Rated 2 out of 5 by UnsatisfiedPatron Terrible Service; Cold Shower
The staff at this hotel is quite unprofessional and unhelpful. When I went for breakfast by myself, the waitress took my order then 10 minutes later told me to 'just grab it myself'. Very rude. At lunch with friends we were told to 'order quick cause it's getting busy'. (Different server) At lunch with friends again, we were forgotten, so we had to scarf down our lunch since things at the convention were starting back up right away. Three different servers, all terrible service. The servers that grabbed my tea on other occasions couldn't be bothered to smile.
The shower pressure wasn't good, and on one day I got a freezing cold shower. I told this to the person at the desk upon checking out and she just shrugged.
Do not stay at this hotel. Even if your convention is there, there are a few other hotels in the immediate area that you could stay at and just walk over.
The only reason I stayed was my convention was there, so it was convenient for that.
October 11, 2012
Rated 5 out of 5 by Sprouty Friendly airport location
I decided to stay at the Sheraton Toronto Airport Hotel over the Canada Day long weekend to relax and take advantage of some down time. The rate paid and service received was exemplary, not to mention the staff's adoration of my dog. Everyone went out of their way to treat me and him very well. We will definitely be back in the future.
September 21, 2013
Rated 4 out of 5 by Outrunner Better than last time!
The last time I stayed, I felt the hotel was not a flagship Starwood. They have improved a lot since then! I felt like a valued guest, and kudos to both manager Joseph and front desk Jason. My stay was very comfortable. Breakfast in the club was excellent, though only Orlando seems to be the guy in the club who offers amazing service.
March 8, 2013
Rated 5 out of 5 by TT3003 Sleep
Only reason sleep wasn't perfect,was because heating system was still on,so even though we opened windows,it was still uncomfortable. Just unfortunate timing between seasons. Staff was extremely friendly,and accommodating.
April 15, 2014
Rated 2 out of 5 by SPGPLATDISS Concerned
I am a platinum member, it took me 10 min to check into two rooms on different floors (request adjoining rooms or at least close). One of the room was dirty and we had to change again. It took over 35 min to get into our room. Front desk individual struggled with the Computer while another staff member check in 3 other guest.
June 26, 2012
Rated 3 out of 5 by AlexNY Alternative to downtown
Even thoug the facilities are a bit dated, the bed was not the most comfortable, meaning that itneeds a refresh on the mattress, the hotel is ok for a couple of nights and based on the need due to the film festival was a good option for an early departure. The staff are great, all of them are very nice, polite and helpful.
September 16, 2012
Rated 5 out of 5 by LUCY great customer service
I received a much appreciated phone call at 11 pm from your service desk to tell me that I had left my lights on in my vehicle. This was great because had I not received my call I would have had a situation in the morning that would have caused me to be late for a meeting at another location.
Thank you so much!
June 6, 2013
Rated 5 out of 5 by voderade Great, attentive staff
Check in was excellent, very good knowledge of SPG program. Got call to check on me after i got to room, then area business manager sent chocolates and water. Felt very cared for! Lobby and all very nice, rooms are very solid but might be due up for a refresh soon. Room service food was very good and prompt.
April 28, 2013
Rated 3 out of 5 by Beryl101 Great Service!!
Excellent service from front desk staff!! You all should give yourselves a pat on the back for how well you treat your customers!! Will definitly come back again!! Spent two nights, first night a gentleman made it his priority to find me some tea!! Second stay a day later, the receptionist was so helpful!!
May 25, 2012
Rated 4 out of 5 by Justice Staff/Accomodations
The staff were great. The guys from the gift shop were amazingly nice & talkative. Front desk was ok, the guy who checked me in was awesome. So friendly. My room was ok, they upgraded me to a king when my friend backed out. It was clean & I loved the chairs instead of the usual uncomfortable ones you get.
October 10, 2012
Rated 4 out of 5 by BTinCP The Staff are welcoming.
My wife and I look forward to seeing the staff we have gotten to know. Aneesa and Anna on the front desk are tirst ones we see. Then on to trade stories with Orlando and Val in the club room. Marcus, a chef at Olio Restaurant, will stop and chat. My wife says they are all hugable, but I leave that to her.
April 7, 2013
Rated 5 out of 5 by AMPBusinessTraveler Home Away From Home - On Business
The Sheraton Toronto Airport is a personal favorite of mine when staying in Toronto. The Hotel Guest Services Team was truly exceptional. They were so kind and accommodated a number of change requests my team had during our stay. A special thanks to Ken and Maria they truly may our visit a great one!
April 24, 2013
Rated 4 out of 5 by rpraz Comfortable
This hotel is convenient to the airport, as well as being within easy driving distance of the subway or downtown. The room was spacious and very comfortable (except for the heating controls, as mentioned by another guest). The Club Lounge breakfast was adequate, not extravagant. Staff were efficient.
October 23, 2012
Rated 4 out of 5 by Spook Features - Excellent
The accomadation was great and the staff was very friendly and helpful. The rooms were very clean and appeared to have been updated recently.
Shuttle Service to the Airport was prompt and efficient.
