Rated 2 out of 5 by sokelly Not Happy
This is my second time in amonth to stay with you. I arried on a Saturday for 1 night and decided to extend my stay fr another 2 nights. On the second day, my room wasn't cleaned, nor did I recive fresh towels etc, hence I had to shower without showering products (I had two kids with me too). To make matters worse, I asked on 3 separate occassions, could this be done. Also, I ordered food to my room, only for the Porter to try and charge me $415 for 15 chicken nuggets.....If my colleague with me at the time did not check the invoice prior to me signing it, I would have a $650 bill for $100 worth of food. When we sat by the pool with the kids, to try and have a drink and some lunch, were told, " sorry we are closed" - AT 3pm???? And finally, when I get home and check my bill, I have being overcharged by a large amount.... I will be contacting your Hotel today to dispute this.
Honestly, I will not be using or recommending your Hotel again. Very unhappy.
July 2, 2014
Rated 5 out of 5 by Texan Great Resort
Sheraton Mirage exceed my expectations. Great Property, Great Location
July 2, 2014
Rated 5 out of 5 by Royboy Great Hotel
It is a great place to stay. Lovely hotel and enjoy every minute of our stay.
June 30, 2014
Rated 5 out of 5 by tilly02 the experience you take home
From the moment you set foot into the lobby you are transported into like sophistocated elegance . this has to be the premier hotel on the gold coast, you will not be disappointed. This hotel has it all.
June 29, 2014
Rated 5 out of 5 by Gabi64 Excellent Resort
We love this resort. It is in a fabulous location across from Marina Mirage offering different dining options. The grounds of the resort are beautiful. There is no noise from outside or other rooms, spacious big rooms with extra big beds. We love it.
June 26, 2014
Rated 4 out of 5 by Colleen39 Beautiful setting & great food
This hotel is in a fabulous location, close to beautiful beaches. The hotel itself is also one you would come back to for it's pool area alone! The food was excellent.
June 22, 2014
Rated 5 out of 5 by karlygee Next level luxury
When you visit a resort you want to arrive, say a little 'wow' and feel straight away like you're on holiday and this resort achieves that. Between the foyer fountain and ocean backdrop you immediately feel relaxed. The rooms have plenty of space and having the option to open the window and allow the sea breeze to come in is fantastic.
June 22, 2014
Rated 5 out of 5 by Tam64 Best and most comfortable bed and pillows
This is first time we booked a room and were pleasantly surprised how good the hotel was and so close to everything within walking distance, certainly will be back again.
June 22, 2014
Rated 5 out of 5 by patyn777 a good night away
he only problem we had was we were informed when we booked our suite it would be a suite that opened onto the ground not on the third floor , which would have been better with a small child
June 20, 2014
Rated 5 out of 5 by DexandD Loved it
Loved the location, so close to the beach. we hired bikes and enjoyed a 2 hour bike ride down the beach road. All staff without exception were so polite and obliging. Breakfast was fantastic. our only disappointment was that the pool was being refurbed at the time, but this had been explained to us on booking so we were aware of this. Special mention to the super friendly reception girls (the young girl undergoing training at the time will be a real asset toyour Hotel)
June 15, 2014
Rated 5 out of 5 by sharpie2 Good refurbishment
The Hotel met my specifications , and the refurb which was done after my last visit is good.
June 14, 2014
Rated 5 out of 5 by Janet46 This hotel is extremely well located to the beach
My husband and I absolutely love staying at The Sheraton Mirage Resort at the Gold Coast which we do as often as possible - it is right next to the beach which has a flagged area for safe swimming. The hotel has great modern and very comfortable facilities. The food is always excellent as is the attentive service. We are always made to feel welcome upon arrival. We find the Sheraton Mirage has a true 'resort' feel to it which is very relaxing.
June 11, 2014
Rated 5 out of 5 by Alex210162 Relax at the Gold Coast
Checked in, Sat back and relaxed it was all there
June 10, 2014
Rated 4 out of 5 by Schoon Comfortable room but resort facilities lacking
The newly refurbished rooms look great and are very comfortable. Unfortunately provision of many of the resort facilities relies on the adjacent business (especially while the Sheraton's pool facilities are undergoing renovation). The adjacent business is tired and run down - not to the standard promised by Sheraton.
June 10, 2014
Rated 3 out of 5 by FamilyoFour Well slept, but not over the moon.
The bed was comfortable and the service was friendly. They did great to book us in last minute. Unfortunately, we booked for two double beds as we had two adults and two children, and we received a king bed and a pull out sofa bed. The sofa bed was not made and we had to make two phone calls: one for the bed to be made and the second to get a blanket up to the room. The hotel was aware when we booked that there were going to be four people in the room, but we were only supplied with three bath towels. I assume it was the smoke alarm that was directly above the king bed, but the light on this was annoying. The pool was closed for maintenance at this time. As I said, it was comfortable but not worth what we had paid.
June 9, 2014
Rated 5 out of 5 by DAVO99 Our conference venue
My group chose the Sheraton for our annual conference this year and the high quality of all aspects of the venue made the meeting
a spectacular success
June 2, 2014
Rated 5 out of 5 by H0000 Love the refurb.
