Rated 5 out of 5 by kt1605 Very compfortable and lovely service
This hotel is clean, beautifully presented with excellent service to compliment.
February 19, 2013
Rated 5 out of 5 by briella Mr
This hotel is so well positioned to enjoy Gold Coast facilities.
May 4, 2014
Rated 4 out of 5 by Chris11789 Great resort
staff went beyond the call as always and this resort has benefited from recent refurbishment. Location is awesome. Only issue was the room aircon - we like the room cold but could not get the temp below 25degs depite set to 20 - engineering said it was working ok but not as ok as other sheratons. Was not too bad given the time of year but felt it would struggle in summer.
April 27, 2014
Rated 5 out of 5 by 123489 TRANQUILITY
i would like to thank the manager for sorting out my booking confusion over internet to my complete satisfaction jd
May 3, 2014
Rated 5 out of 5 by Jai12345 Large impressive hotel
Service, food and general feel of the hotel were fantastic. Rooms were excellent and internal fit out was plush. The water features and gardens are tired but overall great place to stay.
February 28, 2013
Rated 4 out of 5 by deanno Ways to Improve
Sheraton Mirage need to look after loyal customers better. We were told it had been refurbished since our holiday last year, I dont know where, It is looking aged and in poor condition other than the entrance area. The prices for your room service are as high as any top class restaurant and the food falls way short. In summary you are charging primo prices for rooms that are aged and your food is over priced, We upgraded due to the filthy state of the first room we were given and the terrible location, as I said you should try to look after returning customers not treat them like mugs. We are now disappointed 2 years running and probably wont be back.
January 28, 2013
Rated 5 out of 5 by Shazabelle Best Break
We extended our stasy due to the outstanding weatheron the old Coast and were fortunate to get a great deal.
Loved everything about our stay.
The only thing is the food on the Gold Coast needs some improving.
Not up to our Melbourne standards
April 27, 2014
Rated 3 out of 5 by jp102012 nice but.....
My Husband and I stayed here during the last weekend of the school holidays (maybe not the best time but it was the only weekend we could arrange). The hotel was very busy during which I think caused a few issues which would not have been experienced during other times of the year.
The staff member checking us in was very friendly but unfortunately had to inform us that our room was not ready (she was very sorry and i cannot fault her service at all). We were told it would take no more than 30 minutes and were offered a drink at the pool why we waited for her call. After an hour and no call we went back to check in to ask if our room was ready. A different attendant seemed a bit confused and we were told he would get us an alternative room. We waited while he made some calls regarding rooms and after a few minutes we are told our original room was actually ready.
The room was very nice and clean with everything we expected. But unfortunately the room was at the very entrance to the south wing and very noisy we heard trolleys and bags being pulled over the entrance way to the wing. I also believe there was an air conditioner or ice machines or similar near our room as we could hear a constant electronic hum. We also heard every conversation had in the hallway and in the morning my husband had to tell two children to please play somewhere other than directly outside our doorway. We did not ask for another room as we were told, during checkin, the hotel was at capacity.
The same attendant who checked us in also checked us out. Again she was very friendly and very pleasant. She again apologised for the room not being available and informed us we could have had late checkout if we wanted. It was a nice touch but would have been more beneficial if it was offered on check-in or earlier in the morning. By check out we were packed and didn't really see the point in going back to a room.
I would stay again, as the grounds and staff were very nice. But I would be more aware of the time of year and ensure I book with enough time to ensure we get a quieter room.
October 10, 2012
Rated 5 out of 5 by Simmo Wonderful hotel
We have been going to the Sheraton Gold Coast yearly since the day it opened,sometimes more tha once a year.Tha hotel is truly a wonderful place to holiday & relax.The staff make us so welcome and it is amasing how they always remember your name,We have always found the food to be so nice and the buffet so tempting.Staff are so kind. If you want shopping the hotel is attached to a wonderful shopping complex.We love the place and are treated like kings when we return. We hope that us 86 year olds can continue to enjoy the wonderful visits to the Hotel for many more years. I could continue writing the praise of this hotel for ever.
March 11, 2012
Rated 5 out of 5 by Faberge Local Relaxation
Why travel overseas when we have the best beaches in the world. The Sheraton Mirage Gold Coast has a fantastic location with uncrowded beaches even during the peak holiday times. The atmosphere is bright, and the staff were all pleasant and eager to assist, they were able to book a sailing charter with very short notice. My Wife and I will be back to enjoy another relaxing stay.
April 22, 2014
Rated 5 out of 5 by PIPPY Perfect with one downfall
Having stayed at the Hotel for 20 years when on Gold Coast, once again, I was not disappointed.
My only discomfort was at the pool area caused only by misbehaved children - running, yelling etc. Perhaps a "child free zone" would be agreeable to many guests.
Many thanks for an enjoyable week.
April 24, 2014
Rated 5 out of 5 by NOSH We will be back!!
First stay at The Sheraton Mirage Gold Coast.
It was a birthday surprise, upon arrival found our room had been upgraded, which made a double wow for me!!
Our whole stay was perfect, from the minute we walked in to when we left - everything was fantastic.
The whole attitude of all staff was outstanding, whether they were under pressure or not, nothing was a problem. If things were extremely busy (Sunday Buffet Breakfast) all staff showed outstanding professional behaviour and just got things done with a minimum of fuss. A thank you from guests always goes a long way :)
A BIG thank you to you all, you made my birthday surprise even better!
Regards to you all.
