Rated 1 out of 5 by NotAgain28 Hotel needs improvement
The hotel looks old, the people are very rue specially h valet parking,and the front desk personel are very unprofessional. Also he location it's very confusing and hard to find.
June 14, 2012
Rated 5 out of 5 by Gkey22 Best Breakfast Buffet
Really enjoyed our comfortable sleep between our next day morning flights. The breakfast was much better than previous hotel experiences. The buffet was fresh and tasty.
September 15, 2013
Rated 5 out of 5 Really good experience at this hotel
We had a most comfortable stay at the MIA Sheraton. Very friendly and efficient staff. Clean and very comfortable room.
We will definitely stay here on next visit.
August 2, 2013
Rated 4 out of 5 by BAvila Excellent Services and Comfort
stayed for a night, outstanding costumer service and rooms very quite and comfortable
September 14, 2014
Rated 5 out of 5 by Concorde We enjoy our regular stay at this hotel
We feel at home at this hotel and appreciate the attention given to us by the staff. Best wishes to all of them for an enjoyable Festive ChristmasSeason.
December 10, 2013
Rated 5 out of 5 by AFBOYJOE Great Hotel Stay
Great Staff & Management. Prefect for transit travelers with a long layover. The shuttle for free also. very good restaurant with a great staff also.
December 22, 2011
Rated 4 out of 5 by Goldie22 A hotel with a heart that beats
We stopped here for just one night after landing in Miami. The hotel's proximity to Miami Airport and the regularily of the complimentary shuttle made it a very easy and short journey to check in.
The staff at the front desk were welcoming and among the friendliest we have encountered. They recognised our Gold status and made sure they gave us a very good room.
The room itself was spacious, although the bathroom was tiny. It was well cleaned and the beds were very comfortable with soft linens.
We visited the Club Lounge where we were warmly welcomed by Jorge, who asked us to pose for photographs on the launch of Sheraton's Wine Tasting Program on the night of our stay. He gave us lots of information on the local area and tips for getting about. There was an abundance of food available in the lounge.
We also visited the bar on the ground floor and were looked after in fine style by the bartenders, Miguelito and Victor.
Breakfast next morning was well laid out with plenty of choice.
We've really enjoyed our stay here and have now made this our hotel of choice in Miami. We'll definitely be back and are looking forward to our next stay.
June 18, 2013
Rated 3 out of 5 by Perbis Tired rooms
My room was a suite but the carpets were stained and the coffe table was barely standing. Not what I expected at a Starwood property
February 23, 2013
Rated 5 out of 5 by Cathy3270 Excelent stay.
I was pleased with the rooms and platnium ammenities. I had a nice lunch and breakfast, staff were nice and view was gorgeous.
December 11, 2011
Rated 5 out of 5 by Patty17 What a Hotel!!
Far exceeded my expectations. The staff couldn't be friendlier. What a nice way to unwind after my train ride from Philly.
May 13, 2013
Rated 4 out of 5 by Airone Excellent stay
Highly recommend this place while you are in Miami. Excellent hotel and staff, close to the airport with shuttle service.
December 26, 2011
Rated 5 out of 5 by Geeman03 This hotel is in a great location.
This location is outstanding. My room overloooked the golf course. I was also able to see planes taking off and landing.
August 5, 2013
Rated 4 out of 5 by JM34 Friendly staff
good location near airport and rental car center. Friendly staff and good breakfast. Nice heated outdoor pool.
January 12, 2012
Rated 5 out of 5 by AJ122494 The staff at this hotel is awesome
Very friendly, helpful, understanding.
Met all my needs and exceeded my expectations
June 9, 2013
Rated 5 out of 5 by Angel2013 This hotel has a great localization. Is clean and has a good service.
This hotel has a great localization. Is clean and has a good service
May 5, 2013
Rated 5 out of 5 by JOSEHU Perfect hotel for living and transportation
Perfect hotel for living and transportation
November 10, 2013
Rated 5 out of 5 by TA502 Great Hotel!
