Rated 2 out of 5 by janner14 Disappointment
Below average rooms - overpriced - platinum status put in an adjoining room where the noise was awful both during the night and day. When I went to change rooms, they would not move my stuff for me despite the fact I had a short amount of time at the hotel to move. Once we sorted that out (Despite a few mishaps) - they lost my suit pants which ended up in Lost and Found. Was deeply disappointed with the level of this hotel.
June 30, 2014
Rated 5 out of 5 by GiannaJax Perfect Location
I really enjoyed my stay here. The room was comfortable, clean and quiet. The location is great....easy walk to Old City without all the noise. One issue, however, in this day and age, why can't hotels provide free internet? makes no sense to me.
June 30, 2014
Rated 5 out of 5 by Margo50 Best bed ever
I slept like never before in this lovely hotel near all the historic sites in Philly. Nice folks on staff, from the room service guy who took and delivered my order to the guy who came in a minute to fix my tv. Would definitely recommend.
June 30, 2014
Rated 5 out of 5 by AFP1 This hotel in a good location
Quality rooms and staff. Hotel within walking distance of many of the historical landmarks as well as great restaurants.
June 29, 2014
Rated 5 out of 5 by GinnyC Great Location, Great Service
Staff is absolutely outstanding at this hotel, well trained and helpful. Parking valet staff, desk staff, restaurant staff, all great.
Beds are very comfortable, rooms are well supplied.
Hotel is located within walking distance of many Philadelphia attractions, and close to some amazing restaurants (Zahav is my favorite).
I recommend this hotel to everyone I know.
June 26, 2014
Rated 5 out of 5 by GovernmentTraveler Great Conference Choice
This site was the one assigned for our conference, and I must say that it was excellent all the way around--great food, comfortable accommodations, helpful staff--it was all there. Right down the street from fascinating historical landmarks. Will stay there again.
June 23, 2014
Rated 3 out of 5 by countrygirl70 good view from room - that was it
The river side of the hotel offers wonderful views of the bridge and lights on the river at night , but the rooms themselves were average and in need of updating. It also could have been cleaner for the price we were paying. The windows had hand and even face prints on them! Carpets and especially the upholstered furniture were stained and old looking. There were also stains on one of the duvet covers on the bed. The brochures, menus and written material left out on the desk were misshapen and wrinkled from drinks being spilled on them and we didn't even want to touch them. There was no refrigerator in the room which was a negative for us. We also had a bad exchange with the valet service. I couldn't even ask a question before he told me he was "too busy for special requests" - and he didn't even know what I was going to ask him!! Front desk people were efficient but not friendly. Granted we were there at a very busy time - lots of weddings going on that weekend, but even so, it's their job to be extra helpful to all guests all the time.
There was a "green" option for the cleaning service, so we chose not to have our towels replaced or the room cleaned during our 2 day stay, as did many of the other guests (cards hanging on doorknobs) but the cleaning carts seemed to always be in the hallway all day long. It was very annoying to have to squeeze by the carts when we were all dressed up for the wedding and later going out.
I was shocked at the price we had to pay per night to keep our car in the hotel's own parking garage - with tax on top of it to boot. Over all it was not one of our better hotel experiences.
June 23, 2014
Rated 5 out of 5 by bridget17 Good location, pleasant atmoasphere and staff
Great location in historical section of Philadelphia. Staff is very accommodating and responsive. Concierge lounge is very well set up and organized. Front Desk very helpful and the bar personnel and bellman are also excellent.
June 22, 2014
Rated 4 out of 5 by Fred136 Business Travel
Attended a training seminar that was quite extensive and we spent a lot of time at the hotel. The staff was very helpful, especially the front desk and bellmen. Proximity to Penn's Landing and dining was great.
