Sheraton Dallas Hotel

  • 400 North Olive Street
  • Dallas,
  • Texas
  • 75201
  • Stati Uniti
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Camere e tariffe

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Queste informazioni ci consentiranno di individuare le camere più appropriate per il vostro soggiorno, nonché di organizzare al meglio il vostro arrivo.

Fare riferimento ai termini e dettagli della camera per informazioni sui costi per letti a scomparsa e/o ospiti aggiuntivi.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1212 reviewers.
Rated 1 out of 5 by Many concerns not usually seen at a Sheraton 1. Took coupons to use in restaurant. the only place open for dinner was the sports bar - due to low occupancy rate according to a staff member. 2. No menu or room service menu in room. 3. Did not have hot water for bath. 4. After paying $29 for valet parking, the staff seemed to expect a large tip in addition. 5. Requested a room close to elevator / lobby due to mobility issues. Was given a room at the far extremity of the hotel -- since the "occupancy was so low" it is hard to believe this request could not be accomodated. December 19, 2011
Rated 5 out of 5 by Very comfortable stay! Super compfy beds, fast elevator, workout room is spacious and the roof top pool is awesome!! August 6, 2014
Rated 2 out of 5 by Good and bad experiences during training Good: Bedding, Food@seminars, Check in/out staff and nearby railway stations, seminars included breakfast and lunch and waiters were very very courteous and caring. Bad: Line @check in was around 20 minutes, no hot water just warm water every night and morning (4 night stay), arrival date and 3rd day "no bottles of water" (water was replenished 2nd and 4th day), I tried do have dinner on 3rd night at "Kitchen Table" and had to leave the table after almost 20 minutes waiting for the waiter (for first contact). January 27, 2014
Rated 2 out of 5 by hotel needs major improvement Half of the time my room key didn't work. It would take numerous tries to get the door open. Had to finally call security to let me in. Food was WAY too expensive and was mostly unsatisfactory in quality and portion size for the price. Especially the breakfast buffet at @22.00. (really??) The best service I got was from two young ladies at the Concierge's desk. One on Thursday night and one named Tabitha on Saturday. May 5, 2014
Rated 3 out of 5 by The rest of the hotel might be very good but the bathroom in my room had a large hole above the shower head. I woke up to the sounds of water pouring from the hole to my bathtub. I had to wait for an hour to make sure the people on the floor above finished their showers before I would take a shower muself with disgust. Can't believe nobody saw this problem before and reported it. August 1, 2014
Rated 5 out of 5 by Ms This hotel is in a great location. The rooms are spacious and clean and the staff are very friendly. August 5, 2014
Rated 3 out of 5 by Finance Trouble I sent a check to the hotel a week prior to my arrival. The check was to cover my room/tax. Upon check-in I asked the front desk agent if the check was on file, she said no. She didn't ask to follow-up or anything. After doing research I found out the check was received a week prior and already cashed. I mailed the check along with a copy of my confirmation letter and it still wasn't posted to my account. After being transferred to Accounting several times, I got a hold of someone (I can't remember her name) she was able to locate the check and post it to my account. I understand it is a large hotel but I don't understand how a check is received with a confirmation, cashed and no one post the check. As for the front desk agent, she didn't bother to ask in assisting me in finding the check. November 13, 2013
Rated 1 out of 5 by Sheraton Dallas - Lost my reservation??? 1. Lost my reservation. I'm not certain how this happened. I have over 300 nights at Starwood in last 14 years and never happened before??? 2. No email receipt like I get from every other Starwood hotel. The printed receipt didn't have a letter head, so my accounting group would have no idea where this receipt is from??? I know Texans like to be different, but I don't think in this way. I'm not angry, just confused these odd things can happen in 2014 April 3, 2014
Rated 1 out of 5 by Nightmare - Stay away Horrible from the beginning to the end... How about killing ants in your bed before going to sleep (I kept 20 of them to show the staff)? Or the shower door falling on you when you open it? Or the jammed sliding bathroom door? Or housekeeping forgets to clean your room? Or the big bang of other room doors when closing... They switched me to a bigger room... I was impressed until I realized I was right behind the elevators. I could hear ALL NIGHT the noise of the motor. STAY AWAY FROM THIS HOTEL. November 16, 2012
Rated 4 out of 5 by High volume corporate client Overall experience was very good. However Internet connection constantly dropped. Very disappointed when told I could not earn SPG points simply because the room was "paid for by my company" via direct bill. August 2, 2014
Rated 3 out of 5 by Very good hotel ruined by quality of food. We expected better from Food/Bev. We've had far better quality food for 1/3 the price. Don't mind payiing if the quality of food and service matches the cost. Toast burned, eggs dry, hash browns burned and hard, ham burned in some spots. No smiles, unfriendly in both bar and restaurant. Felt uncomfortable with Waitress in the bar. May 6, 2014
