Rated 5 out of 5 by CNM2014 good customer service
Left my iPad behind; hotel located it promptly and returned it.
May 18, 2014
Rated 5 out of 5 by Julesandkatie Staff are EXCELLENT
The staff at your hotel are the best I have encountered in 26 years of professional travel! From room service, to IT, to engineering, to event staff....I have never met better. PLEASE COMMEND all, especially Vitaly for making our stay so comfortable and for sending up to our room a birthday surprise! Thank you, Julia and Katie
September 30, 2013
Rated 3 out of 5 by Tiger75 Details are key
Great room, access to Denver downtown excellent. Just wished cleaning team would have taken clues in the bathroom and cleaned the picture and mirror frames.
I swiped the dust each morning.....thinking ths would clue someone in on cleaning these items. The obviously of and accumulating dust is not good for one's health.
October 8, 2012
Rated 3 out of 5 by silentshawno Very good hotel with potential to be great
I would recommend this hotel, and if they improved their booking process I would HIGHLY recommend it.
Location is great, buildings are spacious with lobby access to coffe shop, restaurant and bar. Multiple options for business work space in lobby adjacent to main hotel restaurant. Food - very good - highly recommend breakfast buffet - very good value. Comfortable rooms. Staff very friendly and helpful once you are successfully checked in. Pre-check in service needs improvement but post-check in service is excellent.
There seems to be a disconnect between the booking/reservation system and the records available on file during check-in. We booked 4 mountain view rooms over the phone and received a confirmation email. Upon check-in we were told that there were not 4 mountain rooms available despite our confirmation. We provided individual credit cards at check-in which did not make it on to our files until the second time we provided them.
November 20, 2011
Rated 3 out of 5 by vacationsR1 Great location for activities in Denver
Perfect location for accessing anything in downtown Denver. The hotel is nicely updated and clean. We self parked instead of using valet. The parking was confusing and difficult to exit. The fitness center was large with a lot of great workout equipment but it was so hot it made it difficult to workout.
December 6, 2011
Rated 1 out of 5 by Labs12 I expected more fom Sheraton
I stayed 3 nights at your hotel. On the morning of my second day the toilet paper dispenser fell off the wall, the hook inside the bathroom door also fell off while trying to hang my clothing...AND to make matters worse, after my shower I could not open the bathroom door. The door was swollen/swelled. I was locked inside that confined space and could not get out. Lucky for me I had my cell phone w/me in the bathroom. I called the front desk. Maint/Sec arrived. alltogether it took your team approx 25 min to unlock the room door and unjam the bathroom. This I think is unacceptable for the Sheaton
June 25, 2013
Rated 3 out of 5 by BigFamily8 Time for improvements
I've said it before and now I think I'll wait for a renovation before I stay here again. The beds are too worn and my back hurts a lot when I stay here. The carpets and sofa are tried. The vent for the a/c in the room was so very loaded with dust I was concerned for the air quality in the room. I will only recommend this hotel with disclosure...
August 11, 2014
Rated 4 out of 5 by SLYZ Nice hotel - would stay again
I stayed at this hotel for a conference and was pleased by the spaciousness of the room. A bit unhappy that the cleaning staff wasn't as meticulous as I would have hoped as the room's previous occupant's shower supplies were left in the shower.
I would stay again at this hotel however.
November 14, 2012
Rated 5 out of 5 by Dbox Fabulous
Very nice! Close to a lot of restaurants and shopping. Restaurant at hotel was very good also and the full service bar was also very nice. Hotel staff very friendly.
August 15, 2014
Rated 3 out of 5 by OK3211 Just OK
The overall hotel was OK, parking was a mess, our keys were difficult to use when we tried to enter our room, they had to be swiped 20 times before they worked, the toilet malfuntioned and we had to take the lid off during the night to fix and maid left the lid on the bathroom floor.
September 24, 2013
Rated 3 out of 5 by JCW0407 Denver - Sheraton
The hotel has a great location, the rooms are nice but the A/C conditions are not great. We had to move rooms hoping that the A/C was better in another room and it didn't change much. The lady that checked us in Shelby was AWESOME! Great service and very accommodating.
