Rated 4 out of 5 by pterosaurus GOOD HOTEL FOR REASONABLE PRICE
I stayed in this hotel a couple of times. The rooms are comfortable, and the location is great, just steps away from downtown. A few things were disappointing, however. They really nickel and dime you with every little thing, which is annoying. 1st, you have to pay extra for the internet, which is free in most of hotels I stayed. 2nd, you have to pay extra for parking, which is complimentary in any decent hotel. Bottled water, which is complimentary in any other hotel I ever stayed, is $3. The room service is fine but the food is atrocious and overpriced. I stayed in this hotel mostly for the location but if you don't mind driving a couple of extra miles you can find the same deal a lot cheaper.
January 5, 2013
Rated 2 out of 5 by FallLine13 Not up to typical Starwood standards
I am a frequent business traveller and have stayed at Starwood hotels all over the world. This hotel tries to keep up to typical Sheraton standards, but it just doesn't quite get there.
- Very Noisy.
- Right next to CalTrain station and you can hear the trains all night long
- room walls are paper thin. I could hear phone calls, TVs, bathrooms, all night.
- HVAC just could not keep the room warm. Thank goodness for the heavenly bed because I had to stay under the covers the whole time.
- location, if you need to be near Palo Alto
- staff was very attentive and professional
- hotel grounds were nice, lobby was nice
Bottom line, they try to keep the place nice, but if I am kept awake all night long and freezing cold, i won't stay here again no matter how nice the lobby is.
December 17, 2013
Rated 5 out of 5 by SheriS Wonderful staff
We stayed on a busy weekend -- track meet, Easter, other events -- but service was never lacking in any way. The breakfast buffet included in our room rate was delicious and generous, and the restaurant staff provided excellent service. In fact, every single staff member was friendly and professional. The desk clerk on Saturday 3/30/13 referred us to a fantastic restaurant -- Empire Taproom -- where I had one of the best meals ever. We enjoyed sitting by the pool to relax, dine, etc., and also being able to walk to the downtown area or to the Stanford campus. Would definitely stay again.
April 2, 2013
Rated 3 out of 5 by Foley Aging and noisy
Hotel needs an update. The walls are very thin, allowing noises in the adjoining bathroom and bedroom to be heard all night long. Wall Paper is peeling. Bathrooms are very small and old. Though the beds were very comfortable, they appeared to be setting on a wooden frame which squeaked when you roll over. Though I turned the fan ON to block out the noises, the fan halted periodically even when turned to "ON" rather than "AUTO". Surprisingly, there was construction going on the road right outside my first floor window, with jack hammers going at 1:30am, waking me up. Good thing, is that this Sheraton is within walking distance of great shopping. Gym was very small and crowded, and without much for weights.
December 16, 2012
Rated 3 out of 5 by Chez15 Not a great experience
We traveled with a basketball team. Hotel room was not ready at 4:00pm. They did provide me a room to change because we had practice. I did need a room with 2 beds because I had my brother with me. We returned from practice had a very good team meal catered by The Sheraton, however when we went up to our room it only had 1 bed so we had to change rooms at 10pm. After we played Stanford we had box lunches delivered to arena, we can back and the coaching staff sat at the bar was going to order something to drink and were told no outside food, then we went outside to eat by the pool going to buy our drinks and told the same thing. Nobody else was outside, I didn't understand that when I have coached over 20 years and all other hotels would not only let us eat in their bar area knowing we were going to spend money in the bar.
December 18, 2013
Rated 3 out of 5 by BusinessTraveler123 Need extra features
Needs to improve the following:
1. needs 24 room service
2. Satellite TV not good - signal fades
3. Need movies on demand, etc.
4. Rooms and feel are too old
5. Need Frig in each room
Too expensive for what you get.
