Rated 3 out of 5 by TRSmith Exercise room issues
I was in Dallas for an internal meeting. I have stayed at your facility a number of times because its very close to our office and provides great convenience.
The rooms were comfortable as usual. The staff were responsive and supportive as usual. I ordered room service one eve and the food was average. Wine list was limited.
My biggest complaint for this trip is focuseed around the exercise room. Wifi service/strength was inadequate. I tried using all 3 lifecycle machines - and all 3 had functional issues with the touchscreen - making them very difficult to use. The temperature and humidity in the workout was too warm and too humid for me.
August 2, 2014
Rated 5 out of 5 by slking Spectacular Experience
Upon checking in I was disappointed there were no upgrades available, but encouraged that checking back the next day I might be able to find one. The room was pretty small and smelled of fresh paint, however that didn't matter in the long run. There was a beautiful gift shop on site, a fun and exciting scene downstairs at the bar and the service by the senior members of the staff was next to none! We had an issue with the gate not opening for the parking garage and the valet did not handle it the way I would have liked, and when the head of the valets asked about my stay later and I told him he told me he would personally follow up with the overnight valet attendant, encouraged me to report the fresh paint smell and the smaller room to the desk and request a room in the previously renovated tower. I did so, was immediately moved to another room and treated like royalty. I appreciated the service, the smiles, and the eagerness to please from the entire staff. I would definitely go back!
June 14, 2012
Rated 1 out of 5 by Maryannb Never Again
My husband and I will NEVER stay at your hotel again. Although your staff was very kind, the room was not cleaned well, 1 trash can for a suite, no refrigerator. We did order a small refrigerator for $20.00 and it leaked. The food at every restaurant AND room service was awful. Thank you.
February 11, 2013
Rated 5 out of 5 by PDLOHappyme Lifetime, Spectacular Memories at Sheraton Dallas TX
Ms. Carrie rolled out the carpet with an unforgettable weekend that left sweet lifetime memories. Limo transport services to and from the airport. As we arrived tired and hungry from the long plane ride, we walked into a luxurious and spacious 2 bedroom Executive Suite, with 2 queen beds each, rose pedals on the bed, personalized gift package, and some finger licking BBQ dinner to die for. Thanks so much Carrie for these lifetime memories, that will get me back to the Sheraton sooner than later. Outstanding staff, was very personable, courteous, and polite, great buffet breakfast in the lobby area restaurant, loved the Fitness Center, close proximity to Dart transportation system to the American Airline Center, all of which far exceeded my expectation of the Sheraton Hotel. Such an awesome experience, down to the complimentary Business Services for printing our boarding passes. Loved it! Thank you ALL for this dream vacation. Keep up the good work and God Bless you. Our family will always treasure it.
September 10, 2013
Rated 1 out of 5 by camper1 I would never go back
We had problems from over 30 minutes to deliver our beverages to our table, to room service over charges to LONG lines, LONG waits to speak with a manager and to top it off, reviewing my credit card bill upon arriving home they overcharged me from the final ZEROED OUT STATEMENT!!!!
February 12, 2013
Rated 5 out of 5 by Eddie917 Hotel was great
We had a great stay, clean rooms. and good service. Staff was great, only issue was elevators.They were not working very well, requiring preventive maintainance. Elevators at one time not working at all. Other than that, we had a good stay. Keep up the good work.
May 5, 2014
Rated 2 out of 5 by guye926 Worst Hotel Stay in a Long Time
Upon entering room 2339 immediately hit with a "sewage gas" type smell. Alerted front desk/engineering who came while I was at dinner and must have sprayed some industrial strength type deodorizer. When I got back to the room after midnight, the deodorizer smell was overwhelming. Tried to sleep through it but It was stinging my eyes and I could actually taste it! Needless to say, didn't get much sleep. Called front desk immediately in a.m. to tell them the room now smelled like Sewage AND Deodorizer. They did move me to a different room for my second night, but overall not a good experience and not very concerned/accomodating, especially for a SPG member.
