Rated 2 out of 5 by HankZH This hotel needs improvement
The hotel is poorly managed. Staff is more focused on having fun amongst themselves than serving guest.
Rooms was smelly and did not make a clean impression.
Bed linen were rumpled and not smelling fresh.
November 6, 2012
Rated 4 out of 5 by abcdefghijklmnopqrstuvwxy A visit to Northbrook
Good hotel.. Offers buffet breakfast - no wait service. Located adjacent to a landfill. Offers 1 ply toilet tissue.
May 12, 2014
Rated 5 out of 5 by staycation1 Staff was great
We were in Northbrook just to get away and to view the Cuneo mansion. Reception staff gave great directions, and our bartender, Joe, was exceptional. He had great dinner and shopping ideas.
September 19, 2012
Rated 5 out of 5 by CAtraveler Always Comfortable!
When travelling to Northbrook, the Sheraton is the 1st hotel I check for availability. I always feel comfortable and relaxed. Thank you for maintaining the facility and great service!
May 8, 2013
Rated 4 out of 5 by BobExWineGuy Great Wedding Weekend
My wife and I were in for a wedding in the Northbrook area and had a wonderful stay at the Sheraton Northbrook. Spend the extra money and get priviledges for the 5th Floor Lounge.
October 15, 2013
Rated 3 out of 5 by Thieny4 Room
The walls are paper thin. I could hear everything my adjoining neighbor was doing - he could even hear me snore. Made for ten days of bad sleep. Your staff is excellent though.
March 22, 2013
Rated 5 out of 5 by Alicat37 Great experience all around
I've been meaning to write this review for some time as we stayed at the Sheraton Northbrook back in October 2012. Prior to our scheduled arrival and having just returned from an out of state trip with our toddler, we realized that having the baby sleep in our room was a problem. The last trip my husband and I did not sleep at all and we decided to look for alternate accommodations that had separate bedrooms. After speaking with Robert, one of the managers, he helped us with securing connecting rooms so we can set up our son in his own room (of course we kept the doors between open, but at least if he awoke in the night he didn't see us!) In any event, this worked out great and our stay was wonderful. All of the staff were nice and helpful and the accommodations were clean and comfortable. On my recommendation, my parents just booked a room for their visit in May and this is the 1st time in years they are deviating from another nearby hotel. I think the location, amenities and quality are much better at the Sheraton Northbrook and they will be very pleased. Next time we visit the area we will definitely stay there!
January 21, 2013
Rated 5 out of 5 by Donna Pleasant Experience
This is the fourth time i have stayed in this hotel in this area and I will always come back. It is further out from my destination but it is worth the 15 minute drive.
April 15, 2013
Rated 4 out of 5 by DC70 Very Pleasing Stay
The Sheraton Chicago Northbrook Hotel was a pleasure to stay in. The Hotel is near nice eating and shopping facilities.
The staff is pleasant and very willing to help.
December 4, 2012
Rated 5 out of 5 by Sacking Great Convenient Location and Comfy Room
Soft pillows, comfortable bed, considerate staff, convenient location for North Shore and Chicago Expressways. Really love staying there when I'm in the Chicago area.
December 2, 2011
Rated 5 out of 5 Great place for Wedding party!
Thanks for being such gracious hosts to the our family for a wonderful wedding celebration!! Your place was very accommodating and even put up with our crazy crews!!
September 17, 2012
Rated 4 out of 5 by tink Brunch
room was great but pricy. when to breakfast bar thinking it was included, no one was around to ask and no sign but as soon as we got food they came out of wood work.
August 28, 2012
Rated 5 out of 5 by KCMOTRAVELER Special Treatment in the Bar
The bartenders here are very special folks - making you feel at home by treating you like family. What a great environment on the road. Need more like this hotel!
August 26, 2013
Rated 1 out of 5 by Melvyn00sad Suite's Aren't Too Sweet
Property granted Suite Night Award, but hotel mandated I move from my room at 11 am. ...so much for your 24 or the Platinum 4 pm check out.
March 6, 2014
Rated 5 out of 5 by Mike15 05/15/2013
I would highly recommend this hotel to anyone! The staff was extremely courteous without being gushy, and very professional and prompt in addressing my needs.
May 15, 2013
Rated 5 out of 5 by BarbS Warm and welcoming
Northbrook Shertaon has been my home away from home for several years. It is conveniently located, well maintained, and the staff is exceptionally welcoming.
March 11, 2012
Rated 2 out of 5 by morgan54 bathroom smelled like a sewer.
the hotel is very dark carpet is old and the bathroom was awful smellled like a sewer or a outhouse.
April 14, 2014
Rated 2 out of 5 Wedding Arrangements
If you need to book a block of rooms, I would recommend finding a different hotel. I had issues working with their staff and the 800 number.
July 4, 2012
Rated 2 out of 5 by FrequentVisitor100 Needs better pillows
Pillow are dirty and provide no support. Please change. The room rugs needs to change as they look unclean and tired looking.
December 10, 2012
Rated 4 out of 5 by Jody0424 great time
Sheraton Chicago Northbrook had a high end look and feel. Wifi worked well. Bathroom facilities A+. Close to very nice mall.
October 14, 2013
Rated 3 out of 5 by MidWest1234 Eco Program
If you use the Eco program you have to call for service such as towels, etc. This was not explained to us at check in time.
July 29, 2013
Rated 5 out of 5 by Yo2013 Excellent Hotel
We had a conference at the hotel and it exceeded our expectations. The staff where very nice and the hotel was very nice.
September 29, 2013
Rated 5 out of 5 by BAC606 Northbrook Sheraton
Excellent facility!!! Got there significantly early and was graciously allowed to check in well before the standard time.
August 9, 2012
Rated 4 out of 5 by Shelley53 Slow
Check in was slow and when I called to front desk for a cab it never came so not sure if front desk followed through.
August 12, 2013
Rated 4 out of 5 by adam Food concerns
Quality and preparation of meals was not great. Needed better attention to detail by chef. Servers were good.
April 5, 2013
Rated 3 out of 5 by Vishnya no heat in the room
great room, discounted price, thank goodness for warm blankets as the heat never kicked in. it is december..
December 19, 2012
Rated 3 out of 5 by Neela staff
one staff, new, seemed nervous on phone and at check in. slow room service. but, other than that, great.
April 23, 2013
Rated 4 out of 5 by Jill60 friendly place
When we arrived their was a room service tray outside our door that remained there until the next day
January 7, 2013
Rated 5 out of 5 by FRANK45 Great 1st Experience
My 1st experience at Sheraton Northbrook Chicago was excellent. Thanks to a wonderful hotel staff.
July 27, 2013
Rated 4 out of 5 by Traceyjeanne Very nice property
This hotel was lovely. Rooms were clean and beautiful decor. Excellant price for the quality.
June 24, 2013