Rated 4 out of 5 by jon202 Perfect location to inner harbor delights
The day I arrived there was no water...ANYWHERE in the hotel.
That evening it was restored but came out very opaque brown for another day (Uggggg)...you can imagine what I couldn't do for over a day...like shower..
That evening, after I had remained away from the hotel as much as possible, the elevators quit for a couple hours.
I appreciated the modest refunded rebate on my bill (it didn't compensate for the essentially-missing access for a day) and understand this happens but the hotel appeared to have high occupancy and doing the water and elevator work may have been better some other time. It was a mess!
October 28, 2012
Rated 3 out of 5 by rangerlane1 Mr Ranger
The hotel was classy average. We liked the room. The common lounge on the 14th floor had an ok food selection. Missed the waffle machine everyone else has. The room smelled bad all the time. We ate in the Grill for our evening meal. It was freezing inside. The food was great and the service was so slow we were on our way over to pick up our order that was sitting on the counter. There were less than 10 customers in the grill at the time. No excuse. I was disappointed that we had to pay for internet in the room. In order to get free internet you had to go to the first or second floor to use it. The valet parking was tops. Warning! Parking is expensive. There is no free parking.
January 2, 2014
Rated 3 out of 5 by Mlindemann2 Very much a people person hotel.
Even thought the food variety and delivery was poor the overall hotel staff more than made up for it. Scott and crew from av were exceptional and the front desk staff was great. Tally was always there and more than help this was greatly appreciated. Michael with set up and take down always brightened the day with his smile.
For some reason one night I wanted a bowl of olives and some club soda. It arrived promptly and with a smile. Johnathan's (spelling) help when leaving was great and the entire front door staff was also. We need a tad more work done with the room cleaning staff. Thank you.
June 28, 2014
Rated 2 out of 5 by FinnSailor Disappointed....
Room was 76 degrees and nothing I did cooled it off...had the air on in March, fan on high, and it was still uncomfortably warm. Request for "gift vs points" upon check in was ignored (gift was selected but never delivered), invoice wasn't emailed despite my profile requesting same. All-in-all a disappointment, which has been my typical experience at Sheraton properties.
March 13, 2013
Rated 5 out of 5 by ron237 Staff
The entire staff was fantastic. I don't think I had an opportunity to open a door at the entrance before a member a staff opened it for me. Everyone had a welcoming smile and always said have a nice day or thank you for staying with us and wished us a safe flight home upon our departure. If you visit Baltimore's Inner Harbor I would highly reommend a stay here!
October 20, 2014
Rated 5 out of 5 by Energy Daughters 16th Birthday party
I had decided to have my daughter's 16th bday party with 8 girls downtown Baltimore. The hotel was VERY accommodating. It was FAR beyond my expectations. I wanted adjoining rooms. I was told they had a parlor like room in between two rooms. I expected some little living room. When we got there it was this huge room with lots of room for girls. They also offered to decorate for me and I brought them decorations and they put up. My daughter had the BEST party ever! The staff was extremely friendly and went above and beyond. Thank you for helping to make this event special!
July 21, 2014
Rated 5 out of 5 by jeffrey63 people there were great
from the very nice girl at the counter,to the guys opening the door,the people were the best
October 29, 2014
Rated 4 out of 5 by PLW6774 Business Stay May 5-9, 2013
I really enjoyed this hotel. The rooms were very clean and always well stocked with the neccasary items. Very nice upscale hotel. The hotel personnel were fabuous. The only negative would be the dining. The food and drinks are so expensive that you need to eat outside of the hotel. This is especially true for the breakfast which charges close to $5.00 for coffeee and the same for orange juice. I also think that the hotel should offer free coffee in the lobby. All and all, I would stay at this hotel again since it is located within walking distance to the stadium and inner harbor.
May 10, 2013
Rated 3 out of 5 by Corpo25 Not up to speed
The first room I had was not vacumed.When I closed the curtains I saw a large, what looked like blood stain on the curtain. I called customer service and the gentlemen was most apologetic. I was upgraded and a kind bellman moved my luggage to another roon. The next day I noticed a hole and dripping above the toilet. I was offered another room, but since I was leaving the next day and enginering said I was in no danger, I stayed. Everytime the A/C unit would turn on a loud clanking noise followed. Needless to say I was woken several times through the night.
