Sheraton Atlantic City Convention Center Hotel

  • Two Convention Boulevard
  • Atlantic City,
  • New Jersey
  • 08401
  • USA
  • Landkarte

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Rated 3.5 out of 5 by 534 reviewers.
Rated 3 out of 5 by Great location, uncomfortable beds We stayed for two nights. Positives: access to the pool, location of hotel to shopping, pleasant front desk staff. Negatives: extremely uncomfortable beds (the sheets and comforter were extremely crispy, almost like the paper cover on the doctor's table, and the mattress was murderous to my back). Also, we reserved a deluxe room which should have had a microwave and fridge. When we checked in, we were told they would have to bring those items to us, as they were out of the rooms. Fine. After my second phone call, they brought the fridge, but not the microwave. I called about that, but it was never brought and we gave up hope for it. I have had excellent experience with Sherton in the past, but am hesitant to try again for fear of the uncomfortable beds. July 6, 2012
Rated 4 out of 5 by front desk help We arrived early and pre-registered. from there we went to the pool until our rooms(2) were ready. When we went back to the front desk, they asked to see everything all over again. I said we already pre-registered and pointed to a man behind the desk who we spoke with not 1/2 hr before. He said he didnt't recognize us so I had to go back to the pool area to get my paperwork AGAIN. for being spg members I thought that was unnecessary. Also on check out day, we had arranged for a late check out and so we went out for breakfast. Upon returning to our rooms, the keys would't work. The front desk never saw we had late check out and so at 11am, the keys were usless. Very annoying. We were very disappointed with the service. This was our 2nd time at your hotel. July 4, 2012
Rated 5 out of 5 by Clean ample space and caring workers I had booked a night in ballys for my daughters competition, when i went to check in they gave me a room with queen bed. I was with my husband and two children. What was i going to do with that. I called sheraton and celeste was so helpful , kind and considerate. Even though they had their own competion going on, she came through for my family and me in a very big way. Thanks again for all your help. I look forward to staying there again in the future! July 18, 2014
Rated 2 out of 5 by over booking outrage the hotel is clean and neat but I'm very upset with the staff and how I was treated.. i booked booked a room 2 months in advance with 2 double beds and was told at the day off check in that they over booked the rooms and I was only offered a room with a king size bed and a cot..we were not there to camp I was staying there with a group of cheerleaders not related to me and was not going to have them stay in my bed..after having to make a scene and telling them I was calling corporate I was finally given a room with 2 double beds February 4, 2013
Rated 4 out of 5 by AC Birthday Weekend Spent two nites for my fiancee's 60 birthday. Enjoyed walking to boardwalk each day, but hotel was packed with teenage dance team competitors and we couldn't get far enough away. Would have preferred a higher floor to avoid the youngins' and their mamas. But overall, room was clean enough. View was not great. could have used ocean view. July 22, 2014
Rated 3 out of 5 by Disappointed This hotel is beginning to show its age, but what was disappointing was the lack of cleanliness in public areas. Someone should go around sweeping or cleaning up the public areas for scraps of trash. The bed in 808 need a new mattress, the spring creaked every time I turned. For a weekend stay, I was also disappointed that breakfast brunch closed at 11am. We left the premise and ate locally. July 20, 2014
Rated 5 out of 5 by This hotel met our expectations This was my second time at this hotel and the first time for my friends. We had an amazing experience at the hotel. Our luggage was brought up to our room by Mr. Mitchell and he was excellent. He answered all our questions about the hotel and made sure we were comfortable before he left. We stayed in the club room so we enjoyed the appetizers/drinks the lounge had to offer which of course was a treat because we didnt expect that. Pool had very comfortable water temperature. All in all, would defintely go back again. March 7, 2012
Rated 2 out of 5 by Call I will tell you The bathroom was not clean. The bed was uncomfortable and left my back and my husband back sore and tried .I went to the front desk to ask for someone to remove a previous guest belonging and no one came I had to take pictures and go to front desk again then housekeeping came to my room .They took the dirty towels and left my room.I checked behind them and still left some ones underwear int the shower .I had to call down the hallway to have them come back . I like the hotel but it was not a good experience. you August 22, 2012
Rated 3 out of 5 by Broken Bed I came to the hotel at 4:00am, after a long drive from NYC, and expected to have a normal sleep. However, my expectations were shattered because my husband's bed was broken, he barely slept, he woke up the next morning all grouchy, barely sleeping, and he still has back pains, until today. July 21, 2014
Rated 5 out of 5 by Reallly enjoyed our stay Pleasant staff. Nice room and bath. Could have used a better mattress but was comfortable enough. Will stay again. July 24, 2014
