Sheraton Music City Hotel

  • 777 McGavock Pike
  • Nashville,
  • Tennessee
  • 37214
  • Stati Uniti
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Rated 4.1 out of 5 by 284 reviewers.
Rated 5 out of 5 by Great Accommodations! We really appreciate the SPG upgrade we received. A larger room makes a big difference during a long stay. Staff interaction was always great. Parking was easy (and free). Comp internet was appreciated and functional! We loved Nashville! May 28, 2014
Rated 1 out of 5 by Issues with personnel We stayed at this hotel overnight and we had some issues, we later called the hotel with no help at all, I then left a message with the supervisor 2 days ago to call as soon as he received my message, no call back. So no matter how much money you spend while you stay here apparantely that is there only concern, they have your money and you have checked out so we don't have to worry if you had issues while you were here or not. Will not ever stay at this hotel again and I wouldn't recommend it to anyone. December 9, 2011
Rated 5 out of 5 by I love staying here We stay at the Sheraton Music City every year over the July 4th weekend and it is always a great experience. The beds are so comfortable and the staff is wonderful! March 18, 2014
Rated 5 out of 5 by Convenient and Better than a Category 2 This property is my favorite spg property in Nashville being close to the airport and downtown. It is better than most Category 2 properties. It is stately and nice. I just stayed there the last couple of nights. Automatically upgraded to Club level. Room was nice. Service good. Excellent value when using points. The only problem: I was chargerd twice for my stay and even though it was eventually refunded I received no explanation and no apology. Make customers happy! August 9, 2012
Rated 5 out of 5 by Great Stay This hotel did an excellent job, especially the desk staff. Bar staff seemed overwhelmed though, with service being a bit slow. May 27, 2014
Rated 5 out of 5 by Very comforable The staff was very friendly and accommodating during my recent stay. The gentleman from Mississippi at the front desk was especially helpful. I really felt valued and appreciated. May 26, 2014
Rated 5 out of 5 by The Hotel was great. The hotel and all the personal were fantastic. I would recommend this hotel to anyone visiting Nashville. May 27, 2014
Rated 5 out of 5 by Restaurant I would have preferred more variety in the menu, especially for supper. May 27, 2014
Rated 5 out of 5 by Friendly staff The staff was very friendly and helpful. May 27, 2014
Rated 3 out of 5 by Service a bit more tired than the property This was my first stay at this hotel. In no particular order: spacious public areas; comfortable room (a little musty upon entering); great workout facility; and convenient parking. Asked to stay an extra night, yet the tall, young man at the front desk let me know that I had to pay a higher rate; the hotel was nowhere near capacity. Instead, I checked-out and stayed at another Starwood location for much less than I was willing to pay there. To add insult to injury, I was charged for internet services even though the same desk clerk clearly stated upon check-in that I needed to accept the charges when logging on, but those charges would be credited upon check-out. As a business traveler, I expect convenience and service. Give me a reason to pay more and I will; overcharge me and I will just go elsewhere versus spending my time arguing over 20 bucks. July 23, 2012
Rated 3 out of 5 by Not worth the money Very disappointed, this hotel is not worth the higher price tag. It's a bit of an older hotel and needs some updating. You have to pay extra for internet. They put us in a handicap accessible room with no refrigerator. The ice machine was way far away and the ice bucket was ridiculously small. I booked online, but later found out there was a discounted group rate for the event I was attending. We called to see if they could give us the discounted rate and they would not. We are even signed up for their "preferred" program... oh well. May 7, 2014
Rated 1 out of 5 by Terrible Hotel especially the rooms i was able to hear EVERYTHING that was going on in the rooms next to me. the walls were extremely thin and i couldnt sleep all night, i heard the tv next door, there phone ring, there door shutting, the toilet flushing, and all there conversation. I am VERY dissapointed in my stay and the hotel in general. I would want a full refund that's how mbad the room was. Please have the hote manager contact me. December 11, 2012
Rated 5 out of 5 by Wonderful hotel, beautiful view. Big rooms, clean, comfortable, great staff, beautiful lobby, huge conference area with many rooms. February 13, 2014
Rated 4 out of 5 by Old Style Good Comfort This is our Nashville home for about 10 nights out of the year. The hotel has a great old style to it. The rooms are basic Sheraton style rooms, and they could be updated a little more, but they are spacious and comfortable. The courtyard around the pool is wonderful, and they have recently updated their fitness facility. We enjoy our stays here. January 1, 2012
Rated 5 out of 5 by Great hotel in Nashville Once again our stay at this hotel was excellent. We stay here on a regular basis on our trip from Pensacola to Columbus. It's a great halfway point to stop.The hotel has very nice facilities. The rooms are spacious and always clean. The beds are the best. We stayed 109 nights in hotels this year so we feel we know what constitutes a great hotel. December 15, 2012