June 30, 2013
Rated 3 out of 5 by USMCVET Convenient Location
I would expect more from Sheraton based on previous stays at different locations. The room itself was VERY small and had a strange odor. The room was booked as part of a travel package so it is what it is. The location is incredibly convenient to all of Denver.
July 26, 2012
Rated 2 out of 5 by Patrolman I will not stay here again
Lets start with the staff. Un co-operative, rude, and all in all just didn't care at all. I found blood drops on a towel in the bathroom, went to the Concierge and complained, he didn't even bat an eyelid. "Yeah, so what do you want me to do about it"
I told him it was not good enough, he just walked away. Next, we rented a rental car, told 4 of the door people we were sitting on the seat outside and could they tell us when the rental arrived, the car did arrive and it wasn't until an hour later that we actually found the person that delivered the car to us. He had spoken with the same people and they told him they knew nothing about the car. We watched all this facade unwind and no one even cared.
I feel that the staff in this Hotel need a lesson in customer care and are very unprofessional. They all need to read the book "A moment of truth" and get their act together. I will never stay here again and am a very dissatisfied Customer. Having stayed a Sheraton Hotels in the past around the world, I would class this one a the worse.
June 28, 2013
Rated 5 out of 5 by laurelannk Outstanding fitness facility
Of all the hotels I've visited, this had the largest, most up to date and well-maintained fitness facility. Available 24 hours, it was usually busy at all times! It was a great way to keep up my fitness on the road.
August 30, 2013
Rated 4 out of 5 by James150 Not quite ready for SPG Gold
Checked in, was given a normal room. Went to the room, no water. Went to the desk and someone went into the back room after telling me that there should have been two bottles of complimentary water in my room and then gave me a single bottle. As I chose the green option (which btw, the coupon was delivered the morning of my departure) no one ever came to bring any more water. The room was very cold and even leaving the thermostat on 75 it never got above 72 in the room. The staff were OK, but do not really make you feel that you should be there.
July 23, 2014
Rated 5 out of 5 by TravelerGS Best Hotel in Downtown Denver
I have been staying at this Hotel for a number of years, I am always welcomed as a return guest. I always get the same room that I request.
This is a large Hotel, and it may take a few moments to get checked in, Room service may take a short time as well.
Rooms in the Tower Building are small, except for the suites. If you need more space, ask for rooms in the Plaza Building.
It may take a moment for you to get to the Tower Building, but you will get the hang of it.
Parking can be expensive, I would suggest taking the RTD Sky Ride from DIA, and then the Free 16th Street Mall Shuttle.
The Hotel is well situated on the 16th Street Mall, and many fine restaurants, and shopping can be found within walking distance or the Free 16th Street Mall Shuttle.
You will be glad that you choose this Hotel to explore downtown Denver.
August 3, 2014
Rated 1 out of 5 by kvbb Billed for 2 nights after I checked out
I stayed at this hotel for two nights (July 29-30) and checked out on July 30th which at that time I got a receipt showing that I paid for two nights. A couple of weeks later while reviewing my credit card statement I noticed that this hotel billed me for two additional days August 1st and August 2nd even though I had already checked out. When I called to get this issue resolved I could not talk to a live person but kept getting a message that the business hours were from 8AM to 5 PM Monday-Friday even though I was calling during that time. I finally got someone to call me back and supposedly they told me this was an error and they would take care of it. At this time I am waiting to see if the charges are reversed on my credit card statement.
I have stayed at many of hotels over the years but I have never been charged for additional nights after I checked out. It seems that the hotel was hoping that I would not catch the extra charges on my credit card since the reversed it right away after I contacted them. I do not think that I will be staying at this hotel or any Sheraton hotels anytime soon even though they are a preferred provider for my company.
