Rated 5 out of 5 by adina Very nice and clean and hospitable
We were very happy with the service and the responsiveness
The hotel was comfortable and the amenities were appreciated.
August 5, 2014
Rated 5 out of 5 by 3DecadeExpat Excellent Riverside Hotel
Being one of the original guests at the hotel back in '83, with numerous stays through the '90s, when based in Asia, it was a return "home" to the same high level of service, quality of rooms, and relaxing comfort of common areas. This hotel is excellent for families, with a garden pool and a starting point for most river tours/cruises at the adjacent River City. It is a taxi ride to the major shopping malls and some of the major restaurant areas, as Soi Convent, but the fares are reasonable at Baht 50 - 70, and even walkable for those that like walking. My only disappointment was that Georgio's restaurant was under renovation, a restaurant that I and family always enjoyed when resident in Bangkok. I am amazed that this property never shows its age.
August 4, 2014
Rated 4 out of 5 by mete Club Lounge
i think Staffs in Club Lounge could be much more smiling and helpful.
July 31, 2014
Rated 5 out of 5 by akudjura A great stay
We had a great stay from the moment we checked in. Ms Dream in the ROSH lounge made us feel so welcome & continued to provide amazing service throughout our sty. The young women was available when needed.A level of service provided I have not seen before. The young woman needs to be acknowledged for this high level of service.
July 30, 2014
Rated 5 out of 5 by garmey holiday
brilliant position next to the river, great staff, relaxing hotel
July 30, 2014
Rated 5 out of 5 by IanP Great Hotel and location
Excellent location with lovely river views. Staff couldn't be more helpful, prompt and always with a smile. Food above average and room very comfortable and well serviced. Atmosphere relaxing which is appreciated when returning from business and often busy traffic. If you look hard the building could be a little tired and in need of an update but its spotless. We have stayed at Royal Orchid many times and have never been disappointed we always return.
July 29, 2014
Rated 5 out of 5 by Ashikur A Touch of Elegance
In addition to other great features of this hotel, I will not forget the riverside restaurant and lounge. I doubt if any other Bangkok hotel has this level of river-side facilities.
Having a favourite drink in the evening by the Chaopraya is simply heavenly.
July 27, 2014
Rated 5 out of 5 by concorde01 holidays
I use to stay here for many years. It is the place to be in Bangkok, large pools on the river, special cheese buffet on the river, great lounge.
When you have been visited Bangkok, you must stay here to keep relax and cool.
All the team ready to help you and trying to satisfy your request.
July 25, 2014
Rated 4 out of 5 by SYL1 Value in hotel
The hotel is very convenient situated next to the river. The hotels restaurants offer very little value for money and it is much better to eat outside. The staff are friendly and helpful. I like the lounge and bar area as well as the computer and relaxation area.
July 24, 2014
Rated 5 out of 5 by Stevesk1 Great hotel in superb location
Attention to detail, very helpful staff, good swimming pools, river views.
July 24, 2014
Rated 5 out of 5 by TonyF Perfect
Great location, great facilities, great staff, swim up bar in the pool in garden surroundings and great margaritas in every bar - what more could you ask for.
July 23, 2014
Rated 3 out of 5 by MaverickMRAW No longer an Amazing BKK hotel
This hotel used to be special and unique Bangkok hotel. Over the passing years newer hotels have sprung up all over town while the Royal Orchid has become rather staid and tired. The room, while clean was bland and basic, with noticeable wear and tear of the furniture. Room service menu missing pages and falling apart.
Breakfast buffet was a large affair, but impersonal and felt more like a large cafeteria and staff, while smiling seemed overworked and rushed.
Public areas were fine but just bland and unmemorable. Even the pool area in Portuguese Embassy garden seemed tired.
Location wise, its a bit to far to walk to to Silom area, but the shuttle boat to the BTS train stain was a nice touch.
I feel Starwood are targeting this property more towards tour groups as they have better located business hotels in BKK.
Overall, just found this once impressive hotel has become rather bland.
July 22, 2014
Rated 4 out of 5 by DNG88 Great view of Chao Praya River
Great view of the River and excellent location to all river cruises. Kind and helpful staff. Good evening lounge entertain.
July 17, 2014
Rated 5 out of 5 by SivH Great hotel along the river
Have stayed at this hotel for several occasions and it exceeded my expectation every time I stayed. From the very fist day of checking in to a very last day of checking out. Check in staff at the lounge was very friendly and I received an upgrades most, if not all, of each time I visited. Foods at the lounge are decent though wish there could be more selections during the evening cocktail.
The hotel should allow its platinum guests to partake the breakfast at its main restaurant, Feast, too (at the moment only at the lounge). Most of the starwood hotels I stayed are giving their guests an option to have breakfast at their main restaurants other than at the lounge (Plaza Athenee, Le Meridien, St Regis and Sheraton Grande) My most recent stay at The Westin Grande Sukhumvit now giving the option of restaurant breakfast for its platinum guest too. I hope this will soon change in the future.
Overall Royal Orchid Sheraton is really a great hotel alongside the river. It has been and will always be my main hotel over the forthcoming stay.
July 16, 2014
Rated 5 out of 5 by PJH76 Overall experience
OK...this hotel has good things and bad. It is alongside the river which makes it good, and is adjacent to a small mall and river side set of bars. On the other hand the streets in the area are part of the old city and a little depressing to see.
The hotel facilities are fine and staff work hard to make your experience enjoyable. Drinks in the bar a bit expensive, making it very worthwhile to book into the club floor rooms
July 15, 2014
Rated 5 out of 5 by Perth2014 Great to stay with a family
This is the third year that we have stayed at the sheraton towers and it never fails to disappoint.
