Rated 3.7 out of 5 by 386
Rated 5 out of 5 A Wonderful Stay!
We chose the Sheraton Gateway for its proximity to LAX -- and based on other reviews. All we can say is that we were thrilled! Our room was extremely comfortable. The staff was OUTSTANDING! Yes, it's their job to be helpful, but every single individual we encountered was friendly and happy to help/answer our questions! We stayed at the hotel only overnight -- a waystation en route to our final destination -- and now we know where we'll be welcome the next time we're in town!
Rated 5 out of 5 by KZE16 Great hotel
The Hotel is excellent however check in I waited several minutes for check in and checking out was the same. Not enough check in staff. Had the same problem in the bar when someone eventually served us they were great but we had to go out and find someone 3 times also the food order was messed up...
Rated 5 out of 5 by Toomanymeetings Beyond expectations
I was dreading 4 days straight of long meetings. While I could not change the meetings of too many powerpoints and long hours, the hotel was a very pleasant surprise. It was very well appointed, clean, and bright with excellent employees. The restaurant food was wonderful and fun. The room large. I slept well and was comfortable. Thank you
Rated 5 out of 5 by Jball127 Great Customer Service
We arrived in the LAX airport at 10:30pm and had a flight leaving the next morning at 7:30 so we called up this hotel and booked a room. My husband and I had been traveling for the last 20 hours and were a bit crabby, but the staff was still overaly nice to us. They first put us in a room that was conjoined with a conference room that was being used and it was super loud. We called to the front desk and immediately they switched us to a different room with no hesitation. We only ended up being in the room for maybe 6 hours because of our flight but the staff was very attentive and great to work with.
Rated 5 out of 5 by CynMarie Five star hotel
This hotel has great service, excellent food, comfy beds and a great venue for our conference.
Rated 5 out of 5 by anderd03 Nice!!!!!
What a stay! I have stayed here a few times before and been very satisfied. This stay was the best by far. It was like the staff knew that I needed a little extra attention. Everything I asked for was taken care of without complaint or delay. The stay culminated with the breakfast and it did not disappoint. Hector S. took care of me like I was at his house and he wanted me there. He was there to make sure I had a good breakfast and I did. I will stay at this hotel every time I'm in LA from here on out.
Rated 5 out of 5 by Mickey24 Great Location
I have been staying at this hotel for the past couple of years whenever I got an early flight out of LAX.
They have great staff and iI have never been disappointed staying at this hotel.
Rated 5 out of 5 by TXBusinessTraveler Multiple Stays over couple of years
I've stayed at this property about a dozen times in the past two years. The location is extremely convenient to the airport, the hotel is always in good condition and the service has been excellent. I will contiue to stay at this property when I'm in Los Angeles for short business trips..