Rated 3 out of 5 by roadwarrior212345 Poor Room Service Experience
I ordered room service at about 9:00 at night. The meal took longer than stated to arrive (by maybe 10 minutes)-not bad in itself. But then the dinner rolls were microwaved--doesn't the kithcen know that microwaved bread is never a good idea. And, they brought the wrong soup. The server was a very nice guy but when I told him I ordered the split pea soup, he had no idea what that soup was. He said there was a soup that was thick and green and I said yes, that is what I ordered. He brought me the proper soup which was delicious. My sandwich was also delicious but the fries were cold and old tasting. The front desk was very nice as were both hotel shuttle drivers. Very quality staff overll. Just a disappointing meal.
December 4, 2013
Rated 1 out of 5 by Campos64 Charges for everything
They are not happy that we are paying 150 a night they also charge for things like internet access etc. pays to stay at a less expensive hotel where they don't charge you for basic amenities.
February 14, 2012
Rated 3 out of 5 by FBERKNM Seems more like a motel
Subpar even for Sheraton. I am a frequent traveler and perhaps a tough critic. Still, the level of service here was no better than average. The condition of the room was well below par.
February 6, 2012
Rated 4 out of 5 by yoshikuni Great Service
Very convenient location, nice bar and restaurant, and the staff was simply outstanding. the front desk was excellent. the gym was also a great plus for travellers, and very peaceful.
December 28, 2011
Rated 3 out of 5 by ConditionOne Tired airport hotel
Checked in late afternoon for a one night stay, and was given a choice of an accessible king room or twin room on the Club Floor. Suites were available per the website, but as it was just one night, I didn’t push it. I’ve stayed at this property several times over the years, and it’s a typical airport hotel.
The room is starting to show its age, but it’s clean. Water pressure was extremely low, and the bathroom is rather cramped. The walls are also a bit on the thin side; you can hear the murmurs of your neighbors while they’re talking. The desk has a lamp with built in power ports. However, I wasn’t able to get Internet (either wired or wireless) working.
The Club Lounge is open in the afternoons from 5:30-7pm, and offers cheese, vegetables, soft drinks, and one hot item. Just enough to snack on. Wasn’t there for breakfast, so I can’t comment. The room service menu is varied, and the food is actually quite good. The gym is spacious with lots of equipment, which is good, as it’s usually quite busy.
Not bad for an airport hotel. I’m not sure if I can stay here for an entire week though. But for one or two nights, it’s barely adequate.
June 5, 2013
Rated 1 out of 5 by Jack33 NEVER AGAIN
Worst experience in 64 years - 45 min check in - planned power outage with no notification. - closed access to elevators - dirty bath - TV remote did not work properly.
September 11, 2012
Rated 5 out of 5 by CDW1 Great stay
We came to Cali for our sons football game. Even though the hotel is right by the airport, we didn't hear any planes going by. Very clean and staff is friendly.
December 14, 2012
Rated 5 out of 5 Best airport stay at LAX so far
Efficient reception. Large room, very clean. Friendly staff. Also nice selction of bar meals. Nicely prepared at reasonable prices for an airport hotel.
April 9, 2013
Rated 5 out of 5 by Exurberant One Night
Exceptional service with attention to details.
August 4, 2013
Rated 5 out of 5 by 4mft99 The location is ideal
Great location off the major freeways towards Santa Monica, south to South Bay and around the block from LMU.
July 1, 2013
Rated 4 out of 5 by AdaC Convience location
Hotel room is nice and clean. Staff always forgot to give me $5 voucher or 500 starwood points when I hang out "no need to clean up my room" tag.
February 5, 2012
Rated 5 out of 5 by towergirl great features
Classy hotel..room was very spacious..staff was excellent..got to the hotel early and had to wait several hours, but it was worth the wait
March 18, 2013
Rated 4 out of 5 by Amber82609 Not the greatest experience
The hotel was nice, restaurants were good. But, we stayed 5 nights and not once did I get a hot or even warm shower in the morning.
December 10, 2011
Rated 5 out of 5 by Hudson1960 This is great hotel for business travelers
Check staff is always professional, dinning experience is also great. very convenient.
June 22, 2013
Rated 5 out of 5 by Dehi Great stay and location
Very kind service members and great location next to the airport.
July 2, 2013
Rated 3 out of 5 by GoZelda Internet Speed
Internet speed is extremely poor. System is no better than phone dialup. System is old and needs to be upgrade ASAP.
January 6, 2012
Rated 5 out of 5 by Llola Excellent airport hotel
Location to airport is ideal, but the BEST feature is the ultimate soundproofing and room-darkening drapes.
July 26, 2012
Rated 5 out of 5 by Paula28 The service and people are wonderful!
The hotel had great features and is situated in close proximity to many restaurants and shops.
September 18, 2012
Rated 5 out of 5 by Jkpfenning964 Mr. & Mrs.
Great rooms and Anca was a great help.
June 30, 2013
Rated 3 out of 5 by Donaldo02 Not the greatest
They seem to want to nickel and dime you much more than similar chains do.
January 16, 2013
Rated 2 out of 5 by Lawoffice Needs improvement
I have stayed at this property four times this year. Each time WiFi was complimentary, this time I called the desk inquiring about free wifi and I was told it was not provided. I told the person that it was always provided in the past, but he was adamant that it was not included.
I really find it outrageous that wifi is a cost item. $13 for 24 hours when the stay is less than 12 hours is unacceptable. Does Sheraton really think I need to spend that amount of money just to check my email?
You really do need to rethink this outdated policy if your want my return business.
