Rated 4.1 out of 5 by 151
reviewers.
Rated 5 out of 5 by Vermonter Exceeded my expectations
This hotel surprised me, and exceeded my expectations.
Food quality in the restaurants was very high, I did not expect it to meet the superior standards that it did.
My room was lovely, and very clean. The hotel staff was quite friendly and helpful. The hotel's location is simultaneously superb and terrible: if you have a meeting and want to be near the airport, it doesn't get any better than this. OTOH, if you want to see downtown Nashville, it's a $30 cab ride each way. Knowing this in advance is important to any decision you might have about this hotel.
January 15, 2012
Rated 5 out of 5 by Louise61 This hotel exceeded our expectations!
We began an 8 day road trip to Georgia and onto Florida by reserving two rooms at the Music City Sheraton in Nashville for our first night away. We were so impressed we decided to return to stay again on our very last night.
First of all the beautiful entrance, the layout, the open airiness of the lobby made us feel like royalty. The rooms were beautiful & spacious with lovely views of the courtyard and pool & comfy beds. As SPG gold members we were treated with incredible favor and made to feel very very welcome. The staff was top notch as was our stay.
November 9, 2011
Rated 2 out of 5 by McGruff No free internet, fridge, microwave, or breakfast... dated.
Overall the hotel is nice. Room was clean. Plenty of grass to walk your dog. Rooms are a little dated and loud due to the thin walls, etc. and it is by the airport... so there is fly-over noise. I think for the price I could do better. (it was expensive especially with all the TAXES)
There was no fridge, internet access was $10 a day, no free continental breakfast... the complimentary coffee is only available till 6:30am in the lobby?? The coffee maker in the room is a one cup thing that had one envelope of regular coffee. Guess my wife can have coffee. :^ | The rooms are loud with doors slamming in the metal frames down the long hallways. The sharp metal carpet strip to the bathroom was exposed.
They are pet friendly, but you need to ask for the pet policy before you book. Like the $100 fine for leaving your pet in the room unattended, etc. (maybe that is only if they disturb other guests?) But, since the room is loud, my dog felt the need to bark when the hallway doors were slammed.
I think with some minor changes this hotel could be fantastic. Right now, pretty average and kind of expensive. Thanks.
April 9, 2013
Rated 4 out of 5 by deerisle Nice hotel near the airport
I stayed at this property while my daughter was participating in an event at nearby (4 miles) convention center which is much larger. I chose the Sheraton Music City because was a slightly lower rate, and I could get platinum amenities for our five-day stay. I also wanted to have a little more quite from the event with 4,000+ kids. We were very pleased with our stay, and I'd return to this property if I didn't need to be in downtown Nashville.
The platinum recognition was good. The front desk staff person had to check on the breakfast amenity, but that didn't take long at checkin. I received a jr. suite as an upgrade, and that was appreciated. The breakfast buffet was excellent, and they allowed us to choose hot items and not just a continental. The buffet also allowed for eggs cooked to order, waffles, or pancakes. The food was very good, and the service was also excellent.
We were also pleased with the club lounge. We only ate breakfast there one day when we didn't want the buffet (too much food), and the quality was very good with more variety than most club lounges in larger cities. The snacks at night were also a step above what I'm used to in other cities. The lounge is not large and is not a place to do business or have meetings, but it was adequate and nice. The service was also good.
There were several groups in house over our stay, and that did not detract from our stay, and everyone gave us great service. I was especially pleased with the front desk and the bell staff. We rented a car for part of our stay and used the shuttle for the rest. The shuttle too / from the airport was efficient and relatively quick.
The downsides-- there are not restaurants within walking distance, so we needed the rental car for going out to eat. The largest drawback for us was that the smoking area is immediately outside the front door, so we had to walk past 5-8 people smoking if it was during a break of the conference in house. This could have been easily solved if the smoking area were 50 yards around the corner instead of on both sides of the front doors.
I would definitely return to this property, and I did not experience any of the problems that some reviewers noted in this reviews.
April 11, 2013
Rated 5 out of 5 by pamela19 Question about curtains
I was confused the room had only sheer curtains as the main curtains and the darken curtain were only on the side. So we felt we lacked privacy as we could see clearly across the hotel to the other side. Can you explain. You couldn't change your clothes in the room without exposure
April 22, 2012
Rated 5 out of 5 by NoMoney Great Southern Comfort Hotel
I have visited this hotel over 20 times in the past 5 years and have never had a bad experience. The staff always make my stay very pleasant. The room size is larger than normal so there's pleanty of room to stretch :-).
April 10, 2012
Rated 5 out of 5 by TheJudge Dogs welcome = happy stay
Before I stayed at the Sheraton Music City, I stayed at the one in downtown Nashville and was not impressed. At Music City, they exceeded my expectations and the friendly and courteous staff welcomed myself and my Great Dane(called ahead for permission from the manager because of the size) with a complimentary room upgrade when I got there and dog treats for the big guy. Of course there were the looks and comments from other guests about the size of my "horse" but it was just friendly banter and while my Great Dane was well behaved, the fact this hotel was so accommodating, it made the last leg of a two week work trip so much more enjoyable. Thank you Sheraton Music City, I will most certainly be back!
September 5, 2012
Rated 2 out of 5 by Lamer more accomodations at cheaper hotels
Check in was at 3pm i wasn't allowed to check in until 5pm. I was told there were refrigerators in the rooms when I made the reservation. I arrived and was told only the suites had refrigerators. The "club" upgrade wasn't worth the price. The upgrade allowed you access to a "club room" that had complimentary food. The food was terrible. Because of the layout of the hotel any room that faced the pool had an echoing effect to anyone who was in the pool or on their balcony's that would keep you up all night. The rooms had very little soundproofing. I could hear my neighbors conversations. I've stayed in hotels half the price that provided refrigerators in the rooms, a full complimentary breakfast and quiet rooms.
May 30, 2012