Rated 4 out of 5 by virgi Lovely stay
Good location, attendent personal, recommendable
March 26, 2013
Rated 5 out of 5 by evamarie Great Hotel
I loved my stay at Sheraton in Stocholm
October 12, 2012
Rated 5 out of 5 by Marty nice place
Excellent service and nice location.
March 6, 2013
Rated 5 out of 5 by angio1 Just perfect
Competent and friendly,- always...
December 12, 2012
Rated 4 out of 5 by Dave Nice
Nice hotel. I would recommend it.
January 24, 2013
Rated 5 out of 5 by CCB11 Great job!
Sheraton Stockholm was super!
August 13, 2012
Rated 1 out of 5 by Mplanner This hotel has the worst customer servce
Laundry service damaged my cloths and management at this hotel have been going back and forth with excusses on how they are not fully responsible for cloth damages. Finally after three weeks of excusting discussions are willing to pay a tinny portion of my cloths, not in cash but in hotel credit. This is inacceptable from an SPG hotel. It is worth to mention that I actually organized a trip for 6 people staying 3 weeks each to this hotel and if I had known the quality of service I am given, I would never book this hotel.
Definitvely, I do not reccommend this hotel
June 21, 2013
Rated 5 out of 5 by CKat54 Perfect location
I spent 6 nights here for leisure and found the location to be perfect. Easy walk over to the Old City, easy walk to city shopping, easy walk to the train station, easy walk to the subway, easy walk to some great restaurants, and easy walk along the waterfront for the views. And with the Arlanda Express from the airport, it is barely 20 minutes to the hotel.
The workout room is good. but the sauna is very small. My room had a view room of the water and old town and was lovely. On the day it rained, the front desk had loaner umbrellas.
My only complaint is about the prices in the bar. There were no inexpensive options. Prices were substantially higher than in surrounding restaurants/bars. On the other hand, the bartenders are fantastic-inventing new drinks and making cocktails with a flair.
December 12, 2013
Rated 4 out of 5 by KLB25 SPG Recognition
I did not feel there was any special recognition except for a card that was brought to my door. Nice personnel in the club lounge.
I do want to recognize Charlotte at the front desk who provided me with a great room after another person had told me I would have to wait until after 4:00 and tried to get me to check into an inferior room. Charlotte was warm, friendly and welcoming. New towels are needed in the bathrooms.
December 15, 2013
Rated 3 out of 5 by EevaM Shower drain blocked and gym poorly air-conditioned
Firstly, and most critically, the drain in the shower of our room (345) was somewhat blocked leading to the whole bathroom flooding making using the toilet and sink very uncomfortable indeed.
Secondly, for a five star hotel with a five star price-tag, I would always expect fast WiFi to be fully free in all rooms. I even had free WiFi on a local Stockholm bus - why not in this expensive hotel?
Thirdly, the gym was poorly air-conditioned and very uncomfortably hot.
Fourthly, me and my husband are both relatively young (mid-twenties) and we certainly felt that the customer service we received generally was not as thoughtful as it perhaps was for older customers.
August 20, 2012
Rated 5 out of 5 by Ludvig13th Sheraton as prefered accommodation the past three years
My headline tells everything. The staff are always friendly and service minded which make you feel home every time. Their professionalism and responsiveness always make one's stay a successfully experience
December 19, 2013
Rated 5 out of 5 by Derrick2013 Top in Comfort and Customer Service
Was recognized as a SPG member upon check in and was surprised to receive chocolate and a well wishing card in the room as our honeymoon gift. The mattress and pillows were the most comfortable ones we had in this trip.
We accidentally left the passports in the safe, only to realize it when we reached Copenhagen. Thanks to the staff in Sheraton Stockholm for sending it on express service to our non-SPG hotel in Copenhagen. We really appreciate this excellent service and assistance.
November 30, 2013
Rated 4 out of 5 by JORG Great location for sight seeing
Enjoyed stay. Breakfast buffet could benefit from more focus by staff/management. Club lounge is small and does not accommodate the number of guests having access to this lounge.
