Sheraton Brooklyn New York Hotel

  • 228 Duffield Street
  • Brooklyn,
  • New York
  • 11201
  • United States
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Rated 3.7 out of 5 by 323 reviewers.
Rated 5 out of 5 by Best location near trains and shopping!!! Great location, location, location and excellent rates stylish rooms. February 5, 2014
Rated 3 out of 5 by Nice hotel, lots of quirks We stayed over a long weekend with club level access and had a generally nice stay. The good: Super comfy bed, pleasant responsive staff, very clean rooms, subway a block away and you could walk to a lot of great locations in Brooklyn in 5-10 minutes. The quirks: The immediate neighbor hood is up and coming / isolated. Our room had a deck with a leaky door (a bit windy/cold). The elevators were very slow and the key access to use them was difficult to use and sometimes didn't work. Not sure why there wasn't a toaster at breakfast in the club level two days in a row, and the lobby is oddly configured and small (difficult to navigate). February 19, 2013
Rated 4 out of 5 by Great for the price I'm a native New Yorker and have never had a reason to stay at a hotel because of family. However, due to death in my family I decided to so. Upon my search I found it incredibly hard finding a decent hotel with ok rates. Either the hotel had great rate and crappy rooms or service or vice versa. But I have to say that this hotel met both expectation. It was a Great stay! Not only was it in a great location (downtown bklyn) it was comfortable, the staff was nice and helpful, the room was clean, and the ammitities were a plus (gym and indoor pool). For the price, compared to other places, great place. I'd highly recommend it. Peace August 15, 2013
Rated 1 out of 5 by One of the worst hotel experiences I have ever had The room was OK and they kept it clean, but overall, this is one of the worst hotels I have ever stayed in, in relation to the price. Maybe *the* worst. The restaurant is terrible. The quality of the food would embarrass a chain diner. The service is even below that level. On some days, it took the servers up to 20 minutes (no exaggeration) to notice us at the bar or at a table. Of course, they did notice us when we came in. It's not such a busy place. They just couldn't be bothered to come over. They were too busy chatting with each other or texting on their phone. The food usually took a very long time to arrive, and when it did, it was usually very badly cooked and lukewarm. There is a "club lounge" there that you can go into and get what they euphemistically call "hors d'œuvres" - really just little pieces of cheese and crackers, dried out veggies and sometimes some overcooked noodles with some greasy meat, but that is usually gone fast and the staff doesn't bother to go down into the kitchen and replenish it. They are more busy harassing selected guests who they think don't look like they belong there by rudely interrogating them about their room number - while access to the "club lounge" is by room key card only anyway! They have a laundry service there. When you want to use it, you fill out a card and you can tick an option "in by 10pm back by 7am". But when you tick that and drop it off at 9pm, you are informed that the laundry will be back "maybe" the next night, more likely the following day. Near the end of my stay, the hot water boilers broke down and we were informed by letter that unfortunately, for the next 24h there would only be "80-85 deg warm" water. That added insult to injury - the water was 55 deg cold. We were also informed that we could make appointments to take a shower at the hotel next door - the next open appointment would be in about 3-4h! The lady at the front desk told me "this is New York, just deal with it". So I did - by checking out and escaping to the hotel next door. Which is run by the same corporation and shares the same terrible restaurant - but at least they had warm water. I have to mention though that some of the front desk staff were very friendly and did their best to help the guests with the many inadequacies of this terribly run hotel, but it was also obvious that they themselves were very frustrated and overwhelmed with the whole situation. October 14, 2012
Rated 2 out of 5 by Service standards could improve... Stayed here this week for a 3-day/3-night work project. While I would rate my stay between "average" and "good" as to relates to the facilities, cleanliness and comfort, there were misses with service that ultimately soured my experience. This would include wait staff in the restaurant who took 20 minutes to serve me and who seemed put out about the whole thing. It would also include gross miscommunication and misrepresentation about their laundry service, which was 12 hours overdue. Lastly, it would include poor communication about the logistics of their car valet service, which resulted in late departures to business meetings. February 2, 2013
Rated 3 out of 5 by Unresponsive Room Service Did not bring milk and coffee cups for breakfast. The coffee was brought in an open end container, insuring that it got cold very fast. I called room service back three times and asked them to bring up milk. I was ignored. The third time I told the employee at the front desk, he just put me through to room service again. The result was the same. Service in the restaurant the night before was just as bad. I waited over a half an hour for a baked potato and it was cold. By the time I got a hot one, i wasn't hungry anymore. Had to leave table there times to seek out someone for various reasons, such as; , no sugar for coffee, etc. February 10, 2013
