Sheraton Atlantic City Convention Center Hotel

  • Two Convention Boulevard
  • Atlantic City,
  • Nova Jersey
  • 08401
  • Estados Unidos
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Rated 3.5 out of 5 by 497 reviewers.
Rated 4 out of 5 by Very beautiful property, well located. Very enjoyable short stay at this Sheraton. Excellent room and bed, although the a/c could have been a little more forceful. Otherwise very comfortable and the interior was well appointed. June 11, 2014
Rated 3 out of 5 by Pay more than worth to stay We stayed at this hotel for the convenience of the location. We were at an event at the Convention center which is attached to the hotel. Location was great. We were able to walk to anywhere we wanted to go in Atlantic City. I am a member of a lot of hotel programs, and the Sheraton in Atlantic City had the least amount of perks for being a member than any of the others. We had to pay extra for internet, I got charged for a bottle of water that was supposed to be complimentary, the pool was smaller than other smaller hotels we have stayed at, the hot tub is outside and closed in the winter months, there is not a complimentary breakfast, and I could go on. Definitely not worth the group rate we.got, let alone the regular rate they charge. January 20, 2014
Rated 2 out of 5 by Champagne order Stayed for one night. Have done so many times before. Never in the past had a special request until this past stay. All was excellant , until I had a room/guest service request. Requested 2 days prior to arrival a bottle of champagne and strawberries to be in room at arrival or shortly after. Even verified request with front desk reception. Champagne did arrive 8 hours AFTER arrival !!! Talk about killing a special moment !! Now I know better for future request. June 3, 2014
Rated 1 out of 5 by horrible never ever again and will not recommend to anyone April 23, 2014
Rated 5 out of 5 by This hotel is great It has great features, the room was clean & comfortable. I love that it was so convenient for the convention. The fitness club has everything you need to keep your workout routine & the pool to relax afterwards. The only bad impression I had at the end of the stay was how some of the representatives are unsympathetic for a mother, we couldn't check out at their design late check out because my grandson fell asleep & my ride wasn't there. The representative had a terrible aptitude when I explain the situation & I had to pay again the fee for late check out. June 25, 2013
Rated 2 out of 5 by Hotel staff need additional training and Customer Service Skills During check in the Front Desk Staff were very over whelmed and lacked the basics to complete my reservation. The entire process took over 45 minutes and our group was very irritated. After finally getting checked into the room I called Guest Services to obtain the schedule for the Jittney and the staff member was very unprofessional. She stated she didn't know the schedule and shouted into the phone that the pick up location was across the street with a tone. When inquiring to the venues that the Jittney travels to... she told me that the Beach Bar at Trump was closed. This was inaccurate and caused further delays to enjoying AC. I have a high tolerance for traveling but this experience was unacceptable. I'll be back in June and hoping the staff receives this feedback. May 28, 2014
Rated 1 out of 5 by Worst experience at an SPG property ever There were two false fire alarms in the middle of the night. While the staff can not prevent this from happening, the lack of organization was unacceptable. No one indicated to the guests that it was ok to return to the hotel so we were left out in the cold in the middle of the night with no idea what to do. Twice. There was no apology for the false alarms from the staff - in fact, no communication whatsoever from them. Absolutely awful experience and very much below the high expectations I have come to be accustomed to at other SPG properties. December 31, 2012
Rated 4 out of 5 by The Definition of a great service. Imagine a weekend full of over excited little dancers and their overbearing parents? Now imagine a staff that not only was capable of handling all of this with professionalism and grace, but understood some of the nuances that come with this specific clientelle, like our porter who knew first thing to do when entering the room was to hang up the costume bag and to put extra care into the handling of the "ribbon bear," and the breakfast host who gave a little sister an apple with a smile and some much needed attention, and the bar tender who understood the tired dad who needed that drink :). Bravo, staff at the Sheraton. Bravo. April 28, 2014
Rated 1 out of 5 by Arett Show I stayed at this hotel as my assistant booked it for me for the Arett Show. I expected to receive the Show rate but when i checked out it was not on the bill. I asked for an adjustment and was refused. I asked to speak to the manager and he also refused to provide the Arett contract rate. This is totally unacceptable and I can tell you I will not stay at this SPG property EVER again!!! Total unacceptable customer service!!! I will NEVER EVER recommend this hotel and I will do everything I can to have Arett contract with another hotel. September 12, 2013
Rated 3 out of 5 by Great location, uncomfortable beds We stayed for two nights. Positives: access to the pool, location of hotel to shopping, pleasant front desk staff. Negatives: extremely uncomfortable beds (the sheets and comforter were extremely crispy, almost like the paper cover on the doctor's table, and the mattress was murderous to my back). Also, we reserved a deluxe room which should have had a microwave and fridge. When we checked in, we were told they would have to bring those items to us, as they were out of the rooms. Fine. After my second phone call, they brought the fridge, but not the microwave. I called about that, but it was never brought and we gave up hope for it. I have had excellent experience with Sherton in the past, but am hesitant to try again for fear of the uncomfortable beds. July 6, 2012