August 12, 2014
Rated 4 out of 5 by JJM3 Pleasant Business Stay at Sheraton Inner Harbor
While the property's décor is very dated, it is clean and very conveniently located to good eateries and harbor attractions. The Orioles Grill wait staff was really slow, which seemed to be due more to inexperience than rudeness. The front desk staff was great, though they did seem to have several trainees up there during my stay. Self-park was very convenient and room service was the best.
October 14, 2014
Rated 5 out of 5 by bigbob222 great stay close to inner harbor & Orioles Park
I stayed here in mid august for the Yankees series. the location is great and the view from inside my room was exactly what I asked for. I paid to upgrade to the club floor and club room and the food and drinks in a word ENJOYABLE. I met 1 of the managers on duty Chuck P. and he made me feel welcome as a long time SPG member. The bellman are nice to deal with and the front desk staff took care of my every need. I hadn't stayed here in many years as I don't get to Baltimore too often. The stay was relaxing and the bed was very comfortable. I HIGHLY recommend staying here and im trying to come back im September for the next Yankees series but they are sold out. im going to try my best to stay here again. that's how much I enjoyed my stay.
August 13, 2014
Rated 2 out of 5 by mark0915 club level
Booked two rooms since I was with my family. Booked this hotel specifically because the club is open on weekends. The club was open in name only Breakfast was in the hotel restaurant and was so bad we did not go back the second morning The snacks and cocktails were not available you had to go to the hotel bar The club did have beverages but they were not replenished by the second day The hotel was empty since it was the weekend before christmas I was not granted my request for connecting rooms which bothered me also sent a detailed fax to the manager who has yet to respond
January 4, 2013
Rated 3 out of 5 Nice, but not specail
Great location - short walk to Inner Harbor. Room clean and pleasant. Could have used a second bedside table. Was disappointed that there was a daily charge for WiFi connection in room. Should not be the case in this day and age - especially for SPG members.
October 28, 2011
Rated 5 out of 5 by dbprice85 Perfect view, perfect room!
We were able to get a room for the saturday following valentines day on VERY short notice, and we were upgraded upon arrival to a harbor view room. This room had the most amazing views of both the inner harbor as well as camden yards and ravens stadium. It was a short and easy walk to the inner harbor which made it nice to not have to worry about parking. My wife and I went on a spirit dinner cruise on the inner harbor that evening and it made the walking trip very nice. All in all very helpful staff as well as PERFECT location. My wife and I could not have been happier!
February 17, 2014
Rated 2 out of 5 by aps2013 confusing green program
A great plan to save water--green program. However, when I needed a room clean (did not hang the "green tag"), no clean was provided. It seems to me that we were all forced to join the program and no room cleaning for 5 nights.
March 22, 2013
Rated 5 out of 5 by Beverly26 Baltimore Inner Harbor
Front desk staff (terrance) in particular was exceptional. The hotel was located close to the Convention Center and Inner Harbor was within walking distance. My room was very comfortable and clean.
October 21, 2014
Rated 5 out of 5 by Don07 Great location
All the features of this hotel are at the highest level. We were within walking distance of the M & T Bank Stadium.
October 21, 2014
Rated 4 out of 5 by DeBeach Disappointed in my room availability
We stayed at the Baltimore Sheraton to attend a wedding that was being held at the hotel at 5:30pm. We were told that check-in was at 3pm. I had reserved 2 rooms for my party, one was ready for occupancy when we arrived at 1pm, and I was told the other would not become available until 3pm. The room was not available at 3pm nor 4pm. It did not become available until 5pm, which left 30 minutes for my other guest to prepare for the wedding.
Although, it was nice to get one room early, it was an inconvenience not to have both rooms at the designated check-in time.
January 13, 2013
Rated 4 out of 5 by MDK49 Beautiful Hotel but...
I took my son to Baltimore for the weekend and stayed at the Sheraton! My wife booked the hotel back in May. Upon arrival I was told that my reservation was for one night. I argued that it was for three nights but the hotel staff said I was wrong. I contacted my wife who forwarded the confirmation to me and I brought it back to the hotel front desk. They said they would change the reservation but had to change the type of room that was originally booked. Not happy with the way I was treated by the staff but the hotel was very nice!
August 4, 2014
Rated 3 out of 5 by Gout Housekeeping
The people we dealt with were almost all very nice. Our only issue in that regards was the housekeepers yelling to each other in the hallways midmorning. My daughter thought there was some commotion but listened for a minute and found it was only a housekeeping issue. Additionally, at over $200 per night, the rooms surely could have been better equipped.
