Rated 3 out of 5 by dfc13 Not enough Info
there was no directory in the room for the hotel or local facilities only down town toronto every time I needed something I had to ask the desk didnt even know there was a restaurant in the hotel until the next day, I asked for a directory and was told it would be quicker to tell me what I needed to know
October 21, 2012
Rated 4 out of 5 by basketball greeat hotel
We stayed at this hotel for my daughters basketball tournament This hotel is great easy access to 404, nice clean bathroom with separate shower, I had a great sleep.
front desk staff was helpful
Only issue carpet was not cleaned both when we checked in and the day they cleaned the room during our stay
January 25, 2012
Rated 5 out of 5 by Gabe007 Totally satisfied from Myla at the front desk to the great room
Got to the hotel very late and Myla at the front desk was very accommodating in extending our check out time. It was a great room with a very comfortable king size bed. It was a great experience and will highly recommend the Sheraton Parkway. We look forward to staying there again soon.
July 21, 2013
Rated 5 out of 5 by deb7840 Exceptional Club Room
We have stayed at this hotel in the past but it has recently undergone renovations and this club lounge ranks with the best that we have seen (of couse the Sheraton Waikiki is #1 for us but this is definitely 2nd). Service, rooms, etc. would make returning to this hotel an easy choice.
June 19, 2013
Rated 4 out of 5 by plum2012 good response to problem
TV in room i was assigned was not working; i called front desk; engineering was up to room in about 5 minutes; worked on problem for about half hour, couldn't fix it; they called front desk, got new room assigned - conveniently right across the hall; and engineering helped me move.
May 31, 2013
Rated 3 out of 5 by DrNeuman Convenient for business
Clean and Comfy. Very accessible and accommodating. Warm and friendly staff. Strong respect for spg program.
January 26, 2014
Rated 5 out of 5 by gvf136 Best Lounge
Spent over 50 days so far this year at this Sheraton in Richmond Hill. Best Club Lounge I have experienced so far. Wonderful breakfast and an extraordinary good buffet in the afternoon from 6pm to 8pm. All staff is extremely nice and helpful.
In short a wonderful experience.
August 13, 2013
Rated 4 out of 5 by TD7280 Very Good but..
The hotel is clean, modern, freindly and great value over all. The only beef (minor beef) is that the room heating system comes on too loud. If it wound up gradually it would not be a problem. Its the going from silence to a sudden jolt of sound that can sometimes wake you up.
December 26, 2012
Rated 4 out of 5 by Jodi007 This hotel is wonderful
Overall this hotel is wonderful. The staff is so nice and as a platinum member, I was upgraded right away. The staff remembered me from my previous stay. The only thing I didn't like was the office shuttle, it is only available at certain times which isn't very helpful.
July 15, 2013
Rated 4 out of 5 by bdunlap1967 IBM Education Team
The room that I stayed in never got cool. It was room 306. It was at a constant 72 degrees or 22 degrees celsius. They sent someone up to fix it but it never got fixed. Also, on the day of my check out the water in room stop working. No water in shower, toilet or since.
May 2, 2013
Rated 3 out of 5 by JDMitch Good conference venue
Love this location just off the 407. It's easy to get to and can accommodate many, and there's free parking, which is one of the advantages of being in a suburban location. Rooms are fine. Really nice duvets. Appreciated the fridge in the room. Great conference facility and a very obliging young man in the business centre. The only problem we encountered was that when we arrived late in the evening and checked in, the toilet in our room was running. I didn't think I'd be able to sleep due to the noise, so requested another room, only to discover that the hotel was fully sold out. Maintainance did come and fix the toilet, but it takes time to asess the problem, then go and get parts, then mop up. All in all, the fix took about an hour, as it took a couple of trips to figure out the problem, then get the parts to fix it, then a cleaner was sent in to mop up some water that had spilled. Suffice it to say that we got to bed way too late... It would have been appreciated if the room was ready for sleep when we checked in.
November 19, 2012
Rated 3 out of 5 by Lala2012 Bad location
Very noisy. The hotel combined with the convention center created a circus like atmosphere. Parking very hard to find.
The room service will not accept order unless their certain 'minimum' is met.
Charges for internet service were very annoying. It should be free.
November 2, 2012
Rated 3 out of 5 by Boost Needs refurbishment.
I had two suites and was disappointed with both rooms. The couch was threadbare, the TV remote was missing the power button, the shower was tiny( I could barely turn around to wash) and the refrigerator did not have a small freezer for freezer packs for medicine.
May 28, 2013
Rated 2 out of 5 by Potent1983 Tired Hotel
The rooms for this hotel were standard and clean. The conference rooms were nice as well. However, I wasn't impressed with the pool, layout or restaurant. If you just want to sleep it is fine. For using other items throughout the hotel... I wouldn't recommend it.
December 12, 2012
Rated 5 out of 5 by Conn2012 CONN2012
I utilized this hotel many days a year for business and leisure. The staff are very friendly and attentative, especially Amelia and Elma who are very attentive to looking after my room and ensuring that there are no problems unresolved. Much appreciated.