January 23, 2012
Rated 5 out of 5 by marc9916 make me feel like family
ive probably stayed at this hotel 200+ nights in the last 10 years and i continue to stay here because the staff makes me feel like i am more than a simple guest. the staff always stops what they are doing to greet me and many of them know my name as well as my family. all of the employees have been great and ricardo leon is the best hotel supervisor that i have had the pleasure of interacting with. this guy goes SO FAR out of his way to acomodate me. he, in addition to so many others who work there is why i continue to come back
November 6, 2013
Rated 5 out of 5 by Kodjo Great hotel, Great staff
I've been staying at this hotel regularly for over 6 months, and the place is amazing. It's very close to University Ave, which means easy access to everything. Their rooms are very comfortable and the staff is great. I'm treated very well by everyone there, including Gila, who goes above and beyond to make sure each stay is a memorable one. Great job folks.
December 25, 2013
Rated 4 out of 5 by MSB2000 great in theory...
The location was great for us, the front desk was kind and accommodating despite the fact that I mis-booked our reservation, and my concern about hearing the trains all night was unfounded - we both slept like babies.
However, I could have done without someone else's underwear that I tripped over when I was closing the curtains. I don't kid myself that 300 other people don't sleep in that room per year, but I don't need to be reminded of that fact when I have just arrived.
November 30, 2013
Rated 2 out of 5 by KMK63 Tired old Facility
Having stayed at many Sheratons in the US, this facility did not meet my expectations. Specifically,
1. the mattress was hard 2. the TV service lost signal 3. the HVAC was loud 4. the walls were thin - I could hall doors shut and soft spoken voices in the hall 5. Bathroom side (magnifiy) mirror was poorly affixed to the wall 6. Hall carpeting shows significant wear 7. The room key needed repeated programming so that it would work (according to the desk clerk). This is a very tired facility in the Sheraton chain. On the plus side, the staff is nice.
June 4, 2012
Rated 1 out of 5 by JamesYQ Terrible experience (belonging got lost)
I checked in this Sheraton on Dec 09 and checked out on Dec 10. I left the hotel at 10:30 am and forgot my new Iphone 5s charger in the room. I called the hotel in the evening at 6:00 pm. They said it is gone. The person who did housekeeping did not see it. It is impossible I just left it on the desk. In such few hours, customer's belonging got lost. I think it does not match this hotel's name. The first person I talked to was not helpful at all. She said she will call me in 15 min. I never received her call. The second person, Hector, is even worse. So rude and sounds like I am lying. Things got slightly better when I started to talk the manager on duty. However, I still couldn't get my charger back. so disappointed!!!
I have been with SPG for years. I will stay away from this name from now on. and will never recommend it to my friends. Things get lost at Sheraton, period.
December 11, 2013
Rated 4 out of 5 by PGary55 Accessible room.
here's couple of suggestions to make it easier for the disabled:
take the spring off the bathroom door. the way it is now makes wheelchair access difficult.
the tiny switches on the bedside lamps are hard to find and difficult to use.
December 26, 2013
Rated 4 out of 5 by aTravels Good Choice
My family of 3 stayed at this hotel for one night. The front desk staff was very good, the bellmen were quick to help and the spg check-in was fast. We were upgraded to the Preferred Guest room 1034. This is usually a nice upgraded location however, this time it was not. We were sharing a wall with the elvator so we got to listen to that all night as well as the people talking in front of it. Plug ins are scarce and no mirrors other than the small one in the bathroom. Minimal counter space int the bathroom. Shower was excellent. The breakfast buffett was overall good but they are still serving those slimmy powdered scrambled eggs instead of fresh. The omlet station was a good alternative. We would stay here again but will ask for a room no where near the elvator.
March 25, 2013
Rated 2 out of 5 by jackie2001 poorly maintained and operated
while the staff is very courteous and tries to be very helpful, the accommodations are often not clean and the hotel routinely makes mistakes such as 1) sent to room with keys not working, 2) sent to a room that already had an occupant, 3) not crediting SPG points and awards, and 4) not emailing hotel bill summary upon checkout.
