd. Couldn't hear noise in other parts of room, though. A few small, nonthreatening insects in bathroom. A/C was loud and vent was pointed right at the bed. Had to be sure to turn away from it when sleeping. Convenient Hertz car rental desk in hotel.
August 7, 2012
Rated 4 out of 5 by Niko67 Nice but...
The hotel was nice however the towel had spots on it and so did the pillow cases two of them. Not pleased about that.
March 24, 2014
Rated 4 out of 5 Location, location
Came here with my teenage grandson. Connecting rooms were perfect for us. The staff out front of the hotel were extremely helpful and went out of their way to assist us with directions and recommendations. The concierge inside was either away from the desk or, if there, didn't seem particularly interested in helping. All in all it was a good decision to stay here. One thing though, why do you not have ice machines on all floors! It is very inconvenient to have to go to another floor. That is assuming you can find it -- a little confusing.
July 26, 2013
Rated 5 out of 5 by Goldman100 People are extremely friendly
The biggest factor was the friendliness of the staff.
March 24, 2014
Rated 4 out of 5 by JoeD19 Nice Old City Hotel but Expensive
I booked the hotel for a family of four for 3 nights using Star Points. The booking process was seamless and check-in went smoothly. Valet parking is available but not self-parking. The fee for valet plus city tax was outrageous so we moved our rental car to a nearby parking garage for less than half the daily price. The rooms were nice but did not have a small refrigerator. The hotel restaurant was convenient but also very expensive, which leads me to believe this hotel is better suited for the business traveler who is not on a budget.
July 28, 2013
Rated 5 out of 5 by ZoeLee Delightful and Exceptional
I could not have been more delighted with the service, particularly, at the Society Hill Sheraton. The front desk, restaurant, and lobby staff were beyond helpful and thoroughly lovely in helping me with a couple of special requests. Also, the room was a haven. I typically don't sleep well first night on the road but the room and the bed comfort were fabulous and I slept like a dream. I would look forward to staying here again.
February 21, 2014
Rated 5 out of 5 by STBW Great Service, Great Stay!
Was in town over the holiday weekend and there was not a single moment where the staff was not cordial and professional. After checking in, the front desk clerk remembered me and acknowledged me every time thereafter.
Restaurant staff was exceptional all weekend. We ate and drank in the lounge throughout and everything was wonderful.
I can also not say enough about the location of the hotel. You can easily walk to restaurants and entertainment locations. This WILL be my preferred location from now on when staying in Philadelphia.
December 28, 2011
Rated 1 out of 5 by Ronnothappy Unacceptable service delivered
Although booking more than 1 month in advance with request for a 'quiet room' we got a room on top level (good) with a huge ventalitor or something on the roof. Thus: no sleep at all because the thing was on constantly.
At checkout you also tried to charge valet parking costs again, although you could have seen it was already paid for in advance.
And you where the only hotel during our 23 nights stays in 14 hotels in that part of the USA, on similar Quality level that did not have free WIFI.
Penny wise, dollar foolish. .
August 18, 2013
Rated 4 out of 5 by Jeffrey27 Nice Hotel
Nice Hotel, but confusion during valet/check in. Told the valet that we had a pre paid parking package with our room rate, he said o.k. We also told the girls at the reception desk the same thing, both said no problem. After check out we received and addition to our pre paid rate of $36.00 for parking, plus $6.40 city parking tax. Called the Hotel back and was told the additional expenses would be removed from our bill. I guess you always have to check you're bills>
January 26, 2014
Rated 4 out of 5 by mbdayt Great location
We have stayed at this property several times. The location is perfect for sightseeing and shopping. There are many great restaurants withing walking distance. The staff is friendly and helpful.
I have 2 complaints from our most recent stay. First, we could hear EVERYTHING in the rooms next to ours. So much so it was as if we shared a room. It was both bothersome and embarassing. Second, the bathroom was quite cold. There was a large window in it and neither the ceiling vent or the old baseboard unit produced any heat.