Rated 4 out of 5 by Satisfied customer My stay at the Sheraton was 8/19/12 through 8/24/12. The hotel entrance is on a very narrow one way street. Upon my arrival, there was a limo blocking part of the street where guests could park their car to check-in. Since I didn’t think there was a place to park, I drove around the block and found a parking lot to park my car while I walked to the hotel to check-in and inquire about the parking. The staff is very friendly and helpful. The Sheraton doesn’t have any parking, but they recommended a lot one street over. You can have valet service parking which is $39 a day w/ in and out privileges or you can walk over and pick up car on your own for $25 a day which I chose to do. Now on your first day at the hotel, they will have someone drive your car to the lot without being charged the valet cost. However, you will have to pick your car up on day of departure if you don’t want to pay $39 a day. Not a big deal since lot is a short walking distance, but it is in a sketchy area. The best thing to do is not have a car to park. There is plenty of public transportation. Buy an MTA card with unlimited usage, depending on your stay, and you can take the bus or subway all day long. I bought a 7-day card for $29 and never had to use my car. Anyway, back to the hotel. It’s very nice. The room was very clean with white linens. Bed and pillows were very comfy. I had a room with two double beds. There was an armoire sized closet to hang clothes, but no drawers. There is a safe for money or jewelry. Easy to use with a swipe of a credit card instead of having to remember a code. There is a large desk and chair if you need to work. I didn’t because I was on vacation, yay! There is a coffee maker with Starbucks coffee available. Water was provided for a charge. Not sure if coffee was free or not since I’m not a coffee drinker. The 42” TV was nice, although the cable connection needs fixing. Short breaks in programs every now and then causing missed dialogue. Maybe wifi has something to do with it, which is free in the lobby. The view from my room was horrible. Looked at a construction site with large crane… lovely. Didn’t really bother me though because the location of the crane was actually helpful when trying to get my sense of direction outside the hotel. I could just look up and find the crane and know where hotel was. The hotel has a small pool, hot tub, and sunning area on the second floor. The second floor also has a work out area that can be accessed with your room key, which is really a card. (who uses keys anymore, right?) Also, you’ll need keycard to use elevator to go to your room. Pain in the pants, but good security measure. Another feature to your room, you can earn $5 coupon if you don’t have maid service every day. Keepin it green gets you $5 off at their restaurant. Grubsteak is the hotel restaurant. Had breakfast there one morning with coupon in hand. No other customers were in the restaurant probably because it was like a freezer in there. The thermostat had to be set at 600, so much for going green. Brrrrr. I like it cold, but that was too cold. I think it probably drove a few customers away while I was there too. Now, about the surrounding area. During the day, there’s plenty of hustle and bustle. No need to feel afraid to roam the streets. Junior’s restaurant is very close. Junior’s is a diner that’s famous for their cheesecake. There are also plenty of pizza shops to buy a slice of pie. To go downtown Manhattan, the Jay St. subway station is just a couple streets over from the hotel. Brooklyn Heights is a very nice area that you can get to on foot. To get into eastern part of Brooklyn, walk to Myrtle Ave. and take the B54 into Ridgewood. This is during the day. At night, you have to be more cautious. The area is dark and deserted. Keep in mind when returning to your hotel. The area is in transition with lots of construction going on. The price of this hotel is much cheaper than in Manhattan and quality of hotel is probably better, as well. I enjoyed my stay and would not hesitate to stay here again. August 25, 2012
Rated 2 out of 5 by Not up to standards Although the desk staff on check in was gracious and accomodating, I was not impressed with this facility. Had to wait on a busy, crowded street for several minutes to even get the attention of the valet person, who in turn took his time about summoning a bellman (I am in a leg cast at the moment) to assist me, and to actually take my vehicle. Found room to be small, crowded, and bathroom layout/lighting/fan noise poor. Service at the bar was slow, inattentive, even though it was very quiet, low number of patrons. Desk staff on checkout failed to send bellman, even after 2 calls, and was slow and uncaring during checkout. Will not recommend this property. April 25, 2013
Rated 2 out of 5 by Stay Jan 16th I had another bad experience at the hotel. I checked in at 6:00 pm. The room was at 72 degrees. I lowered the thermostat to 65 degrees. I left the room at 6:30 and returned at 9:30 to find the room still at 72. I called the desk and was told someone would be right up. I made 3 more calls and someone showed up at 11:15 pm. It took 1:45 mins for someone to show up only to tell me that the unit was broken and that they could change my room to a different floor or I could open the window & put the bathroom fan on. I didn't want to pack up my room & go down to the lobby to get another room since I had to get up at 5:30 & was checking out at 6:30. This is not the first time I had problems with the temp controls in this hotel and don't understand why when the hotel is only about 2-3 years old. I will also say that the restaurant service is very slow. January 19, 2014