October 6, 2014
Rated 3 out of 5 by PlanterGirl2012 Small problem that was not resloved
My stay was from a Monday to Thursday. I notice on Tuesday that my movie on demand wold not work. The service workers were in my room for over an hour try to fix it but was not able to. They even went to get another TV and the issue still remained. The hotel was not able to change my rooms due to the hotel being sold out. I was told that they would have the issue resolve by Wednesday but that was not the case. No one called or came to my room again to check on the issue or try to resolve it. I was so over the the sistuation and did not even call teh front desk back again since i felt like they should have called me. Overall the staff was nice and hotel clean I just was not happy with my sistuation not being resolved before i left.
September 19, 2012
Rated 5 out of 5 by Evelyn67 Great service
The service was great. All staff was friendly and courteous.
October 20, 2014
Rated 5 out of 5 by dfts Close to everything
This hotel is close to everything: recreation, entertainments, sports, food, shopping and scenery. It felt good upon walking in and the staff were wonderful.
October 17, 2014
Rated 4 out of 5 by coinguy This hotels best feature is the location
This hotel very close to the convention center and the Inner Harbor. It's a larger hotel and special requests are not realistic to just expect.
The room is fine, the club level staff is very pleasant and food serves it purpose.
Be sure to check if the weekend is open for club level lounge if that important to you.
I am often in the DC/Baltimore area and have stayed at this hotel several times.
There is no reason I would not recommend this hotel but be warned, if you need to extend a stay - the hotel may be full for the next night. It's a busy one.
July 6, 2013
Rated 4 out of 5 by FranknOK Great location
The hotel has a great location. However, I had incredible trouble with electronics. First is was no or very slow internet connections then the TV went out suddently.
What the hotel lacks in these areas they more than make up for in the incredible staff. These are some of the nicest and most attentive staff at any Sheraton I've ever stayed at. From the door men, housekeepers and the great folks at the front desk who went above and beyond to help with the electronic problems. I would stay there again because of the staff alone!
August 1, 2014
Rated 4 out of 5 by anonuser8 Mixed experience
Overall the room was comfortable and it was a good night's rest. The staff were responsive when there were issues with the room. However, I was surprised at the limited cable stations--basically there was ESPN news and nothing else, but lots of movies you can buy at $17 each. I was also disappointed at the expensive onsite eating options, the Orioles Grill and Morton's Steakhouse. There were few local specialties: the only Maryland seafood option was crab cakes. The hotel excels at providing a room, but the features and amenities need work.
June 20, 2014
Rated 3 out of 5 by Azzamy Old hotel but great staff and hospitality
The hotel was very old, they tried to renovate it but still looks old, bed and mattress and linen were 5 stars quality, staff were extraordinary and extremely friendly and helpful , food was so so, main restaurant was bad, smelly and bad quality food , drinks were ok also, Meetings rooms were cold and the sound system was very bad, they need more professional people, I would only recommend it cuz of the staff
September 20, 2014
Rated 5 out of 5 by SJim Great pre-check in Experience
Monica was so pleasant to work with over the phone. She did everything to make us feel welcome and that set the stage for a great visit!
October 13, 2014
Rated 5 out of 5 by Allexx462 Walked into a cold Room
6 degrees outside. Room looked nice and inviting. Figured they had the heat off to save money. Heat did not come on. Maintenance tried for next hour but it would not stay on. I called down and they said they would give me a new room so I packed up and went down. At front DesK and the big OPPS! the hotel is full. Night Manger was notified and he found me a room on the club floor and gave it to me for the same price. Nice room and the heat worked! The management team took good care of me after that. Every request met and the club lounge was staffed by excellent help. Better than other club lounges i have been in. Note, I usually stay on the club floors at Sheratons. This one was unusually small for the size of the hotel but the quality made up for it.
January 17, 2014
Rated 3 out of 5 by wisetara Service Lacking; Location Stellar
The front desk folks barely looked at me during our transactions. It's so easy to fake a real connection, but they never did. It was disappointing. I will say that the two men who stood in the lobby's dead/confusing zone were both very nice. Also, the women I encountered in the gift shop were top-notch.
You can't beat the location, really. It was a great spot for the convention center, walkways to the Inner Harbor, and to catch the Circulator. Plus, Morton's is great. The Sheraton lucked out getting Morton's as one of its restaurants.
September 26, 2012