Rated 4 out of 5 by front desk help We arrived early and pre-registered. from there we went to the pool until our rooms(2) were ready. When we went back to the front desk, they asked to see everything all over again. I said we already pre-registered and pointed to a man behind the desk who we spoke with not 1/2 hr before. He said he didnt't recognize us so I had to go back to the pool area to get my paperwork AGAIN. for being spg members I thought that was unnecessary. Also on check out day, we had arranged for a late check out and so we went out for breakfast. Upon returning to our rooms, the keys would't work. The front desk never saw we had late check out and so at 11am, the keys were usless. Very annoying. We were very disappointed with the service. This was our 2nd time at your hotel. July 4, 2012
Rated 2 out of 5 by over booking outrage the hotel is clean and neat but I'm very upset with the staff and how I was treated.. i booked booked a room 2 months in advance with 2 double beds and was told at the day off check in that they over booked the rooms and I was only offered a room with a king size bed and a cot..we were not there to camp I was staying there with a group of cheerleaders not related to me and was not going to have them stay in my bed..after having to make a scene and telling them I was calling corporate I was finally given a room with 2 double beds February 4, 2013
Rated 2 out of 5 by Do Not Recommend This Hotel This was the first hotel I've stayed in for a long time that didn't have free wifi. I was told I had to pay $9.95 or $14.95 (still don't understand the difference). At almost $300 a night it seems like Sheraton should include the wifi. I was told if I went to some shopping services place and got a coupon book and brought it back to front desk I could receive a credit for the wifi. I didn't have time for this. I had tickets for a show at 7. But Why would Sheraton make their guests jump through hoops like this? Why nickel and dime guests? Additionally, the pillows were lumpy and room service took 45 minutes for wine. The light in the bathroom and wall around it had mascara marks and smudges all over it. With all of the hotels in Atlantic city, I will never choose this one again. May 27, 2014
Rated 5 out of 5 by This hotel met our expectations This was my second time at this hotel and the first time for my friends. We had an amazing experience at the hotel. Our luggage was brought up to our room by Mr. Mitchell and he was excellent. He answered all our questions about the hotel and made sure we were comfortable before he left. We stayed in the club room so we enjoyed the appetizers/drinks the lounge had to offer which of course was a treat because we didnt expect that. Pool had very comfortable water temperature. All in all, would defintely go back again. March 7, 2012
Rated 2 out of 5 by Disappointing, needs quite some work Platinum status "upgraded to club", nothing else, not even asked if I'd like a double double bed v. King bed as hotel completely empty on a Wednesday (I stayed overnight to play golf next day). Was on Club floor, but Club not open and fully functional other than weekends. I missed "evening hors d'ordeuvre", ZERO morning food, not even a granola bar. Club had water, no soda, juice, etc. Espresso/cappuccino machine needed servicing - overdue according to LCD display. Containing milk product, I'm not brave enough to try and risk ruining my day with an upset stomach or worse. I expected that parking wasn't free with hotel although Tun Tavern Restaurant in hotel on site notes "Free parking across the street". Parking is in Convention Center and is a charge with valet being double. Bar in hotel was not open. Restaurant was not very good, steak undercooked and undercooked on return from kitchen to re-cook, "Filet" was tough sirloin, $3 Bernaise was tiny cup out of a bottle. Very disappointed in Restaurant. Recommended for Convention Center. Overall - not up to standards anywhere except standard Sheraton Bed. April 4, 2014
Rated 2 out of 5 by Call I will tell you The bathroom was not clean. The bed was uncomfortable and left my back and my husband back sore and tried .I went to the front desk to ask for someone to remove a previous guest belonging and no one came I had to take pictures and go to front desk again then housekeeping came to my room .They took the dirty towels and left my room.I checked behind them and still left some ones underwear int the shower .I had to call down the hallway to have them come back . I like the hotel but it was not a good experience. you August 22, 2012
Rated 5 out of 5 by choose here over a casino hotel excellent customer service at front desk. all requests were dealt with within minutes. warm greeting on arrival and snacks for our dog. excellent gym open 24 hours. nice pool for adults to relax and kids to have fun, shame that the outside whirpool was closed. comfy beds, 2 out of our 3 rooms had good views. good restaurant on site and open till late. choose here over a casino hotel, its an easy walk to the boardwalk and our morning walks along the beach were great providing you looked out to sea !!!!! April 16, 2012
Rated 1 out of 5 by Dirty Room was dirty. It was obviously not cleaned. Bathroom smelled like mildew towels and there was other peoples hair on the bathroom floor. There was other persons hair when we pulled the comforter down. Gross. Then under the bed there was beer cans which my child could have touched. I didnt even want to sleep there but my husband and I were too tired to drive home to PA. I will never stay here again. Best part about the hotel is the valet service which are highly competent and very good at there job. August 15, 2012
Rated 2 out of 5 by This hotel disappointed me Although I usually have a great experience when I stay at a Sheraton, with this stay I was disappointed. I wasn't put on an SPG floor at check in, I imagine that if I had been I wouldn't have experienced a room with no iPod radio (although I prepaid for a room that had one) and a tub that was completely backed up so that taking a shower became disgusting. While I preferred not to call around at midnight to have someone possibly switch my room due to these issues (I had two children with me) July 4, 2012