Great service! Very Clean and Comfortable!
November 16, 2013
Rated 5 out of 5 by Mary17 First-class hotel
The staff was courteous and attentive.
May 17, 2013
Rated 2 out of 5 by rc23 Disappointed
Upon arrival, the front entrance was entirely blocked by construction, the only entry was to a parking garage adjacent to the hotel, which charges $15 per day, neither of which was mentioned when calling for information directly to the hotel and their 800 customer service number. I was immediately distraught but continued checking in. During check in, it was evident the construction continued inside the hotel which was extremely loud. Checked in, got to the room, pull down the sheets, only to find hair all over the bed. I returned to the check in desk and they couldn't believe it. They immediately set me up for a Pure hypoallergenic room with a view and went to the room to take pictures. Arrived at the new Pure room and it was better but for someone with allergies, a dusty room isn't much better. All the night stands and tables had a layer of dust, the bathroom counter hadn't been wiped down at all and I had to personally clean the tub myself. After having spent time choosing this hotel for the location and also a recognizeable name, I was extremely disappointed. Though the staff was highly accomodating, it was no secret they were aware of issues in their workplace. I would never stay at this location again and would not recommend it by any means.
August 17, 2013
Rated 3 out of 5 by Steve83 Serves it's purpose
Stayed at the Sheraton for 3 nights in January. Hotel has a shuttle that departs/arrives to the airport every 15 ,minutes. There were not many cabs at the airport so you may have to wait a few minutes before one arrives. Cab fare to downtown ranges between $15-$20 one way Many guests are cruise ship people so be prepared for long lines and a crowded lobby on Sundays. front desk staff was young and inexperienced but were able to check me in at a normal speed and were very friendly. Plat status was recognized but I was not upgraded to a suite. Room was clean and comfortable, but looked a little dated. Had a billing problem but it was handled promptly.
January 25, 2014
Rated 2 out of 5 by Peter37 Nice enough hotel, good location, terrible service
My family and I stayed here the night before our flight and it took over 30 minutes to check-in, although the person who checked me in was very friendly, just not speedy. We did get upgraded to a very nice room as recognition for my Platinum status.
We self parked since I prefer to come and go and parked on the 3rd floor, then discovered there are no elevators in the parking garage. This would have been nice to know before unloading the kids and all the luggage.
We ate at the restaurant which had very slow service and my salad which I ordered without cheese and even told them I have an allergy, had some cheese in it, which I did not taste until I was almost done. The waiter told me he would send the supervisor over, and after waiting 10 minutes, I asked to just have my check so I could leave (my family already left the restaurant to go to the room).
We called down for bedding for the pull-out couch, then called again 30 minutes later to see if it would come soon. I then called another 15 minutes later when it still had not come. I asked to speak to the manager. He called me 5 minutes later, and finally brought bedding quickly (over an hour wait at this point), but was very cavalier and glib about my complaints, and did not apologize.
He then asked if he could check the pull-out since it should have bedding on it...it had sheets, but no pillow or blanket. Why would the person working at the front desk not tell me there should be bedding the 1st 3 times I called???
I stay about 130 nights a year in hotels, and this is the first time that I have ever been unhappy enough to take time to write a bad review.
March 16, 2013
Rated 4 out of 5 by Nick222 Great F&B
f&b, catering meeting services staff were very helpful. Housekeeping staff was was very loud in the morning also not consistent with the amenities they put in room.
Restaurant staff was great very welcoming. Room service Scott was great.
They say there is a shuttle to coral gables at 6:30 pm. i called down to front desk to confirm. Went down at 6:20pm. The bellman I don't remember his name but his name tag said he is associated with Barcelona FC, told me that there is no shuttle and i had book in advance he did not seem like he cared much nor did offer alternative transportation option.
Torri GSA was very efficient during check in.
