Rated 4 out of 5 by MWFSA So close...
I had a great room. The staff were excellent. However, I can't quite understand how the mid-range hotel in Pigeon Forge TN I stayed in the week before can offer free wi-fi, but the Sheraton in downtwon Chicago can't. If it is an upgrade incentive, it's lame. Starbucks is just a couple of blocks away.
May 27, 2014
Rated 1 out of 5 by mary0626 This hotel did not meet our expectations
From the time I found out a block of rooms had been reserved at this Sheraton for our nephews wedding, I immediately made reservation for 2 rooms. One for us, the other for our adult children. Little did I know what disappointment lied ahead. We were told our room wasn't ready when we arrived,it was almost 5:00 before we were put in a room we found out later it was not suppose to be occupied, we found out why! Groceries were taken from our room,lamp had to be replace, and the second one quit working. Toilet did not flush properly. all cosmetics and toiletries laid on the floor because there want a vanity. I will stop here!!!!!!
November 18, 2013
Rated 3 out of 5 by Tsant14 Not as explained
I was told the room I was staying in was one of the Hotels completely "reburbished" rooms. It was NOT.
The bath tub enamel was chipped/chipping in several places, the bed skirt was filthy (dirty spots) and the tub creaked when you stood in it.
May 27, 2014
Rated 3 out of 5 by Pauline18 Disappointed
When I first walked I was very impressed. The staff was helpful and kind. However, when I walked into the bathroom there was a plate handing from the ceiling that looked like it could fall at anytime. The vent in the bathroom was full of dust and had not been cleaned for months if not years. The fault in the shower was very lose and was shaking and making a lot of noise. For the price I would have excepted perfection. We also had people yelling in the hail at all hours of the night and early morning and knocking on our door and trying to get in using there key.
The walk to Navy Pier, and local bars was not bad. My family had fun regardless of the little issues we had.
May 5, 2014
Rated 4 out of 5 by snowpipi Great Family Hotel
Overall, this is a GREAT family hotel. We had a little girl who is almost 3 years old, and she loved the swimming pool, and the big lobby. The only downside we ran into is the late check in. Apparently the rooms are ALL sold out previous day, so when we arrived at 2pm, there is no open room available. We were put on the waiting list, and the front desk said he will call when the room becomes available. But we didn't get any phone calls. Eventually, we went to the front desk again at 4pm, we got a room. Wish there is a better way to alert the front desk to notify the guest when the room is available. My daughter got crunky since it is way pass her nap time.
July 25, 2013
Rated 5 out of 5 by minuman anniversary stay
we go here every year for our anniversary, we love the hotel and the city , the staff is always great especially henry who just started 3 days ago but really took care of us well and we thank him
May 27, 2014
Rated 4 out of 5 by Josh13579 Great Location and Excellent
The staff at the hotel was very helpful in making my wife's birthday fantastic along with catering to both our kids (ages 2 & 4). Also, Renee who works on the club lounge is stellar. He shows enthusiasm and is great with kids and even thanked us for using the club. I travel extensively and have not met anyone who shows as much joy in his work.
May 25, 2014
Rated 4 out of 5 by Strawman Parking can be an issue
The parking garage below the hotel was full and we had to park in an adjacent garage that was a lengthy walk and not cheap.
May 27, 2014
Rated 1 out of 5 by ajm77 poor check in and check out process
Checked me out on Saturday instead of Sunday. Checked me out Sunday before I left. As a result woken by maid both days even though there was a do not disturb sign on the door. Key card stopped working both days. Wait for elevators was extremely long. If this is how the platinum guests are treated one wonders what happens to everyone else.
Summary: incapable of giving me a room with peace and quiet for two days.
July 31, 2012
Rated 4 out of 5 by CPRICE1 Great location, close to everything.
Beautiful location, so close to most sites.
Friendly staff. Get a room with a river view.
May 27, 2014
Rated 4 out of 5 by Jimmy A good stay - Dec 26-28
Dad and I have a tradition staying at this hotel when we visit Chicago around the holiday season. Our experience this time was good with room for improvement:
1) We got upgraded to a suite with our Suite Night award
2) Our room was spacious, and the TV in the bed room was not working very well, very likely due to the fact that the hotel is doing renov at the time (cable wiring etc.)