December 10, 2013
Rated 3 out of 5 by Carrie1234 Very Average
Stayed at this hotel for business in the area. The area around the hotel is nice and safe but the room and hotel were just very average. There is a wall unit to heat the room so it tends to get very noisy. No safe or refrigerator in the room so plan accordingly.
There is a business area in the lobby of the hotel that allowed me to print my boarding pass which was very convenient.
December 2, 2013
Rated 4 out of 5 by Dorry Superlative staff
My 88-year old mom and I spent two nights for a wedding and were treated with respect and kindness. Ricardo, the manager, expertly handled a glitch in the handicapped room; we needed a roll-in shower. He moved us from a tub/shower room to one with the roll-in shower and made the move easy. The front desk staff, bellmen, and restaurant staff all gave above and beyond great service. My only concern with the hotel is that the back parking and entrance are dated and depressing. Oh, and please- give free wifi in the rooms!
July 25, 2012
Rated 4 out of 5 by Samantha35 argumentative staff
I initially had a reservation for one night, upon checking in I asked to extend that to two nights. The person helping me said that it was no problem. The next night I get a phone call to my room from the front desk asking why I was still there. I explained what happened the night before and he replied there is no evidence that ever happened. He was not trying too get me out of the room he just wanted to argue. Whatever happened to the customer is always right? Especially when I am right! With or without evidence!
November 21, 2012
Rated 2 out of 5 by Cardinal123 Not what I expected from a Sheraton
We recommend hundreds of guests to the Palo Alto Sheraton as it is our preferred hotel for our local business. I live locally but needed a place to stay as the heat went out in my home. I called the hotel to make a reservation with a gift certificate I had. After 2 days of calling and leaving messages I was finally able to make a reservation (I was told ONLY 1 person at the hotel was authorized to make reservations for gift certificates). I then called to see if the room had a microwave and was placed on hold for 17 minutes. Upon my arrival, I checked in and unpacked. I started to fill the Jacuzzi and BROWN water filled the tub. I drained the tub and tried it again. After letting the water run for 10 minutes, the water was still brown. Defeated, I decided to crawl in bed and watch TV. After the cable lost signal 3 times, I gave up on that too. I was truly disappointed that this is the hotel I have been recommending to our customers. I expected more from a Sheraton.
December 9, 2013
Rated 2 out of 5 by Roberto28 Hotel is old, smelly and has noisy heaters
Furniture is old and outdated, room was smelly - may have been a smoking room in the past now converted to non-smoking - and heating system is antiquated and very noisy interrupting my sleep every 30-40 minutes... Overall a terrible experience for the $1000 spend for two nights!
December 13, 2013
Rated 5 out of 5 by Maddox58 Staff went the extra mile
I have been at this hotel many times before - the location is great and quality is dependable. I always ask for a room that faces the garden or pool, and they always come up with a way to accommodate my request. This last visit, the check-in staff initially said that it wasn't possible this time and when I lamented that it would be the first time in the over 15 years I have been staying at this hotel, they went to work and after 5 minutes of intensive computer work, figured out a way to keep the streak alive!
April 5, 2013
Rated 3 out of 5 by BusinessTraveler95 This hotel is next to train tracks
This hotel is next to train tracks that go until midnight and start again at 7AM. It was incredibly loud. I asked to move rooms and the staff was nice enough to move my room facing poolside, but even there I could still hear the train when it blasted its air horn.
Also, as I was checking out, there was a small spider, about the size of a dime on the phone next to the night stand. Having a spider on your night stand will freak you out in the morning :)
The gym is nice, as is the poolside seating.
