Sheraton Heathrow Hotel

  • Heathrow Airport,
  • Colnbrook Bypass
  • West Drayton,
  • England
  • UB7 0HJ
  • United Kingdom
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Note: At this hotel guests 12 and under are considered children. Please adjust the number of adults and children as needed.
Please see room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests must be 16 years or older with photo identification to reserve a room.

Rated 3.3 out of 5 by 339 reviewers.
Rated 5 out of 5 by Overall a great experience My friend and I found the staff very friendly and accomodating and we especially appreciated our early checkin after an all night flight of 11 hours from Johannesburg. The room was lovely. A nice touch would have been an extra bath towel for washing my hair but everything was as I expect from a Sheraton hotel. We had a lovely stay. January 20, 2013
Rated 5 out of 5 by Great value for LHR A return stay at this LHR hotel, consistent great service and value for this Sheraton. Modernised internals make it comfortable, very good SPG recognition and...it serves an excellent stone baked oven pizza on room service!!! The car park is often overcrowded with customer and hire cars, it's your luck to get close to the door. March 11, 2013
Rated 4 out of 5 by Proximity to Heathrow the main plus... Stayed here for one overnight catching early flight to Heathrow. Facilities renovated and cleaner than previous. If hotel is on sale (60 pounds), this can make a for an economical overnight stay before or after a Heathrow flight. Nice club lounge if you have access starting at 630a. No complimentary shuttle however (perhaps a future consideration?) Instead you can take a 4.5 pound public bus that makes several stops before/after the hotel. Or a 12 pound taxi ride directly that takes about 8 minutes. Your choice. Good luck! May 6, 2014
Rated 5 out of 5 by Heathrow Hotel Excellent overnight stay as per usual, very comfortable bed, which ensured a good nights sleep prior to our long flight and a magnificent breakfast to send us on our way. The refurbishment has been completed and we were very impressed with the Orchard restaurant and the layout of the rooms by reception January 14, 2013
Rated 5 out of 5 by Perfect location Love the new remodel of the lobby and restaurant area. We stay at least once a year. The Club Lounge breakfast was very nice as per usual. Only negative is that the Club Lounge evening snacks seemed below par. We had 2 separate stays in the course of 3 weeks so, unfortunately, it seems to be a trend. June 4, 2012
Rated 2 out of 5 by Go somewhere else Although the lobby had been updated, the rooms and corridors were in very poor shape. In addition to being old and worn, they did not appear very clean. Examples include ripped and stained carpet in the hallways, black mold in the bathroom, furniture was sticky and not clean, etc. I would not recommend this hotel. May 19, 2014
Rated 4 out of 5 by Services Excellent staff at Club lounge. Helpful and seems to know ahead what guests wants. However, concierge? Is there one? I dragged my luggage on both occassion (checking in & out) I dont even know they existed until when another guests pulled up on the front, he went and help him with his luggage. Me? Im invisible with 2 large luggage dragging along the car park on my way to check in and upon checking out, at 8.26am (8th June), someone was there but not helping out. Dissappointing. 2. I asked reception for a box for packing. I was told to go to the little store at the back to see if there's any. 3. However, the lady at the club lounge with no hesitation offered to look out for one for me and she came back in less than 5 minutes with a beautiful box. - Keep her - she is good for the Hotel - Not because she found the box for me, but she interacted with guests well and sure understand what hospitality is all about. However - I had a very pleasant stay there and would not hesitate to stay again if I have an early flight June 12, 2012
Rated 5 out of 5 by Wonderful hotel and staff--Indoor pool superb We loved everything about our stay. Our only disappointment was the setting. On the Athlone and Sheraton website, it talks about and shows photos of being on the banks of the Shannon River and the rolling green hills. You can't see either from the hotel. May 3, 2013
Rated 4 out of 5 by All good except wi-fi It is likely that a lot of your guests are non-UK residents so they likely have foreign phones with no data roaming so they are dependent on wi-fi in the hotel. You choose to charge for room wi-fi which is your choice but I feel that the Link wi-fi in the lobby should not have 1 hr in a 24 hr period restriction. I used it for 15 mins one evening and it would not let me back on the next morning. I am not sure if this is new or not but I do not remember this 1 hr restriction when I have stayed at the hotel in the past. May 5, 2014
Rated 2 out of 5 by Lacks Starwood Quality We stayed at the Sheraton LHR and were disappointed with the hotel itself. Pleasant staff, convenient location, but uncomfortable bed, small window for room and dated decor, even though recently renovated! By far, the poorest Starwood lounge I have visited. March 21, 2012
Rated 3 out of 5 by check-in queues are long I've stayed here twice in the last month and both times, the check-in and check-out queues were unacceptably long. By comparison, each time I've stayed at the sister hotel down the road, the check-in and check out process has been very smooth October 14, 2012
Rated 3 out of 5 by Needs some updates Have stayed here several times in the past year based on price and airport location. Staff are usually great but the rooms (mostly the beds) need updating. The last bed I had was sloped to the middle and way too soft. October 15, 2013
