Sheraton Chicago Hotel & Towers

  • 301 East North Water Street
  • Chicago,
  • Illinois
  • 60611
  • USA
  • Landkarte

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Gäste müssen mindestens 21 Jahre alt sein, um im Sheraton Chicago Hotel & Towers einzuchecken. 

Rated 3.9 out of 5 by 1472 reviewers.
Rated 5 out of 5 by Great for Conferences The Hotel the rooms the meeting rooms and the places to eat and conference services wer all top notch -- will not have a problem coming again for work or pleasure July 7, 2014
Rated 2 out of 5 by Conference Pain This hotel frequently has conferences at it. On my last trip it was so crowded in the lounge that all the drinks and food had been eaten. The staff were unable to keep up with the demand. When asking at breakfast if more food would come out the response was there is no more food. This was probably the worst experience I had at a Sheraton. Extremely disappointed. July 5, 2014
Rated 5 out of 5 by This hotel's location is great. Wonderful views of the city. The hotel is near local attractions. The staff is very friendly and accommodating. July 7, 2014
Rated 5 out of 5 by Always Reliable Stays I continue to stay at the Sheraton River North for brief leisure visits. Quality rooms, sleep accommodations and cordial & responsive staff. July 6, 2014
Rated 5 out of 5 by The hotel staff was wonderful! Tori and Isaiah, at the front desk, were incredible when I checked in. They helped make everything go smoothly. I attended a conference and the wait staff was very courteous and efficient. Lastly, I left my glasses in the room after I checked out and the security staff was very helpful in retrieving them. July 4, 2014
Rated 4 out of 5 by Sheraton Chicago Tower June 2014 For the most part, all the staff we interacted with were top notch. From the restaurants, cleaning staff, concierge, front desk, it was a favourable experience. The one small negative was on the taxi back to O'Hare on Thurs June 26th around 10:15am. The one person ahead of us got into a much larger cab than the one our party of 3 had. When I questioned the staff member, he said "he thinks we'll fit" and seemed to dismiss my question. Other than July 2, 2014
Rated 3 out of 5 by Desert oasis after 5PM + internet robbery I attended for a conference that didn't let out until past 5PM every evening. Outside of the bar, which was packed everynight, there was nowhere to get even a cold drink of water. No vending machines nothing. I asked the staff for a convenience store, they said they didn't know of one (a 3min walk on my own found a CVS across the street). The wired service in my room just didn't work and I rarely had time to be on hold with IT. The cost of the wireless was $18- the highest I've ever seen. This is deplorable. It's 2014 and wireless should be the standard. Even if there's a fee, it should be a small fee. Also just called to ask for my receipt (again). Sent to a musak machine where I was subjected to commercials. After 5min no one picked up. Still waiting for my receipt. June 30, 2014
Rated 5 out of 5 by Friendly staff Easy to book online, fast check in, many great features, great location July 5, 2014
Rated 5 out of 5 by Mason1499 Loved this hotel! Staff were excellent. Would stay here again. July 4, 2014
Rated 5 out of 5 by Staff is outstanding My experiences at the Sheraton Downtown Chicago have generally been excellent. The primary reason for this is the staff, from the reception to housekeeping to maintenance to the concierge to the club lounge reception--all are trained in providing warm hospitality and excellent customer service. For example, I needed my shoes shined for a dinner engagement. I simply asked, and it was done. Extra towels? No problem. Directions? There were maps, suggestions, and taxis waiting. The weather getting stormy? Umbrellas are available. I appreciated the attention to details that were evident in the rooms, lobby areas, and dining facilities and lounges. May 7, 2012
Rated 5 out of 5 by right on the river . walk every where or ride the bus excelent every time .great place to relaxe from the hustle of downtown Chicago .fun the walk the river the michiagan street to shop or the navy pier July 3, 2014
Rated 5 out of 5 2nd Outstanding Stay this month The staff and management go above and beyond at this Sheraton. They made sure this stay went smooth from start to finish. The club lounge was awesome, the only slightly irritating thing is the card you fill out is a bit tacky- the card appears to solicit a tip and nothing more than that. The location is wonderful, as you can walk to all the shopping, navy pier, and millennium park,. This is one of the best locations in town! August 11, 2013
Rated 2 out of 5 by Poor room and billing experience The bathroom of our junior suite was very small with 7' ceilings compounding the cramped space feeling. They were making repairs to the ice machine immediately adjacent ot our room starting at 8:30am and continuinig through noon making work in our room difficult. Upon registering our complaint we were told we would be given $100 in room credit; the $100 appeared on our bill as a charge. June 30, 2014
Rated 4 out of 5 by Good support staff. All staff members that we encountered were great! We wanted a single bed and the only room left was a hc accessible room. Closet and toilet room doors collided when open. Toilet room should have a slider door. Shower floor should have a lip on it to prevent water from leaving shower space. ADA allows for a 1/2" lip. Maid cleaning was excellant and prompted me to leave a tip in the room. June 30, 2014