The rooms were spotless with the beds being turned down every day, which meant the bathroom was also cleaned twice a day.
The laundry service was impeccable and with 3 pieces of laundry per person included in the room price, meant we had little laundry to do on our return home - a real bonus!
The pool is my daughters favourite part of the hotel and spent every minute she could in it. It was clean and enjoyed by all the family.
The lounge is not used much by families but an area we enjoy. The girls who work there really look after you and our daughter was known very well by them all and looked after accordingly.
The proximity to the sky train is a bonus and the boat that takes you there leaves every half hour. The cold towels and water on your return are always well received.
A great holiday as always and would highly recommend.
July 12, 2014
Rated 5 out of 5 by Jer44 Suberb hotel with relaxed professional service
Very impressed with the consistently high quality of all staff- a minor matter with missing bags quickly solved. Really helpful advice from front of house to assist with sightseeing etc.
July 11, 2014
Rated 5 out of 5 by BUZ66 A first class hotel in a great location.
From check in to check out this hotel delivers. We upgraded to the Towers this was a great idea the extras you get are worth the cost.. The staff couldn't have been more helpful or professional. We will be returning to this hotel.
July 10, 2014
Rated 5 out of 5 by Charlotterk If you want to be totally pampered.......
I stayed in the Deluxe Riverside room for 11 days. Everything was perfect, from the time I arrived untl the day I checked out., I didnt want to leave!!!. Staff are friendly, and so helpful. First class hospitality! Hotel is absolutely beautiful..... tranquility at its best. The breakfast menu was beautifully presented and so much to choose from!! The staff are attentive and knew exactly how I wanted my coffee. If you want a luxurious relaxing holiday ....stay at this hotel.
Forgot to mention the gym......... state of the art equipment spotlessly maintained and friendly helpful gym staff.:)
Thank you Royal Orchid Sheraton Hotel staff, for looking after me. I will definitely be back........
July 10, 2014
Rated 5 out of 5 by Helmut2911 This hotel provides perfect staff: professional, friendly, caring for their guests
Everything is clean and in best condition, the staff is absolutely perfect.
Rooms are clean and very comfortable.
There are only 2 things, which have disturbed me a little bit:
1. No free WIFI in the room. For me free WIFI must be standard in a top hotel. It is not because of the charged amount (increase room rates a little bit), but it doesn't give me a professional impression.
2. Breakfast could provide more variety of fresh fruit
July 10, 2014
Rated 5 out of 5 by crcr Excellent
Excellent facilities, room and otherwise. A ver pleasant stay with extremely attentive staff.
July 9, 2014
Rated 5 out of 5 by CatSheriff Sheraton Bangkok is a jewel of a hotel
Situated right on the river, we had a fantastic view from our room, which was large & roomy -- a real delight. The staff was always courteous & helpful. We were able to book excellent tours right in the hotel. The dining selections were excellent & varied. And, when needed, room service was prompt and the food still hot.
July 8, 2014
Rated 5 out of 5 by Coolkidsx4 This hotel has excellent facilities
Our family particularly enjoyed the gardens, pool and boat access to sky-train. Not to mention the spectacular views , both city skyline and riverside.
July 8, 2014
Rated 5 out of 5 by ejaz12 Geart staff, excellant service and value
I really enjoyed my stay at this hotel. I have all positive things to say. The staff was trained. very professional, courteous, and helpful. They provided me unparalleled service.
July 8, 2014
Rated 1 out of 5 by UnhappyinBangkok This Hotel is hemorrhaging due to low occupancy and is desperately cutting costs
This was my second visit to the Royal Orchard Sheraton Hotel Bangkok this year, The first time was in March 2014 - it was a truly remarkable and wonderful time.
Sadly a visit it July 2014 revealed that the hotel is suffering along with other Bangkok Hotels with low occupancy. Understandably floors are closed down. However, rather than close some of the F&B outlets these all remain open and serve sustandard food, reheated, reconsituted food and in many cases microwaved food in order to cut costs.
Most fustratingly the only way to provide feedback to the F&B team is via a scanned process which I had no way of accessing let alone understand how to use.
They are desperate to cut costs and don't really want to know the impact this is causing on the guest experience.
By all means stay at the property - brown bag your meals or try the really friendly steeet stalls outside the hotel entrance.
One final point on their F&B - how hard is it to serve a sub standard buffet breakfast? Really? Check into the Royal Orchard Sheraton Hotel - they appear to have perfected the art.
July 5, 2014
Rated 5 out of 5 by AndrewBrooklyn Amazing Stay
This hotel is all about hospitality. I got great room (suite), breakfast was delicious. Staff was extremely friendly.
July 4, 2014
Rated 5 out of 5 by BobAndo One of my favourite Asian hotels
I had not stayed for 20 years since my last visit- this hotel has maintained its high quality service levels throught the entire hotel, a quality towers lounge and excellent staff. A pleasure to stay here. I will return if I come back to Bangkok.
July 4, 2014
Rated 5 out of 5 by KINT Very Warm and Comfortable Hotel
Sheraton Orchid is a well maintained hotel near the river. Staff are very courteous and responsive. Going to town is very easy by taking the Shuttle boat and Skytrain.
July 1, 2014
Rated 5 out of 5 by KUHL OVER ALL QUALITY
GREAT SITUATION. ATTENTIVE STAFF AND GOOD FACILITIES
July 1, 2014
Rated 5 out of 5 by Swannie A great place to stay in Bangkok
We enjoyed our stay on the 21st floor with a great river view. Everything was first class. The hotel shuttle water transport to the nearest Sky rail station was convenient to use.
June 30, 2014