Rated 1 out of 5 by This hotel needs better leadership, stop penny pinching The worst hotel restaurant food ever experienced, (from a business traveler that travels quite a bit). Clearly everything is frozen. The hotel has hard working well meaning employees with no leadership, obviously inadequate training, no means to make the improvements it needs. The room's central heat did not work and although the hard working building engineer worked on it, the problem was of a central issue. The hotel management was informed and did NOT DO anything !!!!!!!! November 11, 2013
Rated 5 out of 5 by Review22 Excellent responsiveness of front desk. I enjoyed the benefit of WiFi. When hotel cards wouldn't work, front desk offered me a complimentary drink to make up for my trouble. Food at "Draft" was excellent. May 20, 2014
Rated 1 out of 5 by NOT THE BEST The air conditioning was not constant. it would be cool to go to bed but then the room would get hot during the night. The food was not that great according to the price being charged. I could not check out early by paying cash but leaving a credit card on file if needed. It was difficult getting checked in for my stay. May 6, 2014
Rated 5 out of 5 by Best Conference Hotel The Sheraton Dallas Hotel offers everything from business to vacation. Gracious hospitality; conscience staff; most comfortable, clean guest rooms; fabulous health facilities; great meeting space - all qualities of a superb hotel facility. July 31, 2014
Rated 2 out of 5 by Poor Housekeeping Prior to arriving at the hotel, I called the Sheraton Dallas Hotel to add two people to my reservation and a rollaway bed. It was a simple request and I didn't spend much time on the phone. Upon arrival, I was quickly informed that it would be a fire hazard if I added a rollaway bed to my room. This unexpected response caused me to immediately pull out my computer from my laptop bag. I had saved all of the agent's responses in an online notepad: the date and time of the call, what transpired during the call and how the conversation had ended. The man who was working behind the reception desk at the Sheraton Dallas Hotel was ABSOLUTELY amazing. He was extremely calm, cool and collected. He listened to what I had to said and after a little digging found a note about the rollaway bed on his computer screen, confirming that I had not been lying about speaking with the agent. He upgraded me and my fellow roommates to an executive suite for free. I left the reception desk very happy and I fell in love with the room. However, that excitement was short lived because our room was NEVER cleaned. I had declined the offer to participate in the Make it Green program because I was going to be sharing 1 room with 3 other people. After noticing that we had NOT been giving new towels or sheets and that the trash was piling up in our room, I had to personally call the reception desk to request a housekeeper to come and clean the room. I had to do this twice on two different occasions. We spent a total of 5 nights in the hotel and only 2 of them were cleaned. Fortunately, our room was always organized because of my personal cleaning habits, but it shouldn't have been my responsibility. To add insult to injury, the last night in the hotel, we came back to find that two pillows were missing their pillowcases. If that wasn't bad enough, one of the pillows was stained with blood. One of my female roommates had trouble sleeping on the bed the remainder of the night. Sheraton Dallas Hotel then made a mess out of my credit card, frequently adding and removing charges AFTER I had already checked out of the hotel. The receipt (or folio) I had received via email did not match my credit card transaction history. Yes, I am fully aware that there was supposed to be a $50 incidentals charge which would be removed in 3-5 business days. But what I am referring to was the actual cost of the hotel room. I had been overcharged so I called to speak with a representative from the hotel. Even as we were on the phone together, changes were taking place automatically on the computer screen in front of her. It was a very tedious process having to be in constant contact with both the hotel and my credit card company to verify the exact amount that I owed. It was a nightmare. August 7, 2014
Rated 4 out of 5 by staff I am extremely disappointed that the valet parking people advised us to take a company lincoln or SUV and we were told the driver is only a couple of dollars more than a Taxi when we arrived at our destination the driver charged us $50.00 for one way and then said he would come back to get us we called and he never showed up or answered his phone also the Taxi was only $26.00 for one way and we feel we were taken advantage of the driver said his name was million June 11, 2012
Rated 4 out of 5 by Billing Issues And Rewards Program Upon arrival, I signed up for the rewards program. After being unable to log onto the free internet service that came with the rewards program, I found out it had been switched over to one of my room mate's names. Twice I tried to correct this. When we tried to check out, my room mate had been charged for internet service. When trying to correct this, the person I spoke with told me it was charges for using the phone. The only calls made on the room phone was to the front desk. July 22, 2014
Rated 5 out of 5 by Hotel was great We had a great stay, clean rooms. and good service. Staff was great, only issue was elevators.They were not working very well, requiring preventive maintainance. Elevators at one time not working at all. Other than that, we had a good stay. Keep up the good work. May 5, 2014
