Sheraton Duluth Hotel

  • 301 East Superior Street
  • Duluth,
  • Minnesota
  • 55802
  • United States
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Rated 4.1 out of 5 by 199 reviewers.
Rated 5 out of 5 by The only truly business class hotel in Duluth! I travel to duluth frequently for business and until the Sheraton came to town, I avoided staying overnight because of the lack of business class hotels in the area. Now with the Sheraton, I can plan trips for several days and get everything I need done with the comfort of knowing that the Sheraton is a great home away from home. October 16, 2013
Rated 2 out of 5 by avoid the weekend! Idea of avoiding the Canal Park hotels over the weekend proved to be poor planning. Who would have thought that at$250+/night on the club level would allow for housing barking dogs and adults that slam doors and carry-on in the halls into the early A.M. Flip-folp,running, screaming kids could not hold a candle to these Duluth downers! What's with the stench beyond the lobby towards the health-club? July 1, 2013
Rated 3 out of 5 by This is a Sheraton? I came into town for a wedding, and it was an INCREDIBLY busy weekend, as Duluth was hosting families in town for college graduations as well. The staff seemed stressed and very unwilling to help get minor things accomplished, but it was understandable due to such a busy weekend. I think more help is needed when it is known that they are completely booked and may need some support people around. May 19, 2013
Rated 3 out of 5 by Great place if there is not a wedding or hockey tornament Did not get room service, hotel was quiet this time, which was nice, last two stays had drunk hockey parents and then a wild wedding party on our floor, so sleep was not happening. At a little less than $300/nite (incl. tax) we should not be dealing with that. No explanation for lack of room service - but towels were brought up while we went to dinner but no bath mat or refresh on soap & shampoo. November 21, 2012
Rated 5 out of 5 by Great Service The front desk staff was exception; they met all my needs and helped me out in every way. I had the pleasure of meeting the front desk manager, and he was extremely kind. Sure he looked kind of scary, but he was great! The bartender was also great! I swear, I could talk to him about anything! October 19, 2013
Rated 4 out of 5 by Very nice hotel and staff The hotel is beautiful. The shuttle makes it very easy to get to Canal Park and beyond. The photo on the Shearton website was different than the room we were initially placed in. The staff said sometimes this happens - be sure to ask what ammenities your room has instead of just looking at the picture. (We were upgraded to meet my expectations from initial booking at no extra charge). April 29, 2013
Rated 5 out of 5 by Winter Escape I had a weekend quick stay in Duluth and of course chose to stay at a starwood brand hotel. I've only stayed at a few Sheraton's in the past and was mildly impressed with the chain. This was the exception to my past experiences. The room was very clean and well appointed. The bathroom was spectacular, very updated and well designed. Overall it was a great hotel to stay at in that area. January 28, 2013
Rated 5 out of 5 by Perks! It was such a pleasant surprise to be met with such kind and courteous staff at the Sheraton. We were in Duluth for a wedding, and were able to take advantage of the courtesy shuttle to get from the wedding to the reception and back. The driver was so accommodating and friendly, and it made our evening a most enjoyable experience . September 16, 2013
Rated 5 out of 5 by Excellent Hotel Recently visited Duluth to take advantage of the Fall colors and ride the train to Two Harbors. The Staff and room at this location were above the standard. Very clean rooms, nice workout facility and convienent location. The hotel shuttle drivers were always on call which made getting around the city very easy. Had a great stay and would recomend this Sheraton to friends. October 3, 2012
Rated 4 out of 5 by Hospital Stay We came to Duluth because of a family emergency. The Sheraton was the only hotel where we could find a room. It was a little out of my price range, even with the medical rate, but it was comfortable and the evening staff - Chris P - was really understanding. I probably wouldn't stay there again, unless I got a good deal, but it was exactly what we needed. August 7, 2013
Rated 4 out of 5 by Would Stay Here Again Convenient location. Nice hotel. Clean room. Wonderful view of the harbour from my room. Would stay here again. Platinum status was recognized with a suite upgrade which was appreciated. However, I had to ask for club lounge access which was not offered by the desk clerk. Nor was I offered a welcome amenity. However, I look forward to staying here again in the future. May 28, 2012
Rated 5 out of 5 by Great Hotel, but put us in a bit of bind Our stay was great, but had an issue with our check in time. My wife and I had our wedding and a majority of our guests stayed at the hotel. We booked the honeymoon suite and requested an early check in since we had our rehearsal dinner the same afternoon. Rehearsal was at 4pm and check in was at 3pm. We requested an early check so that we could get ready. The hotel booking agent said no problem and that the room would be ready by 1pm for us. It turns out this was not the case and we could not get in until 3pm causing us to not have enough time to prepare for the rehearsal dinner. Thankfully friends let us use their room to get ready and shower, but it was somewhat embarrassing for us to do so. If the hotel agent would of told us we could not check in originally we would made other plans, but instead we were in a stressful situation that could of been avoided. Overall great place and we had a great time other then the mix up to start. August 6, 2013
Rated 5 out of 5 by very nice staff The club room had great food-strawberries and blueberries in the morning not just frozen or canned fruit and great staff willing to help- November 10, 2013
Rated 5 out of 5 by This hotel exceeded our expectations! We enjoyed our stay at the Sheraton and were very impressed with the facility. The room was spacious, nicely furnished and clean. We enjoyed the club level for an additional cost but took advantage of the breakfasts and they had appetizers in the evening as well. We also used the work out area daily which had our favorite machines and it was clean & spacious. May 28, 2013
Rated 4 out of 5 by Bed Comfort Hotel is great but the bed was terrible! I still have a sore back. Too soft or needs to be replaced.The dinner we had at the hotel was 5 star!!!! November 7, 2013