December 16, 2013
Rated 5 out of 5 by Travelbird Home again
Last weekend we returned to our favourite Sheraton hotel, the Sheraton Stockholm. When we arrived, we were welcomed by the bellman Francisco and from then on it felt like coming home, or better than that.
Issak and Andrea at the reception and Desi in the bar area welcomed us warmly and made our stay again a very relaxing and pleasant one. Wow! Congratulations! And thank you for another very nice weekend nice beautiful Stockholm! There are not many other hotels where the staff does such an exceptional job. I travel and stay in hotels A LOT - Sheraton Stockholm is my favourite hotel. We will be back soon!
July 22, 2013
Rated 3 out of 5 by Tinkerbell77 Room cleanliness not satisfactory
At arrival we found crumbles on the desk and peanuts on the floor and dust in the corners when moving a chair around for better comfort when reading a magazine.
Breakfast, excellent service by the breakfast hostesses. I really dislike the usage of egg-in-a-box and scrambled eggs made with prefabricated food. This is not local food at all!
December 9, 2013
Rated 5 out of 5 by CANSportsTraveler Fantastic Stay!!
I lived in the Sheraton from May 1-21 2013 for the World Hockey Championships. The stay was fantastic. The staff were so warm and friendly, they helped us with everything. They knew us by name, and everywhere we went we were greeted. They also made a point to follow the hockey scores so they would bug us about the games. The food was great, reasonably priced. The rooms with water view are fantastic, modern and fresh. The location is fantastic, so close to everything, it's on the water. Old town is across the bridge. The train is beside the hotel and the main shopping area is up a block. 100% would stay at this hotel again. I would highly recommend it everyone. Can't wait to go back!
June 4, 2013
Rated 2 out of 5 by Alain23 Overpriced and unwelcoming
The customer service at the SPG reservations line was first class, but the same cannot be said for the hotel. I wished to extend my stay but hotel reception would not help until I phoned them! Locking lobby toilets with a PIN made me feel very unwelcome as a guest. The restaurant, while good quality, was incredibly expensive compared to far superior nearby establishments. The room was satisfactory but I was disappointed with the overall experience and feel it represented very poor value for money.
November 16, 2013
Rated 5 out of 5 by Oslo13 This hotel has very good service
We had a very good experience staying at this hotel. The location is very central in Stockholm , walking distance to most important attractions. The rooms are comfortable and clean, the staff very helpful at all the time. Good breakfast. Spescial tanks to the helpful staff in the lobby and reception.
December 6, 2013
Rated 3 out of 5 by Darrel Beautiful hotel, but couldn't sleep
The hotel room was big and lovely, as well as the bathroom.
But one hires this type of service not only to enjoy a nice looking room, but to be able to rest. And that did not happen.
First, we received a twin bedroom when we had requested a double bed.
Secondly, they are very strict with check-in hours, which is fine cause rules are rules, but one expects higher-level service of Sheraton, and hotel should foresee that some guests may arrive in earlier fights or ferries.
Lastly, the TV kept turning on all alone every 30 minutes in the middle of the night.. Imagine how well I slept :(
August 26, 2013
Rated 5 out of 5 by Tom123456 Fantastisk
Best hotel i have styed in.
December 9, 2013
Rated 5 out of 5 by ANN111 AMAZING HOTEL
VERY VERY GOOD HOTEL. WE'VE STAY 6 NIGHTS IT'S WAS REALLY PERFECT.
December 8, 2013
Rated 5 out of 5 by LondonGuy Great long weekend in Stockholm
I've spent three nights at the Sheraton Stockholm and was very pleased with everything! When I checked in I was offered a room with view to the courtyard (very quiet), and offered help to make some restaurant bookings. The room was great, clean, comfortable, bathroom had a great shower! I've used the hotel gym, well equipped, not very big but good for a quick workout. The breakfast was great, quite busy as 'Swedish House Mafia' was playing in Stockholm on the weekend, but that made the stay even cooler... It would have been great if wifi was free in the room, it costs around £10 per 24hs. At last, the location is right in the centre of town, walking distance to everything! This is definitely a great hotel.
