Sheraton Inner Harbor Hotel

  • 300 South Charles Street
  • Baltimore,
  • Maryland
  • 21201
  • Estados Unidos
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Política de edad mínima

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Rated 4 out of 5 by 409 reviewers.
Rated 5 out of 5 by Can't Believe The Personal Treatment What a great stay. From the moment I checked in, everyone that I dealt with was great. Since there was a hurricane starting to come in, they bent over backwards to make me feel welcome and safe. The guest services, front desk, and restaurant folks were the BEST! Thank you for treating me like family and taking care of what was needed in this situation. Thanks to Laurie for working with me on catering and all the front desk folks November 5, 2012
Rated 4 out of 5 by Baltimore Nice hotel, near inner harbor June 22, 2014
Rated 5 out of 5 by Excellent Service I was in town at the hotel for a conference that was hosted in the Chesapeake Rooms. From the moment I entered the hotel to the moment I left, the staff upheld nothing but the best professionalism and attentiveness to the guests. Sotoya was one of the names that I recall the most. She was very pleasant and went above and beyond to make sure that I had everything that I needed upon check-in. Kudos to the staff at this hotel! June 13, 2014
Rated 1 out of 5 by Time for an update Other than being in a good location and a friendly staff, there is nothing I can recommend about this location. Torn wallpaper, woodwork with chunks broken out of them, elevator that didn't work (I had to take the stairs down and through the a kitchen to get back to the lobby), walls that are paper-thin (don't expect a relaxing sleep if you have neighbors), and oh my the smell in my room. January 17, 2013
Rated 5 out of 5 by I felt like a Princess..... The staff was very accommodating upon check in, valet car service for only a few dollars more than parking myself, concierge luggage storage after check out but before departure. What really impressed me the most, was that there was valet servicemen waiting at the entrance from the convention center to call for my vehicle so that upon my arrival in the lobby it would be ready for me out front. My only suggestion would have been a buffet lunch established for those of us on a shorter lunch break. Soup, Salad, Wraps or mini sliders/sandwiches, Fish or Mini Crab Cakes etc. I heard several people want fresh crab cakes but were worried about time. All the food, from the breakfast buffet to served lunch was amazing. The service staff in the restaurant was very understanding of the time cruch my fellow guests and I was on. Again, thank you for making me feel like a Princess..... I didn't want to go home. March 18, 2013
Rated 5 out of 5 by Friendly staff and great location! This hotel is in a great location...very close to Camden yards and the Inner harbor. The staff is very friendly and helpful. Ashley, Marty, Dwight and Ralph all made us feel very welcoming. My husband and I stayed here so we could take in a ball game. It was great, we could walk to the game. The rooms are very nice and the beds were comfortable. Thank you for a great stay. We will definitely be back!!!! June 12, 2014
Rated 5 out of 5 by Great location, nice room Traveled to Baltimore to meet friends for a Red Sox/Orioles game - hotel is only one block from Camden Yards and also only a block from the Inner Harbor - great location. The room was clean, well appointed, and the beds were very comfortable. The room exceeded my expectations. Staff was pleasant. I would definitely come back to this hotel in the future. July 29, 2013
Rated 5 out of 5 by Really Impressed I am a platinum member of another brand of hotels and so this was my first stay with a Starwood brand hotel. I don't know if this amenity is across all the Starwood brands, but I had a recycling recepticle in my room. I am very environmentally conscious and this was one of the simple things that really made me happy. Thanks for being green. November 22, 2013
Rated 1 out of 5 by staff We asked for a wake up call the man that took my call seemed bothered to be ask and then he did not put it in. We did not get a wake up call and then were late. You need to fire the lazy desk clerks. They did not want to print out my receipt when I checked out because they had to walk over to the printer January 13, 2014
Rated 5 out of 5 by Great to stay with kids We had our two children with us. Our son is 4 and our daughter is 1. The entire staff was so accomodating to our needs. Our request for a microwave and refrigerator was met without a problem. From the time you arrive and are met by Ray when you exit your vehicle till the time you leave, the Sheraton at the Inner Harbor staff is first class!!!!! September 3, 2012
Rated 5 out of 5 by Room With a View For grandson's 20th birthday, his wish was for us to stay at the Inner Harbor in a room with a view. We were more than pleasantly surprised with the fantastic view from our room. Not much excites him, but he babbled on and on about the spectular sight. Thank you for making us "His Grand Heros" for a birthday that he will always cherish! September 26, 2012
Rated 2 out of 5 by I was disappointed We found the staff unfriendly. The location was desireable as it is walking distance to the Inner Harbor and Camden yards. We were told on check in that club status was only given to Platinum members when SPG had assured us that Gold members would enjoy club status. when told of this, check in staff would not extend us club status. July 14, 2013
Rated 5 out of 5 by Great Stay in Baltimore As a new Gold member I was very impressed with the level of service provided by the entire staff during my stay in Baltimore. March 3, 2014