Hotel resturant was a little over-priced for menu items but staff / service was more than acceptable
March 8, 2012
Rated 5 out of 5 by VanessaSPNFan The staff is wonderful
I've only stayed here twice, both times for a Supernatural (tv show) convention. The event is quite large, especially on Sunday when the two main actors are there. The staff is super understanding of all the fan craziness. They were so kind and polite and I, for one, certainly appreciated it.
October 14, 2012
Rated 4 out of 5 by dccv1 A very nice stay
Excellent, friendly staff at the front desk. Very helpful.
Room was comfortable and well equiped.
There was no staff member in the member lounge most of the time - dirty dishes were pilling up but food was fine.
Parking very difficult due to snow storm - parking lot had not been well cleared.
February 11, 2013
Rated 1 out of 5 by Jimc Hotel needs new management
Not a very good experience and a hotel which I would put at the bottom of the list. It starts with the staff - they do not seem to care about guests. It continues with having to pay for parking and... The club lounge is positively the worst of any Sheraton ever visited.
Would not recommend.
June 1, 2013
Rated 4 out of 5 by Sturg75 Hotel great for airport stay
We needed a place to stay the night before our vacation and required parking for the week we were away. The staff were very friendly and courteous and the system for parking is great. The shuttle service is also very good and runs every 30 minutes to and from the airport.
January 24, 2013
Rated 5 out of 5 by Carroll12 Excellent Hotel
Everything was great. The only problem I had, which I didn't bring up to the staff, was there was too much light coming in the window even when the curtains were closed. The hotel restuarant, Olio, was excellent and Chops, which is adjacent to the hotel was great.
December 4, 2012
Rated 5 out of 5 by Tregg01 Very Pleasant Stay
We enjoyed a rather long (5 nights) stay at the Sheraton, considering it is an airport location. In discussing this review, we agreed that we would give the hotel a 4.5 if we could, but settled on a 5 as we felt a 4 was too low. Platinum recognition was wonderful at check in as we were upgraded to a suite. Although not luxurious, the room was very spacious and nicely appointed with a refrigerator, stereo system, living area and spacious bathroom. Our favorite part of the hotel was the Club Lounge. Special mention goes to Val and Orlando in the lounge who were absolutely great in their care and kindness. The food was very good as well with a variety of offerings each morning and evening. Also dined at Olio one afternoon and enjoyed that experience as well. The only two hiccups were very slow and intermittent wireless internet service and the coffee machine in the lounge was broken for a few days (it was fixed while we were there). Other than that, we thoroughly enjoyed our stay and will look forward to returning again soon.
August 25, 2012
Rated 5 out of 5 by gladlotus Excellent staff
Very accommodating and friendly staff! The rooms etc all live up to what you would expect from a Sheraton of this caliber, but the service at the desk was above - from the friendly service to my late check in to the accommodations made for my rushed checkout.
July 26, 2012
Rated 5 out of 5 by AndrewBrooklyn The Best Airport Hotel I've Stayed In
This hotel is full of surprises. Good surprises. First of all, staff. Extremely friendly and helpful. Also very professional (Ken!).
Room - big, well equipped, clean with pretty comfy bed.
Club lounge - delicious breakfast and large selection of newspapers.
July 15, 2013
Rated 4 out of 5 by Snyderm86 Smokey smelling room
At check in I noticed a slight smell of old cigarette smoke in the room. On geting up the next day It was quite obvious that the room had been smoked in by a prior guest.
I recommend that you report any of this type of issue immediately on checking in.
September 11, 2012
Rated 1 out of 5 by BIZWHP Not LINK'd to this Hotel
I might have been there are a bad time, but this hotel was poor. From threadbare carpets and foul odours in the hallways to elevators not working and a lack of room selection. Even getting a cup of coffee in the morning proved challenging. Very poor.
July 13, 2013
Rated 4 out of 5 by ejaz12 The front desk and club personnel were friendly and professional
I received an exceptional service at front desk. Further, the lady working at the Sheraton Club was great, very kind and helpful, please convey my thanks to her.
March 23, 2014
Rated 5 out of 5 by Briggadoon Better than Home
I love this place. The hotel is well maintained and comfortable. The staff is friendly and willing to go above and beyond to make every guest comfortable. This place sets the standard --other hotels I stay at in other cities do not compare.
May 2, 2012
Rated 5 out of 5 by fa7002 Great hotel if you need to be near the airport
Stayed overnight at the Sheraton Toronto Airport Hotel. This is a very nice hotel, in a convenient location.
They have one of the best lounges I have seen. Coupled with courteous staff, it makes for a good choice if you are in the area.
March 30, 2012
Rated 4 out of 5 by Grace123 Excellent quality
Wonderful staff throughout the
facility. Hallways could be a bit cleaner and fresher. Great pool. Fresh air windows, a great reprieve from air conditioning. Air flow very quiet. Wonderful food in the Club Room and the hotel restaurant.
August 6, 2013
Rated 3 out of 5 by PleasureTraveller2013 Value add services require improvement.
The shuttle service to and from the airport is not frequent enough especially during cold weather; waited at airport 45 minutes before bus came, which in turn made us late for food services in the hotel that had all closed at 11 pm.
February 25, 2013
Rated 5 out of 5 by yurik the most accommodating, friendly staff ever!
i've been staying at this hotel for business, and as a frequent business traveler immediately recognized that the staff at this location is beyond exceptional!
5 stars for the service from the front desk to the lounge!
July 19, 2012