Rated 3 out of 5 by Well Situated Hotel I found the hotel to be well situated and close to the subway. Hotel and rooms were comfortable. Club Room was very good and breakfast was adequate. I did have one issue. The Club Floor is directly in the vicinity of the Club and on Friday night a private function went on till 4:00 am with blasting rap. It was impossible to sleep. I was told the music would stop at 1:00 am. It never did. As A platinum Member I should have been warned ahead of time and given the option to move to a less noisy location. They did move me on Saturday night but the damage was done. Hence I would not recommend this hotel as I would be concerned that someone would have the same experience. October 3, 2012
Rated 4 out of 5 by Great stay at the Brooklyn Sheraton I stayed at the Sheraton for one night and had a great experience. The staff was incredibly helpful. They went out of their way to provide great service. The total experience made me want to stay there again. I went to the bar before check in for an appletini. It was excellent. I would come again or after work drinks. I used the club lounge during my stay and enjoyed the appetizers and breakfast. The appetizers were just what I needed to hold me over before dinner. The room size was better than expected. There was enough room to spread out. It was generally quiet so I was able to get a good rest. Great experience. December 30, 2012
Rated 5 out of 5 by Feedback I had one of my greatest hotel experience. I was overwhelmed by victor kindness he met me with a smile and went over and beyond to give excellent customer service. We need more customer service like Victors. Great experience January 21, 2014
Rated 5 out of 5 by pleasant stay very convenient to downtown. Victor, staff person on desk very helpful and pleasant. Music in restaurant is however much too loud! January 21, 2014
Rated 2 out of 5 by This hotel did not impress. Valet was a nightmare, not only did I have to wait over 40 mins I was spoken to by the valet like it was my fault. Check in was great though, the young man was amazing & full of information. Unfortunately later that evening when we asked where we should get a drink & food the woman @ the desk told us to go across the street. I was confused by this considering the hotel I thought had their own restaurant & lounge. Lastly a day after check out I get a revised bill were I was charged for a bottle of water we never touched. So needless to say we will not be staying here any time soon. October 27, 2013
Rated 4 out of 5 by Nice, but cold... Hotel HVAC worked loudly and continuously but never reached the desired temperature. This room was really cold. Otherwise, nice place. January 16, 2014
Rated 3 out of 5 by A big disappointment We usually stay somewhere else in Brooklyn but decided to try the Sheraton. We won't be back. The big problem was with the heat in the room. The thermostat consistently read 74, but we were shivering all the time. An engineer came to check it out, said it was working now and the room should warm up after a while. It didn't. We couldn't even close the vent, which sent a loud, ferocious wind across the bed all night. But there were other problems: weak water pressure, no phone by the bed, and no drawers in the room (really?). The hotel is also in a strange place-taxis couldn't get to it. All that said, the staff were all great, attentive and friendly and the room service food and service were excellent. April 22, 2013
Rated 2 out of 5 by Elevator/Bellhop The hotel was great. On Mon., Sep 10th I called for a bellhop at 8:40 AM, expecting to be meeting my limo at 9 AM. Not only was I not told that one elevator was inoperable, there were tons of people trying to check out at the same time. It took an hour, two phone calls to the front desk (Jessica) and two by the chambermaid on my floor (room 406). I almost missed linking up with my aunt's funeral procession in Jamaica NY because I was unable to get a bellhop in a timely manner. I could have taken a bag down at a time, had the front desk told me that one elevator was inorperable. September 14, 2012
Rated 3 out of 5 by Clean and comfortable, but service is lacking While my room was clean and the bed and linens comfortable, the service was lacking. I always ask for a room away from the elevator, and my room was right in front of the elevator. I ordered room service for breakfast, and it arrived late, and the coffee arrived in a pot, with no coffee cup. Both mornings I went to the fitness center, and both days the water cooler in the fitness center was empty. The second day, I got the last towel. The glass of wine I had on the night I arrived remained on the floor in the hallway for the entire two days I was there -- no one picked it up. May 11, 2012
Rated 5 out of 5 by My one night stay in Brooklyn I stay at the Sheraton in Puerto two months before staying at the Sheraton in Brooklyn. It was awesome, the staff was excellent. So because of that I decide to book my stay in Brooklyn, and too my surprise. The same warm greeting I received in San Juan was extended to me in Brooklyn. Sheraton is now my hotel of choices, great job. Please keep up the good work, it's very important too us when we are received with a warm and delightful attitude December 21, 2013
Rated 3 out of 5 by Restaurant needs work. The room, while small, was very clean, and the bed was wonderful. The staff was very pleasant and helpful. The restaurant however, was dark and dismal. The food was adequate, but certainly did not Wow me at all. The rolls were stale, the service choppy, the baked potato was under cooked. Seemed they were understaffed as well. It bar and dining area are two parts of the same room, but there was classical music playing in the dining area, and sports on the tv blaring in the bar area. Also, the staff should be aware that guests can hear them on the other side of the curtain. May 13, 2013