Rated 1 out of 5 by Not SPG's Finest Property This property is a very poor ambassador for the SPG brand. Filthy, from mold on shower curtains to bloody bed sheets. I would classify this property as just gross. I have stayed in nicer roadside motels. If you stay here I suggest bringing a clean sleeping bag to put on top of the bed and an ample supply of your own cleaning solutions. Yuck! July 20, 2014
Rated 5 out of 5 by choose here over a casino hotel excellent customer service at front desk. all requests were dealt with within minutes. warm greeting on arrival and snacks for our dog. excellent gym open 24 hours. nice pool for adults to relax and kids to have fun, shame that the outside whirpool was closed. comfy beds, 2 out of our 3 rooms had good views. good restaurant on site and open till late. choose here over a casino hotel, its an easy walk to the boardwalk and our morning walks along the beach were great providing you looked out to sea !!!!! April 16, 2012
Rated 5 out of 5 by great everything you need for a pleasant holiday July 24, 2014
Rated 1 out of 5 by Dirty Room was dirty. It was obviously not cleaned. Bathroom smelled like mildew towels and there was other peoples hair on the bathroom floor. There was other persons hair when we pulled the comforter down. Gross. Then under the bed there was beer cans which my child could have touched. I didnt even want to sleep there but my husband and I were too tired to drive home to PA. I will never stay here again. Best part about the hotel is the valet service which are highly competent and very good at there job. August 15, 2012
Rated 5 out of 5 by location friendly staff and speed of sign in. May 23, 2014
Rated 2 out of 5 by This hotel disappointed me Although I usually have a great experience when I stay at a Sheraton, with this stay I was disappointed. I wasn't put on an SPG floor at check in, I imagine that if I had been I wouldn't have experienced a room with no iPod radio (although I prepaid for a room that had one) and a tub that was completely backed up so that taking a shower became disgusting. While I preferred not to call around at midnight to have someone possibly switch my room due to these issues (I had two children with me) July 4, 2012
Rated 3 out of 5 by Sheraton Atlantic City Outdated Bedding is old and needs replacement. TVs have very bad reception. Outlets are loose and do not securely hold plugs. Air Conditioning thermostat does not work. While the front desk personnel are nice, the personnel that takes calls in advance of the stay are rude. One of the poorest Sheraton's from a customer service perspective.Most expensive parking in Atlantic City. I only stay there because I am Platinum for Life. I never recommend this property. Outdated Miss America decor. The bar is rarely open; they want you to go to the Tun Tavern next door which is very over priced. June 29, 2014
Rated 1 out of 5 by one loud hotel the shower in my room shook so loud I thought it was going to explode. other guests in the hotel said the same thing. the walls were so thin you could hear everything around you. we also could hear people's conversations above us through the vent in the top corner of the room. we also heard the toilet flush above and around us all day and night. so to say I had a relaxing, quiet stay is an understatement! I will be recovering from my stay for a week. they need to improve all of this! January 7, 2013
Rated 2 out of 5 by Falling apart Phone didn't work, shower drain clogged up. Very poor lighting, no vent in bathroom. At 3 AM got woken up by PA system announcing that "the emergency situation" was under control. We never got the first announcement informing us of any emergency. The decor takes me back to the 1970s but in a bad way. Location however is very convenient. Express check out used to be available. No longer an option. it seems instead of improvements being made, client friendly services are being reduced. January 7, 2013
Rated 3 out of 5 by The Rooms need some TLC This is the second time I have stayed at the hotel for the USTD Nationals, and the bed skirts were very dirty and stained. The pillows under the pillow cases are badly stained and dirty. I would not stay at the hotel if it was not for the convince of attending the competition. On a better note I do think the staff is helpful and tries to accommodate your needs. July 18, 2014
Rated 1 out of 5 by Platinum gets you NO WHERE From the moment I checked in to the moment I left - I didn't feel as if my appreciation for being a platinum member was met. I had asked for a roll out bed 3 times before it was delivered. Since this was a leisure trip, I shouldn't have to do my due diligence with the staff to make sure my requests are being fulfilled. Even when I spoke to management, it was just going around in circles. Let's just say if there is ever a need to go to Atlantic City again I WILL NOT BE STAYING HERE! June 18, 2013
