Rated 5 out of 5 by ghabib excellent location, service, food, Gym, and very comfortable in all aspects
Had a great time for my 24th wedding anniversary. excellent location , service, and confort. will definitely come back for future events and tell my friends about my stay.
May 26, 2014
Rated 4 out of 5 by MSS71 Nice and confortable
It was a nice and comfortable experience. It seems it's a very good choice for business travel purposes. Nice room, breakfast, reception and staff. The only thing to mention and that I think is very common in the hotels is that environment initiatives are not always achieved. For example the replacement of towels or the request of not require maid. They are not huge issues but I think they can me improved. Thanks.
September 20, 2013
Rated 4 out of 5 by coprof The room was great, the food not so good
The Breakfast buffet was perhaps the worst breakfast I've had in a long time. I would have expected far greater food. The room was comfortable and very clean. I enjoyed the complete bathroom facilities. The beds were very comfortable. Checking out at noon wasn't convenient but understandable. My flight out wasn't until 10:45 PM so I could have used some more nap time in the room. I loved the fitness center.
December 25, 2013
Rated 4 out of 5 by Trvlgal Great Stay in Buenos Aires
We stayed at the Sheraton Buenos Aires Convention Center for two nights. Very modern, clean lobby area. As platinum members we were directed to the 22nd floor to a dedicated check in desk instead of being checked in at the lobby reception. Staff were quite friendly and were even able to check us in a bit early (we had an A.M. arrival from the US), which was a huge benefit to us as we were exhausted! We were offered an upgraded room on the 22nd floor overlooking the water. Beautiful view! The room was typical Sheraton and the bed was very comfortable. The floor was very quiet. The only minor complaint would be the shower head was very small and old and could use replacement, but was still "OK"
The location of the hotel was convenient within walking distance to many restaurants, Florida Street and the Puerto Modero area. Breakfast in the club room was tasty and offered fresh fruits, rolls, danish, cereals, eggs, etc. Afternoon snacks included a cheese tray, fruits, and a wonderful dessert selection. A complimentary glass of wine was offered after 7pm.
We had comfortable stay and the staff were quite friendly. I would stay here again.
May 26, 2014
Rated 3 out of 5 by MisterRealityCheck Old friend needs love...
I first stayed at this property in the late 90's, and early 2000. It was fantastic. Perhaps I've refined my tastes or perhaps the hotel has been left to wither in it's old age. It badly needs some TLC. Carpeting was ugly and dirty, bathrooms were clean but broken down, water in the tub was the color of light tea, etc. In short, way below expectations.
April 8, 2014
Rated 4 out of 5 by looschud not a bad hotel.
good gym, good service, nice pool. my bed was a little old i thought. eating in the hotel was a little...weird. no central restaurant. unless you want to go out to the shopping arcade surrounding the hotel.
my room had no power (bathroom light was working), no internet, no tv the entire first night and i was charged for everything though. they tried their best to fix
either way a decent SPG experience.
March 4, 2012
Rated 3 out of 5 by imartinez Stay in Sheraton Buenos Aires Hotel & Convention Center
I arrived at the hotel by 2:40 pm the check in is supposed to be at 3:00 pm, but the room was not ready until 4:20 pm. The first night the A/C system was not working propperly and it was draining water, so the carpet got some water on it and the water stainedd the carpet, those stains were not cleaned during a 13 days stay. At the front desk people is not so kind and helpful. Regarding the room service, the only night I asked for room service, it took about 40 minutes to receive the meals I ordered. Finally, at least for me, the internet service is one of the most important complements a hotel can offer, but at this hotel the internet connection is very slow and some times it's just impossible to get in to the internet, I had to go downstairs (to the lobby floor), several times to get into the internet, because in the lobby floor the internet connection was better than in my room.
November 26, 2012
Rated 5 out of 5 by SimontheTenor Home Away From Home
Location of the hotel is fantastic for exploring the city. I was in the corner suit on the 22nd Floor. The layout of the room was excellent, but it is about time to replace the sofa and arm chairs. Notwithstanding, this is one of my favourite hotels in the world. The staff is friendly and attentive and makes up for any short coming in the hardware of the hotel. I highly recommend this hotel.
February 19, 2013
Rated 4 out of 5 by Barb internet connection problems
i have no complaint except for the internet service. on several occasions i have had difficulty connecting to my business through a VPN connection from the hotel. i do not have this problem in other hotels, so i suspect it may be something in your system that conflicts with my computer settings. the fact that i have to pay for internet service makes this a frustrating situation.
March 12, 2013
Rated 2 out of 5 by Worldtraveler99 Ok, but not great
Staff was nice, but room was in desperate need of remodel. Carpet was so filthy and stained I couldn't walk on it with bare feet. Not up to usual Starwood standards. Got minimal bathroom supplies which did not even include wash clothes. Bare minimum they provided. Wifi was very slow and often not even enough to send email. Restaurants were expensive and food quality was poor.
May 2, 2013
Rated 5 out of 5 by Doctormom Excellent Overall
Excellent staff, went above and beyond to help. The club level complimentary breakfast and afternoon tea were excellent in quality and variety. Quiet and pleasant environment too. Club level room was spacious and well maintained. Bedding and linens were of great quality. A great hotel in a convenient location.
April 5, 2014
Rated 3 out of 5 by colurita Improvements suggested for room
The desk nreed to have american plug in with 110V..not only in the bathroom please.
The faucet did not work properly, they were hard to handle and water flow was not constant , nor maintained the temperature initially selected. In the middle of the shower I even experienced that the water flow stopped totally all of a sudden.
Breakfeast is poor on juices and fruit selection.