Rated 5 out of 5 by This Hotel is one of the BEST we have stayed at, Beautiful Has excellent features One of the cleanest, accomodating,& Beautiful. Also great location.We would definately Stay here again.One of the Best USS Gearing Reunions ( Navy ) we havve attended. We have attended many ,all good but this Hotel is the Best. May 20, 2014
Rated 1 out of 5 by Bad staff, not clean, and did not care about the customer When we arrived there had already been a billing error - which was not explained to me. By the time I checked out my credit card had been charged 3 times for over $1000!! When I called the front desk staff to explain the situation no one was able to answer my questions and not willing to satisfy the customer - more like they wanted to make sure that they were right and I was wrong. The hotel bedding was dirty, we never received new sheets the entire stay (4 days), I tested it by leaving a sticker on the duvet and the sheets, and our bathroom was not cleaned the whole time. Thankfully I brought Clorox bleach wipes and cleaned our bathroom. There was a light bulb out in our bathroom when we checked in and the housecleaning staff didn't do anything to make sure it was changed - my sister ended up taking a bulb out of the table lamp to put it in the bathroom after standing on the sink and nearly hurting herself. We had a horrible experience and would not stay at this hotel again. September 27, 2012
Rated 3 out of 5 by Charged for Internet Would not recommend this hotel...the rooms were outdated. Other guest had animals in there room barking(was not aware this was a pet friendly hotel). To top it off the wifi is not free. A $10 fee per day for internet.... January 3, 2014
Rated 5 out of 5 by Great for military family! After not having seen my husband for 6mo we were reunited for 2 days. When the staff found this out they upgraded us to a beautiful room and gave us complimentary buffet for both nights. They even thanked me for his service! It was absolutely amazing to see such kind caring staff memebers! December 11, 2012
Rated 4 out of 5 by close to nashville airport Hotel exceeded expectations. very comfortable bed, clean room, nice HD tv. lobby had central internet set-ups. free parking for airport if you stay overnight. only Starwood elite members could use club room. these rooms used to be 3000 or 4000 points - now 7000. January 28, 2012
Rated 1 out of 5 by missed oppourtunities Staff was rude. Could not give directions to properity. Asked for bill to be delivered under the door, never got it. When told of my SPG status , no offers of anything. Charge for internet is outdated. This is the second review, the first was never posted. November 30, 2012
Rated 5 out of 5 by Extraordinary Property I love this hotel . In previous trips to Nashville, I've stayed at hotels in downtown in the same family of brands -- but this time, decided to give Music City a try. Glad I did! - Really close to airport (I had no idea). Free shuttle. If you have a car, a 5-minute drive (plenty of free parking). - Beautiful, classic property with lots of southern charm. I usually don't go for this (I like modern), but this hit the spot - The property is immaculately maintained - everything in perfect order from public areas to the room. - The suites are great - super spacious with tons of room to spread out and be comfortable (however, if staying with more than two people, be aware the suites are just one large space with no divisions) - Club lounge is average - Gym is great (new Sheraton Fitness with all new equipment), never crowded - Excellent service - THEY USE FITTED SHEETS ... sorry to yell, but this is such a welcomed change in pace from those properties that use flat sheets where there should be fitted Location wise, it's decently clo November 24, 2012
Rated 5 out of 5 by Beautiful hotel this time of the year Our weekend stay was nice. The hotel was beautiful, and so big. The breakfast buffet was yummy. The hotel is a short drive from everything. Every now and then you can hear the airplanes land, but it wasn't that noisy at all. December 12, 2012
Rated 5 out of 5 by Past Expectations I couldn't say enough about this hotel! The room was beautiful, more comfortable than any hotel bed, and the staff was awesome! Jason was so friendly in the restaurant! The only thing I don't recommend would be club level. August 22, 2012
Rated 4 out of 5 by fine Club lounge should include some newspapers each morning including the local Tennessean and Wall Street Journal. While papers are delivered to door, there should be some newspapers in lounge. Room 2125 was a good choice December 8, 2011
Rated 2 out of 5 by This is a tired hotel. The cooling system is poor. During my stay my room was never comfortable. The service at the pub was very slow. Pet friendly, but there was a barking dog in my area that the staff did nothing about. July 28, 2012
Rated 5 out of 5 by Great Place to Stay This hotel surprised me, and exceeded my expectations. My room was lovely, and very clean. The hotel staff was quite friendly and helpful. Close to the airport. Pet Friendly. Beautiful lobby. April 11, 2012
Rated 5 out of 5 by Comfortable stay Close to the airport (not much else around); comfortable stay; very friendly and responsive staff. May 19, 2014
Rated 5 out of 5 by Staff was very accomadating Hotel was clean. Staff was very friendly and answered all of our questions. Food was very excellent also. October 29, 2013
Rated 5 out of 5 by fantastic hotel all the staff was great, check in awesome great help getting tickets for Grand Old Oprey. pool area nice & clean all the time. July 10, 2012
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