Rated 2 out of 5 by Cardinal123 Not what I expected from a Sheraton
We recommend hundreds of guests to the Palo Alto Sheraton as it is our preferred hotel for our local business. I live locally but needed a place to stay as the heat went out in my home. I called the hotel to make a reservation with a gift certificate I had. After 2 days of calling and leaving messages I was finally able to make a reservation (I was told ONLY 1 person at the hotel was authorized to make reservations for gift certificates). I then called to see if the room had a microwave and was placed on hold for 17 minutes. Upon my arrival, I checked in and unpacked. I started to fill the Jacuzzi and BROWN water filled the tub. I drained the tub and tried it again. After letting the water run for 10 minutes, the water was still brown. Defeated, I decided to crawl in bed and watch TV. After the cable lost signal 3 times, I gave up on that too. I was truly disappointed that this is the hotel I have been recommending to our customers. I expected more from a Sheraton.
December 9, 2013
Rated 3 out of 5 by mike1345 Very Mediocre Hotel
I checked into the hotel and was told that there was only one room available on the first floor. I explained that I wasn't comfortable staying on the ground floor. I was pretty much told too bad, that they were sold out and there wasn't any other room available. Then a manager came out and found me a room on the second floor. It was raining out and I had to walk around the pool area to get to the room. I got soaked walking to the room. Not a great start. The room was dreary and the window didn't lock which made me concerned about safety. I called to order room service but was told that it closed at 11:00pm. All around disappointing. If I'm in the area I would try a different hotel.
October 26, 2012
Rated 5 out of 5 by marc9916 make me feel like family
ive probably stayed at this hotel 200+ nights in the last 10 years and i continue to stay here because the staff makes me feel like i am more than a simple guest. the staff always stops what they are doing to greet me and many of them know my name as well as my family. all of the employees have been great and ricardo leon is the best hotel supervisor that i have had the pleasure of interacting with. this guy goes SO FAR out of his way to acomodate me. he, in addition to so many others who work there is why i continue to come back
November 6, 2013
Rated 4 out of 5 by bubblegum21 Pleasant hotel
The bed was comfortable, and the bed linens were soft and pleasant smelling.
The room itself was clean, but I did find a bobby pin on the bathroom floor and some hair on the bathtub edge. On the second day of my stay, housekeeping did not leave me any handtowels.
Caltrain does run behind the hotel, which is wonderful for travel convenience, but if you are staying on the back side of the hotel, you will hear the train horn, bells, and other sounds of the train as it pulls in and out of the Palo Alto station.
The hotel is right across from one of Stanford University's main gates, so if you are interested in visiting the campus, the Sheraton Palo Alto is a prime hotel for access to the school.
August 8, 2013
Rated 3 out of 5 by Carrie1234 Very Average
Stayed at this hotel for business in the area. The area around the hotel is nice and safe but the room and hotel were just very average. There is a wall unit to heat the room so it tends to get very noisy. No safe or refrigerator in the room so plan accordingly.
There is a business area in the lobby of the hotel that allowed me to print my boarding pass which was very convenient.
December 2, 2013
Rated 2 out of 5 by Gagalli Need huge improvement
Room and lobby and access from parking all need BIG improvement
Semi broken bath tub
Very noisy heating system waking you up during the night
Dusty floor in room
Broken doors when coming from parking lot
December 8, 2013
Rated 5 out of 5 by Stanfordfan Great stay and affordable
Room was wonderful. The bed was extremely comfortable.The shower had great water pressure. The best thing about the hotel was the reception that we received upon checking in. The young gentleman at the desk was extremely professional and helpful. Actually every contact with a staff member was extremely pleasant . Laundry was convenient. Lots of places in the hotel to sit outside and enjoy the fresh air. Beautiful greenery and water ponds outside of our room. Great workout room. Just wish the room had a safe and a mirror in front of the desk to put on make up and comb hair. Nice magnifying mirror in the bathroom and also large full length mirror on the closet door. We would definitely stay again.