Rated 4 out of 5 by Comment on Front Desk Registration Hotel reception could be improved by including a separate registration area for SPG members. The present set-up at the registration desk is a single line that then feeds the SPG guest registration and non-SPG guest registration. July 28, 2012
Rated 2 out of 5 by Unfriendly Staff Location of Hotel was all that was satisfactory about this Hotel. Staff not friendly especially in the Club. Selection in the club poor and I would not bother again. Overall overpriced but convenient. September 20, 2013
Rated 5 out of 5 by Sheraton Heathrow The thing I think is most important about the hotel is that the staff did everything in their power to make the guest feel welcome and valued. They really bent over backwards to help with anything you needed at the time. July 6, 2012
Rated 4 out of 5 by Good stay Theyhave a problem with their Taxi Serevice. Allow at least 30 minutes from the time they call one to arrival. They only use "House taxies" and will not call a regular Taxi. This slows things down quite a bit! May 11, 2012
Rated 4 out of 5 by Great airport layover Great layover for a 1 day or at least 12 hours connection. 10 minutes from airport and facilities are very good. Good price for a Starwood property. SPG recognition. October 13, 2013
Rated 4 out of 5 by Hotel is very conveniently situated We have stayed at this hotel a number of times and the quality of service is consistently good. The location is very convenient to the airport and the staff are very helpful. October 22, 2012
Rated 5 out of 5 by Continuous improvement The reception staff are friendly and they seem more comfortable in their surroundings. Daniela’s attention to detail and helpfulness was excellent. In the bedrooms there have been problems with the heating which cannot be reduced sufficiently and water with the cold coming out hot and these seem to have been resolved. The bar is dominated by the television screens and the related noise so there should be a quieter place to drink and to eat bar food if a guest does not want to endure the television. May 5, 2014
Rated 5 out of 5 by very friendly Staff goes the extra mile to assist. When I left a coat and trousers in room, they worked to send them to me the next day. Good food in rerstaurant February 17, 2013
Rated 5 out of 5 by Pleasently surprised Neat hotel, clean, renovated, excellent service and very nice staff. Excellent location (few miles from Heathrow airport. A real pleasant surprise. August 1, 2012
Rated 4 out of 5 by First visit Very pleased with this hotel for the price I paid. Staff and room both excellent and Club Room worth the extra. Wil definitely stay again. March 28, 2012
Rated 5 out of 5 by Excellent stay Spent the night here as it was close to Heathrow. Very comfortable hotel, clean rooms and friendly staff. Will definitely stay here again. September 28, 2012
Rated 1 out of 5 by Disappointed and worried Spg gold member and booked this hotel for one night since near heathrow airport and had early flight. When checking in no recognition of spg status, had to ask about free wifi, etc.. Given noisy room where you can hear everyone in the hallway and tv blasting in the next room. Most concerning, around 10pm another guest was entering my room with a key given when they checked in to them for the same room. Luckily I was in the room or all my personal items could have been taken. Obviously it was a mistake by the front desk, but no call from front desk explaining or checking on me. I called front desk to find out what's going on. They said, sorry it was very busy and they made a mistake, said manager would call me. Still waiting for that call. It's concerning if something like this could happen! May 5, 2014
Rated 3 out of 5 by Average hotel Staff has not been very helpful May 21, 2014
Rated 1 out of 5 by Poor Customer Service Rooms are small. Hotel facilities needs to be updated. Check in time was long. Customer service was awful. July 22, 2013
Rated 3 out of 5 by Needs woorks Nice hotel for the budget, good breakfast.. But rooms need renovation and tv chanels are realy poor September 10, 2012
Rated 5 out of 5 by Sheraton First Stay Everything excellent apart from the Gym facilities, slightly limited, apart from that, no majors. August 2, 2012
Rated 1 out of 5 by Very shoddy experience I chose the hotel due it's proximity to Terminal 5 at Heathrow ahead of an early morning departure. Check-in at the hotel was long and painful. Despite having prepaid for the room, check-in took getting onto to half an hour which I think is ridiculous. This was complicated by the fact that I refused to let the check-in staff block £109.11 (why this absurd amount??) on my credit card for a prepaid overnight stay, as it can sometimes take days for these things to clear. Although I am a Starwoods Preferred Guest member of some years we were given what looked to be a crew room. This was in poor condition with a broken cupboard door (hanging off one hinge) . In addition the in-room refrigerator had not been cleaned of the previous occupant's contents. We requested an alternative room which this time had a refrigerator that did not work at all. At this point, we could not be bothered to to try and find another room. This was all just shoddy attention to detail, surprising at a Starwood/Sheraton 4 star hotel. One redeeming feature is that we ate dinner at the hotel restaurant (there being nothing else in the neighbourhood). I will say that the meal was excellent and the staff very helpful and courteous. August 26, 2012
Rated 5 out of 5 by Sheraton Heathrow Jan 2013 Always a pleasure to stay at this hotel. Staff knows me and treats us like royalty! January 6, 2013
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