3) The club lounge is closed due to renov.
4) Albeit the substitutes vouchers to the Club Lounges were great, the quality of the vouchers was inconsistent. And the vouchers were still not a complete substitute for the Club Lounge, where I find more of an escape from most hassels and noises
5) We ran into one of our familiar front desk ladies. She is with blonde hair, and she is fantastic. We have seen her there about 8 years (some years in the club lounge and some years at the front desk). She is always great!
Overall, a good stay. Very good staff.
December 31, 2012
Rated 5 out of 5 by Gold1 Great Location - Excellent Service
Stayed 4 nights on business trip. Large hotel with great amenties. The room was large with very comfortable bed, upgraded furnishings and working area. Recommend a corner room overlooking the river and the city - it provides a stunning view. Stayed on the Gold floor with access to the Club Lounge. The lounge is well stocked, and is actually a fairly lively hub of activity (pleasant surprise). Great location - 3 minute walk to the Mile and to countless restaurants and shopping locations. (Excellent sushi location right across the street - hidden gem). Yet it is still relatively secluded from the downtown hustle. You are steps to the Chicago river and the waterfront. Helpful concierge - they provided some excellent dining suggestions. I have stayed in a number of upscale hotels in this part of Chicago over the past few years and definitely prefer this property. Front desk staff is outstanding - best service I have experienced in a while. Solid 4 star hotel.
May 24, 2012
Rated 5 out of 5 by Accomplished Location Location
Great hotel, great location. I'll be back!
May 25, 2014
Rated 1 out of 5 by notverylucky upset.
I was on the phone for a long while trying to find a great place to stay for a special occasion with an agent on the spg hotline. I paid a lot so I can have a awesome view imagine the excitement... even the lady at the front desk said it would be a great room. I get there and my heart sank its a room on the 18th level room 1808 totally not the view I have asked for and right below me is a huge exhaust that makes noise and made it hard to sleep, and a huge building in the way. I felt cheated, and for the price i was hoping for better. hoping something will resolve. The only props i can give is the room was clean.
October 26, 2013
Rated 5 out of 5 by gfmsugrad 3rd Great Stay this month!
This property is in such a great location. The staff go above and beyond to make it a fantastic stay. On this third stay this month, Tim from maintenance and Rene in the club lounge were just simply superb. Tim fixed a couple small problems and Rene makes sure you have a great experience in the club lounge.
August 31, 2013
Rated 4 out of 5 by McVisitor Rollin' on the river....
Experienced a relaxing weekend at the Chicago Sheraton Hotel and Towers as we celebrated a family graduation. We were upgraded to a Club level room with a beautiful view and enjoyed the amenities that were a part of that package. The hotel was hosting conventioneers and a couple of proms, but we never felt overlooked or crowded out. The wait staff and front desk workers should be commended for maintaining such a high level of service.
May 19, 2014
Rated 5 out of 5 by gfmsugrad Two for two this month
Second great experience with this property this month. Front desk manager goes above and beyond to make it a great stay.
The location is also excellent for getting around the windy city. It has become my favorite place to stay in Chicago again!
May 8, 2013
Rated 3 out of 5 by RJS1 OK...but there's better in Chicago
I'm sadly surprised by the dichotomy of this property.
The Bell staff are wonderful, attentive, and jump to help with whatever you need. The Front Desk staff are wonderful, helpful, and truly welcoming. The lobby itself looks fabulous and nice.
Take the lift upstairs, and ta-da, you've gone through a time machine. 1975 called and wants their decor back from the room. You might also have some problems getting into the room because the door-lock mechanisms are old and loose in the doors (mine also needed its innards replaced due to failure). Don't get me wrong - the bed is comfortable, as is the couch in the room, and the work-table has enough room for you to sit down and actually *work* at (with a proper supply of nearby plugs). It just looks...dingy.
Mailroom staff lost an overnight package sent to me until the last day of my stay...well after I'd needed it for work.
The neighbourhood is nice, just a bit set back from everything, as are the nice views from the room.
The property needs a refresh, plain and simple. Until then, I'll stay at another SPG property in Chicago.
