Rated 3 out of 5 by Nitin Not so good experience, could have been better
Had high expectations, being a Sheraton hotel, but was set back due to following:
- Room size is very inadequate for a Sheraton hotel
- Room service for tea/coffee took ages to arrive all days and was cold when served
- Internet was flaky most days, wasnt working at all last day
- Very limited international cuisine choice on menu.
Only silver lining was the staff at restaurent and front desk who were very helpful.
May 21, 2013
Rated 2 out of 5 by John I do not prefer this hotel
While the front desk staff was very helpful, I made reservation almost two months in advance, there was no room on the"SPG preferred floor". I was placed in a room on the first floor right on top of the discotec that made it somewhat difficult to sleep. Hmmm.
May 19, 2013
Rated 3 out of 5 by Cas2013 Too expensive for what it offers
While my experience was not a bad one, the cost of services like parking, fast internet and breakfast are absolutely outrageous and not justifiable. My one night stay amounted to R$811 which is roughly US$ 400. This is more expensive than a very good quality hotel in NYC, probably the most expensive place in the US for accommodations in the city.
May 16, 2013
Rated 4 out of 5 by Sol22 Just two issues....
We enjoyed our stay but we were unconfortable with the party at Club A. This kind of event does not match at all with Sheraton.
Also despite the fact that we had a sign for "peace and quiet" at our door, we had staff from hotel knocking at our door (and as we did not open it, they phoned us!)
May 13, 2013
Rated 2 out of 5 by Shawn No Response for My Request
After first night, I left the message asking for the malfunction of the stand light beside the bed.
But, I couldn't receive any feedback from the hotel.
It was so frustrated that my request was rejected without any explanation.
May 5, 2013
Rated 4 out of 5 by MJATampa 3 nights April 2013 Tuesday-Friday
Positive- hotel has a nice crib if you do travel with infant. Staff is very helpful and room was very nice.
Negative side- very poor lounge for SPG platinum members with only chips and peanuts and not too many choice for soft drinks during happy hour also there is not a lot space like others Sheraton hotels in major cities. . Breakfast is average but needs improvement. Platinum members should have access to a better lounge. Fitness center small and not enough equipment.
May 3, 2013
Rated 5 out of 5 by philie graet accomodations
great services and good standart of quality
April 28, 2013
Rated 5 out of 5 by Atav Excellent for business
Very good service - Excellent facilities specially at the designers floor
April 25, 2013
Rated 4 out of 5 by Verified Reviewer If only restaurant staff were a bit more service oriented and if the gym was larger...
This is a great hotel, not very new, although some rooms have been totally redone and individually designed, the lobby and classic rooms are in a good state, comfortable and there is everything you may need. My only complaint is that the lobby restaurant staff need to get more service oriented, especially the hostess at breakfast who looks and acts as if she is totally bored...and some english from servers would nbe nice too. Also the gym is really small for the size of the hotel so had to wait several times. Other than that this is a solid hotel with great value.
April 21, 2013
Rated 1 out of 5 by guillaume outrageous price for a poor room
the room has been reshaped may be in the late 70s. The last time that a plumber had worked on the bathroom would be a while ago. The price is totally unaceptable for this kind of room. Moreover, the room is just above a kind of garbage dump where people work on the middle of the night.
April 19, 2013
Rated 4 out of 5 by Greg Good comfort, gym and location
Fast check in, out, gym, pool and comfort.
April 12, 2013
Rated 5 out of 5 by Russ23 Great business hotel in Sao Paulo
Had a wonderful experience with very helpful staff, great business center, Gold Starwood guest treated like royalty.
The one small drawback is the noise from the very active nightclub. Try to get a room on a higher floor!
April 9, 2013
Rated 5 out of 5 by AntonioJr SUPERB HOTEL
As the others Sheraton Hotels, this one recompeses you with the best experience.
April 8, 2013
Rated 1 out of 5 by Verified Reviewer Impossible to Sleep
Rooms were acceptable and no problem sleeping first 2 nights. On Thursday, Club "A" on Level C was so loud I couldn't sleep as the base reverberated through my room. (For some reason club rooms are on level 2) After 2 calls to front desk they moved me up to 16th floor at 1:00 AM. Staff response was good and I kept both rooms so I didn't have to move my luggage.
Checking trip advisor after my stay, tons of complaints about noise from the club. Didn't check in advance as this is unheard of to me in a Starwood (or other Top Competitor) business hotel.
Over 500 nights in Starwood and never an experience like this
March 30, 2013
Rated 1 out of 5 by fred nosey
Thier is a night club in the Building that kept us awake, book room the night before for early check in for clients and this had been given way. Romm service forgot my order then got it wrong
March 23, 2013
Rated 3 out of 5 by ELAS56 Last stay
Unfortunately the hotel system did not recognize my Platinun status. I had to ask for an update in the system. After that, I was not upgraded but given access to the Lounge, being told that the hotel was fully booked. The reception associate was friendly and attentive but after so many years and stays I would expect a better reception.
