Rated 4 out of 5 by Greter Business Friendly
Excellent conference facilities with good proximity to airport
September 28, 2013
Rated 3 out of 5 by AlexNY conveniently placed needs renovation
The hotel is conveniently placed for the airport but the property feels old and the facilities need some renewal, feels like the hotel was better a couple of decades ago.
The staff is wonderful and very helpful.
September 25, 2013
Rated 1 out of 5 by Transat lack of professionalism
I chose this hotel because my company had a conference and it was convenient.
I had a room infront of the elevator and early morning the maids were fighting and using a lot of language that upset me and few other guests.
Then I went to check out and the lady at the front desk told me that I had to pay for 2 bottles of water, I said you did not even asked me whether I used them or not and you are charging me? with an unfriendly attitude she said no you pay for 2 bottles whic I never used.
Finally I said call up and asked them to chack ,then another guy came and had it removed. Very unprofessional manner and she through the refund reciept on the counter and said aahaa. Noreen was her name if I recall. I am a travel agent and very disappointed and worried that if I book this hotel for my clients it might turn in to another disappoinment
September 23, 2013
Rated 5 out of 5 by Sprouty Friendly airport location
I decided to stay at the Sheraton Toronto Airport Hotel over the Canada Day long weekend to relax and take advantage of some down time. The rate paid and service received was exemplary, not to mention the staff's adoration of my dog. Everyone went out of their way to treat me and him very well. We will definitely be back in the future.
September 21, 2013
Rated 5 out of 5 by Jaja2 The hotel is comfortable
Great location, comfortable, great bed
September 16, 2013
Rated 4 out of 5 by lj62 Stay
The rooms for excellent, staff were good. Only my reservation was in correct.
September 14, 2013
Rated 5 out of 5 by Maldrorca Great Service!!
I received everything I wanted. Hassle free!
September 10, 2013
Rated 5 out of 5 by tiffgoer This hotel is located at the airport but very quiet
The hotel is located near the Toronto airport on the direct flight path but even though we were located on the top floor (8), we did not hear one plane during our stay in the hotel. The continental breakfast on the Club Floor had adequate variety as did the appetizer hour. The staff was great, very friendly and professional. The only negative is that parking was not free and this was not clear from the website description (or we missed it). Great stay on points or for a quick in and out visit to Toronto.
September 9, 2013
Rated 3 out of 5 by Judy70 Could be cleaner
I couldn't go higher than Average due to the cleanliness of the room. There was gum stuck alongside the headboard, and a few coins under the bed, but visible so as if to indicate that a vacuum hadn't been used around the bed in some time. The tray and toiletries in the bathroom were dusty and the drain didn't actually drain, despite being left open, in the tub. Plus, I was charged for the fax/copy center when I never entered it during my stay.
August 17, 2013
Rated 5 out of 5 by LAURALEE1 Loved it!
Staying at the Sheraton Toronto Airport Hotel & Conference Centre was a great experience! Checking in was a breeze. The concierge at check in was extremely helpful and friendly. The room was perfect and the bed felt so comfortable. BReakfast at Olio restaurant was fresh, varied and simply perfect. Enough to feed someone for a good chunk of the day. I definitely recommend it and will certainly come back!
August 12, 2013
Rated 4 out of 5 by Grace123 Excellent quality
Wonderful staff throughout the
facility. Hallways could be a bit cleaner and fresher. Great pool. Fresh air windows, a great reprieve from air conditioning. Air flow very quiet. Wonderful food in the Club Room and the hotel restaurant.
August 6, 2013
Rated 5 out of 5 by AndrewBrooklyn The Best Airport Hotel I've Stayed In
This hotel is full of surprises. Good surprises. First of all, staff. Extremely friendly and helpful. Also very professional (Ken!).
Room - big, well equipped, clean with pretty comfy bed.
Club lounge - delicious breakfast and large selection of newspapers.
July 15, 2013
Rated 4 out of 5 by midlandtourist Upgrading all the time. Great to see.
We usually stay at this Sheraton whenever we are using the airport. Everytime we arrive a little more has been done to upgrade this hotel. It is obvious that this was another hotel brand before it became a Sheraton. So keeping this in mind we don't expect a glitzy hotel. What we get is great service starting with the front desk. The hotel is a little worn but is very clean, Little touches like iced lemon water in the lobby are appreciated. And the Club lounge has very fresh hot and cold canapes and often a salad which is just great after airplane food. Club Lounge breakfast is very good for this size Sheraton. Best asset to the lounge is the gentleman, Orlando who greets evryone with courtesy and a smile.