Rated 5 out of 5 by Excellent Central Location Nearby to all downtown activities. Access to Club on 33rd floor was very appreciated July 2, 2014
Rated 3 out of 5 by Location and service This hotel is a great location for Navy Pier and downtown activities. Very unhappy that after having a block of rooms reserved for over 6 months for a wedding, none of us were even on the same floor! Rooms were not ready as scheduled, which was an issue. Guest were charged for froom snacks that were not eaten by the guests. June 30, 2014
Rated 4 out of 5 by Excellent location, spacious rooms, all the amenities A minor quibble here; staff responsiveness; we stayed on Club level floor and one room service tray in room next to ours was on the floor for 3 days; yes, 3 days. It's hard to believe a staff member didn't see it and, whether it was their job or not, to pick it up. I think the hotel is great but needs to have more people doing such custodial work. June 30, 2014
Rated 4 out of 5 by Convenience We've always enjoyed our stays at the Sheraton since it is so conveniently located and serves as a great home-base for our visit to various city attractions. We highly recommend it to others whenever asked. July 1, 2014
Rated 3 out of 5 by Sheraton Chicago Hotel & Towers This hotel needs a facelift and perhaps even a major overhaul. The facilities were far from what I had anticipated and the level of service was, overall, pretty poor. My room was rarely cleaned before 4pm and trays of food and drink littered the hallway of my floor for days at a time. The alternative hotels in the area offered far more for the weary traveler. June 29, 2014
Rated 3 out of 5 by convenient Hotel was convenient to downtown, miracle mile. room was spacious and clean. quiet. pool and exercise facilities are good. Check in staff good except for one male you was always put out at having to do anything. the charge for storing your own stuff in the mini fridge is ridiculous. June 30, 2014
Rated 4 out of 5 by Excellent Location and Staff The Sheraton Chicago Hotel & Towers is located in an excellent area of Chcago making it convenient. The staff was excellent and accomodating. Room was clean but furnishings seem dated. Not enough outlets in the room that are easy to get to. June 30, 2014
Rated 5 out of 5 by AIA National Convention This hotel had on site places to have breakfast, lunch and dinner. The Consearage was most helful in directing us to local venues and speciality resturants. Enjoyed our stay at this Sheraton. June 30, 2014
Rated 5 out of 5 by great views! This Sheraton is in a great location for several amenities in Chicago. Our room had an excellent view of the Chicago River and the city skyline. The staff are very courteous and helpful. June 30, 2014
Rated 5 out of 5 by Great for Business Travel This hotel met all of our expectations. The room was very large and comfortable and the location was perfect. The staff was very friendly and helpful. June 30, 2014
Rated 5 out of 5 by Awesome Experiene I was there for the Giroux wedding and had an inspiring experience from arrival through departure. The Associates delivered a high level of hospitality at every possible opportunity. June 30, 2014
Rated 3 out of 5 by Needs upgrading First, the Reception staff was wonderful! But, the room was a bit tired, and needed upgrading. I had been put into a former handicap-modified room that had since been modified into a regular room. The bathroom had a wall-hung sink and a 12" by 12" trolley-table as the meager shelf space. The prior occupant's panties greeted me as they hung from a grab bar. View was great, climate-control was adequate, but pillows were fairly hard. The restaurant in the lower level that serves breakfast was good, but Shula's service was poor. Planned to have a thick steak and a glass of nice French wine. Was seated in the Bar at a high-top even though there were plenty of tables in the Dining Room available. Waited 10 minutes before I received a menu, for which I had to ask. Waited another 10 minutes for someone to take my drink/dinner order, but decided to leave; it was not a busy night. Lost opportunity. Ended up at the Chicago Burger Bar with a riverside seat, wonderful food, and a great Irish staffperson waiting on me. I'd give the hotel a 6 out of 10, but would stay again after these ragged edges are smoothed out. June 30, 2014
Rated 4 out of 5 by Great City location Good meeting facilities and close to many good Chicago restaurants. The cable TV package does not include MSNBC. June 30, 2014
Rated 5 out of 5 by Great place for long term stay We stay at the Sheraton for 2 weeks at a time. The staff works hard to be personable, friendly and appropriate. This is our hotel or choice is Chicago June 29, 2014
Rated 2 out of 5 by cant even provide good free wifi cant even provide good free wifi June 29, 2014
Rated 3 out of 5 by ,expected more spent 5 days in an average room that was musty. Maid service not as good as most hotels. Bellmen, valets were really nice and accommodating, ask room service for yogurt with fruit in it (i/e Dannon, Yoplait, etc) and they will be befuddled and argue with you. Coffee is great, but very costly. June 26, 2014
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