Rated 5 out of 5 by Martha625 Awesome room
The suite was as big as a small apartment! The bed was heavenly and the view spectacular. I lacked nothing. Everything was very clean and orderly. The amenities were well planned for complete satisfaction.
December 10, 2012
Rated 4 out of 5 by Almanza2013 comfortable family
The room was very clean, the beds were comfortable and it met our expectations. I would recommend it to my friends and family.
July 24, 2013
Rated 5 out of 5 by MelAlso Will stay again!
This was my 2nd time to stay at this hotel. The hotel is located close to Dallas Cowboys Stadium, Ranger's Ballpark, and Six Flags. The rate was very comparable to other hotels in the area.
March 15, 2013
Rated 5 out of 5 by Kim61 One of my favorite hotels!
Excellent accommodations. Beautiful facility. Staff greets you at the curb with a smile and a hand, and treatment continues to check-in and every other area of the property.
May 8, 2013
Rated 5 out of 5 by Gloworm This hotel is convenient to many places to visit.
This is an attractive hotel that is located near many places to enjoy, such as Six Flags, Dallas Cowboy Stadium, & the Ballpark at Arlington, as well as others across the freeway.
March 2, 2013
Rated 5 out of 5 by Guy74 Conscier Lounge
This is one of my favorite Sheraton hotel. The location is unbeatable, the staff is great. Both Karla and Vickie in the lounge are the best attendants I have ever encountered.
August 13, 2012
Rated 5 out of 5 by KKman Great place to stay
Had a nice room and the staff was very friendly. Easy to walk to the Ballpark and watch the Rangers. Beds were very comfortable.
July 8, 2013
Rated 5 out of 5 by Tiffy2008 Sheraton
Staff was awesome!! Definitely like the 18th floor!
August 10, 2013
Rated 5 out of 5 by Sue345 Great Location and Great Service
Staff at this hotel were very friendly and service oriented. They were quick to assist me with anything that I needed. I would definitely stay here again.
March 26, 2012
Rated 4 out of 5 by Hooks67 Very handy
Other than the pool being incredibly dirty,
we will go back next summer.
July 26, 2013
Rated 4 out of 5 by JACowboy There's always room for improvement.
The hot items on the breakfast buffet were not hot and the breads and pastries tasted either stale or just defrosted.
June 22, 2013
Rated 5 out of 5 by tme123 Great hotel
Front desk manager was extremely nice and very welcoming. Great hotel. Close to the ballpark, Cowboy stadium and Six Flags. Highly recommended.
April 20, 2013
Rated 1 out of 5 by JFK9803 Shower terrible
The shower had a access door on the ceiling it had black mold all over it and was rusted looking. The drain for the shower was clogged.
July 26, 2012
Rated 5 out of 5 by bodie52 coffee
The coffee in the rooms as well as what is served in the conference rooms is terrible. Maybe a medium grade would be more suitable.
August 20, 2012
Rated 5 out of 5 by CaptainDan Great location
In Dallas for a meeting with long-time business friends. The Arlington location proved to be excellent.
February 22, 2013
Rated 5 out of 5 by AnimalNurse Nice Hotel
Very nice place to stay. Friendly staff. Nice area. Food a little pricey. Would stay here again.
March 26, 2013
Rated 5 out of 5 by Granny06 This hotel is great
We always enjoy staying at this hotel when we are in Arlington for a baseball game.
April 22, 2013
Rated 5 out of 5 by Buffalo1 Friendly Staff
The staff is very friendly and work to make you very comfortably
March 25, 2013
Rated 5 out of 5 by Happy40 Nice hotel
Nice comfortable beds. Good location. Nice work out room
May 3, 2013
Rated 5 out of 5 by beans Great Hotel
Very convenient and nice staff. Helped with check in and directions.
May 26, 2012
Rated 5 out of 5 by GGG123 Everything I needed for a quick business trip
Thumbs up on the buffet to start the day (great fruit!)
April 18, 2013
Rated 3 out of 5 by Letie Great staff lacking extras
This is my first and last time staying in this hotel. Although the staff was great and the bed was comfortable, you have to pay for wifi, there was not a fridge in the room, I was given a room without a tub (handicapped accessible room), had to switch rooms, the bathroom flooded because the rusty bathtub was broken, they lost my reservation for the first day (they did make up for that), tried to go swimming and the pool was only 2 feet deep and they were understaffed knowing that convention attendees had to all check out at the same time. With as much as that room cost for 2 days I could have stayed at a budget hotel and got better extras.
May 9, 2012
Rated 5 out of 5 by Redshark Very Good Hotel, Restaurant and Services
I recommend this hotel with great confidence.
March 14, 2013
Rated 5 out of 5 by TSUN TSUN
Room and meeting facilities very good.
April 18, 2013
Rated 5 out of 5 The staff made my stay wonderful!
I enjoyed my stay. Staff was wonderful!
March 3, 2013
Rated 5 out of 5 by Scrappy1 Nice hotel to stay during your visit!
Nice hotel to stay during your visit!
March 21, 2013
Rated 5 out of 5 by Josegus Room excellent
excellent location and comfortable rooms
December 13, 2012
Rated 1 out of 5 by TJ1948 Terrible customer service!
Upon first impression, very happy but things got worse by the hour! After checking in our room, we were very satisfied with the nice clean room. However, at 10:15 pm we recieved a call from Sandra at front desk. She informed us that we needed to keep quiet because another room occupant complained of too much noise coming from our room!! We were both shocked, out TV was at only a 25 level volume and that was the only noise made. We are two senior citizens and I am a former Federal Investigator, no way would we disturb other guests!! I called back and invited management to listen and check our room and Sandra hung up on me! I called back only to be hung up a second time. Either the rooms are made of paper walls or she got the wrong room! I told her that I was going to complain to Trip Advisor and Sheraton, she said, "whatever" and hung up again! I have stayed at numerous Sheraton's world wide and never had such a terrible expierence!!
We called for management to again check our room the following morning but no one came up. When we checked out, management did comp our taxi ride to the airport and promised to investigate. The staff must be way overworked or don't really give a darn about customer service!! Will never stay or recommend this hotel again.
February 14, 2013
Rated 5 out of 5 by Steve2841 Great place to stay for a Rangers Game
WE arrived during the parking of a Rangers game. As we drove in the staff at the drive entrance were courteous and professional. Next as we drove up to the entrance the bell staff/valets were extremely professional. They took care of my vehicles and it was nice not to worry about parking myself. The front desk young lady was great and check was a breeze. Most hotels have slow elevator service but not here. We got to the room and all we could say was WOW. We weren't looking at the ballpark but it was just as good. Only negative was an issue with the bed ruffle. We had a blast and will definitely come back. Thanks and keep up the great job.
July 27, 2012
Rated 2 out of 5 by Diane13 This hotel has a recurrent problem.
Every time we book rooms at the Sheraton at Arlington, there are problems checking in. They never have the rooms ready. Saturday we checked in at 2:50pm and were told we would be called when our room was ready and when we could pick up our keys. At 4:45, we still had not rec'd a call. The staff member explained that this only happens when the Rangers have home games. Well,....it seems to me that the hotel would hire extra staff, give incentives for early check-outs, or something to try and remedy this issue. Like I said, it happens every time! We love staying there because of the location, the pool area, etc. It is just the problem with checking in.
July 22, 2013