July 13, 2013
Rated 1 out of 5 by BIZWHP Not LINK'd to this Hotel
I might have been there are a bad time, but this hotel was poor. From threadbare carpets and foul odours in the hallways to elevators not working and a lack of room selection. Even getting a cup of coffee in the morning proved challenging. Very poor.
July 13, 2013
Rated 3 out of 5 by Eldie Two days
Generally it was OK; however, at night, the AC either left me freezing or sweltering(with an unpleasant smell coming from the vent) During the day, it was great but at night, I barely slept due to the air condition and quality.
July 7, 2013
Rated 4 out of 5 by Fran17 Spacious and comfortable room
My stay at this hotel met all my expectation of a fine hotel. The room was spacious and the bed was extremely comfortable.
June 24, 2013
Rated 4 out of 5 by privatedancer Swimming Pool
I love the swimming pool very much. And the lobby is presentable. Most importantly, internet at the lobby is free!!
June 17, 2013
Rated 5 out of 5 by Fabjms This hotel has great food, space, features and staff!
While I loved the food, space and my sleeping room at the Sheraton Toronto Airport, what I appreciated most was the flexibility and friendliness of the staff - particularly the Audio/Visual and Events staff that attended to all of our requests during our conference, as well as Raymond and Jeff whom during their night shift, helped me print some last minute materials at no charge for my conference. Everyone was very professional, approachable and accommodating. Thank you so much!
June 13, 2013
Rated 5 out of 5 by LUCY great customer service
I received a much appreciated phone call at 11 pm from your service desk to tell me that I had left my lights on in my vehicle. This was great because had I not received my call I would have had a situation in the morning that would have caused me to be late for a meeting at another location.
Thank you so much!
June 6, 2013
Rated 1 out of 5 by Jimc Hotel needs new management
Not a very good experience and a hotel which I would put at the bottom of the list. It starts with the staff - they do not seem to care about guests. It continues with having to pay for parking and... The club lounge is positively the worst of any Sheraton ever visited.
Would not recommend.
June 1, 2013
Rated 5 out of 5 by Sterling Perfect for my needs!
Comfortable room, great food, decent workout facilities, friendly staff, convenient location at unbeatable prices. What more can you ask for?!
May 25, 2013
Rated 2 out of 5 by Mansa44 Shocked this hotel is a Sheraton
Shockingly run down hotel with bad customer service. The only thing I enjoyed was your shuttle bus service and restaurants.
May 12, 2013
Rated 5 out of 5 by Karhoy Food here is amazing!
I was here for a business function. The snacks and meals that were provided were top quality! I love that they thought to put out low sodium soda water along with all of the other soft drinks.
May 3, 2013
Rated 3 out of 5 by Medical23 Recent Small Business Meeting
Staff helpful and courteous
facilities becoming 'tired looking'
parking arrangements confusing
Meeting room and food service good
April 30, 2013
Rated 5 out of 5 by voderade Great, attentive staff
Check in was excellent, very good knowledge of SPG program. Got call to check on me after i got to room, then area business manager sent chocolates and water. Felt very cared for! Lobby and all very nice, rooms are very solid but might be due up for a refresh soon. Room service food was very good and prompt.
April 28, 2013
Rated 5 out of 5 by AMPBusinessTraveler Home Away From Home - On Business
The Sheraton Toronto Airport is a personal favorite of mine when staying in Toronto. The Hotel Guest Services Team was truly exceptional. They were so kind and accommodated a number of change requests my team had during our stay. A special thanks to Ken and Maria they truly may our visit a great one!
April 24, 2013
Rated 4 out of 5 by Philglo Excellent Staff, food poor
restaurant food below average
happy to provide excellent service
Shower water not hot enough
parking a chore to find
Good room with comfortable beds!!
April 21, 2013
Rated 4 out of 5 by Flyingtailor another great stay
Thanks great stay good hotel very clean good front desk fast and friendly.
April 21, 2013
Rated 5 out of 5 by Hckystripes Excellence in Service
The front desk staff at the hotel are tremendous. They have great knowledge of the hotel and the surrounding area. They were great with the kids and made them feel welcome.
April 15, 2013
Rated 4 out of 5 by BTinCP The Staff are welcoming.
My wife and I look forward to seeing the staff we have gotten to know. Aneesa and Anna on the front desk are tirst ones we see. Then on to trade stories with Orlando and Val in the club room. Marcus, a chef at Olio Restaurant, will stop and chat. My wife says they are all hugable, but I leave that to her.
April 7, 2013