Rated 3 out of 5 by G1111 Average hotel
Staff has not been very helpful
May 21, 2014
Rated 5 out of 5 by Debbie51 Overall a great experience
My friend and I found the staff very friendly and accomodating and we especially appreciated our early checkin after an all night flight of 11 hours from Johannesburg. The room was lovely. A nice touch would have been an extra bath towel for washing my hair but everything was as I expect from a Sheraton hotel. We had a lovely stay.
January 20, 2013
Rated 5 out of 5 by NFSIII Great value for LHR
A return stay at this LHR hotel, consistent great service and value for this Sheraton. Modernised internals make it comfortable, very good SPG recognition and...it serves an excellent stone baked oven pizza on room service!!!
The car park is often overcrowded with customer and hire cars, it's your luck to get close to the door.
March 11, 2013
Rated 3 out of 5 by PedTrav Hotel needs refurbishment
Hotel is friendly and convenient for LHR and car rental places but fixtures and fittings need updating. Room smelled damp and decor was old. More vegetarian options in the restaurant would be good.
May 18, 2014
Rated 5 out of 5 by jenton21 Heathrow Hotel
Excellent overnight stay as per usual, very comfortable bed, which ensured a good nights sleep prior to our long flight and a magnificent breakfast to send us on our way.
The refurbishment has been completed and we were very impressed with the Orchard restaurant and the layout of the rooms by reception
January 14, 2013
Rated 5 out of 5 by Celtic12 Continuous improvement
The reception staff are friendly and they seem more comfortable in their surroundings. Daniela’s attention to detail and helpfulness was excellent.
In the bedrooms there have been problems with the heating which cannot be reduced sufficiently and water with the cold coming out hot and these seem to have been resolved.
The bar is dominated by the television screens and the related noise so there should be a quieter place to drink and to eat bar food if a guest does not want to endure the television.
May 5, 2014
Rated 5 out of 5 by Norcaltraveler Perfect location
Love the new remodel of the lobby and restaurant area. We stay at least once a year. The Club Lounge breakfast was very nice as per usual. Only negative is that the Club Lounge evening snacks seemed below par. We had 2 separate stays in the course of 3 weeks so, unfortunately, it seems to be a trend.
June 4, 2012
Rated 5 out of 5 by Peterh Short stay
The hotel is a perfect place to chill before and after long haul flights
May 19, 2014
Rated 1 out of 5 by davis123 Disappointed and worried
Spg gold member and booked this hotel for one night since near heathrow airport and had early flight. When checking in no recognition of spg status, had to ask about free wifi, etc..
Given noisy room where you can hear everyone in the hallway and tv blasting in the next room.
Most concerning, around 10pm another guest was entering my room with a key given when they checked in to them for the same room. Luckily I was in the room or all my personal items could have been taken. Obviously it was a mistake by the front desk, but no call from front desk explaining or checking on me. I called front desk to find out what's going on. They said, sorry it was very busy and they made a mistake, said manager would call me. Still waiting for that call. It's concerning if something like this could happen!
May 5, 2014
Rated 4 out of 5 by Funkykooky Services
Excellent staff at Club lounge. Helpful and seems to know ahead what guests wants.
However, concierge? Is there one? I dragged my luggage on both occassion (checking in & out) I dont even know they existed until when another guests pulled up on the front, he went and help him with his luggage. Me? Im invisible with 2 large luggage dragging along the car park on my way to check in and upon checking out, at 8.26am (8th June), someone was there but not helping out. Dissappointing.
2. I asked reception for a box for packing. I was told to go to the little store at the back to see if there's any.
3. However, the lady at the club lounge with no hesitation offered to look out for one for me and she came back in less than 5 minutes with a beautiful box. - Keep her - she is good for the Hotel - Not because she found the box for me, but she interacted with guests well and sure understand what hospitality is all about.
However - I had a very pleasant stay there and would not hesitate to stay again if I have an early flight
June 12, 2012
Rated 5 out of 5 by Cathy Wonderful hotel and staff--Indoor pool superb
We loved everything about our stay. Our only disappointment was the setting. On the Athlone and Sheraton website, it talks about and shows photos of being on the banks of the Shannon River and the rolling green hills. You can't see either from the hotel.
May 3, 2013
Rated 2 out of 5 by habsfan Lacks Starwood Quality
We stayed at the Sheraton LHR and were disappointed with the hotel itself. Pleasant staff, convenient location, but uncomfortable bed, small window for room and dated decor, even though recently renovated!
By far, the poorest Starwood lounge I have visited.
March 21, 2012
Rated 3 out of 5 by JezNYC check-in queues are long
I've stayed here twice in the last month and both times, the check-in and check-out queues were unacceptably long.
By comparison, each time I've stayed at the sister hotel down the road, the check-in and check out process has been very smooth
October 14, 2012
Rated 3 out of 5 by DougMacd Needs some updates
Have stayed here several times in the past year based on price and airport location. Staff are usually great but the rooms (mostly the beds) need updating. The last bed I had was sloped to the middle and way too soft.
