Rated 4 out of 5 by teataster some rooms need improvement
1632 was great room
1808 was a terrible room sound through windows and had been flooded - smelled\
2105 - great room
December 1, 2013
Rated 5 out of 5 by Nevsky Great Club Lounge and Staff
The Club Lounge is wonderful. Great breakfast, tea and cocktails. Staff is very helpful.
December 2, 2013
Rated 5 out of 5 by Fernando58 If only breakfast had more options...
The Sheraton Club is a great idea, but could have some more food options. Including the simple option of allowing a guest to invite ONE person for breakfast.
I am very glad that, for the first time, I'm comfortable with giving a 5-star rating. Congratulations, this is an excellent hotel to where I'll certainly come back soon.
October 26, 2013
Rated 3 out of 5 by ggge No SPG Recognition
I check out on the Tuesday and check in again the following day. I have been to this hotel a couple of times in the past few months and when I checked in I was treated like a total stranger. Can't they see that I have come a couple of times? and especially that I was there for a couple of days the day before? When you turn the TV on they tell you all the wonderful things about SPG but it's not really reality in this hotel!
May 15, 2013
Rated 2 out of 5 by prlima Air conditioning not working properly (room 739)
After arrival at night I realized that air conditioning was not working properly. Since it was late, maintanance was scheduled for the next day. They solved the problem.
Of course my expectation was to find everything ok at my arrival. It was a great disapointment.
Also, it seems that rooms need a reform (specially bathroom, carpet, etc)
October 25, 2013
Rated 2 out of 5 by Carol Did not meet my expectations
The room had a bad smell, no shampoo the day I arrived, only 2 towels even though we were 4, bad signal in some TV channels, only the first day the complimentary water bottle was in my room, only the last day I received the complimentary chocolates, the breakfast should be more varied (different types of juices, not only orange; different types of meats, not only baccon; potatoe cooked in different ways every day, etc.)
January 22, 2013
Rated 3 out of 5 by imartinez Stay in Sheraton Buenos Aires Hotel & Convention Center
I arrived at the hotel by 2:40 pm the check in is supposed to be at 3:00 pm, but the room was not ready until 4:20 pm. The first night the A/C system was not working propperly and it was draining water, so the carpet got some water on it and the water stainedd the carpet, those stains were not cleaned during a 13 days stay. At the front desk people is not so kind and helpful. Regarding the room service, the only night I asked for room service, it took about 40 minutes to receive the meals I ordered. Finally, at least for me, the internet service is one of the most important complements a hotel can offer, but at this hotel the internet connection is very slow and some times it's just impossible to get in to the internet, I had to go downstairs (to the lobby floor), several times to get into the internet, because in the lobby floor the internet connection was better than in my room.
November 26, 2012
Rated 4 out of 5 by looschud not a bad hotel.
good gym, good service, nice pool. my bed was a little old i thought. eating in the hotel was a little...weird. no central restaurant. unless you want to go out to the shopping arcade surrounding the hotel.
my room had no power (bathroom light was working), no internet, no tv the entire first night and i was charged for everything though. they tried their best to fix
either way a decent SPG experience.
March 4, 2012
Rated 1 out of 5 by ShowerlessinBA Definitely below Sheraton Standards - not a 5 star Hotel
Early arrival after overnight trip. Surprise at front desk, staff made a mistake with reservation: no room available for early check-in. Showered and changed at their fitness center: wet floors, no dry place to lay and open a suitcase, very old and poorly maintained facilities. Evening return after full day of work, check-in, receive room upgrade as apology. Following morning, no hot water. Great stay!
March 21, 2013
Rated 5 out of 5 by Luis66 Satisfaction
Service we received was better than my expectations, Me and my family really felt that all the people did his best effort to give us a complete experience of attention, care and commitment. A week unforgetable, thanks.
November 11, 2013
Rated 5 out of 5 by SimontheTenor Home Away From Home
Location of the hotel is fantastic for exploring the city. I was in the corner suit on the 22nd Floor. The layout of the room was excellent, but it is about time to replace the sofa and arm chairs. Notwithstanding, this is one of my favourite hotels in the world. The staff is friendly and attentive and makes up for any short coming in the hardware of the hotel. I highly recommend this hotel.
February 19, 2013
Rated 4 out of 5 by Barb internet connection problems
i have no complaint except for the internet service. on several occasions i have had difficulty connecting to my business through a VPN connection from the hotel. i do not have this problem in other hotels, so i suspect it may be something in your system that conflicts with my computer settings. the fact that i have to pay for internet service makes this a frustrating situation.
March 12, 2013
Rated 3 out of 5 by SJR22 Large Busy Convention Center Hotel
We had a nice 2 day stay at this hotel. Everything was nice, but the lobby and the public areas were very busy. Staff was just okay, they seemed at times overwhelmed by the lobby traffic.
November 8, 2013
Rated 2 out of 5 by Worldtraveler99 Ok, but not great
Staff was nice, but room was in desperate need of remodel. Carpet was so filthy and stained I couldn't walk on it with bare feet. Not up to usual Starwood standards. Got minimal bathroom supplies which did not even include wash clothes. Bare minimum they provided. Wifi was very slow and often not even enough to send email. Restaurants were expensive and food quality was poor.
May 2, 2013
Rated 3 out of 5 by colurita Improvements suggested for room
The desk nreed to have american plug in with 110V..not only in the bathroom please.