February 5, 2013
Rated 4 out of 5 by pterosaurus GOOD HOTEL FOR REASONABLE PRICE
I stayed in this hotel a couple of times. The rooms are comfortable, and the location is great, just steps away from downtown. A few things were disappointing, however. They really nickel and dime you with every little thing, which is annoying. 1st, you have to pay extra for the internet, which is free in most of hotels I stayed. 2nd, you have to pay extra for parking, which is complimentary in any decent hotel. Bottled water, which is complimentary in any other hotel I ever stayed, is $3. The room service is fine but the food is atrocious and overpriced. I stayed in this hotel mostly for the location but if you don't mind driving a couple of extra miles you can find the same deal a lot cheaper.
January 5, 2013
Rated 3 out of 5 by KaiserP Well,,, minor issues but they stand out
I am a platinum member. I hosted a holiday party at the Sheraton this past weekend. Was quit excited. The staff who checked me in did not say any greeting to a platinum member like any other SPG hotels. She just handed me the key. Did not even give me the direction how to get to the room. It is not that I want to hear them greeting me as a platinum member but when every other hotels in SPG doing everything possilbe to make your stay enjoyable. This place give you a feeling that they just do not care since they are so busy with people come in and out.
Then I waiting in the lobby for 15 minutes for a bell cart. They only had two in the entire hotel (can you picture that?) When the bell person return to the lobby, He will not let me use the cart unless he is with me. It was a bit irritating. I maybe different because I really do not llike anyone to touch my stuff. Since I can not use the cart and I have car full or party items. It took me 15 to 20 mintues to move them into my room. I was really not happy at this time. As I said. this hotel does not seem to care. However, I have to say Madison at the front desk. She was really trying to help and offered me her apology. She was probably the only one there who truly want to make your experience enjogable. I can tell. Being around the blocks many times. Who cares and who dont, it becomse a nature to you.
I then requested late check out for both of my rooms. one for me and one for my lady friend. We went out for lunch. We did move our staff back in car (again 3 trips since you can not use the bell cart) When we went back to her room at 12 PM (late check out means 4 PM ), it was already occupied by another guest who was very not happy that i tried to open the room. Can not blame her. At the point, we had enough of this place, we did not even stop by the front desk. We just left.
It is a decent place, Everything is sorts automatic. They have everything set up but do not seem to have the desire be expectional. I seems to keep running into problems with them. If they do not care about platinum members, their most royal members, how thye are going to treat others. I wonder.
Well, I try to be fair but this event just left a sour taste in my mouth. The party went well. It was great. the food and serivce is wonferful. We had a blast at the party. However, the hotel may need to do some soul searching how they want their business thrive. I may go there to stay again just to see how they act in the future. if I get the same experience again, I will bring my business (including all future event plannings) to other places who may appreicate their most royal member a bit more.
December 17, 2013
Rated 5 out of 5 by SheriS Wonderful staff
We stayed on a busy weekend -- track meet, Easter, other events -- but service was never lacking in any way. The breakfast buffet included in our room rate was delicious and generous, and the restaurant staff provided excellent service. In fact, every single staff member was friendly and professional. The desk clerk on Saturday 3/30/13 referred us to a fantastic restaurant -- Empire Taproom -- where I had one of the best meals ever. We enjoyed sitting by the pool to relax, dine, etc., and also being able to walk to the downtown area or to the Stanford campus. Would definitely stay again.
April 2, 2013
Rated 3 out of 5 by Foley Aging and noisy
Hotel needs an update. The walls are very thin, allowing noises in the adjoining bathroom and bedroom to be heard all night long. Wall Paper is peeling. Bathrooms are very small and old. Though the beds were very comfortable, they appeared to be setting on a wooden frame which squeaked when you roll over. Though I turned the fan ON to block out the noises, the fan halted periodically even when turned to "ON" rather than "AUTO". Surprisingly, there was construction going on the road right outside my first floor window, with jack hammers going at 1:30am, waking me up. Good thing, is that this Sheraton is within walking distance of great shopping. Gym was very small and crowded, and without much for weights.
