Rated 5 out of 5 by EMTTraveler Great Stay
We were in town for a conference & were unable to get accommodations at the host hotel, so we were booked at the City Centre. I was NOT disappointed. I didn't even mind walking to the conference. The hotel was great. The staff were extremely friendly & helpful. You're doing a great job, keep up the good work.
June 26, 2014
Rated 4 out of 5 by MMEMME attractive hotel right in the heart of Indianapolis
We just had a short time in the city and wanted a Starwood hotel close to the center. Our Platinum status was well recognized and we were upgraded to a lovely suite. The location is ideal, within walking distance of all the sights in the city center.
June 25, 2014
Rated 5 out of 5 by Lacy This hotel has great amenities
Great location, ease of parking, professional staff who take their job seriously in serving the customer.
June 25, 2014
Rated 2 out of 5 by VinceWang Could have been better
1.Worst continental breakfast I had in SPG property, manager promised to make a change but never did;
2.Ignored my three calls for room keeping when friends visit, absolute humiliating;
3. No upgrade for SPG gold;
4. Waken up 12 a.m. in the morning, by a huge dryer in the lobby, all the way up to 2 a.m;
5. Although I double checked that I paid off my bill, my card was hit by another charge over $800, which I did not authorize. It looks like FRAUD to me. I asked them about it, they promised to call back but NEVER did;
6. The room always smells wet and weird, when I asked for help, they gave me a fan, which does not help at all;
7. Hotel shuttle charged $100 for single trip to IND airport, ONE WAY, with NO RECEIPT; 8.There was a time that my door lock does not work, room keeping promised to fix it but never came back that night, I waited for hours didn't realize they want me to change room until I called them, late at night. It was exhausting when I finally got to the new room at 1 a.m.; 9. Room key failed like 10 times, there are times that I was late for shuttle because I need to get new keys;
10. TV failed all the time, during FIFA world cup, I had to change back and forth between my room and my friend's room.
June 25, 2014
Rated 5 out of 5 by Nate09 Excellent
The staff was excellent providing 5 Star service and attention. The staff was accommodating in storing my luggage for the day post check out while I was at a Mediation during my 1st visit to Indiana. The was excellent in friendliness and providing a welcomed greeting.
June 25, 2014
Rated 4 out of 5 by Templin48 Great downtown location
June 24, 2014
Rated 4 out of 5 by patricia1 surprising - Great Sheraton
downtown Indianapolis. A bit noisy in the room on the weekends (many activities downtown the weekend of the 14-16th, June), but the room was very comfortable. The bed was great - soft and cushy, great pillows and sheets.
June 23, 2014
Rated 2 out of 5 by LiRiv Needs Attention
This hotel needs management attention. Its an older hotel that has been remodeled but not finished well. There was a large amount of hair in my bathtub when I checked in, very obvious to see, long strands of black hair. My fuse blew when i was blow drying my hair. I called down and 30 min later I still had no power/lights in my bathroom. I went to dinner one night and had out personal items in my room so I put the do not disturb sign out and when i got back, the maid had been in my room and pulled down the bed which bothered me greatly. Why would they enter with the sign out?? Why would they even knock?
June 23, 2014
Rated 5 out of 5 by mom2dnz Wonderful stay
We very much enjoyed our stay. Staff was courteous, helpful, friendly. The room was attractive and comfortable; bed was quite cozy. Really appreciated the little touches that make a nice hotel even better, like the complimentary water in the lobby. You can't beat the location and to have a rooftop pool is the icing on the cake!
June 22, 2014
Rated 5 out of 5 by gigi11 valet parking
We had an excellent time, however upon receiving my statement via e mail when I returned home I noticed a $27 valet parking charge. We had went ahead and parked ourselves for $25 not realizing we would be charged valet parking as well. Would be helpful to guests at check in if they were made aware of this. Otherwise, we will be back to stay!
June 17, 2014
Rated 5 out of 5 by SDidaho Excellent smaller downtown Indianapolis hotel
Attended a small conference, and everything was superb. Staff were friendly and attentive, service was excellent, and accomodations very comfortable. The meeting rooms and food and beverage was above average. Location was central and within convenient walking distance to many restaurants and cultural landmarks.
June 9, 2014
Rated 5 out of 5 by Bri7 june
Room was very nice. Closing doors in the hallway were very loud.
June 8, 2014
Rated 5 out of 5 by Melvin6985 Great updates
Impressive updates in rooms and common areas! Friendly staff at check in and check out.
June 8, 2014
Rated 5 out of 5 by Kimmie2119 We will definitely be back to this hotel!
This hotel was super clean. The beds are excellent and very comfortable. The poolside and monument circle view is terrific. The rooftop pool is a great relaxation area that we loved as well.