September 11, 2014
Rated 4 out of 5 by wayne8 Executive Suite
We had problems with the heating & A/C that were never resolved or compensated for. The 1st night, we came in late and though the room was warm, we just thought it would take time to cool down, but it didn't. The next day, we reported it. It took 2 repairmen over an hour to fix it. They fixed it too well and it would not stop cooling. I reported that the next day and they apologized and gave me 2 breakfast coupons, which I told them I would not be able to use. The cold days and nights that followed outside were just as cold inside. My wife didn't want to have to pack up and move again, so we stuck it out for 2 more days. Other than that and the ungodly tipping of Valet, everything else was fine. You would think that at the very least in the Executive Suite there would be a refrigerator and micro wave, but those were scarce, costly, and didn't work right, though we did get the fridge for free. It froze everything we put in it no matter where the dial was set, really useless as it ruined all of our left overs and drinks.
January 26, 2014
Rated 1 out of 5 by KLJH Bad Experience
I stayed at the Dallas Sharaton on Olive street for three nights. I was in town for the Rodan and Fields convention. The following issues occurred during our stay:
1) one set of towels for double occupancy
(we requested two additional towels)
2) No shower gel in bathroom
(we requested it and it was sent to our room)
3) No answer when dialing room service or guest services or the operator. Endless ringing and no recorded messages. This occurred every day and evening of our stay.
4) Inadequate staffing in sports bar during lunch - 45 minute wait for our food.
On a positive note - the concierge and registration process was efficient and the employees were nice and professional.
Message to Hotel Management:
I would suggest that if you know you are hosting a large group of guests during a convention that you staff appropriately- particularly the phone staff. Endless ringing is not acceptable and we even called from an outside line (using our cell phones) to try to get someone to pick up at guest services and room service.
February 11, 2013
Rated 5 out of 5 by Linda the staff is outstanding and I love the "green" program
The staff was always friendly and helpful during my entire stay, despite being extremely busy with conventions when I was there. I love the "green" option of not having your room serviced. I think that is a win/win for everyone. The fitness center was also VERY nice.
March 25, 2013
Rated 4 out of 5 by DallasBusTrip Ronald in the Club Lounge
Ronald in the Club Lounge made my visit GREAT! His genuine concern for the guest epitomizes customer service. If I were your competition, I would have to steal Ronald. Smart thing for the Sheraton to do .... double his pay and don't let him get away!
October 31, 2013
Rated 5 out of 5 by CAJones Exceeded Expectations
I used SPG points to get a room and I am an SPG Gold Member. They automatically upgraded me to an Executive Suite! I was quite impressed. It was huge and very clean. The staff was very friendly. Parking was quite pricey though at $29 for Valet.
August 14, 2012
Rated 5 out of 5 by Kenshin First class Hotel...
Sheraton Dallas staff makes you feel like you're the only guest in the house. Everybody went above and beyond to help me feel comfortable. I'm not even in the PresidentialSuite and I got first class treatment .. AAAA ++++ to Customer Service..
September 3, 2013
Rated 5 out of 5 by saemstay22 Review22
Excellent responsiveness of front desk. I enjoyed the benefit of WiFi. When hotel cards wouldn't work, front desk offered me a complimentary drink to make up for my trouble. Food at "Draft" was excellent.
May 20, 2014
Rated 5 out of 5 by mnswa737 Very nice hotel
Everyone in our group enjoyed our stay. The hotel was very nice and the staff was very friendly! If you need a hotel downtown I highly recommend. There were several great restaurants within walking distance as well!
April 3, 2014
Rated 5 out of 5 by Tedl This hotel has excellent service in club lounge
I was very pleased with the service I received from Ms. Jackie. She goes above and beyond to treat the people in the Lounge with great respect and in a friendly atmosphere. She is truly a great asset for the Sheraton Hotel.
April 19, 2012
Rated 2 out of 5 by ridiculous input
The individual bottle water room charge($4) was not shown anywhere in the room,and I think $15 a day for wi fi is a bit much
Plastic water cups in the room for drinking is more like Motel 6
October 31, 2013
Rated 5 out of 5 by Bare56 Pleasant stay
Everything was pleasant, any questions I had were answered quickly and politely. The only problem I had was that the drink prices were a bit high and there were no other choices.