Rated 2 out of 5 by Beautiful building, lacking comfort We stayed at the Duluth Sheraton for a wedding. The building itself was very pretty. The pictures on the website are acurate. Negatives: The bathrooms were set up akwardly. Our bed was hard as a rock (we had a double full bed room). The pool was salt water, but was very small. The hot tub was over-chlorinated and there was only room for about 4 people in it. There was a bench seat that only went half way around the hot tub. If you need to use the hotel's internet, it will cost you. The positives: The exercise room was fantastic. The staff was very accomodating and helpful. The location is ideal. The skyways make it easy to cross from building to building. The free parking was also helpful. Overall: It was hard for me to rate this hotel very highly since neither my husband nor I were able to get much sleep on the hard beds. The lady at check-out informed me that all the beds were the same, so it won't be a hotel we can return to. March 25, 2013
Rated 5 out of 5 by Relaxing stay Hotel and staff made our stay nice. We had to wait to get into our room (which was fine as the lounge is right there) and we were compensated for our wait with a club level upgrade. Loved the extras the 6th floor had! Thank you! October 21, 2013
Rated 4 out of 5 by Ok hotel Food and drink prices are a little high especially when I could walk across the street and save $1.75 per drink I ordered other then that the rooms were good queen beds would be alot nicer then double beds in the room plus could use a fridge in the room to keep the free water cold other then that it was a good clean place August 25, 2013
Rated 4 out of 5 by Confused staff Depending on whom you talked to, they all had a different understanding of the benefits of the SPG program and gold members etc. Example being, I asked for a late checkout and the person on the phone stated to me that is only available to Platinum members, I told here that is false you should look this up but she insisted it was Platinum only until I said this was absolutely wrong then she said could you hold, I will be right back, a few minutes later she came back and said I was right and she was not aware that gold members were included. This was one of a few that happened this stay, I hate to always be the one educating staff members at your hotels, it is not why I go to a hotel to have to argue my way for what I am paying dearly for, I need it to be a pleasure with kind questions like we can upgrade you sir because you are a gold member with SPG and here are your free gift options, what would you like, Etc. Etc. is that to much to ask............ July 23, 2013
Rated 3 out of 5 by Not impressed with my stay... There was only one person checking in guests when we arrived so it took about 10 minutes to register my 2 rooms My son and wife were looking forward to a very good breakfast and were very dissapointed. Hard boiled eggs instead of scrambled. No cereals except oatmeal. No waffle maker. I have had better breakfasts at a far less expensive hotels. August 11, 2012
Rated 2 out of 5 by Poor Room quality The first room we were put in, had blood and hair on the top sheet in the bed. Then we were moved to the second room which had garbage under the beds and crumbs all over the floor. Poor housekeeping if this passes! October 20, 2013
Rated 4 out of 5 by This hotel serves its purpose Hotel rooms where not 100% clean, TV had no signal for local channels ( only NBC), hotel offers no continental breakfast, check in took longer than expected and then found out later that there were errors that had to be addressed, parking facilities are inconvenient. September 27, 2013
Rated 4 out of 5 by Nice hotel but not all I expected. The hotel was nice and had a very nice fitness facility. The only complaint I have is that wi-fi was not free. I was not aware of this when I booked the room and would not return because of this reason. Although the cost to get wi-fi was minimal, I would have appreciated that as an included amenity in the price I paid to stay there. September 19, 2012
Rated 3 out of 5 by Nice room, poor service Front desk service was awful, waited for 20 minutes for the person talking on the phone to acknowledge me. Once off the phone acted like I just showed up, no sorry for making you wait or anything of the sort. The next day, different person working the desk same long wait. Need a backup front desk person for when the line gets long. August 7, 2012
Rated 5 out of 5 by Convenient, safe, secure I am thankful for this hotel in Duluth, MN. The skyway is wonderful; I felt very safe walking the skyway from St. Mary's Hospital to the hotel. The shuttle is such a convenience when you want to get to St. Mary's Hospital quickly. I would highly reccomend the Sheraton for family members who have a loved one at St. Mary's Hospial. February 3, 2013
Rated 5 out of 5 by Wedding Weekend Hotel was clean, staff was helpful. Layout of the hotel is a bit awkward. Parking ramp is through a skyway that is a bit of a walk away. October 28, 2013
Rated 4 out of 5 by Thank you for the wonderful accomodating stay! I just went up there by myself for 2 days and the weather was fantastic. I talked for a long time with the bartender and got excellent service and company. I just had a problem with my TV and they ended up moving me to a better room! The fitness center was very nice as well. It made me want to work out longer! Thank you! October 5, 2012
Rated 3 out of 5 by SPG Experience Appreciated the upgrade, don't want to minimize this but disappointed the front desk wouldn't allow me and my family club access for breakfast. Wasn't even considered. Staff seemed so black and white. They were professional but stiff. This SPG member was very disappointed no flexibility was even considered. July 8, 2013
Rated 3 out of 5 by Nice.. but so small The Sheraton was clean. Rooms were too small, and walk to parking is a trek. Also I booked a lake front room so I could stand at the window and enjoy the lake of my childhood. Why would you put a 3 ft deep desk in front, so I can't get near the window? Also the french door on the bathroom does not allow much privacy. January 1, 2013
Rated 5 out of 5 by Lake Superior views ... Stay 3/28/13 thru 3/30/13 Front Desk Anna & Jenny very customer service oriented!! David in dining room for breakfast both days provided excellent service with a smile!! Josh at the bar is always accomodating & customer service is great!! Great views and great stays with great service at Sheraton Hotel Duluth MN April 1, 2013
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