Rated 3 out of 5 by RAL65 Disappointed
This was my second time staying in downtown Philly. I am disappointed about a couple of things:
1. Room cleanliness: our room had no tea and limited creamer. It was also quite dirty and dusty, especially the bathroom. There was a huge film if dust on the lamps, and the bathtubs had the previous residents hair in it.
2. Internet: the fact that this hotel, in this day and age charges for internet and at such a price, is positively shameful.
3. Cost of parking. Unbelievably expensive. No discount for those staying at the hotel.
4. Bar service: we were waiting for 1 hour before anyone came over to take our order for drinks. They walked by us multiple times, yet no one asked if we had been helped. Then it took forever to get our check.
The best thing about the hotel were the people checking us in and more importantly, the female concierge who was positively the best thing about our stay. She was wonderful.
May 27, 2014
Rated 2 out of 5 by CruiserGirl12 Would Not Stay Here Again
I was very disappointed in this hotel. The hotel itself was dark, grungy, and had a funky smell (like bad seafood) throughout. The room had dark walls and carpet and only 1 lamp. The smelled like damp socks. The down comforters on the bed were too warm. The room was kept at 66 and the down comforters were still too hot. There was no valet or bellman. The entire hotel needs a facelift.
January 4, 2013
Rated 5 out of 5 by Burt Great location
The room is not new but it's not old and dingy Either. It is clean. Location is great. Walking distance to franklin museum, comcast building, and the love park to name a few. The parking $20 per day self parking and you can go in and out as much as you want to so it is not bad. The pool is heated well so our kids enjoyed hanging out there after a dAy of walking and exploration.
February 25, 2013
Rated 1 out of 5 by WDC2013 Very Dated
This hotel is very dated. I stayed on the 21 floor and there is vomit embedded in hallway carpet and this seems to bother no one, the quality control personnel the maids that see it every day or the hotel management. The entire hotel has a dusty chipped "has been" feel about it. Great location and my room had a great view of Philly but this a hotel Sheraton has forgotten.
February 28, 2013
Rated 1 out of 5 by Floor12 WORST HOTEL EVER
I am currently in this dump of a hotel.
I was laughed at by the evening front desk clerks and I have no idea what was so funny.
Now, with my Do Not Disturb Sign On My Door, I have spent over 30 minutes listening to a Male employee speaking/flitering with the Housekeeper on the 12th Floor...IN FRONT OF MY DOOR! I would never stay here again even if it were free!! Unreal.
August 22, 2012
Rated 4 out of 5 by nycbiker Decent hotel, great staff
My family decided to spend a short weekend in Philly before they returned to school, and we were looking for a hotel that could accommodate all 3 of our children plus our small (18 pound) dog. This one seemed to fit the bill, with Club rooms that have 2 beds and a sofabed, and a pet-friendly policy.
We had some problems on check-in - the room we were originally put in didn't have the sofabed and was extremely tiny (after booking a club room!) - but after speaking to the manager things were worked out and we got a more appropriate room. The phone was cracked and had some problems, but otherwise the room was nice.
We enjoyed the pool and fitness center; the fitness center was larger than we expected and that was a nice plus, but the pool was only so-so, with the actual pool room with limited numbers of chairs and minimal decor, no changing rooms (only the single bathrooms), and no food or drink service. It was good enough, but disappointing compared to the rest of the hotel.
We had brunch at the restaurant, and that was pretty nice, the kids enjoyed it and the staff was excellent. The maintenance crew in the building was also super friendly and helpful and brought us a pet bed for our dog to sleep on, which was great.
The Club Lounge was recently renovated and was a pleasant surprise - large, spacious, nicely decorated, and well furnished. There were fridges full of drinks, a couple of heating/ chafing dishes with warm snacks, and various fruits, dry snacks, tvs, couches, etc. Compared to the Lounge in other Sheratons I've stayed in this was much nicer and the kids had fun with a soda each while my wife and I enjoyed a beer and glass of wine, respectively.
The location wasn't perfect but was good.
Overall we'd stay again, although if we do I'll be sure to emphasize when booking the room that we need it figured out in advance so it doesn't take us 45 minutes after arriving to get to an appropriate room.
January 5, 2015
Rated 1 out of 5 by Funbobby729 Disappointed
My room air conditioner unit was very LOUD sounded like a motor running all night I was not treated like an spg member I was on the Club floor the ice machine was not working i had to go to another floor i was told on my reservation there was a club room i was never told about it at check in
All and all very disappointing.
I will not stay at that Sheraton again
July 8, 2012
Rated 5 out of 5 by Kell14 Breastfeeding Mothers- excellent accommodations!