May 5, 2014
Rated 5 out of 5 by Drummom Impeccable staff
The staff in every department went out of their way to be accomodating. They did it with a smile and a genuiness that made you feel they loved their job and wanted you to love staying there.
February 25, 2013
Rated 4 out of 5 by wsu96 Club Lounge Experience
The staff person for the evening I was at the hotel, Ms. Jackie, is one of the most hospitable people I have even met. She made each guest feel like they were the only person in the lounge.
March 13, 2012
Rated 5 out of 5 by SKPY This establishment has excellent staff
We were there for a weekend of meetings and activities. I would like to commend the staff at the hotel; they were very attentive to all our needs. We will return.
May 6, 2014
Rated 3 out of 5 by JW42 Train Noise and Slow Staff Responsiveness
Hotel was clean/large/well-organized for a conference but unremarkable.
At night, the frequent train was loud and disturbing making sleep difficult.
In addition, we were organized to have a late stay for our meeting (departure at 3PM). I had a plane departure at 2:30. I went to the room at 12:40, and the key had been deactivated. I had a shuttle that was leaving at 1PM. I asked security to hurry. No response by 12:55 and when I spoke with operator about my frustration she stated that they were very busy and doing their best. Missed car but not plan (DFW security was fast for American Eagle).
All in all - not a great stay for a business traveler.
August 2, 2014
Rated 2 out of 5 by puffdaddy This hotel had a hard time handling large crowds
The bed was comfortable.
The tissues were like sandpaper.
The room had a buzzing noise that made it hard to fall asleep.
Liked the green program.
Rooms service was terrible.
March 5, 2013
Rated 5 out of 5 by fire022 Great location and features.
Flight was delayed and arrived around mindnight on my check-in date. Staff was very friendly and upgraded me to an executive suite; which was beautiful with a great view.
November 13, 2012
Rated 5 out of 5 by Peggy200 Great Staff
Fast, friendly service from the moment we drove up to the hotel, till we when we checked out. Great staff, clean rooms, great food. Thank you for a stress free stay.
August 27, 2012
Rated 3 out of 5 by MikeVA Conference Stay
Understanding there were several thousand folks to get checked in for a rather large conference, it took a little over an hour to get through the line to check in to the hotel. The air conditioning in the room I was assigned was extremely inadequate. After having facilities work on the a/c twice, I resorted to getting a box fan to move the air in the room. Several of us had complaints about the a/c in the south tower, one person was moved to the central tower. Other than the temperature of the rooms in the South Tower and the length of time to get checked in, the remainder of the visit was pleasant. The rooms and areas provided for training, vendors and evening meals were very nice. I recently noticed a charge that was made to my credit card by the hotel and am awaiting contact from Mr. Johnson to see if we can get that cleared up. I did not purchase anything that should have been charged to my credit card for that amount of money. Although they feel an email is appropriate, before taking off for the weekend, leaving a question unanswered, I am at least getting a partial credit for the the money that was charged without justification.
August 23, 2013
Rated 5 out of 5 by IS96 Club Lounge Staff
I have stayed in your hotel several times and really appreciate the great service from your staff in the club lounge - particularly Miss Jackie.
March 6, 2012
Rated 2 out of 5 by ChrisMc Poor, poor maintenance and upkeep
I stayed in this hotel for a national conference. My room, 1709 south tower, had a poorly functioning fluorescent tube in the bathroom. At best, it was at 50% capacity. The maintenance department left me a note saying they had fixed it, but there was no change. Very difficult to apply makeup in the poor light.
When I tried to adjust the thermostat prior to going to bed, I found that there was no thermostat. It had been removed from the wall and wires were dangling. Too late for me to change rooms.
So, $200 a night for this? Plus additional fees for Internet? I spent the prior night in Houston in an airport hotel with much better maintenance.
February 9, 2014
Rated 5 out of 5 by Rich007 Cleanliness and comfort
My room and the meeting rooms were very clean and comfortable. I have no complaints at all about my stay here.
May 8, 2014
Rated 5 out of 5 by Dom43 Domenico43
This hotel was set up so that all of my meals could have been taken in any of the eating establishments for a casual or more formal meal.
February 3, 2013