Rated 5 out of 5 by Didn't want to leave! We wanted to book a room close to the inner harbor, and this room was just what we wanted! The room was perfect, and when we opened the curtains the view actually took my wife's breath away, it was unbelievable. The staff was great and the room was very clean.....no complaints at all. We will be back , we had a great time!!!!! September 17, 2012
Rated 2 out of 5 by Outdated Sheraton Had a company function in Baltimore for the evening and followed the lead from a few other co-workers and booked the Sheraton. I did not experience anything in the hotel except the room and common areas, but everything I noticed (carpet, decorations, etc..) were out of date and worn. December 18, 2013
Rated 2 out of 5 by my room had plumbing problems from moment we got there Upon arriving our toilet and sink were gurgling like the water couldn't go down. I asked someone to come up and plunge toilet on Saturday, he did, didn't look twice at sink or shower. Saturday night, after 11pm, after my daughter's dance competition next door at the convention center, toilet overflowed into our room and outer hallway. Called main desk immediately, when maintenance came up he said,"why didn't I call right away" I DID! Then he proceeded to mop up floor, go find a wet vac, vaccuum room and hallway, then go find snake for toilet, snake toilet until after midnight. Then asked if we wanted to switch rooms.. I declined as we were exhausted. Next morning upon checkout, I relayed the events to front desk..the answer was "I'm very sorry" , as she handed me my bill for $375.00 for the weekend. It was like a kick in the face, no compensation, discount, no manager came out to speak to me...nothing! Very dissappointed in this hotel! Hope a manager reads this and calls me now! January 16, 2013
Rated 5 out of 5 by Easy fun weekend Inner Harbor Sheraton is quickly becoming one of our favorite weekend getaways. The staff is friendly and helpful. The hotel is close to everything. And as always the Starwood comforts make the weekend so easy! June 16, 2014
Rated 2 out of 5 by Paper Thin Walls Hotel itself was nice, the rooms had some renovations, but the walls are so thin it felt like the people next to us were in the same room, we were awaken several times by the guy in the room next door snoring. And in the morning when housekeeping were out you can here every single word and thing they do. February 11, 2013
Rated 1 out of 5 by Very disappointing Chose this hotel because I was traveling with 4 children and they had a pool. The pool was closed for renovations. There was no notification on line to indicate the pool would be closed. Also, our bathroom flooded. Water everywhere. Not a pleasant experience. December 31, 2013
Rated 2 out of 5 by Unpleasant Staff My company stayed at the Sheraton Inner Harbor. We had a very difficult time checking into our rooms and the staff was very unhelpful and unpleasant towards us. The rooms were spacious and great, but the experience we had with the staff would deter us from staying at this hotel again. November 18, 2013
Rated 1 out of 5 by Stay elsewhere Loud guests, thin walls. Paid for a king sized bed but had to be moved to a room with a queen because neighbors were yelling at 3am. second room the bed was so creaky it kept us awake all night. Extremely overpriced for what it is. Stay at a motel you won't be able to tell the difference. July 1, 2013
Rated 4 out of 5 by friendly staff I was very impressed with the staff. i particularly was impressed with the service and friendliness of the valet working Tues afternoon/early evening, the front desk gentleman at check-in and my conversations with the housekeeping lady on the 4th floor Wed and Thurs. She was a delight!! June 13, 2014
Rated 1 out of 5 by no guest service The staff on second shift was not that pleasant when we check in. My group was blind side with a incentdant fee. It was not listed on Web sight I check myself. If I could have change hotel I would have. I will never stay in baltimote shearton. July 7, 2013
Rated 2 out of 5 by Did not get the room I booked I booked two rooms that were supposed to have stadium views, two double beds, and a sofa. Instead I received two rooms with no view, two double beds, and no sofa. If I'm going to pay extra for something, it would be nice to receive it. April 23, 2013
Rated 2 out of 5 by Was not happy 1) My room was not refreshed when I returned from a conference the first night. 2) Corridor floors were noticably dirty. 3) Morton's restaurant advertised happy hour prices at Bar from 9 pm until close, but was closed by 9 pm. December 3, 2012
Rated 5 out of 5 by Great Place to Stay in Baltimore We had a wonderful stay. The room was clean, comfortable with a great view. Staff was above expections. It is close to the Harbor and to the convention center where our expo was at. Thank you for a great experience. November 21, 2012
Rated 2 out of 5 by Did not get room I requested I requested a room with a king size bed and a harbor view 5 months before my stay and also went with the aquarium package. Guess what I got, none of the above, but they were sorry. Thanks for the let down guys. May 20, 2013
Rated 5 out of 5 by Excellent Stayed here because I was going to the Giants vs. Ravens game last Sunday. It's walking distance to everything downtown including the stadium. Will definitely stay here again next time I'm in Baltimore. December 28, 2012
Rated 5 out of 5 by Hurricane Sandy at the Sheraton Inner Harbor! In spite of the pending Hurricane, staff went out of their way to facilitate our needs, that of our conference and also ensure our safety by ensuring we were prepared for all eventualitioes November 3, 2012
Rated 5 out of 5 by repeat stay We have now stayed at your hotel for about seven years ( missing only the year with the earthquake and hurricane!!). Still enjoy the people and view and ambiance!! see you next year !!!! August 29, 2012
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