December 21, 2011
Rated 2 out of 5 by okaybutneedswork Okay but
No to go cups for coffee
Cream came out as a lump; clearly old
shower controls not tightly fastened to the wall
May 22, 2014
Rated 3 out of 5 by DCgirl13 Good hotel, not really happy with my room
Staff was great but I did have issues with my room. First, the TV didn't work and wouldn't turn on, second my sink was very clogged and the water wouldn't flow down the drain easily and third, after taking a shower, the tub started leaking all over the bathroom floor.
I was barely in my room due to a busy work schedule so it didn't bother me at the time and I didn't have a chance to call the staff but something that should be brought to your attention.
May 15, 2014
Rated 4 out of 5 by Bshariff Good Expereince
I like your hotel, located in a good spot.
Couple of opportunities:
1- The Pillow are bad, very flat and need to be replaced.
2- The bathroom has mold on floor tile, looks bad.
3- Nice view
4- Staff is wonderful
May 20, 2014
Rated 1 out of 5 by Jcard Poor treatment for a gold SPG member
Stayed at the hotel for a conference and will never go back. Was a bit early for checking in and was offered a handicap access room when my colleague (who is not even an SPG member) was offered a room on the club level which includes several extra amenities. I was not offered any other choices so I accepted. I asked the receptionist how many bath towels there would be and he told me 4. Well I got to the room and there were only 2. I had waived the housekeeping services and didn't realize the floors in the handicap access bathrooms flood when you take a shower. I just wish I could have been treated better given my loyalty to the SPG program. That will not be the case in the future. Awful location as well.
May 1, 2014
Rated 4 out of 5 by HIHOSilver Annual Business Show - Group
I take a group every year and book about 12 rooms. The staff love the hotel vs the convention hotel across the street where our convention is held. Its close to great food and shopping. The Business lounge could use an upgrade and a better selection of food. If your room is adjoining with a door the noise carriers through and you hear your neighbour al night!
May 16, 2014
Rated 5 out of 5 by Allyfay64 Quick stay
Stayed at the Sheraton for a work conference. Staff was attentive and responsive for the volume of people in attendance. Food at the reception was very good although the steak was overlooked.
Overall very good experience for such a short stay.
May 18, 2014
Rated 5 out of 5 by BostonPhil Excellent getaway with a view!
I travel often and very rarely have had such a nice stay at a hotel. The room was comfortable and had an excellent view of the river/lake (had one of the King Club Suites).
The breakfast (which comes with the club suites), was pleasant, and the waitstaff was extremely friendly.
I booked through the Sheraton website and was able to get an excellent rate for the evening, which even came with free over-night parking.
I'd suggest this hotel to anyone visiting the Chicago area.
March 6, 2014
Rated 5 out of 5 by erniet Help
All of your people from door men to maids were the nicest and most helpful staff that I have ever experienced
May 19, 2014
Rated 5 out of 5 by Firebird Freindly and trustworthy staff
Room was very comfortable. The bed was so plush. My wife and I slept very well. We accidently left a piece of luggage in the room and was called by security in an hour after leaving. We were under a scheduled time frame that didn't allow us to return. Your security staff went over and above to locate/call us and were willing to go out of their way to ship it to us. Lou was so polite and deferred the thanks to the housekeeping staff. Very humble. That was our experience through out our stay. Staff was very accommodating no matter what was asked. We didn't feel like a customer we felt like a guest at a friends home. Thank you all again.
April 7, 2014
Rated 1 out of 5 by Disappointed "Nickeled and dimed to death"
In all honesty, I had seen on a morning show on television recently the front desk employee that wrote the book "Heads on beds" interviewed. I had decided I would follow his advice and tip the front desk staff for the first time in my life. What he said made sense to me. It took me less than 5 minutes to realize that no amount of a tip was going to make our stay pleasant.