I am a breastfeeding Mother who has experienced several barriers trying to travel and express breast milk. This hotel provided by far the best experience I have ever had trying to express milk for my child. They provided me with a freezer, and they also allowed me to freeze my milk in their freezer. They were incredibly generous and kind about my needs.
April 14, 2014
Rated 3 out of 5 by Travelguy Summer Stay 2013
Overall the Sheraton staff was fantastic and the location second to none. Unfortunately, the hotel was undergoing renovations, which hurt the overall quality. The rooms have old wallpaper and the a/c kept the room very humid. Would stay again but be aware of the renovations and old room decor. Also, some of the elevators were not working on a busy weekend.
June 2, 2013
Rated 5 out of 5 by Jayhawk52 Perfect Stay in Philly
Who knew that a somewhat corporate looking downtown hotel could be such a fun, convenient and pleasant place to stay. From the stellar room to the view from the big fitness center, to the kindness of the hotel's cleaning staff and front desk, this dispelled any stereotypes that "brotherly" (or "sisterly" love) wasn't alive and well in downtown Philly!
April 7, 2014
Rated 5 out of 5 by littlelisa Excellent hotel in all areas of need
Staff is so nice and friendly at this hotel. They go above and beyond to help in any way they can. From hotel front desk, cleaning crew, concierge, shipping and receiving, and staff higher up. This is my second time at the hotel and I hope to stay again next year when I am in Philadelphia. My first stay was on a higher floor so I slept extremely well. This time I was on the 8th floor and could hear street noise - so that was a little bit difficult at times. But other than that, everything was SO extremely good at this hotel, and I will tell everyone to stay here if they are going to be in Philly. The beds are VERY comfortable and the spacious rooms function very well.
November 11, 2014
Rated 5 out of 5 by Phoenix21 Outstanding even while renovating
i had a last minute business come up in Philly for a client. Since this was last minute, I figured the rates would be terrible or the hotel would not be the greatest. The Sheraton staff not only got me a great room for half the price of my regular chains, they upgraded me to the VIP floor. The word OUTSTANDING does not due them justice.
June 27, 2013
Rated 3 out of 5 by E24flr Shower was either hot or cold
The shower 24th flr was either hot or cold, no in between. I asked to have maintenance check and do not know if they ever did, they did not come while i was in room, left no message and it was not fixed. Also, there was no ice machine working on 24, 25, or 26.
One positive note, the front desk staff were very polite and professional.
October 23, 2013
Rated 2 out of 5 by CsquaredV EXPENSIVE
I feel like this hotel is VERY expensive especially given the time of year. Refrigerator and Wi-Fi access in the room costs Extra, parking is $20 per day, and the hotel is nothing extraordinary. I use the hotel because of the convenience to the conference, but if I was visiting the city for another reason, I would not stay here.
February 24, 2014
Rated 5 out of 5 by sohopro Exceptional service
Every single staff member was exceptionally gracious and helpful. Front desk employee was thoughtful enough to give us a room with a spectacular view of downtown. Room was very clean and the bed very comfortable.Breakfast buffet was excellent. My kids loved the indoor pool. Overall our experience could not have been better.
January 5, 2012
Rated 5 out of 5 by MPDa4 Great staff
I wanted to single out Andrew Puzdrak for going the extra mile for me during my stay and he should be recognized for his due diligence in that regard. I arrived Monday late evening after a gruieling 8 hr flight and went to the lobby restaurant for a light evening meal (by the way the soup/salad combo hit the spot). Long story short, i was tired and axiuous to get some sleep so i paid the bill and went to my room. I did not realize I left my blue double breasted blazer on the back of the restaurant chair. The next morning, after the 0500 hrs fire drill and during dressing for our IQPC conference i releaed my jacket was not in my room closet. I proceeded to the Mezzenaine and shared my story with Andrew. I gave him the description and he asked me to wait in the meaaenaine area. He was gone a good 15 min and appeared with my jacket, had me sign for it and was on his way.Andrew is a cut above the cloth to say the least and should be rewarded/recognized for going the extra mile in my behalf..
June 26, 2014
Rated 5 out of 5 by DeepNorth Exemplary Staff
I just want to note that the concerige at the Sheraton Downtown Philadelphia went above and beyond my expectations. The entire staff was exceptionally helpful and knowledegable. I also received recognition for being an SPG member, and felt that the staff did everything possible to make my stay pleasant and comfortable.
February 5, 2013
Rated 1 out of 5 by Jman22222 Terrible service
My wife, two young daughters and I had to wait for two hours to check in. We did not get into our room until six pm. The girls missed their naps and we were late for dinner with friends. The night was a mess. I travel a lot and stay in a lot of hotels. This was the worst experience I have had and it cost 500 dollars.