June 17, 2014
Rated 4 out of 5 by Ladydochi Great location
I love the location of this hotel. There are great restaurants and historical sites in close walking distance. Penn's Landing is great for jogging, strolling and entertainment. There are two movie theaters within 1-2 blocks that show independent movies that are not your usual movie fare. Around the corner is a terrific Belgian Tavern. Rooms have been upgraded, but still lack a small refrigerator, which would be a nice touch. View not great, but I spent so little time in room that I didn't care.
June 8, 2014
Rated 5 out of 5 by h972241 very great
i would recommend this hotel at my business friends! very best staff and great availibility.
June 7, 2014
Rated 5 out of 5 by buddy155 Great hotel...nice location
The hotel fulfilled all expectations. Every member of the staff I dealt with was attentive and efficient in seeing to the requests I made; the room was well cleaned upon arrival, particularly for a “pet friendly” hotel; and the beds were comfortable. Also the Taste Bar/Restaurant had delicious food and a friendly, accommodating staff.
June 7, 2014
Rated 5 out of 5 by McMaddie Loved my stay!
This was my fourth stay at the Sheraton Society Hill and it never disappoints! This visit was for a work conference and the food, staff, and accommodations were fantastic! I have also chosen this hotel for a romantic night away (I actually stayed there my engagement night) and for nights "out on the town." Great experiences overall!
June 6, 2014
Rated 3 out of 5 by Pauline43 Room AC unit loud
Like most Sheraton rooms the heating and AC units are loud and disturb sleep.
Our meeting ballroom was too hot and there was a huge cockroach on the wall the interrupted the presentations.
June 5, 2014
Rated 5 out of 5 by Pedroboy Excellent hotel
We loved our recent stay at this hotel. The location in old historic Philadelphia was fabulous, nestled in the trees and surprisingly quiet. Very comfortable room. Front desk staff were extremely helpful. Also enjoyed having quick access to the waterfront at Penn's Landing, and a stop close by for the "hop on and off bus". Lots of good restaurants nearby as well.
Would definitely stay there again.
June 4, 2014
Rated 3 out of 5 by dmk3975 Needs some work
We have been stay over the years and this time was the least satisfactory. My wife has an extensive write up on trip adviser- you can read it there.
June 3, 2014
Rated 5 out of 5 by SDLFrank Great hotel choice...
This hotel is optimal for a business stay and for holding meetings, events, etc. I would highly recommend to anyone planning an event in the Philadelphia area. The bed was awesome!
May 19, 2014
Rated 4 out of 5 by Traveler232323 Good Hotel - Bad breakfast
Breakfast entre - English Muffin, Ham, and Cheddar was pricey and awful
May 19, 2014
Rated 5 out of 5 by Fritzthedog Wills Eye
Well located for visit to Wills Eye Hospital.
Good highway access.
We had our pointer with us and he really liked this property.
May 15, 2014
Rated 5 out of 5 by Rich25 Business Meeting
I had a pleasant experience at the Sheraton Society Hill Hotel in Philadelphia for a business conference. The hotel and meeting spaces were clean and well appointed. My room was a suitable size and the bed was very comfortable. It did not take me long to fall asleep at all. The food from the Taste restuarant was excellent. I had a minor issue with a billing discrepancy which was quickly resolved by accounting. i would highly recommend the hotel for anyone coming in for a business conference or for seeing the local historical sites.
May 12, 2014
Rated 5 out of 5 by deerisle great location and great facility
I stayed at this property for a weekend conference in May 2014. I didn't have much time to explore the historic area of Philadelphia until after the conference, but I very much enjoyed an afternoon walking around the historic areas. I definitely plan to come back with my family some time so the kids can see the sites.
The staff was very friendly and banquet food was good to very good. The weekend seemed to be "prom season," but the hotel was very quite in spite of that activity. The club lounge had nice snacks in the evening, and the breakfast had continental items and some hot food (eggs, bacon, etc.).
The SPG responsiveness was very nice, and the staff offered an upgrade to a jr. suite. I checked in around noon and preferred to take that room that was available, but it was nice to know that they would make something else available for a future trip.