March 22, 2013
Rated 4 out of 5 by RioGuy32 Great hotel, great staff
The hotel facility is great! There is a shopping center downstairs, with great restaurants....
March 11, 2013
Rated 5 out of 5 by Lipstickjane Comfy beds and helpful staff
I had a great stay here while attending here as an exhibitor at a rail conference this week. I loved my room - no.511 - a 'design' room with sleek furnishings and a huge, extremely comfortable bed. The staff were very helpful and arranged a couple of brilliant massages for me whilst I was there (ask for Elsa) and the Jeferson the concierge was an angel, helping me sort out issues I was having with UPS to ship my exhibition stand back to the UK . My only gripe was the cleanliness of the pool and the fact that on the two occasions I visited it no staff were around and to get to the pool you had to walk through a dark, unlit entrance and corridor. That said, I would definitely stay here again.
March 8, 2013
Rated 5 out of 5 by Chris Staff are the keys to kingdom
Well trained and motivated staff make this a welcome retreat from a busy and stressful city.
March 7, 2013
Rated 5 out of 5 by nadiaOm This hotel has great services with professional and cordial staff
Very accomodating and will do anything to make your stay a great experience
March 5, 2013
Rated 2 out of 5 by Robert Sheraon Sao Paulo - Not up to SPG Standards
Room (1207) dated and needs updating
Staff was not attentive, a really 'who cares' attitude
Pool was disappointing - in shade most of the afternoon and water dirty from previous night's Club scene
Even Numbered rooms noisy due to proximity of 'Club A"
February 26, 2013
Rated 1 out of 5 by shrikant rooms are run down
pls rennovate the rooms and staff needs to answer the phone call when it rings, not just ignore it. I tried reaching bell desk for check out, had to wait atleast for 2 minutes and countless rings before my phone was finally answered in 3rd try.
February 26, 2013
Rated 3 out of 5 by Grccs Great Business Location, but needs improvement
While the hotel offers a great location, specially if conducting meetings at the WTC, bear in mind the following:
* Lower level rooms are very noisy from the club downstairs
*Shower water temperature can be tricky, and pressure is good only when opened full blast. You must be in the shower (with the door closed) in order to turn on the water.
*Bar downstairs closes earlier than other hotels around the area.
*Check-in took more than 20 minutes, eventhough no one else was waiting.
* Room service took more than 45 minutes, and was cold by the time it got to my room.
February 25, 2013
Rated 2 out of 5 by TK24 The noise level from the Club located in the hotel made my stay terrible
The hotel has a night club located inside of the facility. The club is the number one club in Sao Paulo. Unfortunately for the guests staying there you hear the music and noise the entire night long. The club opens around 10pm at night and stays open until 6am. The music is loud and plays the entire time the club is open. The people inside the club are as loud as the music. I checked out on Friday at 6am- The club was closing so about 100 people were leaving at the same time. It was difficult to get the elevator and a taxi. The gentleman at the front desk was very nice and apologized for the noise. He assisted with getting me a taxi. I'm not sure what i would have done without him because we had to work our way thru the people to get a taxi.
February 25, 2013
Rated 5 out of 5 by Verified Reviewer Perfect Hotel
Sheraton WTC has impeccable accommodations and a staff worried about your rest and comfort. Congratulations!
February 24, 2013
Rated 5 out of 5 by RGCOLOR feb stay
Great staff however the rooms need major updating. Club A should be free for guest, the current 60R is not worth it
February 23, 2013
Rated 2 out of 5 by zevy Night bar music levels are UNACCEPTABLE
It is unacceptable for the hotel to have a night club in the property that has the volume to such levels that I couldn't get to sleep in my room that was located on the 9th floor.
You guys needs to decide if the comfort of your guests is more important or if the revenue of the night club is more important. But you can't do both.
February 22, 2013
Rated 1 out of 5 by Robb9498 Disappointed
Miscommunication by staff, slow response times and bad service
February 17, 2013
Rated 4 out of 5 by Florian nice rooms
very nice rooms at the WTC
February 8, 2013
Rated 4 out of 5 by Bobby52 the room was located in a noisy area
although everything connected with the hotel (service, facilities, etc.) was great and met my expectations, the fact that my room was located next to the service elevator and the noise coming from the elevator shaft kept me awake, voided all other positive experiences. I would certainly come back to this hotel--but I would NEVER again stay in the same room. Luckily I only stayed at the hotel for one night.
February 7, 2013