Rated 1 out of 5 by Sheraton Downtown Dallas I often stay at Sheraton's since they are part of the Starwood family of hotels. This was by far the worst place I have ever stayed. The room while clean was worn, the ac did not work and it took over an hour to receive a order of tea to our room after arriving. We called the desk starting at 7:30 to indicate that the AC was out of order and at 9:15 after 3 more calls somebody arrived to reset the controls. On Sunday morning we ordered room service, pancakes for me , fruit for my wife. The pancakes were half cooked and the sausage was cold. The fruit was not sliced and the coffee was cold. I did talk to the hotel manager while checking out and she was very apologetic and assured me that the hotel took these matters very seriously. She indicated she wanted to make it up to me by sending me a weekend stay which to date I have not received. September 16, 2012
Rated 1 out of 5 by Did not have a good experience I made a reserveation for a "club level" assuming the club room would be close to the room. I was placed in a Junior Suite in another tower that was at the other end of the hotel. That being said, the premium paid for the club level was not worth it the inconvience. Also, room did not come with sleeper sofa bedding and they were eventually delivered as told there were no pillows left. Really? No pillows. March 4, 2014
Rated 5 out of 5 by Love the Hotel features love everything especially the pool August 1, 2014
Rated 1 out of 5 by Very poor hotel My wife and I checked in to attend the Margarita Ball on Saturday afternoon around 3:30pm. We attempted to valet park, but as I finally was able to drive under the awning, aftern 45 minute wait, I was rudely informed valet lot was full. Went to the room and attempted to shower, being met with ice cold water and no washcloths. We ordered chocolate strawberries at 5pm and were told an hour wait. At 7pm they had not arrived, and we had to leave for the event. We called for roomservice at 11:05pm and were told they had closed. My wife asked where our strawberries were and she was told, rooomservice had closed. A nice girl named Carmen said they would still bring them. Around 11:30pm they finally arrived. About 6 hours late. We wokd at 9am to shower and again my wife and I had the pleasure of an ice cold shower. Be assured, we will not be staying at this hotel again. November 25, 2013
Rated 4 out of 5 by Incorrect billing Overall a great facility with very attentive staff. However, my final bill was not as quoted by my corporate headquarters at Southwest Airlines . Southwest said I would be paying 56.00 per night but I was charged 66.00. The checkout operator on the phone was nice but said she would have to research it. Since I was pressed for time I had to leave without resolving the issue. July 26, 2014
Rated 5 out of 5 by Pleasant stay Everything was pleasant, any questions I had were answered quickly and politely. The only problem I had was that the drink prices were a bit high and there were no other choices. May 5, 2014
Rated 5 out of 5 by Overall my stay was great Most impressive was the woman who checked me in. Wish i had her name. She was great, very welcoming with good sense of humor. July 31, 2014
Rated 5 out of 5 by This establishment has excellent staff We were there for a weekend of meetings and activities. I would like to commend the staff at the hotel; they were very attentive to all our needs. We will return. May 6, 2014
Rated 1 out of 5 by Guest services was terrible After waiting in line for about 30 minutes to check in, 3 people were put in a king room. Our reservations clearly showed 3 people. We were told at check in we could request a rollaway. We tried calling guest services for over an hour, we were put on hold and disconnected over 10 times. and then went to guest services to speak to a manager. We were told rooms arent guaranteed if booked through a 3rd party and we would get a rollaway. Never received the roll away. We were so tired 3 of us fell asleep in the king bed until the people next door started arguing at 2:30 am. Called guest services and was put through to security - yes I got through at 2:30 am. Dont think they ever did anything. The arguing went on for over 30 minutes. Worst hotel stay ever !! I will never stay at or recommend Sheraton hotels. I guess if you book through a 3rd party you are a 2nd rate customer. March 4, 2013
Rated 1 out of 5 by Not a great experience Overall experience was terrible. Staff was rude, housekeeping never responded to requests that were made multiple times leaving us with no towels, no coffee and frustrated with the lack of respect as a guest to even respond to a simple request. The room was dusty and dirty, found an ant on our bed, ran out of toilet paper, and hair in our beds upon arrival. The room was spacious which was nice and that's about it. February 11, 2013
Rated 5 out of 5 by Service with a Smile I must compliment your concierge service desk and bring special attention to one individual who went well beyond the call of duty - Dan. His response to one of my requests was done with such immediacy and respect that I felt as if I was the most important person in the building! This kind of service is rare today and instills in me the desire to stay at the Sheraton Dallas next time I'm in town. Well done, Dan! June 3, 2012
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