June 6, 2014
Rated 5 out of 5 by Coop14 Friendly and Fun
The front desk gave me a map with walking tour suggestions. I enjoyed the fresh lemon water in the lobby when waiting to meet my party. I was running late and asked for breakfast 'to go' and was on my way in no time. Pool and exercise room were terrific. a great experience during the NCAA crew races,
June 2, 2014
Rated 3 out of 5 by brutus1 Great location;Disappointing service
I received a letter in my room from the General Manager informing me that I will receive a survey from Sheraton requesting that I rate my guest experience at the hotel a 10. If a hotel actually provides a level 10 experience, then it wouldn't be necessary to solicit a 10 rating. Based on my experience, I would suggest that they spend more time training their employees to provide the service at the level they are requesting the guest to rate. I would hope that an honest assessment of a guest's experience would be more helpful to the hotel to improve its service.
May 25, 2014
Rated 5 out of 5 by JaneZ57 I had a Gorgeous Room
This is a very nice hotel. The service was topnotch, and the location is close to everything in downtown Indy. The room was absolutely gorgeous and I couldn't have asked for a nicer experience.
May 24, 2014
Rated 5 out of 5 by cindrealla Great suite
We were upgraded to a beautiful suite. It was very comfortable and spacious. Thank you for a great stay.
May 12, 2014
Rated 5 out of 5 by EJ4U89 Great Service!
Upon arriving at the hotel, we had some trouble checking in due to a 3rd party travel website through which we had booked our stay. However, it was handled more than appropriately by one of the employees, MJ. She was awesome! The other employees we encountered during our stay were very nice and personable. All of our party agreed that the beds were very comfortable, and the view of the city centre from our window was great! We'd definitely stay here again and recommend it to anyone considering it!
May 11, 2014
Rated 4 out of 5 by DrDH The waiting staff needs trained.
I arrived and had to wait in line while the front desk had only one person working. Had to go find the person to valet park my car and had to leave car out front locked. Went to Alexander Bar for bit to eat. I have stayed her several times and the females are always complaining about something in front of customers..we're out of dinner rolls...I cant believe this place...we're out of...etc" They need to go to the back room and wash their laundry. Very unprofessional. They didn't have the usual breakfast for platinum and didn't tell anyone. SO I go up there and nothing there. Went to front desk and got a coupon for buffet. Went in and served myself..finished my entire breakfast and never got a coffee or a glass of water. Finally just left the coupon on the table and checked out. The front desk is really trying to perform customer focused but the food staff are just abysmal.
May 10, 2014
Rated 4 out of 5 by Jo49 Pleasantly Surprised
This hotel has been remodeled and is located within walking distance of many points of interest. The beds are great. My only complaint was the parking as the machines were broken and you had to get out of your car and pay for parking before you could get the bar to raise. Had the staff informed me I needed to pay the parking ticket prior to checkout I would have done that and saved myself a lot of frustration.
May 9, 2014
Rated 5 out of 5 by Wayne69 Staff are great
They are always ready to help you, and they are very friendly.
May 9, 2014
Rated 4 out of 5 by Sirpeter Valet Parking
When I checked in was told that valet parking was $27/day, so I selected that. When checking out was billed $30/day. When is questioned this was told that it has always been $30/day. Did not leave a good taste in my mouth when checking out, not a good lasting impression.
May 8, 2014
Rated 4 out of 5 by hughy123 this hotel is in a good place
very nice place to stay and would let everyone i work with know that is a good place to stay
May 5, 2014
Rated 3 out of 5 by Minimarathon Hotel website
To see the facility information, I looked up the hotel website. It was bizarre. Restaurant information was so wrong and wifi info was not updated. To make a reservation for one of the restaurants, I needed to call twice but I still couldn't do it because nobody answered even I called after the time a hotel clark told me. Website is a face of hotel and this website totally failed the purpose.
May 4, 2014
Rated 4 out of 5 by Paul Newly Renovated Rooms are Nice
Even though this is an old property and some of the common areas could use a bit more work the staff is great and the newly renovated rooms are well done
April 30, 2014
Rated 5 out of 5 by Fan2001 What an Improvement
It had been about 2 years since I stayed at the hotel. The remodel is great.
April 29, 2014
Rated 5 out of 5 by Kit25 Comfortable, welcoming environment
Rooms very comfortable, quiet. All staff were very helpful and attentive.
April 29, 2014
Rated 5 out of 5 by LisaABCC Perfect stay
We booked a king suite and a king room for our Easter stay. I requested a corner room with a view of the monument. I got everything I asked for and it was amazing. The suite was a perfect place for us to hang out together, color Easter eggs and open Easter baskets in the morning. The whole facility is impeccably clean. Everyone is extremely friendly and helpful. Super comfortable bed. Wonderful shower. This is our favorite Indy hotel. We keep coming back. Excellent location as well. All in all, the best place to stay when in Indy!
April 21, 2014
Rated 5 out of 5 by Eventsonthego Glad we chose the Sheraton
Loved the upgrades and renos. Beautiful Suite, both soothing and comfortable.
Club Lounge was a treat except the host did not have a very good command of the English Language. Other than that, everything was perfect.
April 21, 2014