The faucet did not work properly, they were hard to handle and water flow was not constant , nor maintained the temperature initially selected. In the middle of the shower I even experienced that the water flow stopped totally all of a sudden.
Breakfeast is poor on juices and fruit selection.
January 30, 2013
Rated 1 out of 5 by UEMICR internet issues
I was in Buenos Aires for business, so internet access is critical. Although expensive, the Sheraton wifi barely functioned. 2 days it did not work outside of the lobby area. The other days, it was very, very slow and each time my phone or computer went to sleep, I had to repeat the login process. This is just not acceptable for a business-oriented hotel.
December 8, 2012
Rated 3 out of 5 by Jen78 Nice hotel, bad WiFi
Very nice hotel, Clean large room. was there on business so important to be able to work and check my email, which was almost impossible due to a WiFi that only work very slowly if it worked at all. When complaining, I got no response, and upon check out, I still had to pay for it since they had no record of me complaining. For shame Sheraton!
April 22, 2013
Rated 3 out of 5 by JR10 Bad room quality
I am a SPG member and likes to use Sheraton in Buenos Aires. Unfortunately my last stay in October was a disaster: bad room quality, air conditioning not working. I tried twice to request fixing or changing room but only promises, no action.
I will think again if should stay or not in Sheraton Buenos Aires in my next travel.
November 3, 2012
Rated 4 out of 5 by advocate good value
ENJOYED OUR STAY - One issue - We stayed in 3 different rooms in 2weeks - we came back to BA two times. Each room had different features some better than others. First room was the best. AC worked the best; had a large hand held mirror; bathtub had no stains. Staff on last weekend were not as nice as all staff as other times.
September 24, 2012
Rated 5 out of 5 by Rudi44 Home away rom home
Since -28- years I am a faithful customer of the Sheraton Retiro in Buenos Aires. Ideal location close to the heart of the city. State of the art in-room facilities, luxurious bathroom and coffee corner in the suite and efficient and friendly service adds to the pleasure of staying there.
September 1, 2013
Rated 4 out of 5 by Etan88 I love this Hotel
I always like to stay at starwood group hotel while im in south america.
it's already become my second home while im away.
good location for business or tourist.friendly staff, and this is the first hotel in south america recognized the spg member.
my superstar hotel in south america.
sheraton BA, yu well deserved the brand.
May 20, 2012
Rated 4 out of 5 by Lady2013 gods little angels
What ever i needed they made sure i got it and quickly. I had so much fun i told them all me likes and my personality and every night i got to go the best dinners ever. They found me a fan so i could sleep better. Room services was great and so wast the drinks at the pool. Thanks so much for helping with my great vacation.
January 14, 2013
Rated 2 out of 5 by erin1234 A little dissapointing
I've stayed at this hotel several times and I am finding that it needs improvements. The wireless internet does not work in the rooms, my shower did not work properly, and you can hear the people in the rooms next to you. The staff is all extremly helpful and friendly but that is the only good part about the hotel.
September 21, 2012
Rated 4 out of 5 by rsaran Superb! Just 1 comment...
As always I had a wonderful stay with you.
The only remark is to recommend to refrain from providing parfum tissue paper in the bath room, sticking to to regular one instead.
The fragrance tissue paper hits my allergy hard and I presume other people may have the same worry.
Thank you again for the wonderful stay.
April 25, 2013
Rated 2 out of 5 by DRV123 Room and expectations
The room looks old, the beds are too soft. The bathroom is very old as well and everything needs to be painted. Carpets look dirty.
Besides that i did not get the SPG floor, I was sent to another one. I know those floors are usually more up do date but this was not.
I was very dissapointed with this Starwood Hotel.
January 9, 2013
Rated 3 out of 5 by tincho Several things have to be improved
First of all, for my stay the Starpoints are still MISSING!! In spite of so many days having elapsed, I do not see any point credited into my SPG account!! Please credit them!
Internet facilities must be improved as well, in a Saturday evening it was impossible to print a single sheet of paper, unbeliavable!
December 1, 2012
Rated 4 out of 5 by tiare1 Lifesaver !
This hotel is a lifesaver for when one arrives jetlagged from a long plane journey or needs to rest up before a long return flight.
The beds are comfortable and the rooms werre peaceful. We really appreciated getting a suite as well. Staff were good and the 22/F Club Lounge was of a very pleasing standard.
January 3, 2013
Rated 4 out of 5 by Milo50 Sheraton Hotel
I thought this Hotel is in a very good location in the city to view all the sights. The Hotel rooms need to be upgrade. The carpet was stained and their were cracks in the bathroom tiles. Although it was clean it needs to be redone. The staff were very helpful no matter what questions were asked.
December 30, 2012
Rated 5 out of 5 by Karen06 Beautiful Hotel
Beautiful hotel. I stayed 2 nights in early December. Great front desk employees, especially Andres. He was extremely courteous and helpful during my stay. Very nice gym facilities. Loved the nice suite upgrade, beautiful bath area. Also very spacious club room with lots of breakfast choices!
December 12, 2012
Rated 3 out of 5 by Dieferes Need more customer sense on needs
I was sent to a room in a floor that was smoking floor while I do not smoke and noone at front desk asked me about it
Network connectivity is an issue since the wifi was poor all the time allowing only connectivity throught cable wich is not as confortable as being connected in bed
May 20, 2013