December 16, 2012
Rated 4 out of 5 by Amie1 Geat location!
The hotel is well situated if you are visiting the region, especially Stanford campus. It is at a walking distance from several good restaurants. It is just far enough for a nice walk to build up an appetite and then shed some of the calories after a scrumptious ethnic food…
November 26, 2013
Rated 5 out of 5 by trojanfan Great service and awesome location
Hotel is close to all the action in Palo Alto. Friendly staff!
December 2, 2013
Rated 3 out of 5 by BusinessTraveler123 Need extra features
Needs to improve the following:
1. needs 24 room service
2. Satellite TV not good - signal fades
3. Need movies on demand, etc.
4. Rooms and feel are too old
5. Need Frig in each room
Too expensive for what you get.
January 23, 2012
Rated 5 out of 5 by Guam This hotel was convenient and comfortable
Staff were extremely professional and personable. Room was comfortable, clean and convenient.
November 30, 2013
Rated 2 out of 5 by KMK63 Tired old Facility
Having stayed at many Sheratons in the US, this facility did not meet my expectations. Specifically,
1. the mattress was hard 2. the TV service lost signal 3. the HVAC was loud 4. the walls were thin - I could hall doors shut and soft spoken voices in the hall 5. Bathroom side (magnifiy) mirror was poorly affixed to the wall 6. Hall carpeting shows significant wear 7. The room key needed repeated programming so that it would work (according to the desk clerk). This is a very tired facility in the Sheraton chain. On the plus side, the staff is nice.
June 4, 2012
Rated 4 out of 5 by Spike123 My compliments
The staff at this hotel are all extremely friendly and cordial regardless where on the property you encounter them. The pool area and surrounding tables/chairs are very well maintained and a wonderful place to conduct business or relax.
Bathrooms/room is nice and clean with the shower plumbing showing a bit of wear and tear.
I stay here whenever in town
November 3, 2013
Rated 4 out of 5 by Gymnastics45 Very enjoyable stay
The Palo Alto Sheraton was a very nice experience. We look forward to future visits as our family trips north continue.
November 18, 2013
Rated 4 out of 5 by aTravels Good Choice
My family of 3 stayed at this hotel for one night. The front desk staff was very good, the bellmen were quick to help and the spg check-in was fast. We were upgraded to the Preferred Guest room 1034. This is usually a nice upgraded location however, this time it was not. We were sharing a wall with the elvator so we got to listen to that all night as well as the people talking in front of it. Plug ins are scarce and no mirrors other than the small one in the bathroom. Minimal counter space int the bathroom. Shower was excellent. The breakfast buffett was overall good but they are still serving those slimmy powdered scrambled eggs instead of fresh. The omlet station was a good alternative. We would stay here again but will ask for a room no where near the elvator.
March 25, 2013
Rated 4 out of 5 by Dorry Superlative staff
My 88-year old mom and I spent two nights for a wedding and were treated with respect and kindness. Ricardo, the manager, expertly handled a glitch in the handicapped room; we needed a roll-in shower. He moved us from a tub/shower room to one with the roll-in shower and made the move easy. The front desk staff, bellmen, and restaurant staff all gave above and beyond great service. My only concern with the hotel is that the back parking and entrance are dated and depressing. Oh, and please- give free wifi in the rooms!
July 25, 2012
Rated 4 out of 5 by Samantha35 argumentative staff
I initially had a reservation for one night, upon checking in I asked to extend that to two nights. The person helping me said that it was no problem. The next night I get a phone call to my room from the front desk asking why I was still there. I explained what happened the night before and he replied there is no evidence that ever happened. He was not trying too get me out of the room he just wanted to argue. Whatever happened to the customer is always right? Especially when I am right! With or without evidence!