We had several issues during our stay. Beginning with check in. The front desk staff was unaccommodating and rude. My daughter and I were sharing a room with another mother and daughter. After a long day of air and car travel my daughter and I arrived first, ahead of the mother and daughter we were sharing the room with. The other mother sharing our room had made our reservation and paid one night in full as deposit and had her credit card number on file. She had called ahead and left my name on the reservation so I could check in. Once I arrived, I was told my credit card was needed. I only have a debit card. I was told that in order to check in a hold of nearly a thousand dollars would be put on my account. It made no sense to me since my name was on the reservation, a deposit had been made, and a credit card was on file to secure payment for the room. I had to call a family member and ask them to call the hotel with a credit card so I could get in the room. I understand the reason for the hold on debit cards and that hotels routinely do this. This would have made complete sense to me IF there was no deposit, no credit card on file,or any way to secure payment for the room but all of those criteria had been met.
Second issue was that there were clearly 4 people listed on the reservation yet every day for four days we only had 3 towels in our room.
Third issue was that none of the soap or shampoo in our room was replenished the entire trip. All of us in the room had traveled from across the country and had flown with carry on luggage. We planned to use the toiletries provided in the room.This was very inconvenient, and unexpected from such an expensive and nice hotel.
Fourth issue: the trash was only removed from our room one time from a 4 night stay.
Fifth issue: our sheets were not changed a single time. Only the bed was made. We knew this because one of our bottom sheets had a hole in it and the same hole was in the same place each day. Also, my daughter had eaten something in the bed that left crumbs one morning and the crumbs were still in the neatly made up bed when we came back that afternoon.
The especially maddening issue with the sheets not being changed and not having enough towels is that there is a card in the room you can hang on the door to refuse housekeeping services and earn bonus points on your rewards card for the hotel. We never put out the door hanger, we wanted housekeeping, were not receiving any bonus points, and did not get clean sheets or enough towels, or new toiletries.
Sixth issue: the stocked mini bar and snacks. It is not a problem that these things were in the room. The annoying thing was that they were weighted so if you even moved anything for any reason you were automatically charged. If you have children in the room, this is a problem. Also, if you wanted to use the refrigerator for any of your own purchases you were also charged. They suggested that you ask for one of the hotels refrigerators for $25 a day. So many hotels today offer mini fridges for free I thought this was tacky.
Seventh issue: we ate at Shula's the first night of our stay. We had terrible service and it was very expensive. Because our group had several children, we asked if children's menus were available. We were told no, yet we saw others in the restaurant eating hamburgers that were not listed on the menu. When we asked again the kids were able to order hamburgers but it was frustrating that it took seeing others in the restaurant eating them and calling attention to it before they were offered.
In my lifetime, I have not felt the true meaning of being "nickeled and dimed to death" until after my stay at this hotel. That phrase actually came up and I had to explain it to my daughter. Toward the end of the stay I started to worry I was going to be charged to use the bathroom.
I would like to say that the one bright spot in our stay at this hotel was the concierge. I wish I could remember his name because he truly was the most polite and helpful person we encountered at the hotel in our entire 4 night stay.
I realize that we were part of a group receiving a group rate but I would not think that should affect our level of service.
February 12, 2013
Rated 1 out of 5 by johnson2947 It's my problem
Booked 2 rooms(joining) two months in advance. Call week before to see if there were any parking specials and response I recieved was I was lucky to even have a room, in a rude way. Went to check in at 2:40 cause check in is at 3pm, was told rooms weren't ready yet. Okay, no problem it's not 3 pm yet. Two hours later, I finally got into my rooms. Had to cancel our dinner reservations, cause we couldn't get into our rooms. And again, not once but three times was told it's because I asked for joining rooms. No remorse or a discount nothing! Horrible, I tell you!!!
April 16, 2012
Rated 3 out of 5 by TGRtraveler Good and bad
While the staff was accommodating when we checked in, I had to switch rooms because I did not get the upgrade I expected. This was fixed promptly and to my satisfaction. After the helpful and accommodating check-in process it went downhill. The rooms were not as clean as we expected. The toiletries were not good. But what actually made our trip less enjoyable was the lack of assistance we received from night time staff. We asked for directions and were not given clear instructions inside the hotel. We were give even worse instructions on locating a bar next door to the hotel. We valet parked, yet had to go inside to the desk and wait in line to drop the keys off to the desk and then had to go to the garage ourselves twice to get the car. If I wanted to go to the garage I would have self parked. Honestly I feel we should get our money back for valet. I will never stay here again.
May 12, 2014