In summary, I had a lovely visit, and it was productive venue for a conference or for business. I'll definitely be back again, and I'll probably bring my kids some time.
May 12, 2014
Rated 1 out of 5 by KC45 Very upsetting stay
Very upsetting stay. Stayed 2 nights and we were awakened by people fighting, doors slamming and loud music. Left our event early due to our 14 year old crying saying people were banging on doors and were yelling.
May 12, 2014
Rated 4 out of 5 by Jadea32 Great Location to Historical sites
Hotel was clean and comfortable. The Club Room food and amenities were among the best. Only criticism was the size of the bathroom. Very small and not enough surface to lay out toothbrush, make-up, etc.
May 6, 2014
Rated 2 out of 5 by Villanova Great hotel, just don't park there
I attended a formal dinner on April 26. The dinner was fine, the very seasoned wait staff was just fine. Everything was great UNTIL I tried to get my car back. There was a 45 minute wait but mine was an hour wait because they messed up the tags.
The Sheraton used to have self parking which worked well. Somebody decided they would be all valet which just ruins an otherwise nice experience.
Unless they bring back self parking, I will strongly recommend that we hold no more affairs there.
So, Sheraton, you decide. Would you rather assume the risk of self parking or watch your event revenue decline because of the horrendous end of the evening valet experience.
May 5, 2014
Rated 3 out of 5 by HH22 Great locaion but ok hotel
Overall, the hotel was ok. Great lobby, great location and nice bathrrom in the room. However, hallway and rooms need updating. Neither the hallway nor the room match the great lobby. Room was also a little cold for my tastes. Tried to call for room service 3 times on a Monday night around 9pm and got no answer all 3 times. Since I got o answer I had to go out to get something to eat. Called for my call around 10pm and got no answer.Had to call the front desk to get my car.
April 30, 2014
Rated 4 out of 5 by Twinn2013 Love Everything from this Sheraton.
Overall my stay was excellent. Staff fulfilled my request to have corner room. Love the Club Lounge drinks selection. Love the location.
April 30, 2014
Rated 5 out of 5 by AnnaMc Overnight stay for a wedding
Great stay. Hotel is very beautiful and clean. Staff was wonderful. Love the valet parking. Had a wonderful time.
April 29, 2014
Rated 5 out of 5 by Sebismom family trip
I have to say that I was very happy with our stay at the society hill sheraton. I have had poor experiences in the past but booked our four night stay as the hotel has the best location for the purposes of our trip.
I was very pleased with how polite, responsive and helpful all of your staff were during out trip. The room service food was really delicious and nicely presented. My family and I loved being able to use the pool. And we found our room and housekeeping to be excellent!
I did have one small issue that two meals at the hotel restaurant were mistakenly billed to my room (another guest and I had the same last name). Although it was a strange mistake, I was very happy with how quickly the front desk staff helped correct the bill.
We would definitely recommend the hotel for families and business professionals.
April 29, 2014
Rated 4 out of 5 by coolbreeze762 Comfortable stay but food/beverage was pricey
Many hotels offer free breakfast but your hotel had just the opposite, a very expensive breakfast. $5 for a cup of coffee is a bit extreme.
The $5 green vouchers helped but your customers shouldn't have to make a sacrifice in order to get a good meal and a fair price.
On a positive note, my room was very comfortable and clean. The LAN was pretty fast for a hotel LAN with so many people sharing.
I also liked the close proximity to many of the historic sites in Philadelphia.
I did catch a cold while I was there. I can't be certain if it was from the room or not but I recommend your cleaning crew disinfect the surfaces and the glasses between stays.
April 28, 2014
Rated 4 out of 5 by KCS61 Sheraton - Society Hill Philadelphia
One of the best nights sleep in a hotel ever. The bed and pillows were perfect and the bedding added to the experience, thanks.
April 28, 2014