Rated 5 out of 5 by Tess14 Surprising
Clean, relaxing, pretty. And apparently that is too short so I am adding words to meet the expectation.
June 6, 2014
Rated 2 out of 5 by blake1234 Staff Not Welcoming or Pleasant
It's like the staff didn't want to help or serve you.
I had drag information about the local area out of the concierge. He didn't even mention the free local area shuttle. Finally when I get it out of him he told me it only runs if available - and hinted it probably doesn't even operate.
The welcome group at the desk were not happy to check me in. Instead of "welcome" it was "what do you want".
Again I had to ask for my complementary breakfast tickets. She was ready to send me away after giving me my room key.
I also had to get out of her where the breakfast place was. She told me matter of factly where it was, like I am supposed to know where things are in a hotel I've never been to but are obvious to her.
I did make a room change and the evening staff behind the counter were much more helpful. Even offered to help me with my luggage - I wasn't offered this at check-in.
The location is convenient to the airport and the local buses (incl shuttle bus to south beach).
June 4, 2014
Rated 3 out of 5 by Felippe33 Good if you want to be near the airport
The hotel has good enough facilities in general terms.
My main complain of this hotel is the lack of staff courtesy. During the breakfast I had an extremely bad experience and, therefore, I don't plan on staying in this hotel again.
First the hoster (a woman) didn't even look to me and my family. She didn't even spoke to us, only took us to the table.
After that, the coffee (black) took almost 10 minutes to be served. And it was clear that it was a lack of will from the waitress to serve us (she was 10 steps away chatting with her colleague!).
Finally, when I payed for the upgrade from "only cold breakfast area" to "full breakfast" (which by the way was never mentioned in the booking.com reservation process), the guy took the money and just turned away, never brought the change nor even asked if I wished to give the change to him as a tip. Really akward situation.
June 4, 2014
Rated 3 out of 5 by bernardomed Extortionate handling fees
The stay at Miami Airport Hotel would be ok if I was not charged an extortionate fee for handling one simple package, Almost the price of one night stay... Lamentable
June 3, 2014
Rated 4 out of 5 by Estuardo1972 Good accommodations
Felt comfortable. Accommodations, particularly the room and bedding are excellent.
June 2, 2014
Rated 5 out of 5 by thankskd we'll be back
staff attitude towards guiests is outstanding; the spg lounge is one of the most delightful i've experienced-- and I felt perfectly safe especially after the missing handbag experience I had in the lounge at one of the Sheratons in the Chicago area. At the Miami spg Lounge the food was both innovative and well prepared.
June 1, 2014
Rated 4 out of 5 by Caspiana Sheraton Airport Miami - great hotel but isolated
The airport hotel was very comfortable with great opportunities to sit outdoors at the pool or at the bar. Great to have free wifi also. The hotel is very isolated so unless you have a car, you will be very limited for things to do outside the hotel or to eat elsewhere. There is a free shuttle to the airport that runs frequently. The hotel is very close so there is a fair amount of noise from the airplanes. The restaurant is fairly expensive. There is a shuttle to the nearest shopping mall located about 6 miles away for a $10 round trip per person.
May 27, 2014
Rated 5 out of 5 by Fonte1960 This is not a hotel, is my second home!!!
I do not have comments at this moment, because all that Sheraton´s employees did a very good job.
May 26, 2014
Rated 5 out of 5 by Dianne47 Extra long stay
I had to have surgery and as a starwood platinum member and staying many times at the Sheraton Miami Airport Hotel decided to use that as my base for my daughter in law to be able to get to Mt Sinai be with me for test an surgery The expected time was 5 days and because of complications extended on a day by day basis extended to 9 days. It was only 10-15 minutes between hotel and hospital. Agar Geneus at the Starwood check in handled all our needs with ease and no complications a no stress situation. She has always treated me with upmost service. Victor,, Yuri,and Jay at Vin Fiz made sure she had great service and watched after her. The whole of the staff actually were fabulous and I can't say enough. Thank you all.
May 25, 2014
Rated 5 out of 5 by socalduo desk Clerk Angel
My husband and I checked in after 12 hrs. of flying and Angel was most helpful, especially when I asked about printing boarding passes for the AM. He not only helped me with the process but stayed with me while I contacted the airtline because of a problem with boarding passes. He reates 5 stars.
May 12, 2014
Rated 2 out of 5 by MichaelK1 Hotel needs upgrades
Besides the rooms being out dated, the Air conditioning was noisy and continued to cycle on and off. Air was directed right onto the bed and made it difficult to sleep with the air blasting directly on us....off and on!
In addition, the bath room door squeaked loudly
and woke us up at night when using the bath room.
Finally, the quality of food offered in the "concierge" room leaves a lot to be desired.
May 12, 2014
Rated 3 out of 5 by Travel2 Needs Updating
The hotel rooms need updating, the valet staff was not helpful and rude.
Was upgraded to a 2-floor suite, the problem was I had two room numbers, one on the 9th floor and one on the 10th. Went to the 9th floor to drop my luggage and the only way to get to the bedroom was the spiral stairs, not happening in 4" heels and a skirt. Ended up going up the elevator.
May 8, 2014
Rated 3 out of 5 by dragon1416 Room not fully made for new customer
It seems the room I got was not fully made for a new patron. There were plastic bottle caps on the carpet, there was no pen on the night table and/or desk which is always provided by you.