Rated 2 out of 5 by Stay elsewhere When checking in/out there were not enough luggage carts for the hotel guests. Because the pillows were extremely lumpy and very old I requested a feather pillow from the front desk. No pillow was brought to the room. I called again when returning for the evening and requested a feather pillow. The staff brought up a musty stinky pillow that was still not anything more than a lumpy mess. When returning to the floor there about 7 smelly trash bags and dirty laundry in big bags up the entire hallway. I had to call the desk to have it removed. The front desk told us the Jitney cam every 15 minutes which was bad information. We stood outside of the train station for 40 minutes waiting for a Jitney which never came. We took a cab and were late to our event. The gym area was soaking wet because people were working out in their bathing suits without drying off. Smelly, musty and dangerous to work out here. Who designs a gym where the people walk from the pool through the workout area onto hardwood floors? No free internet service or refrigerators available. The sheets were not big enough to cover the bed and kept coming off of the bed if you rolled over or moved. Very few channel choices on the TV and the TV guide was not very user friendly. Air conditioner could not be adjusted and was set/stuck on 62 degrees Farenheit, which is very cold. July 23, 2014
Rated 5 out of 5 by Perfect location, great views, immaculate rooms and great hotel team The location couldn't be better, perfectly situated close by the train and bus stations and easy to reach by car. The rooms are spacious and very clean. The hotel is central, but the rooms are quieter than most as it's set back from the boardwalk - meaning you get a great nights rest after all the fun on the sea front. I would highly recommend this hotel both for business travelers and families. The beer in the Tuk restaurant is fantastic also, lots of choice and great value. April 3, 2013
Rated 1 out of 5 by Less than what I have come to expect I have stayed here other times, not sure what happened? Initially when I checked in the front person mentioned that there were no rooms in the club floors because they were still cleaning them. On Thursday August 22nd around 8:15 Am I handed the front 2 shirts to get laundered. Never got my shirts. I checked out yesterday morning and I was told someone would contact me. I guess its not happening. I hope I will get re-iumbursed for the shirts if they don't find them? August 24, 2013
Rated 1 out of 5 by Not a pleasant experience The bad experience started when we first arrived. We had to wait in our vehicle for over 20 minutes before we could enter the hotel. We were told our vehicle was over sized and could not be parked in the garage. We were waived the valet fee by Patricia at the front desk. Went to take a shower the next morning and there was no hot water and the water pressure was so low. Bathroom was not clean, hair around the toilet and basin. Trash cans were not empty and had gum stuck to the bottom of them. I expected so much more from the Sheraton in AC. Ask to speak to a manager during checkout, waited 10 mins. and was told the manager was on the phone. Karen at the front desk gave us $30 credit towards the room. Haven't seen the credits on my credit card as of yet , so I will give it a couple more days. You don't have to worry about a return visit. January 21, 2014
Rated 1 out of 5 by Unfortunate Experience While our first impression of the hotel was a positive one, it unfortunately, turned negative. We have stayed at many hotels in AC and have stayed at Sheratons at several locations but I have never stayed at a hotel where customer service was NOT number one! To the most unfortunate experience, when we were trying to depart from the hotel on our check out day, we waited for over 20 minutes for an available elevator but had to walk down 7 flights of stairs with our luggage and children since an available elevator did not arrive. We informed the front desk who did not care about our experience and asked to speak to the front desk manager. He also only could state, "well, all the elevators are working". He did not care as well that we had to walk down the flights of stairs with all our luggage and our young children holding their luggage as well. Would never recommend this hotel to anyone especially with children. July 15, 2014
Rated 1 out of 5 by unhappy hotel guest We stayed at the Sheraton in Puerto Rico last summer and had a great experience. Last Friday, we checked into this hotel in Atlantic City and find the facility not well kept, noisy,pets ect. The most important issue we have was with the front desk staff, they were not helpful, not knowing why charges are being made to our credit card in multiple amounts for the same one night stay, as well as the insulting attitude of the front desk supervisor. August 20, 2013
Rated 1 out of 5 by Would Consider Not Staying Again This was the worst experience ever at a Sheraton. Ripped sheets, room smelled like smoke and hairs in the bed that were not mine. Then when I checked out and told the customer service person about the hair, who I think was a manager he said "ew", how nice. They gave me someone elses bill at checkout when I called to get my corret bill they sent me last years, then it took them four days to call me back to get me the correct bill. What a joke. October 27, 2012
Rated 5 out of 5 by Sheraton Atlantic City Great place to stay. Rooms always clean and I have never come back to a room that was not made up here. Food at the Tun Tavern was excellent. Overall, highly recommend this hotel. July 19, 2014
Rated 5 out of 5 by Great place to stay! We had a great stay. both accommodations and staff exceeded our expectation. We will definitely make a return trip!! May 2, 2014
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