July 3, 2012
Rated 4 out of 5 by KBBC Wonderful Mini Vacation!
We stayed at the Sheraton as a mini vacation/anniversary get away and thoroughly enjoyed our stay! Room was beautiful, bed was comfortable and the food at the on-site restaurant ("Crave") was excellent! Staff was very friendly and helpful. Thanks!
June 11, 2012
Rated 2 out of 5 by orphan Really disappointed
Check in 15 minutes waiting for bell hop
Head board fell off wall - you have the info
On return from wedding front door was blocked by many women smoking.
Stayed at this hotel many times and have always sung its praises what has happened here.
October 16, 2012
Rated 5 out of 5 by Lils Very Impressed
It has been a long time since I last was at this location and I must say that I was very impressed. The room met or exceeded my expectation and the staff were friendly, courteous and made me feel like a somebody.
I'll be back.
October 26, 2013
Rated 5 out of 5 by BkR0723 Polaris 26
Had a wonderful time at the Sheraton. Check in was very easy thanks to Victoria(?) Room was nice & clean, lots of pressure in the shower head. Rest of staff in bar and restaurant were very nice & helpful. Always a pleasure to come back.
July 25, 2012
Rated 4 out of 5 by Rnlong Nice hotel with good amenities
Overall I thought this was a very nice hotel. Lots of construction in the street which made it a little difficult to get to but no construction noise once inside which was great. Bed was comfortable and room had everything I would need.
September 15, 2012
Rated 5 out of 5 by Dolf must visit to appreciate
not too spectacular from outside, but wonderful once inside. warm friendly and very helpful staff. room was just right. too bad the road construction and traffic made nearby travel tedious, but it is Toronto and it is to be expected.
February 21, 2012
Rated 4 out of 5 by dheckler587 Great place to stay
Extremely comfortable beds and rooms. My only complaint is a lack of free wi-fi in the rooms as well as food vending machines in the building. The staff was incredibly helpful with a complicated check in and were very professional.
November 17, 2012
Rated 4 out of 5 by Mayday2013 A good room & hotel but needless annoying charge
We moved the bottled water onto the tray ... about 1 foot. The maid didn't see it and we were charged (after checkout) over $5 for the water we never used. We protested. No results yet.
What a needles hiccup to end a great stay.
June 4, 2013
Rated 1 out of 5 by RMC1 Unexpectedly dumpy
Room smelled moldy. Refrigerator was broken and needed to be replaced. TV remote was broken and needed to be replaced. Carpeting was soaking wet near the window-very disgusting. Elevator was broken. Crossing Sheraton off my list!
August 19, 2012
Rated 4 out of 5 by KrisL1717 Great Food, comfy room
Room was very big, with a comfortable bed, however, for the first 5 hours I was there, more than half my tv channels didn't work, just all static. That problem seemed to fix itself by the evening. Food at Crave for dinner & breakfast was great. I bought a spa package from Caesars on top of my 50 minute Swedish massage and although I enjoyed it there are a few things that would be nice to have changed slightly: -I had a body wrap treatment, and the mud masque was mixed with cold water....NOT very pleasant to have put on!!! Also, the masque was put on with a small wooden spatula, and took quite a bit of time, so I felt quite cold :( -I had to leave the treatment room between treatments, which while understandable because they had to clean up, was kinda of a shock to the senses...quiet, dark, warm room, out in to brightly lit, cooler waiting area. Not sure if this could be changed at all. Overall, the spa was nice, just those few things detracted slightly from the experience. The staff was great, very friendly. The gym at the Sheraton is very small and limited.
December 21, 2012
Rated 5 out of 5 by gaya366 Great location, wonderful staff
We were greeted with a smile and attended to promptly. All our questions and requests were handled with the utmost efficiency and courtesy. Rooms are great and the Starbucks and Tim Hortons make mornings that much more sunny!
June 10, 2013
Rated 5 out of 5 by Danni Gorgeous Hotel!
The Sheraton at Richmond Hill offers everything you need from a great fitness center, to a Starbucks to a pool and great restaurant. The bed was one of the most comfortable beds I've slept it. Will definitely be back!
September 24, 2012
Rated 4 out of 5 by PLock Wifi
Considering that most hotels now offer free wifi. I found it rather surprising that you only offer free wifi in the lobby. I hope that you would consider offering free wifi in the entire hotel.
October 28, 2013
Rated 4 out of 5 by CNFamily Just what you need
Hotel has all you need: gym, pool, bar and pizza back on the menu. Desk staff work to accommodate your needs for any extra's you may require. Walking distance to other restaurants. Well suited value for the cost.
March 23, 2013
Rated 4 out of 5 by drsue13 Comfortable bed and great shower
Check-in was smooth and friendly and my SPG membership acknowledged/honored. Loved the bed and bedding and great hot shower. Food at the banquet Friday night provided great variety and taste. I would stay again.
February 24, 2013