September 27, 2012
Rated 4 out of 5 by George55 Platinum Night
Well after 49 nights at your different hotels, my first Platinum Level night was at your hotel. The welcome and the way your staff greeted me was fantastic. I was placed at the Members Floor level and was told by the receptionist that I can use the Guest Room. They were serving entrees and non alcoholic drinks. It was good.
In the morning, breakfast was included but by the time I got there almost all was gone and the staff said, nothing else was coming out.
Apart from that, the room was outstanding, great view to the city, awesome bed and pillows!
Hope to be able to continue staying at your facilities all around the world. Thanks
December 31, 2013
Rated 5 out of 5 by jbsusvi Home Away From Home
I want to make this short and sweet, so here goes...
The staff is AMAZING. Literally, amazing. I am on a first name basis with the front desk and most of the support staff, and feel very much at home at this hotel. I've stayed in pretty much every combination of room, explored every inch and amenity, and this hotel has it.
The proximity to the airport, the van schedule every 15 minutes, and the recognition shown to SPG members is outstanding.
I'll probably stay at this hotel 30-40 times this year and am looking forward to it...Tiffany and Michelle are absolutely wonderful. If you are looking for a great location, easy check-in, accessible, convenient hotel, look no further.
June 26, 2014
Rated 5 out of 5 by Candi21 Very comfortable
Checked in at 3:00 am after very long day of airline delays. Staff met us with smiles and acknowledged our platinum status, checkin was fast, bed so comfortable. It was a delight to waken to beautiful view of canal and golf course.
September 4, 2014
Rated 5 out of 5 by GeoG Another great stay...
I stay at this property often and it is as nice as always. The rooms are great, the gym and club room are also great. But I think what makes this property a great property is their staff. Very friendly and responsive to guest's needs.
September 2, 2014
Rated 3 out of 5 by DrGG confusion reigns
The hotel was informed ahead of our arrival that it would be "red eye." The front desk was not busy at four in the morning. They failed to provide any folder of information about the facility or the breakfast buffet tickets included with our conference: SCBWI. We had to wait almost half an hour for the luggage to be brought to the room. Despite numerous requests in person and by phone, no one tidied the room or replenished towels.The hostess at the restaurant was rude to multiple people. We are Starwood members and Sheraton is a preferred hotel but this experience was underwhelming. I would not choose to stay here.
January 21, 2013
Rated 5 out of 5 by Ricardop FAMILY
My stay here was an unexpected surprise.My friend ask me to come down and work with him. He brought me here to the Sheraton. The staff wat helpful from the beginning,as a matter of fact they may need chiropractors because they bent over backwards to make my stay here as pleasent as possible.Everyone beginning with the front desk whose smile and daily cheerful greeting made for a pleasent start of the day ( a special shout out to stanley) to the maids, the dining room staff and the valet squad.My stay will last 30 days. So far the two and ahalf weeks I've been here I feel like part of the Sheraton family Thank You.
August 12, 2012
Rated 2 out of 5 by MikeD62 Upgrading needed/ near Airport & FIU
The bathtub was old and dirty. Walls needed repairs to wall paper. Bathroom tiles had mold.
Towels were never returned in the right quantities.
Had to pay for refrigerator- $20 per day, no microwave, no in room safe. $15 per day for parking.
Restaurant was very good.
Service at front desk was adequate.
August 26, 2014
Rated 3 out of 5 by tidalwave Things To Work On
12 hour layover from 6 p.m. - 6:30 a.m. and early morning wake up at 3:50 a.m. Didn't address issues as no time or energy. I check for bugs and found NO issue, but did see lots of dust on/under desk chair, etc. What did bother me was the musty/moldy smell from the bed. Think it was the pillow, as when changed to another, was less annoying. Also found clock plug stretched and pulling out of outlet...dangerous. Tub faucet leaked with a steady stream. I'd say property needs more committed self inspection and maintenance. That said, staff was great at the front desk and restaurant; food was great as well. I'd stay again, given convenience but will continue my own inspections.
September 2, 2013