April 12, 2013
Rated 3 out of 5 by MPMM Hotel Needs Some Updating
Cleanliness, confort, workout facilities, On-site starbucks was good. Drawbacks were 1) cracked sink in toom-very tacky 2) no card to order room service thee second day-had to call the front desk and got my order wrong, then 3) on the room service bill I saw you bill once for the fact that it is room service and a second time for gratuiy. Seriously, just charge one gratuity fee-it can't cost you extra to put the foofd on a tray! 4) Worksout room did not get cable reception on the eliptical machine
August 27, 2012
Rated 2 out of 5 by Gagalli Need huge improvement
Room and lobby and access from parking all need BIG improvement
Semi broken bath tub
Very noisy heating system waking you up during the night
Dusty floor in room
Broken doors when coming from parking lot
December 8, 2013
Rated 3 out of 5 by stanford1 Almost
In fairness, the hotel was undergoing renovations. A warning was given. My issues, however, were not involving the décor. I felt that for the price the view room was not great. It had no balcony and a giant tree in front of it so there was no view (3012). The outer rooms had many that looked onto busy El Camino or the train station. A check in a room view was not available so I was offered a room facing the train station, but no price change! I waited for my "view" room.
Also the exercise room is crazy. All it is is 5 treadmills facing a wall. I chose to run on Palm drive instead. The room is a closet as well. For such a hotel some free weights, mats for stretching and ab work and a view of some sort (or TV) is in order. That is really sub par.
The pool area is nice. The location is great for University business.
June 24, 2013
Rated 2 out of 5 by Matt72 Bait and switch
My assistant booked a room in this hotel for me. My reservation was for a "club" room with a king bed and a jacuzzi tub, and access to the "club" room for breakfast.
When I checked in, I was told that the only room available had 2 double beds. I am tall, 6'5", and having a double bed that is a sleigh bed is problematic. Further, the wall thermostat to control the temperature did not work. This place is seriously outdated, and provides poor customer service. Stay away.
June 18, 2012
Rated 4 out of 5 by Amie1 Geat location!
The hotel is well situated if you are visiting the region, especially Stanford campus. It is at a walking distance from several good restaurants. It is just far enough for a nice walk to build up an appetite and then shed some of the calories after a scrumptious ethnic food…
November 26, 2013
Rated 4 out of 5 by agfan Good stay
Good stay. The Westin is my first choice for Starwood properties in Palo Alto, but with Stanford students returning and Dreamforce filling up all hotels in the area, I was lucky to get a room here.
Front desk agent was great - very friendly and welcoming.
Room was a mixed bag. The room had been updated, but it still had a 80's vibe, like the whole hotel. Jacuzzi tub in the middle of the bedroom was odd. Bed definitely did not feel like the usual Sweet Sleeper bed.
September 24, 2012
Rated 4 out of 5 by Balrog62 Beautiful location
Everything about this hotel radiates peace and relaxation. The rooms are spread out nicely, each with a great view of either Stanford or a water garden or the pool. The only item which surprised and somewhat upset me was a $10/day charge for WiFi in the room. For a location near Stanford and not far from Google and other tech companies, this just struck me as very archaic. Rather than pay, I walked down to the lobby and was able to get onto Stanford's free WiFi.
April 15, 2013
Rated 3 out of 5 by ELTORO There is no such thing as free water....
When I arrived at the hotel, I found two bottles of mineral water on the small table by the window, with a message which read "Thirsty?". There was no explanation that this was in fact not free - whic often is the case in other hotels I have stayed. I drank part of one bottle, which I did not mention when I checked out. The next day, I received a "final invoice", stating that the hotel had in fact charged me USD 3 for the bottle. This is not good enough!
September 27, 2012
Rated 4 out of 5 by Spike123 My compliments
The staff at this hotel are all extremely friendly and cordial regardless where on the property you encounter them. The pool area and surrounding tables/chairs are very well maintained and a wonderful place to conduct business or relax.
Bathrooms/room is nice and clean with the shower plumbing showing a bit of wear and tear.
I stay here whenever in town
November 3, 2013