Rated 1 out of 5 by Not a pleasant experience The bad experience started when we first arrived. We had to wait in our vehicle for over 20 minutes before we could enter the hotel. We were told our vehicle was over sized and could not be parked in the garage. We were waived the valet fee by Patricia at the front desk. Went to take a shower the next morning and there was no hot water and the water pressure was so low. Bathroom was not clean, hair around the toilet and basin. Trash cans were not empty and had gum stuck to the bottom of them. I expected so much more from the Sheraton in AC. Ask to speak to a manager during checkout, waited 10 mins. and was told the manager was on the phone. Karen at the front desk gave us $30 credit towards the room. Haven't seen the credits on my credit card as of yet , so I will give it a couple more days. You don't have to worry about a return visit. January 21, 2014
Rated 5 out of 5 by Enjoyable Vacation I had a good time at the Sheraton Atlantic City Convention Center. The staff and facilities was great. The price for accommodations met my needs and the location was convenient to all of the places (shopping, food, relatives) that I needed to have a wonderful vacation with relatives. Looking forward to staying in the future. March 11, 2014
Rated 1 out of 5 by one loud hotel the shower in my room shook so loud I thought it was going to explode. other guests in the hotel said the same thing. the walls were so thin you could hear everything around you. we also could hear people's conversations above us through the vent in the top corner of the room. we also heard the toilet flush above and around us all day and night. so to say I had a relaxing, quiet stay is an understatement! I will be recovering from my stay for a week. they need to improve all of this! January 7, 2013
Rated 2 out of 5 by Falling apart Phone didn't work, shower drain clogged up. Very poor lighting, no vent in bathroom. At 3 AM got woken up by PA system announcing that "the emergency situation" was under control. We never got the first announcement informing us of any emergency. The decor takes me back to the 1970s but in a bad way. Location however is very convenient. Express check out used to be available. No longer an option. it seems instead of improvements being made, client friendly services are being reduced. January 7, 2013
Rated 1 out of 5 by Platinum gets you NO WHERE From the moment I checked in to the moment I left - I didn't feel as if my appreciation for being a platinum member was met. I had asked for a roll out bed 3 times before it was delivered. Since this was a leisure trip, I shouldn't have to do my due diligence with the staff to make sure my requests are being fulfilled. Even when I spoke to management, it was just going around in circles. Let's just say if there is ever a need to go to Atlantic City again I WILL NOT BE STAYING HERE! June 18, 2013
Rated 5 out of 5 by Perfect location, great views, immaculate rooms and great hotel team The location couldn't be better, perfectly situated close by the train and bus stations and easy to reach by car. The rooms are spacious and very clean. The hotel is central, but the rooms are quieter than most as it's set back from the boardwalk - meaning you get a great nights rest after all the fun on the sea front. I would highly recommend this hotel both for business travelers and families. The beer in the Tuk restaurant is fantastic also, lots of choice and great value. April 3, 2013
Rated 1 out of 5 by Less than what I have come to expect I have stayed here other times, not sure what happened? Initially when I checked in the front person mentioned that there were no rooms in the club floors because they were still cleaning them. On Thursday August 22nd around 8:15 Am I handed the front 2 shirts to get laundered. Never got my shirts. I checked out yesterday morning and I was told someone would contact me. I guess its not happening. I hope I will get re-iumbursed for the shirts if they don't find them? August 24, 2013
Rated 1 out of 5 by unhappy hotel guest We stayed at the Sheraton in Puerto Rico last summer and had a great experience. Last Friday, we checked into this hotel in Atlantic City and find the facility not well kept, noisy,pets ect. The most important issue we have was with the front desk staff, they were not helpful, not knowing why charges are being made to our credit card in multiple amounts for the same one night stay, as well as the insulting attitude of the front desk supervisor. August 20, 2013
Rated 1 out of 5 by Would Consider Not Staying Again This was the worst experience ever at a Sheraton. Ripped sheets, room smelled like smoke and hairs in the bed that were not mine. Then when I checked out and told the customer service person about the hair, who I think was a manager he said "ew", how nice. They gave me someone elses bill at checkout when I called to get my corret bill they sent me last years, then it took them four days to call me back to get me the correct bill. What a joke. October 27, 2012
Rated 2 out of 5 by Disappointed ! I live in Maryland.I came to Atlantic city to enjoy some much needed vacation time(4 Days).During my first day I received a call from my daughter (that's in the Air Force) That She came home to surprise me. I want to check out but the front desk manger said I would still have to pay for the four days I booked. Very bad customer service. The next time I visit Atlantic City this Sheraton would be the last place I spend my money. November 13, 2013
Rated 5 out of 5 by Weekend trip This hotel has it all. First off the people, from management like Nadir Ahmed, Bob, Maria to the valet people like Christian & Jeremy. Everyone treats you like family. The location is great, away from noisy boardwalk, yet close to shopping & casinos. Club access is great for breakfast &n snacks. I highly recomend this as the hotel to stay in Atlantic City! January 26, 2014
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