October 15, 2013
Rated 4 out of 5 by AndyG Comment on Front Desk Registration
Hotel reception could be improved by including a separate registration area for SPG members. The present set-up at the registration desk is a single line that then feeds the SPG guest registration and non-SPG guest registration.
July 28, 2012
Rated 2 out of 5 by Annie35 Unfriendly Staff
Location of Hotel was all that was satisfactory about this Hotel.
Staff not friendly especially in the Club.
Selection in the club poor and I would not bother again.
Overall overpriced but convenient.
September 20, 2013
Rated 5 out of 5 by Vantzy Sheraton Heathrow
The thing I think is most important about the hotel is that the staff did everything in their power to make the guest feel welcome and valued. They really bent over backwards to help with anything you needed at the time.
July 6, 2012
Rated 4 out of 5 by Guest66 Good stay
Theyhave a problem with their Taxi Serevice.
Allow at least 30 minutes from the time they call one to arrival. They only use "House taxies" and will not call a regular Taxi.
This slows things down quite a bit!
May 11, 2012
Rated 4 out of 5 by Araujo Great airport layover
Great layover for a 1 day or at least 12 hours connection. 10 minutes from airport and facilities are very good.
Good price for a Starwood property.
October 13, 2013
Rated 4 out of 5 by djfitz Hotel is very conveniently situated
We have stayed at this hotel a number of times and the quality of service is consistently good. The location is very convenient to the airport and the staff are very helpful.
October 22, 2012
Rated 5 out of 5 by Knox16 very friendly
Staff goes the extra mile to assist. When I left a coat and trousers in room, they worked to send them to me the next day. Good food in rerstaurant
February 17, 2013
Rated 5 out of 5 by Luca69 Pleasently surprised
Neat hotel, clean, renovated, excellent service and very nice staff. Excellent location (few miles from Heathrow airport. A real pleasant surprise.
August 1, 2012
Rated 5 out of 5 by Back Excellent stay
Spent the night here as it was close to Heathrow. Very comfortable hotel, clean rooms and friendly staff. Will definitely stay here again.
September 28, 2012
Rated 4 out of 5 by 1944 First visit
Very pleased with this hotel for the price I paid. Staff and room both excellent and Club Room worth the extra. Wil definitely stay again.
March 28, 2012
Rated 1 out of 5 by travelfrequent Poor Customer Service
Rooms are small. Hotel facilities needs to be updated. Check in time was long. Customer service was awful.
July 22, 2013
Rated 3 out of 5 by Jose333 Needs woorks
Nice hotel for the budget, good breakfast.. But rooms need renovation and tv chanels are realy poor
September 10, 2012
Rated 5 out of 5 by Roger1955 Sheraton First Stay
Everything excellent apart from the Gym facilities, slightly limited, apart from that, no majors.
August 2, 2012
Rated 1 out of 5 by Andrew137 Very shoddy experience
I chose the hotel due it's proximity to Terminal 5 at Heathrow ahead of an early morning departure. Check-in at the hotel was long and painful. Despite having prepaid for the room, check-in took getting onto to half an hour which I think is ridiculous. This was complicated by the fact that I refused to let the check-in staff block £109.11 (why this absurd amount??) on my credit card for a prepaid overnight stay, as it can sometimes take days for these things to clear. Although I am a Starwoods Preferred Guest member of some years we were given what looked to be a crew room. This was in poor condition with a broken cupboard door (hanging off one hinge) . In addition the in-room refrigerator had not been cleaned of the previous occupant's contents. We requested an alternative room which this time had a refrigerator that did not work at all. At this point, we could not be bothered to to try and find another room. This was all just shoddy attention to detail, surprising at a Starwood/Sheraton 4 star hotel. One redeeming feature is that we ate dinner at the hotel restaurant (there being nothing else in the neighbourhood). I will say that the meal was excellent and the staff very helpful and courteous.
August 26, 2012
Rated 5 out of 5 by BRFoster Sheraton Heathrow Jan 2013
Always a pleasure to stay at this hotel. Staff knows me and treats us like royalty!
January 6, 2013
Rated 3 out of 5 by JohanW Did not live up to their usual standard
I have stayed many nights at this hotel (probably around 50 nights!). It is convenient to Heathrow and has usually been satisfactory. However, on this particular trip July 31-Aug 1 nothing went right. At the check in, the clerk was very confused, did not recognize what Platinum status was, did not ask what amenity I wanted etc, was distracted, and when he finally gave me the keys he said "you have been upgraded to a club room". Well, I actually paid 188 GBP for this night and had booked a Club room so when I went to my room I wondered what fantastic room I was upgraded to. In reality, it was a very normal club room, howeber with an extra (third) bed so I had no room to move around etc. Hardly felt worth 188 GBP!
Also, once the clerk realized I was Platinum the clerk told me the keys would work for the club room, he said it opened 7am for breakfast. It was always 6.30am so I went up and checked the sign which said 6.30am. Next morning we went there at 6.40am but the door did not open. We finally banged on the door and another guest opened, clearly my keys were not set up for my paid access to the club room. In summary, you need better trained clerks. I will try this hotel again but hope to see a better job done.
August 10, 2012