November 28, 2012
Rated 1 out of 5 by JohnSPGLoyalist GET OUT!
If you're looking for motivation to get out of the hotel and see the sights Stockholm, then there is a 50% chance you will get an interior room (facing a cement slab and the rooms of 100 other fellow inmates) that will provide you with this neccesary push (even if you have SPG Gold status or book your room a month in advance, as in my case). And despite the spartan decor and undesirability of these room the sagging beds feel like they have plenty of miles on them too so bring your Advil. These rooms are quiet though so it will be a good environment for a little critical writing.
May 28, 2012
Rated 3 out of 5 by Mauricette Standard rooms are depressing
Standard rooms are facing the inside of the building and the only thing you see outside the window is a concrete wall, there is barely any day light in the room.
I asked to change to another room and while there was availability in other room types facing the city, I was not entitled to change except if I was paying a supplement. I come regurlary to this hotel and I'm a spg member and I felt I was not treated specially.
My disappointment increased when I decided to go to the gym and some machines were broken. So I could not do what I wanted as the others were busy. next mo
May 23, 2012
Rated 5 out of 5 by Headlakeman Perfect location
First time to Stockholm for me and I would stay here every time. Hotel is easy walking distance from the Arlanda Express train from the airport, and walking distance to everything you could want to do in Stockholm from walking tours to catching the Hop On-Hop Hop Off bus and subway. Lounge access included Free cocktail hour in the evening and nice food to go with it. Employees were fantastic! Everyone from housekeeping to the front desk was very friendly and wanted to make sure you had a great trip. Wish they did have a hot tub or pool, but not a deal breaker.
July 31, 2013
Rated 4 out of 5 by Roomwithaview Splendid lounge
Bathroom should have better water pressure in the shower.
Air conditioning should provide cool/cold air not only warm/hot air.
November 29, 2013
Rated 4 out of 5 by Lalli NEEDS IMPROVEMENT
During our fourth stay at Sheraton Stockholm since July 2011, we've had the following impression: good hotel in an ugly building, strategically located. Needs refurbishment in rooms, they look "tired", even if the comfort is high. During our last stay (May 2013) we noticed lack of attention in room: no slippers, no complimentary water on arrival (SPG 6th floor), magnifying mirror light in bathroom not working. Kind and efficient staff in lobby. We wait for a good refurbishment job, as soon as possible (no more carpet in rooms, please!). Very good stay anyway.
May 20, 2013
Rated 4 out of 5 by Aloysha62 Another good visit
Yet again I had another good visit.
November 29, 2013
Rated 3 out of 5 by Steve1950 Below expectations
As a ten year platinum and now a lifetime gold I was disappointed in the benefits received The room itself was clean and comfortable however the airconditioning was not up to par My room was changed several times and their A/C simply does not function well. A fan was placed in m our room So during the summer if you need cool your not getting it there. It was only after saying I was going to another hotel did they upgrade us to a canal view room The staff was courteous but only the head bellman tried to repair the A/C by cleaning the filter in the second room we were moved which was greatly. appreciated and a letter was written to the manager commending him As a long time spg member I would not return as there are better alternativest
July 3, 2012
Rated 5 out of 5 by Chris49 This hotel is in overall super
Its got great location.
The room that I had, business room that were located in a traffic area was almost totally silent. The walls and windows were very good isolated.
The room was big with wooden floor witch is excellent for everybody. The staff is really very friendly.
Have a meal down in the restaurant. Good quality and nice quiet surroundings.
Fitness senter is very good for being in a hotel. Good room and ok machines
The only thing is that the breakfast is way to expensive. Good but to expensive.
I loved my stay at Sheraton Stockholm
December 11, 2012