May 7, 2014
Rated 5 out of 5 by estusal It pays to be an SPG
When asked if I was a Starwood Preferred Guest (a pretty inactive one by the way!) I did not have my card with me. The receptionist inquired about my address and it only took my city and zip code to find me in the system and provide me a great room, close to the elevators, with the special treats Sheraton offers SPGs. Took advantage of a special offer during the dates of my stay which was very competitive compared to other hotels near the airport.
May 5, 2014
Rated 4 out of 5 by Supreme10 hotel is good for transiting
well shuttle service, close to the airport and ease of access
May 5, 2014
Rated 2 out of 5 by Gpsarros Very old hotel
The hotel is convenient, but man, it is in major need of a facelift. I was with my three year old and was afraid to have him sit on the carpet. The water was difficult to regulate in the shower. C'mon SPG, this is not the quality I am used to. But the price sure was...
May 4, 2014
Rated 5 out of 5 by LynnPA Convenient for pre flight depatures
Enjoy relaxing in the pool prior to your Miami flight. Just a short 2 block walk from the car rental return. Staff was excellent
May 4, 2014
Rated 5 out of 5 by Derby18 This hotel has great features
Spacious room, breakfast was good at the Club lounge though it was limited. Near to the airport.
May 3, 2014
Rated 4 out of 5 by mscc Nice but one major disappointment
Was looking forward to resting in the room & watching the NBA Playoffs, but could NOT get the channel because they chose not to carry TNT in the rooms. TNT, one of the oldest basic channels that everyone carries, but not at the Sheraton. I would not have stayed here if I had known that. Whoever heard of a top hotel not carrying TNT? All the high end hotels carry it.
May 2, 2014
Rated 5 out of 5 by MMB12 Amanda and her team Rocks!
I was very impressed with Amanda and her team in meeting the needs of the attendees and the coordinators of Toastmasters District 47 event. They were present each time someone needed something. They were kind, gracious, patient and hospitable. The venue was excellent for our purpose. Everyone on the staff from the valets, operators, housekeeping, banquet hall, and Amanda's team were so impressive with the dedication they demonstrated to ensure we had what we needed.
Thank you for making this a most memorable event for our members!
April 28, 2014
Rated 5 out of 5 by Mead56 This hotel ideal for meetings!
We held a company meeting at the hotel for 50 attendees. The accommodations were ideal. The service was great. The food was exceptional. The meeting room was nicely arranged and very comfortable. I would highly recommend this venue to anyone looking for a facility near Miami Airport!
April 28, 2014
Rated 3 out of 5 by CMEvans12 Could have been cleaner
As a Sheraton I expected a cleaner hotel with a proper AC unit that didn't sound like a pneumatic drill. My room still had rubbish in the bin, the toilet had been used prior to me coming into the room (the toilet seat was up and urine was in the toilet). I felt like the cleaning staff had made my bed and that was it.
The AC unit was loud. Something was rattling in it and after several attempts at trying to shut it off it continued to run.
I would only recommend this hotel because of its proximity to the airport. For a longer stay (more than a night), I would look elsewhere.
April 28, 2014
Rated 5 out of 5 by RichO Great Room Comfort
Very pleasant 3 day stay.
April 28, 2014
Rated 1 out of 5 by jacob123 comfortable
Pleasant room, nice view of golf course and restaurant & bar had a nice variety of food and drink. Staff at front desk and restaurant & bar were very accomadating. Close to airport, shuttle was very nice.
April 24, 2014
Rated 4 out of 5 by EdGC Issues to access rooms
The location is nice but.... the three hotel lifts are overloaded and it takes literally tens of minutes waiting to go down, for the breakfast for instance, or sometimes up. The stairs could be an alternative but at either hidden, or difficult to reach. Quite frustrating....
April 22, 2014
Rated 5 out of 5 by gunner10 The hotel staff was very friendly
The front desk knew it was our anniversary and they made us feel special.
April 22, 2014
Rated 4 out of 5 by Dale0418 Hotel makes for comfortable, relaxed airport stay
Great heated, outside pool for kids to use. Very friendly staff.
Need better way to get to hotel from rental car return - that part was an odyssey.
April 21, 2014
Rated 5 out of 5 by stw75 very good airport hotel
Our flight arrived at 1000 so our room was not ready. They held our bags and give us access to the lounge since we had a club floor room. A great place to rest after our flight. The deck called us when our room was ready. Club floor was very nice the rooms were updated and very clean. Heard no aircraft noise for being at the edge of the airport. Evening snacks and breakfast were very good. Bus station is across the street. Was able to get to Miami Beach and back very easily. I left my sunglasses in the room and did not miss them until we got on our ship. Gone for 2 weeks so it was 2 weeks before I could call the hotel to see if they had them. They did have them and the very nice lady at the hotel packed them and sent them to me. Very impressed by the staff. When I need a hotel in Miami the airport Sheraton is my first choice.
April 19, 2014
Rated 3 out of 5 by ZSUNY Miami convenience
Although close to the airport, you would even notice. Well maintained and convenient for business travel.
April 16, 2014
Rated 5 out of 5 by Tony1515 Pity about the restaurant
second visit to this hotel.excellent hotel except for the very limited dinner menu
April 16, 2014