November 30, 2013
Rated 5 out of 5 by GMLAC Very Nice Hotel, good restaurant
Very nice hotel, with an excellent Italian restaurant.
October 25, 2012
Rated 5 out of 5 by Totes This is a great hotel
We were traded like royalty
December 19, 2012
Rated 3 out of 5 by Libby07 Great location, disappointing rooms
Great location of hotel next to LAX airport for those needing a quick arrival or departure; however, this and other Sheraton's I have stayed seem to need updates/upgrades to their room decor and bathrooms. The bathrooms are poorly lit and the showers slow to drain. I've stayed at 2 different Sheraton's during the last month and both bathrooms smelled like mold. The pink/red mold on the shower curtain was clearly visible so not sure why those aren't replaced regularly by housekeeping. Surely it can be seen and smelled. Other than that, this particular hotel location worked out great for us as the shuttle ride to the airport was less than 5 minutes.
July 31, 2012
Rated 3 out of 5 by Rockwell hassle
Door lock wasn't working properly. Took multiple tries to unlock it. TV just broke on my first night watching it. Guy at the desk was nice though. The first time I went down to get a new key, I stood in the empty line for non SPG folks as there were a bunch in the platinum gold line. rather than call on me to simply replace my key they skipped over me twice and the guy had a bad attitude. Keep in mind that I have stayed well over 80 nights with Starwood. I will not stay there anymore if I can help it. Besides that one guy everyone else was nice. probably should hire more maintenance guys or spend some money fixing some of these issues.
July 14, 2013
Rated 4 out of 5 by Pan87 good airport hotel
It is a good hotel. I was upgrade to a club room. I am so happy about that. And the location of hotel is very close to airport. And the bus came very often. I think is about 10 to 15 mintus for 24 hours. The parking is behind the hotel. The name is easy parking. Overnight is $13. It is a good price. Just one thing, the internet is too too too slow!
December 24, 2013
Rated 4 out of 5 by JMK3 Solid Airport Hotel
This is a solid airport hotel. Much better than most. Good Platinum recognition with an upgrade to a suite of some sort -- really a very big room with a couch and table... very small normal bathroom though.
I used the lobby area to do some work. The lobby area is well setup for people to meet, converse or get some work done. i left my laptop case there and later went down to look for it and it was gone. Called lost and found and luckily it had been found by a hotel employee and was promptly returned to my room!
The reason why I was using the lobby was that the internet in the room was painfully slow, and was very fast in the lobby. I called tech support on the internet and was transferred to the offsite vendor who walked thru a script, including asking me for a contact number -- wouldn't you think that if you had just been transferred to them from the Sheraton Gateway, they would know the phone number to call if they had to call you back -- they did "reboot" the local router and the service did "improve" although it was far too slow, hence heading to the lobby, as I didn't have the time or the patience to talk to someone in a call center, rather than someone in the hotel who might have been more equipped to handle the problem.
Had a breakfast in the Brasserie the next morning. Ordered off the menu. Service was good, but I'd have to say that the food was only just OK!
Anyway, I wouldn't hesitate to stay there again for a quick stay if I needed to around LAX -- would venture further out for a more extended stay.
May 5, 2013
Rated 5 out of 5 by sailsgal close to airport
We have stayed at this hotel twice now after coming back from long flights to Asia Pacific and needed some down time for a day or two to get our body clocks back on track. Staff and service are excellent and any needs were met immediately. We would definitely stay again at this hotel while into LAX. We upgraded to the Club Lounge so easy walk on our floor for free breakfast and appies in the afternoon. Free internet was also included. We took the Ocean Express shuttle and went to two malls for shopping and also down to Manhattan Beach Pier. great service if you want to see some of the area but don;t want to rent a car.
October 8, 2013
Rated 3 out of 5 by MikeNZ54 This is a hotel and that is all
I am an Spg member (10 years+) and had booked a club room .
We checked in and it was as you would expect when you are a number. When we got to our room, keys did not work. We return to the counter for new key cards.pain when you have been on the road for ten hours/or a flight for 12 hours
Our room was clean (as you would expect)
Bath room although clean needed repairs and should not be rented out at the current rate until these are completed.
1/ the clear coat on the top of the sink bench has started to come-away around the sink (badly)
2/ Bath tap would not completly turn off with out really swing on it (which means constent dripping not to mention the waste of water.
Day two of our stay our key cards stopped working, back down stairs where the front desk person was not rude, but was curt, I also tried to arrange a late check out but she would not give me later than 2.pm, although I'm a Spg member. She also would not give me a new key as I had no ID on me.(did have another person there who could ID me, so the duty manager was called. New keys were programed and I was escorted back up to our room, Key's didn't work. I also ask the manager if he would arrange for a later check out the next day (4.00pm ) which he said would not be a problem and because of all the problems with the keys he would arrange for credits on my spg a/c later that day I checked by the front desk see if this had happened NO none of it had been arranged. I did get my late check out but not with out waitting while The front desk person want off to find out and was 3 or 4 min but seemed like 10.
This hotel is clean, close to LAX (very)
Staff (front desk) if not happy in your job do something you would like to do.
The bath room would not stop me from staying again ( I notifed front desk on checking out)
But the front desk service might
M.T Auckland New Zealand
November 19, 2011
Rated 5 out of 5 by Peeairche Service
Sheridan is a very good hotel. My first night was excellent as asked I requested a quiet room and a new employee was helpful and accommodated. However the second night when I renewed same room; it left something to be desired as someone had placed apparently an entire family with young children who were fussing and fighting until 11PM.
December 22, 2013