Rated 2 out of 5 by BenP37 Dated and not worth SPG category
I would have thought that the extra SPG category compared to the alternative Heathrow Sheraton would indicate that this hotel was something special (especially considering the Sheraton brand). Instead I was very disappointed to find that the hotel rooms were very dated (is you like 80s decor you'll be fine) and had appalling air con which left us roasting all night and required an engineer to tweak and depressurise?
The staff were friendly and helpful but I would certainly not book again.
January 21, 2013
Rated 1 out of 5 by Gerhard57 Worst check-in procedure, ever
Computer was broken at check-in; 45 Minutes waiting in line; only 2 employees trying to check in ca. 50 customers. Extending my stay for another night would have meant an 80% increase in room rate: Complete ripp-off! Check-out did not work, because my reservation was cancelled after check-in - bill could not be processed (will be mailed to my company address). Employees (probably trainees) could not handle the situation. No supervisor on the scene ( neither at check-in, nor at check-out).
October 27, 2012
Rated 2 out of 5 by GSK5 This hotel needs lot of improvement in service
Our short stay was really unpleasant . House keeping did not stock enough supplies of coffee, tea, and toiletteries. Even there were not enough towels. There was no hot water in the morning. The worse part was the staff response or lack of response. The telephone calls to inquire were not being answered. Finally when picked the telephone after it rang for long time on the third try the response of the female voice was indifferent lacking courtesies or offering any possible solution..
December 14, 2012
Rated 3 out of 5 by dfreem5 Very Expensive
I used points for a free one night stay on 5/26. when asked about the complimentary breakfast for club members (as I saw noted on the website when booking) turns out I didnt spend enough points for the free night. So there was a cost for that, short term parking for a friend visiting (anything after an hour costs $), wifi was not included (isnt that standard practice by now?), and the restaurant was extremely hot and smelled like bad fish. Not the best Sheraton stay by any means.
May 28, 2013
Rated 4 out of 5 by GRCC Good option for Heathrow
Several stays in this property,almost the same ,average good ,impression
There is no really a priority line during check in /out ,so it is not uncommon to spent easily more than 15 minutes to pass through.
I think this is the most important weak point of this property.
By the rest,the usual Sheraton rooms ( most of them quite tired..) ,average Club Lounge etc.
A convenient hotel near the most busy airport in Europe.
Definitely, much much better than the other Sheraton around.
June 11, 2013
Rated 5 out of 5 by Steve58CA Great Heathrow overnight stay
We were checked in quickly and received an upgrade to the Club level. We had a room on the opposite side of the hotel away from the airport and it was peaceful. The club lounge has a great breakfast buffet. Unfortunately, we arrived too late to sample the evening service. Note: the poolside bar closes at 10pm but there is another bar that is open past midnight and takes food orders until around 11:45pm. The gym is very well equipped with modern machines. Very nice stay.
July 3, 2013
Rated 4 out of 5 by Tj17 Comfy and great location!
Beautiful room and so comfortable! The location to the airport was perfect and the ease of the Hoppa bus was a nice bonus. We enjoyed a wonderful dinner in the Skyline restaurant. Having Starbucks in the lobby was great, too, for a quick grab before catching a flight. The only reason I didn't give 5 stars all the way around was because of the Wifi access. We were told the business area offered free wifi but when we tried, we were met with several blocks, not allowing access. We watched other people come and go with the same frustrations. When I inquired at the desk, the girl was rather rude but did come and show me what to do. Turned out I needed an access code, which was not shared on check-in, even though I specifically inquired about the access. Other than that, it was a great stay and I would highly recommend this hotel to anyone!
August 15, 2013
Rated 4 out of 5 by magellan99 Wonderful Heathrow Airport
Great Heathrow Airport, close by.
Also there is a nice and free shuttle from the Hotel to the Underground tube.
No issue taking the shuttle from the Airport to the Hotel... It was running per the Schedule from T-5
Approx 45 -50 min away from Central London via the Underground.
Enjoyed the room's desk with an international power strip to handle all type of power plugs..
Prompt check in service for SPG members
Will stay here again...
Club floor and lounge was nice as well
January 1, 2013
Rated 2 out of 5 by Lorraine007 Not up to expectations
This Hotel was sadly not upto the usual Sheraton Standards. Sloppy check-in service where the wrong room number was given, although the room was booked for 2 people only one lot of towels and toiletries were given, cold coffee served with room service breakfast and when this was raised at check out all we received were blank stares from the receptionist. Not a taxi in site even though it was 9am in the morning and we were told we would have to wait at least 10mins, then we were offered the hotel taxi van for which they charged £15 for a five minute journey. Perhaps the proximity to the airport has led this hotel to be more complacent about their customers. We later found out that the hotel does not use the registered black cabs but private minicab companies which may explain why there were problems getting transport. There are a number of other hotels in the same area so next time I will be trying one of those in the hope of a better experience.