May 20, 2012
Rated 3 out of 5 by JEBB fine but...
The hotel was ok. room was clean and comfortable. Halls were dirty, put on a floor with 90% college students while I had a 4 year old. Felt like we couldn't venture out of our space. front staff very accomodating. Wouldn't stay again because it felt like we were at the Jersey shore. didn't even want to try the food
June 3, 2013
Rated 5 out of 5 by LF125 convenient downtown hotel
I just stayed one night and my experience was very good. The hotel has a good location with beautiful views of the city. The room was large and clean, with comfortable beds. The shower had consistent pressure and temperature. The attached Phillips seafood restaurant has terrific crab cakes. No complaints at all.
June 6, 2013
Rated 2 out of 5 by Carrie2311 Cursing workman at 9 am
This is the hotel we go to most with Starwood. I have never been disappointed until now. We were awoken @ 9 am to cursing, banging and arguing workman in the adjoining room. Then there was no hot water in the shower. The front next apologized and gave us $20 off a bar tab. $20 I spent 7000 points to see family before Christmas and my Christmas eve morning was some construction man dropping every curse word in the book! Then since we decided to just leave we couldnt even shower because water didnt get even warm. $20 off a bar tab for spending $7000 so not worth it. I will not recommend the Starwood program to my friends anymore. Hotel didnt even acknowledge we were members. At least at the Cove Haven resorts which are now gone from the program they acknowledge you were a member this hotel never has. My family that I met hit platinum this stay and had an equally bad experience. The hotel did not seem busy - why would you place people next to a room that was due to have work?
December 26, 2012
Rated 5 out of 5 by dandeb2013 Service as it should be
every aspect of this visit was outstanding. From the phone reservation to checkout. the staff was great and the facilities were wonderful. We were able to enjoy our stay and have Sheraton handle any questions.
Just a note. If you use Mapquest for directions, its a Right onto Race St off Second Ave, not a left.
February 11, 2013
Rated 4 out of 5 by Calico007 food greaaaaat --room could be cleaner
The food was fantastic!!!!
The halls in the room areas could use a good shampooing--the room rugs also.
Valve stem on hot water side in bathroom leaked.
September 2, 2014
Rated 5 out of 5 by LCAP Great Service
From the front desk person who joked about our birthdays being close to each other to the cleaning lady who introduced herself and made sure we had enough creamers for the coffee in the room, this was the friendliest hotel staff I have ever encountered. Great Job!
July 1, 2014
Rated 5 out of 5 by Cool14 My impressions
Staff worked exceptionally hard to impress guest.
September 15, 2014
Rated 2 out of 5 by jbh1029 worst sheraton
this sheraton needs major improvement. the room was in awful condition. old and run down. hotel is old and run down. hotel was sold out for a half marathon on sunday and the exec lounge didn't open until 7:30. have a full hotel and don't think to accomodate the early risers for the race?
September 16, 2013
Rated 5 out of 5 by FatherofTheYear2013 Place to Stay in Philly
My took me to Philly for Father's day and we could have not pick a better place to stay. It was close to all the place we wanted to visit (Museum, City Hall...). The Staff was very helpful, they recommended a few place for diner and their recommendation live up to our expectation.
June 20, 2013
Rated 2 out of 5 by 4051 hotel
Not impressed with the hotel. The phone in the room did not work. Bell man said he would call to have it changed. Never happened. Wall socket cover was broken, and one of the lamps did not work. Told the desk when I checked out, did not seem interested when I told her.
September 23, 2013
Rated 5 out of 5 by Pvd522 The staff was friendly and accommodating.
Each and every staff member was friendly and so helpful! The young lady is the club room set up and served a fabulous happy hour. Front desk was accommodating of my disability and made my stay terrific. Will be back.
July 19, 2014
Rated 2 out of 5 by Indy101 Housekeeping needs a Sweeping
I have stayed at this hotel multiple times for business and was looking forward to returning for a weekend meeting.
I was there for a Friday and Saturday night stay in June 2012 for a local meeting.
Check in was good, the room was acceptable, but when i returned late on Friday night my room had not been serviced by housekeeping. I called down to get towels and toiletries - they brough a huge back of shampoo and conditioner and no towels.
I called a second time and requested towels. I waited for over 30 minutes when i needed rest for the next day's meetings. They said they would send up a housekeeping supervisor - that didn't happen. Finally I got towels. No supervisor checked the room. I called the hotel manager and he graciously credited half of the nights' room charge.
After I had gone to sleep they were still knocking on my door. I didn't answer. Then they called the room to say they wanted to make the bed. Really?
Not up to the level of service that I expect and certainly not up to the standard of common sense.
June 26, 2012