November 21, 2012
Rated 5 out of 5 by Maddox58 Staff went the extra mile
I have been at this hotel many times before - the location is great and quality is dependable. I always ask for a room that faces the garden or pool, and they always come up with a way to accommodate my request. This last visit, the check-in staff initially said that it wasn't possible this time and when I lamented that it would be the first time in the over 15 years I have been staying at this hotel, they went to work and after 5 minutes of intensive computer work, figured out a way to keep the streak alive!
April 5, 2013
Rated 3 out of 5 by BusinessTraveler95 This hotel is next to train tracks
This hotel is next to train tracks that go until midnight and start again at 7AM. It was incredibly loud. I asked to move rooms and the staff was nice enough to move my room facing poolside, but even there I could still hear the train when it blasted its air horn.
Also, as I was checking out, there was a small spider, about the size of a dime on the phone next to the night stand. Having a spider on your night stand will freak you out in the morning :)
The gym is nice, as is the poolside seating.
April 12, 2013
Rated 3 out of 5 by MPMM Hotel Needs Some Updating
Cleanliness, confort, workout facilities, On-site starbucks was good. Drawbacks were 1) cracked sink in toom-very tacky 2) no card to order room service thee second day-had to call the front desk and got my order wrong, then 3) on the room service bill I saw you bill once for the fact that it is room service and a second time for gratuiy. Seriously, just charge one gratuity fee-it can't cost you extra to put the foofd on a tray! 4) Worksout room did not get cable reception on the eliptical machine
August 27, 2012
Rated 4 out of 5 by bostonguest2013 Good and bad
I was surprised that when I arrived after 3PM my requested/blocked room was not ready as the guest had been given a 3PM checkout time. However, the person at desk was very helpful getting the room cleaned and ready as quickly as possible - though I had to wait 40 minutes after a cross country flight. Also the TV reception and sounds was erratic - kept going on and off. what's with that?
October 3, 2013
Rated 3 out of 5 by nickname102 poor example
The hotel desk staff was wonderful. They even corrected a reservation error by the reservation dept. Room seemed dingy when we entered, but was clean. The TV didn't work properly. Channels came on then lost signal. We were upgraded into another room.
thank you, but the tv still had channel problems. Hotel staff was always friendly.
October 15, 2013
Rated 3 out of 5 by stanford1 Almost
In fairness, the hotel was undergoing renovations. A warning was given. My issues, however, were not involving the décor. I felt that for the price the view room was not great. It had no balcony and a giant tree in front of it so there was no view (3012). The outer rooms had many that looked onto busy El Camino or the train station. A check in a room view was not available so I was offered a room facing the train station, but no price change! I waited for my "view" room.
Also the exercise room is crazy. All it is is 5 treadmills facing a wall. I chose to run on Palm drive instead. The room is a closet as well. For such a hotel some free weights, mats for stretching and ab work and a view of some sort (or TV) is in order. That is really sub par.
The pool area is nice. The location is great for University business.
June 24, 2013
Rated 3 out of 5 by Suzanne92014 In OverCrowded Silicon Valley, This Hotel Will Do
It's a Sheraton -- and they do a really good job on the maintenance and cleanliness of a very old property. With occupancy rates sky high in Silicon Valley, you often won't have much choice, so this hotel is acceptable. The staff is good, better than I expected. My only watch out -- the mattresses are like ROCKS -- I doubled up two comforters and slept on the top like the "princess and the pea" at it was ok.
September 19, 2013
Rated 2 out of 5 by Matt72 Bait and switch
My assistant booked a room in this hotel for me. My reservation was for a "club" room with a king bed and a jacuzzi tub, and access to the "club" room for breakfast.
When I checked in, I was told that the only room available had 2 double beds. I am tall, 6'5", and having a double bed that is a sleigh bed is problematic. Further, the wall thermostat to control the temperature did not work. This place is seriously outdated, and provides poor customer service. Stay away.
June 18, 2012
Rated 4 out of 5 by Archie123 A good hotel in Palo Alto
I have stayed a number of times and find it a well run comfortable and practical hotel in Palo Alto with friendly professional staff.
October 30, 2013