November 11, 2011
Rated 2 out of 5 by TiredTraveler148 Sheraton Skyline at Heathrow Airport
The location of this hotel is ideal for Heathrow airport however the prime function of a hotel was sorely missing - the ability to get some sleep ahead of a long travel day. The room was supposed to be a family room but it was simply a room with two beds and no other real space to speak of; the beds were both extremely noisy and creaked loudly with the slightest of movement (thus we got a very poor nights sleep) and the internet charges of 15 pounds are outragious.
August 17, 2012
Rated 5 out of 5 by wilkins excellent hotel for families & fantastic customer service
We stayed here for a night so the kids (aged 4, 2 & newborn) could enjoy the pool. They loved it and also the excellent playroom full of toys! The family room fit all of us comfortably. The customer service was excellent. The hotel manager made us feel very welcome as did the rest of the hotel staff. We never felt uncomfortable or stressed out, which with 3 small children is an achievement. We would recommend it & will be staying again when we next have a chance.
July 23, 2012
Rated 3 out of 5 by Chris2844 Poorly-trained reception staff
Good location for Heathrow. Poor value for money. Check-out experience ruined my stay. After being presented with a bill which included £15 for internet and about £4 for mini-bar, neither of which I had used, I requested the bill be corrected. The check-out individual was very surely and clearly did not believe me. After consulting a colleague, he reluctantly agreed to remove the incorrect charges. There was no hint of apology for the mistake from either gentleman. Feeling offended by his attitude, I challenged him, asking why he didn't believe me, and why I had no apology for the mistake. His only answer was "No problem sir". Even then I did not receive an apology or explanation. I left in disgust - it spoiled my first experience with Sheraton, probably enough to prevent me returning. Whatever happened to customer service ?
May 26, 2012
Rated 1 out of 5 by Mark0206 Unhelpful staff
This hotel was booked by my company travel office and the confirmation received stated a check in time of 1400 and a check out time of 1200 the next day. Upon arrival, I was informed rather impolitely that the room booked was a day room and the cost would double for the night !! As I has a 0725 flight the next day and I did not check in until 2200, I had little choice but to accept this and there was nothing the staff could do about it to assist at all.
October 1, 2012
Rated 3 out of 5 by Lance78 Good Airport Hotel
The Sheraton Skyline at Heathrow was a good property when flying in and out of the airport. The hotel facilities and the Club Lounge were more then adequate and it was easy to get to the airport. We were given a very nice suite upgrade to a very large room. The only negative that I had was that you need to pay for a bus charter to get from the hotel to the airport, there is no bus service provided by the hotel, but this was still easy.
June 6, 2013
Rated 2 out of 5 by Jacko123 Hot water issue
When I arrived I had no hot water. Note that I am there in December. I arrived in the early am hours because of a red eye flight. There was no letter under my door, nor the person that checked me in had advised me that there is an issue with a hot water. One thing, if the water is cold room temperature, but this was ice cold. An hour before my departure I was advised by the front desk that the engineers are working on it. Bad experience.
December 25, 2012
Rated 3 out of 5 by Traveler24 Terrible WIFI
Nothing in my room. Arrived late, 2 staff members finally tried to help in the room; problem in the room,wouldn't give me another. Unable to deal with several important business situations which required downloading documents which I could not do on a public computer. Gave up at midnight. Furous. Always stay at Starwood hotels whenever I can. Will definitely avoid this one AND had just come from Morocco where had NO problems. Go figure.
November 23, 2012
Rated 2 out of 5 by leflerpet No water in the morning!!
This hotel may be fine generally, but we were only there one night and needed to catch a flight in the morning. Woke at 6:45 to take showers to no water. At 7:05 there was water, but not enough time for both of us to take showers and be down to catch the Hoppa, which then didn't show up until 8:10. We were lucky that there was no waiting at security. Also, we opted for the free internet and it was still charged to our account!!!
June 6, 2013
Rated 4 out of 5 by Bob6 Grumpy night staff......
I am a loyal SPG member and have been using the Skyline for 25 years, this is the first time I have been dealt with grumpy staff at check out: she was miserable, grumpy, ungracious, unforthcoming and uncommunative - other than misspronouncing my name (only 4 letters). Her English was poor, her attitude was a discgrace and l left the hotel feeling I had been maltreated.