Rated 1 out of 5 by Very Bad Experience I never got a chance even to get in my room.. After two and a half hours of being told that the room was not clean. Obviously you hotel overbooked for the Labor day weekend. I am extremely dissatisfied and will find other accomadations in the future. I do hope that my credit card was not charged in any way. I am a senior citizen, with poor health and I am disabled. I am a retired teacher with the Board of Education. I have served my students ,my school and community for almost thirty years, and think I deserve some respect rather than what I received from your manager. September 8, 2012
Rated 3 out of 5 by Staff was rude and I am so disappointed I am a huge Starwood fan. I feel like they are always consistent- nice clean rooms, friendly staff, great pillows. The W downtown was booked, so I tried this Sheraton. I stood there waiting for someone to pay attention to me for at least 5 minutes. They continued to take people who walked up after me like I wasn't standing there. There was plenty of desk staff mingling around including the two woman hanging out behind the desk area chatting. I was so annoyed that I wasn't impressed with the spacious room or the friendly server for room service. Service is my background and when something like this happens, I am really annoyed. Do you know how many hotels are out there to pick from?! Take care of your loyal customers. August 2, 2012
Rated 2 out of 5 by April 9th & 10th I have stayed at this hotel many times and generally ok but does seem to have more than it's fair share of problems. I checked in April 9, an unusally hot day to find out the AC wasn't working. When checking in I was advised to open the window & turn on the bathroom fan to circulate the air. When I got to my room I tried to call down for room service only to find out that the phones didn't work above the 15th floor. I also choose to go green when I checked in whichh I expected meant the bed linens & towels would not be changed but my room was not serviced at all. April 14, 2013
Rated 3 out of 5 by Great beds, bad housekeeping. This was my first time staying in Brooklyn, I usually stay in the city. The beds were comfortable and as expected, however, my comforter had a black stain, housekeeping never came during the day. I phoned guest services at eight p.m. , my room was cleaned 30 minutes later. I was there a total of three days, and not once was my room vacuumed, or the linen changed. There were no trash liners so the cans were dirty from previous usage. My daughter dropped makeup on the floor and I had to clean it up that evening. I guess the bathroom floors are not mopped either. July 25, 2013
Rated 5 out of 5 by VERY ACCOMMODATING STAFF. Just came back from a stay at the Sheraton Brooklyn New York Hotel for the family reunion. Great location - easy to go NYC or Williamsburg, Brooklyn. The staff at the Sheraton Brooklyn met our every need and expectation. The accommodations were very comfortable and had every amenity we could desire. This will definitely require a repeat visit. Special thanks to D. Luna, for looking after us and providing some excellent tips on where to go!! Overall a great city stay. December 1, 2013
Rated 5 out of 5 Each Stay Gets Better and Better! The Sheraton in downtown Brooklyn is simply the best(in my Tina Turner voice)! Each time I stay at this place, the staff is so accommodating and attentive to your needs as a guest. They make sure I am placed in the room type of my choice, if it is possible! Each staff member is always polite and knowledgeable about the hotel and the surrounding areas. Each of the staff members personalities are different but they all work together really well. CP, the front desk clerk, is so funny and his personality is infectious! The staff at this property is superb. June 7, 2013
Rated 4 out of 5 by Good hotel in good location The hotel was very good and well positioned to get most places, especially Manhatten. and a reasonable walk to the water and the development there. Had good facilities. Would recommend the hotel. Staff were accomodating and everything was clean and neat. Club level is OK but probably not worth it unless you have a family with you. There is a Starbucks in the lobby which is sufficient. Only drawback were the elevators. Often had a long wait, especially at the lobby level. Probably due to a computer program that keeps elevators on certain floors. July 1, 2013
Rated 2 out of 5 by Issues No recognition of SPG membership-had to work too hard to get room I had actually reserved. January 2, 2014
Rated 3 out of 5 by good otherwise was not It was pretty good experience in Brooklyn. The hotel was pretty clean and their facilities was nice. However, hot water in our bathroom was not working. I complained for that and they suggested me to move, I did not. Because I do not want all my things pack and unpack again and also my friend's room was next by my room. (even another room was not available same floor) Before guest come why staff did not check everything works well. I might be come back when I have chance. November 18, 2013
Rated 2 out of 5 by quality of service I have stayed in more than a dozen Sheraton hotels in the US and 5 continents overseas. I must rate this hotel at the bottom overall for quality of service. They did not acknowledge my SPG status. They promised to look into it and get back but never did. I tried checking out of hotel on my last day on the phone but told i needed to come down to the lobby in person to do that. After checking out and I nneded to store my luggage before before leaving for the airport, they told me I needed to pay for the storage. My experience at other sheraton and hotel of comparable status is that storage is complemetary but i always tip the bellman afterwards. I will go back there if i have to, but just hated their nickel and dime attitude and poor customer service. February 11, 2013
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