January 30, 2013
Rated 4 out of 5 by BigJim123 Good - But
The hotel did an excellent job of express check in of a large group. The common facilities and staff were excellent. Breakfast at Cardinale was very good. The room itself needs a major upgrade, The shower head and bathroom door needed repair. The air conditioning would not work at intermediate settings, the carpet was stained and there were nicks in the furniture.
December 25, 2013
Rated 4 out of 5 by alacruz The hotel has good facilities
In general the Hotel is conditioned with good facilities for any guest.
May 21, 2014
Rated 1 out of 5 by UEMICR internet issues
I was in Buenos Aires for business, so internet access is critical. Although expensive, the Sheraton wifi barely functioned. 2 days it did not work outside of the lobby area. The other days, it was very, very slow and each time my phone or computer went to sleep, I had to repeat the login process. This is just not acceptable for a business-oriented hotel.
December 8, 2012
Rated 5 out of 5 by etriana6 Review
It is an Hotel that meets every need you may have as tourist or businessmen.
May 16, 2014
Rated 2 out of 5 by AJ44 Needs upgrade in room
Nice lobby area and staff very nice and helpful. We were in room 328. Carpets are filthy. Bathroom is disappointing and needs overhaul.
Booked thru Regent cruises so not assigned a SPG room/floor. Regent should not put their guests in these rooms.
There was also water that leaked into the room from above but the staff handled that well .
December 23, 2013
Rated 3 out of 5 by Jen78 Nice hotel, bad WiFi
Very nice hotel, Clean large room. was there on business so important to be able to work and check my email, which was almost impossible due to a WiFi that only work very slowly if it worked at all. When complaining, I got no response, and upon check out, I still had to pay for it since they had no record of me complaining. For shame Sheraton!
April 22, 2013
Rated 4 out of 5 by AnnieI Ann's Review
The Hotel is very good, with good location and high quality food servings. However i have the following concerns;
1, The staff speak Spanish and the English fluency is poor.
2. The hotel doesn't offer late check-out though most of the other SPG's hotel have offered me this earlier.
3. Distance calls made fro my room are over over priced.
November 23, 2013
Rated 2 out of 5 by prlima Air conditioning not working properly (room 739)
After arrival at night I realized that air conditioning was not working properly. Since it was late, maintanance was scheduled for the next day. They solved the problem.
Of course my expectation was to find everything ok at my arrival. It was a great disapointment.
Also, it seems that rooms need a reform (specially bathroom, carpet, etc)
October 25, 2013
Rated 5 out of 5 by Fernando58 If only breakfast had more options...
The Sheraton Club is a great idea, but could have some more food options. Including the simple option of allowing a guest to invite ONE person for breakfast.
I am very glad that, for the first time, I'm comfortable with giving a 5-star rating. Congratulations, this is an excellent hotel to where I'll certainly come back soon.
October 26, 2013
Rated 3 out of 5 by JR10 Bad room quality
I am a SPG member and likes to use Sheraton in Buenos Aires. Unfortunately my last stay in October was a disaster: bad room quality, air conditioning not working. I tried twice to request fixing or changing room but only promises, no action.
I will think again if should stay or not in Sheraton Buenos Aires in my next travel.
November 3, 2012
Rated 4 out of 5 by advocate good value
ENJOYED OUR STAY - One issue - We stayed in 3 different rooms in 2weeks - we came back to BA two times. Each room had different features some better than others. First room was the best. AC worked the best; had a large hand held mirror; bathtub had no stains. Staff on last weekend were not as nice as all staff as other times.
September 24, 2012
Rated 4 out of 5 by Etan88 I love this Hotel
I always like to stay at starwood group hotel while im in south america.
it's already become my second home while im away.
good location for business or tourist.friendly staff, and this is the first hotel in south america recognized the spg member.
my superstar hotel in south america.
sheraton BA, yu well deserved the brand.
May 20, 2012
Rated 4 out of 5 by Lady2013 gods little angels
What ever i needed they made sure i got it and quickly. I had so much fun i told them all me likes and my personality and every night i got to go the best dinners ever. They found me a fan so i could sleep better. Room services was great and so wast the drinks at the pool. Thanks so much for helping with my great vacation.
January 14, 2013
Rated 5 out of 5 by tincho One of the best hotels in Buenos Aires
WIth an excellent location in the Retiro neighborhood, this property has one of the best Executive Lounges so far. I would just add it a couple of desktop computers inside the Executive Lounge in order to make it perfect!
The breakfast in the Executive Lounge is definitively one of the best for an Executive Lounge!
December 29, 2013
Rated 2 out of 5 by erin1234 A little dissapointing
I've stayed at this hotel several times and I am finding that it needs improvements. The wireless internet does not work in the rooms, my shower did not work properly, and you can hear the people in the rooms next to you. The staff is all extremly helpful and friendly but that is the only good part about the hotel.
September 21, 2012
Rated 2 out of 5 by DRV123 Room and expectations
The room looks old, the beds are too soft. The bathroom is very old as well and everything needs to be painted. Carpets look dirty.
Besides that i did not get the SPG floor, I was sent to another one. I know those floors are usually more up do date but this was not.
I was very dissapointed with this Starwood Hotel.
January 9, 2013
Rated 4 out of 5 by rsaran Superb! Just 1 comment...
As always I had a wonderful stay with you.
The only remark is to recommend to refrain from providing parfum tissue paper in the bath room, sticking to to regular one instead.
The fragrance tissue paper hits my allergy hard and I presume other people may have the same worry.
Thank you again for the wonderful stay.
April 25, 2013
Rated 4 out of 5 by MaryKay60 Love the Club room!
This Club Room is by far the big attraction at this hotel. Excellent service and food! The best club amenities of all the Sheraton's we have stayed in throughout the world. The rooms however, could use some updating.
April 8, 2014