The refurbishment of the rooms are very nice. It was a pity the pool was being redone at that time.
June 1, 2014
Rated 5 out of 5 by Sandgroper Special Treat
The Mirage has special features which allow you to indulge and enjoy yourself.
May 31, 2014
Rated 4 out of 5 by Jaimelle57 Great Location.
The room was wonderful, very clean and comfortable. The staff were FANTASTIC. The foyer bar(do not remember the name) the staff here need so work, not really interested in us and we were drinking cocktails. Pool bar/restaurant staff were fab.
May 28, 2014
Rated 3 out of 5 by Maks weekend getaway
Comfortable hotel, very good location. We were there in May and the pool closed early. Would of liked to swim but everything was shut down by 7. The decking is uncomfortable on your feet! No hot tub near the pool, only in the gym next door. Don't bother, its indoor, accomodates 4, not comfortable, no good ventilation. we walked in and out quickly.
May 27, 2014
Rated 3 out of 5 by Helgirl Sheraton Mirage
Overall it was Ok, room was disappointing however for the price we paid, old fashion and in need of renovations.
The sea view was suburb.
On Saturday night we had drinks at the Bar and my partners Beer was off, he didn't want to complain, even though I thought we should point it out.
Would not come back unless hotel is renovated.
May 26, 2014
Rated 3 out of 5 by coopie43 Disappointment plus.
No help was offered to take our bags the our room. We had a lot of stuff as we were attending the Allianz conference.
Breakfast management embarrassed us by coming and sitting at our breakfast table to advise we had to pay for breakfast as it wasn't included. We had to show him the email to prove otherwise. Yes we got glares. We then cancelled all our other breakfasts that were not included in the Allianz booking.
We took a room upgrade but were disappointed there was no view at all, yet our other colleges didn't upgrade and had lovely views and bright and sunny outlooks. There is no exhaust systems in either bathrooms which I find unbelievable and unacceptable.
Our last night was marred by other guests having a party upstairs, screaming yelling and bouncing off the walls at 2:00am in the morning.
On the last morning we walked over the bridge to the shops for breakfast. Unfortunately getting to the bridge we had to step around where someone had urinated in a corner which ran down the path next to the driveway. After that we had to step around several large amounts of vomit of the pathway to the bridge. I would have though a hotel like this would send out an early morning cleaning crew looking for incidents such as this. We have stayed in many hotels and resorts all over the world and this rates as one of our worst experiences.
May 26, 2014
Rated 5 out of 5 by Liz11 Heavenly Stay
This is an absolutely divine Hotel. The view, surroundings, courteous & helpful Staff, the 'sleeping on a cloud' beds & pillows are to die for. The cleaniness of the room was excellent. Can't wait for our next visit.
May 26, 2014
Rated 5 out of 5 by nae05 Blissful stay
Our stay was blissful from start to finish, with prompt service and friendly and helpful staff.
May 21, 2014
Rated 4 out of 5 by Season11 Beautiful Room but needs a spring clean
We returned to the Sheraton Mirage to celebrate our wedding anniversary 14 years after spending our wedding night here - we have come back a few times since then but not since the last renovations. Looks wonderful, our room was a little piece of heaven with the beautiful ocean view. The negatives:- The spa bath was really unclean - you can buy a product that cleans the jets and this spa needs it - and I would not use the spa I would call it filthy it had black slimy mould build up in the jets which could be viewed from the basin and toilet so it just starred at us. Mould in the grouting in the bathroom and I needed to plug in a sleep apnea machine so pulled the bedside table out to plug in and it was an inch thick with dust so a good spring clean wouldn't go astray. We had a lovely stay and the staff are a credit so upbeat and customer focused and switched on.
May 19, 2014
Rated 4 out of 5 by possum01 Exceptional Hotel
The great features are, that it's right on the Beach front, is on 3 levels with either stairs or lift access, under cover secure parking, Rooms are spaciousand comfortable. The Hotel has under gone extensive internal renovations however the externals has aged well and still remains appealing. Also good value for SPG Memebers.
May 19, 2014
Rated 5 out of 5 by Doc41 Love that it's right next to the beach!
We keep coming back for short visits - have been doing so for the past 10 years or so.
Love that it's right next to the beach and have walking tracks - north and south of the hotel.
May 19, 2014
Rated 4 out of 5 by GLK04 A visual treat
Visually impressive hotel from the lobby to the gardens and pool areas; facilities are well-maintained and the staff were friendly and attentive. This location was great for family activities on the beach and at local attractions, but rooms facing the front driveway area seem prone to outside noise.
May 19, 2014
Rated 3 out of 5 by Mac73 Ok
I was surprised to find out that despite availability of rooms, I cannot have a late checkout despite my gold status. They also tried to charge me for internet although that was my welcome gift.
May 11, 2014
Rated 5 out of 5 by Shellsurprise wonderful attention to detail!
Thanks to all at Sheraton Mirage, we had a wonderful stay and the attention given by all staff was just wonderful. A very friendly and welcoming environment, would definitely recommend , kind regards Michelle
May 8, 2014