February 17, 2013
Rated 3 out of 5 by JackAir Great potential, but noise and service delivery issues.
I love the location in historic Society Hill. The hotel is in walking distance of many attractions.
The room was nice, but my king sized bed had a queen size flat sheet on it. After a call to Guest Services the problem was quickly fixed by a very congenial attendant who put the proper sized sheet on the bed. However, no apology was offered.
Early in the evening there was a large formal event in the atrium area. The roar of the crowd and the band could be heard even though I closed the vestibule door in my room. Plus, the smell of garlic and other cooking from the various food stations was overwhelming. I left the room for dinner and returned to find that party wrapping up and the smell diminishing. I thought I was set for the night. But unfortunately, after a period of quiet in the mid-evening hours, noise again ensued after midnight and continued to 4AM. My sleep was disrupted at 2, 3 and just before 4AM by people (who sounded like they were intoxicated) loudly talking, laughing, yelling and even screaming in the atrium area. Things finally settled down about 4AM but I have to say my night's rest was ruined.
The hotel is really beautiful, the location is great. I'm sure banquet revenue is important ..as is late night bar revenue..to the whole business case of profitably operating a hotel. But, that said, I'll think twice before giving you any hotel revenue in the future. After all, facillitating a good night of sleep is the central value proposition of that same business case.
Kind regards to all in the City of Brotherly Love.
March 24, 2014
Rated 3 out of 5 by sofia Cleaningness/HVAC
The room was clean, the coffee machine was not cleaned, it had the coffee bag from the previous guest. We left the hotel and came back that evening and the coffee bag was still in the coffee machine. The bathroom sink had yellow stains abound the drain.
The HVAC was too loud. I asked the front office to look into it and I never got a call back or a message left regarding it. It woke me up about 5 times on both nights that I spent at the hotel. Because I am a starwood employee i did not want to complain to the staff.
February 25, 2013
Rated 4 out of 5 by jules1010 Friendly staff, very enjoyable stay
The staff were extremely friendly and helpful. Never had to wait long for any type of service. Room walls are a bit thin - heard TVs from both sides of our room, but nothing that was too distracting. Rooms were very clean and comfortable. Received an unrequested upgraded room due to being a Starwood guest. Great taxi service, convenient to the attractions, but far enough away to avoid the large crowds. Elevators were always prompt. Food and drinks at Taste were great as were the bartenders. Would definitely return.
July 3, 2013
Rated 3 out of 5 by Trapper2 billing
I did not receive my bill via email as promised.
I had to prepay my stay to get the 124 rate , which I did with a card on file. I found that a different card was charged after my stay . I have spent over an hour on the phone to resolve this and still do not know if I have been double charged. The hotel was faxing me my bill and I have not received it yet. I paid $40 to park because I was not informed of a $12 garage that was close by. I won't use you all again soon , unless this is resolved.
December 21, 2013
Rated 5 out of 5 by NG63 Cobblestone charm
Situated on a cobblestone street, this hotel is within walking distance to the historic district of the city and many restaurants. The doormen were extremely helpful with getting our car quickly and efficiently any time we needed to leave. The men and women at the front desk were pleasant and welcoming. The lobby had several different seating areas for people to socialize comfortably. We requested a refrigerator for medication and were told that we were on a list as there weren't any available. Within 15 minutes, a gentleman arrived with a fridge!! We were erroneously charged twice for parking one day. We left a message for the accounting department and the problem was rectified immediately. The staff goes ABOVE AND BEYOND to please their guests!!! Can't wait to go back.
March 7, 2013
Rated 3 out of 5 by nyker nice hotel but expect parking to break the bank
i booked the hotel with spg, wasnt informed about the whopping $45 parking. the hotel room was nice but the pool area was disgusting. the chrome all over showed rust. the paint was peeling all around pool area with mold in one corner. i stubbed my to with a pipe sticking out by the kiddie pool area. the management promissed points to myselfand family that came with me because we came on a family vacation and the pool was disgusting. i was the only one in the party to receive the points, not the others in my group.
July 26, 2012