September 5, 2013
Rated 4 out of 5 by CJT76 Decent place for a quick overnight before leaving London
Location was fairly easy to find, just remember there are two Sheraton hotels at Heathrow. Parking was tight and mostly on the back side of the hotel, expect a long walk back to the front in the rainy London weather. there is no access to the hotel from the mostly rear parking lot. The room service food quality is below the general SPG experience. Also we had to call back each time we ordered for missing items specifically requested.
December 29, 2012
Rated 5 out of 5 by PJP58 Great Facilities
Visited the Sheraton Skyline with my daughter with the sole purpose of picking up my granddaughter at Heathrow. Room was excellent, food good and a sound nights sleep. Staff were extremely helpful and cheerful. Had a swim before leaving for the airport and reached the carpark in 10 minutes. Would certainly recommend the hotel for stays before travelling and indeed for a weekend away. Thank you to all at the Sheraton Skyline Heathrow
August 30, 2012
Rated 2 out of 5 by Tom2152 Poor staff performance
arrived at this hotel at around 8pm on a rainy day. The staff made every effort not to serve customers: There is only one restaurant on site and the staff made you feel like they were bothered by guests. To make matters worse we wanted to order dessert from room service. 45 mins after ordering I called back and they responded that they had forgotten to take the room number down with the order so they never put it in the system...
May 2, 2012
Rated 5 out of 5 by TristanNZ Excellent staff and stay!
The interior of the hotel along with food quality was exceptional. The room service staff in particular Danny were amazing, she went out of her way to eagerly find us our dessert from the already closed restaurant and always provided a very professional and friendly service. The restaurant staff recovered the only very small problem we had very quickly and efficiently so our stay was excellent and we will definitely stay again.
February 22, 2013
Rated 3 out of 5 by Janner One night stand
Generally OK, but some areas disappointing. Had to ask for more coffee and milk for the room, only 2 of each provided. £15 to park for 1 night extortionate, but a captive market so advantage taken. Comfortable bed and great shower, but no comfortable chairs to sit in. Too expensive to eat in so walked to local pub - v.g. Tried to charge us for mini bar although not used and not checked - sharp practice. ? if we would return.
February 4, 2013
Rated 4 out of 5 by dayton13 Great place to stay
In London size matters, everything is smaller but here at Sheraton the room was just like a US hotel great size for London. The only reason it did not get a higher rating is the pillows were old and stained, one had an odor so we swapped it out. We would stay here again . Staff was very attentive good restaurants although pricey. Had a Starbucks in lobby. Find prices online and pay ahead we saved hundreds by doing that.
May 16, 2013
Rated 5 out of 5 by Catseye Satisfied
Overall we were very satisfied with our stay at this hotel. Nonetheless i have to criticize two things: no free wi-fi available and in the Pool area it was quite chilly.
October 13, 2013
Rated 2 out of 5 Last Night in London
After a lovely vacation in the UK, we wanted to spent our last night close to the airport. Having stayed at other Sheratons around the world, we expected this one to be great. But the shower stall was unacceptably small, the bed uncomfortable, and the doormen unhelpful. We won't be back.
September 24, 2013
Rated 5 out of 5 by Ajamk great but....
everything was great ...only in for one night and beautiful room w/pool view!!
Only issue is my bank records show I have been double billed???? I booked the room thru a website & was charged from the website as well as the Sheraton also billed my credit card>????? I am a college student and have a limited income...so I would like to understand what is going on???
Other than this issue ...loved it and would recomend!!
August 6, 2012
Rated 2 out of 5 by TRAVELINGMANN SKYLINE NOT FOR PLAtINUM guests
In the past 2 weeks I've stayed here 2 and as a Platinum guest, and the hotel NOT full, have not been upgraded; yet I've bought a Club room. So, not even up to a junior suite. So, what is the point? I could buy the cheapest room and then still have Vllub privelages....so, don't BUY a club room..they absultely give you no elite benefits....other than the extra points...And, I am a frequent guest of this hotel....WOW
December 19, 2012
Rated 5 out of 5 by Alicat Very comfortable hotel
We found the Sheraton Skyline a very comfortable and welcoming hotel. Room service was excellent at all times. Complimentary waters and tea, coffee and milk topped up daily. Every thing was lovely and clean each day that we returned from our day in London. The welcoming desserts on our arrival were beautiful and we felt very spoilt. We also really appreciated the free wifi option that we as SPG were offered
August 15, 2012
Rated 4 out of 5 Overnight Stay
We just stayed overnight. The reception staff were friendly and helpful. The bed & pillows were comfy & cozy. The room service menu has a nice variety of delicious food. The only things I think need direct attention are the stench in the room that we noticed as soon as we unlocked the door and walked in the room and the fact that the a/c temp control doesn't respond to lowering the temp.
June 29, 2013