シェラトン・アトランティックシティーコンベンションセンターホテル

  • アメリカ合衆国
  • 08401
  • ニュージャージー,
  • アトランティックシティー
  • Two Convention Boulevard
  • マップ

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Rated 3.5 out of 5 by 464 reviewers.
Rated 1 out of 5 by Less than what I have come to expect I have stayed here other times, not sure what happened? Initially when I checked in the front person mentioned that there were no rooms in the club floors because they were still cleaning them. On Thursday August 22nd around 8:15 Am I handed the front 2 shirts to get laundered. Never got my shirts. I checked out yesterday morning and I was told someone would contact me. I guess its not happening. I hope I will get re-iumbursed for the shirts if they don't find them? August 24, 2013
Rated 5 out of 5 by Weekend trip This hotel has it all. First off the people, from management like Nadir Ahmed, Bob, Maria to the valet people like Christian & Jeremy. Everyone treats you like family. The location is great, away from noisy boardwalk, yet close to shopping & casinos. Club access is great for breakfast &n snacks. I highly recomend this as the hotel to stay in Atlantic City! January 26, 2014
Rated 1 out of 5 by unhappy hotel guest We stayed at the Sheraton in Puerto Rico last summer and had a great experience. Last Friday, we checked into this hotel in Atlantic City and find the facility not well kept, noisy,pets ect. The most important issue we have was with the front desk staff, they were not helpful, not knowing why charges are being made to our credit card in multiple amounts for the same one night stay, as well as the insulting attitude of the front desk supervisor. August 20, 2013
Rated 5 out of 5 by Hotel has fantastic features We really enjoyed our family getaway. The hotel's proximity to all things great and do-able for family fun. It would have been perfect if we did not have to pay for wi-fi. February 21, 2014
Rated 1 out of 5 by Would Consider Not Staying Again This was the worst experience ever at a Sheraton. Ripped sheets, room smelled like smoke and hairs in the bed that were not mine. Then when I checked out and told the customer service person about the hair, who I think was a manager he said "ew", how nice. They gave me someone elses bill at checkout when I called to get my corret bill they sent me last years, then it took them four days to call me back to get me the correct bill. What a joke. October 27, 2012
Rated 2 out of 5 by Disappointed ! I live in Maryland.I came to Atlantic city to enjoy some much needed vacation time(4 Days).During my first day I received a call from my daughter (that's in the Air Force) That She came home to surprise me. I want to check out but the front desk manger said I would still have to pay for the four days I booked. Very bad customer service. The next time I visit Atlantic City this Sheraton would be the last place I spend my money. November 13, 2013
Rated 3 out of 5 by I love this hotel! I have stayed at this hotel many many times. We checked in on a Monday and we were there before check in time. I had to wait for the vallet people to come out to empty my car and take it to the lot for over 5 minutes. I than went inside to check in and there was no one at the desk. I waited almost 10 minutes for someone to come out to check me in. I have never had this happen at this hotel before and I don't know if it was because it was a weekday instead of a weekend. I will definitly stay here again but these things you need improvements on. April 23, 2014
Rated 5 out of 5 by Consistent. Did the job. Excellent access to the convention center. Always clean, highly recommend. February 17, 2014
Rated 2 out of 5 by Below the standard level This hotel is average and below the Sheraton standard. Room was not clean, stains on the carpets and bedding was not "super comfort" as they say. The mattress definitely needs to be replaced. The parking is far from the hotel and you have to walk outside. The hotel did not respect their advertisement for an upgrade to club level although I am an spg member. I guess we wil not come back to this hotel. July 23, 2012
Rated 5 out of 5 by Excellent The beds were the most comfortable than any other hotel I've slept in. Left my pocketbook at the hotel and staff Fedex the pocketbook to me - they were most professional and very helpful May 9, 2014
Rated 2 out of 5 by Crowded The hotel needs to be updated/renovated. The bathroom is very small, not enough light and no ventilation. Also check to see if any events are going on at the convention center during your stay as the hotel becomes very crowded and noisy. I think the hotel should keep guests that are there for an event on all the same floors to cut down on the noise. May 5, 2014
Rated 5 out of 5 by WOW! This property exceeded my expectations on a number of levels. They insured that my stay would get off to a good start with an email explaining the availability of temporary parking while checking in. The folks at the Front Desk were friendly and efficient, and the VIP Suite upgrade was a most welcome surprise. The hotel's association with the Miss America Pageant, is an obvious attempt to recreate the glamour that was once associated with this event. It works. It is a welcome touch to those of us that remember the Atlantic City of another era. While not on the Boardwalk, the hotel is right at the end of the Expressway, convenient to great high-end outlet shopping and only three blocks from the boardwalk and the beach. The morning of my departure, they e-mailed my receipt and there was no need to even stop at the desk. This is a beautiful property that is obviously well run. I cannot complement them enough. July 8, 2013
Rated 5 out of 5 by Great Staff When in AC this is a great hotel to stay, quiet and clean! February 11, 2014
Rated 1 out of 5 by Not Happy Was not pleased with our stay this year. Paid way too much for our room and didn't get anything for it (such as breakfast). Way too noisy - heard other guests talking in their rooms - and there was constant slamming of doors at all hours of the night. We didn't bother to call Security because you can't stop people from talking in their own rooms. VERY, VERY DISAPPOINTED :-(. February 5, 2013
Rated 3 out of 5 by Hotel service depends on "busy"-ness Ordered breakfast room service that failed to show up in the AM. Ordered dinner room service that was delivered with incorrect order. I stay here every week and it is still unclear to me whether I am receiving points for "Go Green" unless I check with the front desk before leaving. Sometimes service is excellent but when the foot traffic is high you see a marked decline. August 20, 2012