August 14, 2014
Rated 4 out of 5 by OccassionalTraveler Overall Great Hotel
Great hotel, in good location. Can walk to lots of events, restaurants, and other local spots easily. Can also get lost pretty easily in this hotel as it is two bldgs, with elevators everywhere going to different places. May want to write down where you park to make it easier.
Would prefer that the 2 in gap on the bottom of the rooms be dealt with. Its amazing how much noise filters in though them in the middle of the night.
Front Desk personnel were really great. Gave tips on moving around the city, places to eat, tips to make the stay better. Moved a lot of people through checkin quickly, but still felt like they took the time to speak with each person and answer questions.
Sorry we only stayed here for one night, but it was great, and we will be back for more on future trips.
July 29, 2014
Rated 5 out of 5 by JeffUC Good value
Excellent breakfast, good value for the price. Free WiFi much appreciated.
March 8, 2014
Rated 5 out of 5 by Tricia Beautiful hotel with great staff
Staff was extremely friendly and knowledgeable of the area, and the hotel was very clean and my room was incredibly big and comfortable.
June 3, 2013
Rated 5 out of 5 by lip54 This hotel's staff is AWESOME!
From the moment we checked in to the moment we checked out the staff was polite, knowledgeable and courteous. I would stay here again.
November 5, 2012
Rated 5 out of 5 by krae Staff great
Any questions or concerns I had were handled buy the staff quick and kindly that is always a good reason to return again.
June 16, 2013
Rated 1 out of 5 by JSmith2013 Great Location
Great location of Hotel, however the service and the lack of maintenance is less to be desired.
November 18, 2013
Rated 5 out of 5 by Elway Bronco Game
Great prices, Great location . Nice suite. Had to ask for a frige but it showed up shortly after.
September 26, 2013
Rated 5 out of 5 by MLcoach Great sleep
Everything was fine and especially helpful front desk.
February 2, 2014
Rated 4 out of 5 by Busybody Really a nice place to stay
The hotel and it's facilities are really great. Business meeting rooms and service staff were really great, clean and well kept. The hotel staff was really great and helped answer any questions I may have had.
August 11, 2014
Rated 2 out of 5 by CPayne13 Location and Staff: Great! Room: Meh.
This hotel was Nice-ish. Location was great! Especially with all of the food options accessible from within the hotel. Staff was great. When I "blew a fuse" when using a hair dryer, the maintenance man was fast and friendly. Unfortunately, often it is the bad that you remember most. We had to fight the toilet every time get it to flush. The shower drain was ridiculously loud. The TV audio had static. The seemingly convenient HDMI outlet wouldn't recognize my iPad (even with appropriate connectors and cables). Not to mention this was the smallest hotel room in which I've ever stayed. I think I will stay elsewhere when coming back to Denver.
January 2, 2014
Rated 5 out of 5 by Fancy Very nice
Very nice hotel, rooms clean, nice views, roof top pool very nice as well.
June 3, 2013
Rated 4 out of 5 by George281 First impressions
On arrival at 10:30pm, the parking garage was very tight to maneuver and park. Checking in, and being the only person waiting in the preferred line, the young lady w/braces working the counter spent 20 mins chatting/flirting with a patron whilst her colleague checked-in 3-4 people. She then put me in the smallest, furthest away room and tried to explain it to be my fault for arriving so late. Next morning I called lobby to complain to manager. Larry took my call, quickly addressed my concerns and within 1 hr had me in a suitable room. He was very courteous and professional. Basically, he saved the day for your reputation as far as I'm concerned.
August 16, 2013
Rated 3 out of 5 by William811 Hotel did not meet expectation
Having stayed at several Sheraton and Westin properties and must my room was a real disappoint meant for the price point. My mirrored closet doors were off track and the relative size of the room was a disappointment as well. I stayed in the tower and access to it from the lobby was a little confusing when first directed by the staff. I know that was because it was across the street and having a customer go outside crossing traffic would not be the right thing to do. Once there two elevators on the tower side were just a bit too small when several people needed access. Staff was friendly, lobby attractive, room 1534 did not meet my expectations.
November 3, 2012