Rated 2 out of 5 by Not happy! We have stayed at this hotel for years. Unfortunately this stay was very unpleasant! Room was small. Remote control did not work, Phone did not work. Shower did not draiin (it was disgusting!) and our room keys did not work on two different occasions - once after we worked on our feet for 10 hours straight and they other after we had dinner and just wanted to go to bed. February 18, 2013
Rated 5 out of 5 by Love the upgrades My wife and I come frequently here for a nice weekend getaway. We are Starwood Gold members and were upgraded to club level room with a view of the city. We were allowed to check in early and leave late the next day which made it feel like we actually spent 2 days there for the price of one. Rooms are exceptionally cheerful!! We will definitely return. May 16, 2012
Rated 4 out of 5 Parking Attendant Etiquette Rooms are clean. Unobtrusive stay except for parking attendants outside whom I found quite aggressive, would not let you leave the car unattended for 5 seconds while you checked in. Perhaps a "15 minute short term registration" parking area would solve the problem? Definitely put a damper on my stay and not up to my expectations of a Starwood property. October 25, 2012
Rated 5 out of 5 by Great Location, Great View We visited the Sheraton for a weekend getaway just after Thanksgiving. We loved that the hotel is in walking distance to Tanger Outlet, which was perfect for Black Friday shopping. The hotel's location allows for an amazing view of the Atlantic City skyline. We will definitely stay here again! December 3, 2013
Rated 2 out of 5 by Not As Expected I so wanted to enjoy staying at a high star hotel for my first time but I was very disappointed. Sure the staff is friendly but that only goes but so far. The rooms are clean but outdated. Torn wallpaper and stained carpet. The box springs are worn out. They literally charge you for anything and everything. Want that water that came with your room? Well drink it and they will charge you! Want to order take out? The local call will cost you! WiFi? Oh, yes there's a 10 dollar per day fee if you want to use it in your room!! The Boardwalk? Prepare to walk 4 to 5 of the longest blocks you've ever seen! Oh and No smoking!! You'll have to go to the front and join tons of other smokers. There should be at least a floor or even a balcony for smokers. If not convert to half smoking facility. Truth is that 8 times out of 10 there will be 1 smoker for each occupied room it's just such an inconvenience. Yes you accept dog poo and urine but not cigarettes (blows my mind) August 10, 2013
Rated 5 out of 5 by Great Staff very friendly staff and clean room! Will definitely stay at this hotel again.... January 27, 2014
Rated 3 out of 5 by Lack of response to room repairs. The day we arrived there were no face towels and it took them until 1am to bring some to our room. The refrigerator didn't work and the sink was stop up and we complained three times and no one ever came to fix them. Finally someone at the desk help us the day before we checked out. At that time we said that it was to late. July 11, 2012
Rated 1 out of 5 by Disappointed SPG Member! We are currently staying at this hotel and nearly every aspect of our experience has been below our expectations of the Sheraton Brand. As Gold members we were not given access to the club floor, our room was not ocean view as requested and we had to move rooms upon check in because we insisted on ocean view and not convention center view. Our current room had no complimentary water and we have had to contact the front desk twice already because of a major leak from the air conditioning unit. The rug is soaked and the air smells like mold. My clothing is wet and we have had to lay towels down which is not the way I want to be on vacation. We are still waiting for maintenance to come and will likely request moving rooms yet again. The staff is not helpful nor welcoming here. The location is at the farthest end of AC. Parking here is a long walk and very expensive! This is by far the worst Sheraton experience we have ever had and it's not over for three more nights!!! August 14, 2013
Rated 5 out of 5 by Ms Cleanliness of rooms. Early check-in when promised. Location close to everything I needed and wanted to do. January 21, 2014
Rated 5 out of 5 by Very Clean It was very hard driving to the hotel ...directions were not that clear...we ended up going around in circles...but once we got checked in and saw how beautiful the room was...the view..forgot about the drive. The reception staff...best ever. My only complaint....pool was overcrowded with kids....very nosy July 6, 2013
Rated 1 out of 5 by Jacked Price for an Average Room This room was very average. The price was jacked to 450.00 per night and including tax was over 520.00 and they had the gall to charge for internet. Not worth that money by a long shot and feel like my Company was taken advantage of. Fine - I won't choose SPG for personal travel in the future. August 19, 2013
Rated 1 out of 5 by Service The service in this hotel is HORRIBLE! I do not recommend anyone stay at this hotel for special events. I was there for gymnastics meet. They did not have breakfast available nor did they have service for dinner available the night before. Everyone got food from the gift shop. Just HORRIBLE!!! January 19, 2013
Rated 4 out of 5 by Great place but the rooms don't have wifi!!! The hotel is great and has a great history. It's in the middle of great shops and a quick walk to the casino. I am very disappointed in the fact that the room doesn't have wifi or outlets for charging phone or ipad/iPod near the bed. I travel for a living and all other Sheratons have it. May 19, 2013
Rated 3 out of 5 by Good hotel in practical location First room we checked into was dirty and refrigerator was not cleaned out from previous guest. Manager gave us another room, again a dirty refrigerator. Except for an apology no accommodation was offered for this major inconvenience which as a platinum member I would have expected. August 1, 2012
Rated 1 out of 5 by walls thin. The hotel was nicely appointed and clean but rooms had very thin walls and the regular noise had us up most of the night, Even heard other toilets flushing. And when mentioned at desk in morning the clerk acted like she could not have cared less. Food in restaurant was good. August 29, 2013
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