October 17, 2012
Rated 4 out of 5 by Handles best location
The best location by far on the Gold Coast.No need for a car as all the best resturants, shops and cafes within walking distance of the hotel.
April 27, 2014
Rated 5 out of 5 by Frank35 Staff Kindness
With 2 children with nut & egg allergies, going on family vacations can be a nightmare, the kids hate to make a fuss and will quite often be happy to eat just the basic essentials. On this trip the staff at Sheraton Mirage were outstanding on making our children feel like nothing was a hassle and went out of there way in ensuring our children went away completely happy and satisfied. A big thanks to the breakfast crew in making egg free pancakes and the dinner crew in making a superb mango, blueberry and strawberry fruit salad. This type of hospitality was something we very much appreciated, a big thank you to the whole team.
January 25, 2013
Rated 3 out of 5 by Susan59 Sheraton Gold Coast
The lobby area is the best part of the Hotel. Basically the room and all other common areas are very tired. The towels paper thin and scratchy and the bathroom very small and tired. Having booked to stay in a Marina suite - we were very underwhealmed.
The around pool areas very not well maintained - with areas fenced off for regeneration. In January one would think this to be one of the peak periods - wouldnt ready lawn simply be laid.
the upstairs bar was completely without atmosphere and or any kind of vibe. the whole experience apart from the friendly staff was a disappointment. Unfortunately i dont think we will be back.
January 16, 2013
Rated 5 out of 5 by Tim12 This hotel is fantastic
The hotel's standard, facilities and staff were excellent. The room was great, the pool and other facilities at the hotel were first rate and the staff were extremely friendly and went out of their way to make sure that our stay was enjoyable. Every aspect of our stay was fantastic.
January 1, 2013
Rated 4 out of 5 by Leaguer Hotel has excelent features
Past stays the overall rating has been excellent. This stay was good due to the inconsistency of the quality of the food when ordered from the menu.eg one night meal excellent, three nights later same order meal poor.
April 24, 2014
Rated 5 out of 5 by Limbo Awesome hotel!
My son and I stayed for a night here and we absolutely loved it. My son wanted to stay for extra nights but we had prior commitments otherwise I would have. The pool is great with lots of lounge chair by the pool. There are also lots of umbrellas to keep the Queensland sun at bay. The room is elegant and comfortable. We will be back.
April 19, 2014
Rated 4 out of 5 by JustJus The Villas are great
Stayed 3 nights in Villa 4236 which was immaculate, light, modern and very comfortable. Special discount rate of $499 per night plus breakfast for two for an additional $50 was exceptional value and substantially less than we have paid in the past for a 2br Villa. Restaurant and Room Service dining was all to a high standard and staff very friendly. Internet access was expensive for short term use, but $50 for three days on up to 3 devices was a better option. Girls recommended the Spa and the beachfront location is unique on the Gold Coast. Villa provides the perfect combination of hotel luxury with space and privacy.
January 26, 2013
Rated 4 out of 5 by Dickie27 Traps for the unwary.
The hotel offers excellent facilities, fine dining and excellent and friendly service. It has afforded a relaxing eight days stay. However the experience was dulled a little by a lack of information regarding the inclusions in the accomodation package offered.and an effort by the hotel to increase the room price to cover an alleged upgrade and breakfast. Had this been explained when the booking was made it could have been easily resolved. Next time I will ask more questions. Despite this the stay was enjoyable. The Oyster Bar and the pool service were highlights of the experience. The convenience of the Mirage Marina Shopping Centre was also an enjoyable experience..
August 15, 2012
Rated 5 out of 5 by maddo67 Amazing Place
I frequent this hotel many times per year as it is the only 5 star hotel on the Gold Coast ocean. It is amazing you must stay here.
January 1, 2013
Rated 4 out of 5 by Raels27 Lovely hotel as usual but you didn't look after repeat business.
This was my husband's 4th stay and my 3rd stay at your lovely hotel. We had a lovely stay as per usual but we were a little disappointed as we had booked 2 nights, including breakfast and a late check out as per the package, for $335 per night and we didn't get the late check out. As I booked it 7 months ago and I put in my request that a late check out "as per the package" would be nice, I can tell you we were not impressed when we didn't get it'. I have had at least 3 emails from your hotel since booking with cheaper stay packages but I thought no I booked well in advance, we have been to the hotel a few times before, hopefully they will look after us but it didn't happen.
October 7, 2013
Rated 4 out of 5 by rudi first stay after full rennovation
Much better athmosphere now and great service at arrival with outside concierge. General service is efficient and polite, not overdone.
Rooms are good and comfortable, Bathrooms still lack the necessary comfort (old bath and equipment- maybe difficult to rennovate?)
Breakfast service was a bit rough (not so caring and with a feeling of a mass tourist coffee shop service). The Buffet was nice but the standard coffee was poor.; suggest to put automatic coffee machines into service.
Dinner buffer was attractive but the 'a la carte' menue a bit boring (I would prefert to go and eat at Fellin in the Marina Mirage).
June 2, 2012
Rated 5 out of 5 by Porka Company Christmas Party
Each Christmas we take our staff to a Gold or Sunshine Coast resort. This year we went with 55 staff members to the Sheraton Mirage at Southport for 2 nights.
Within an hour of arrival, everyone was commenting on the efficiency and friendliness of the staff. The resort itself is thoroughly relaxing, but it's the staff that really make it special. They have obviously been well-trained, but also appear to love their jobs.
I usually don't sleep well in hotels and motels, but the beds here are gloriously comfortable.
I loved it.
My only criticism is that the food and drinks around the pool are a little expensive.
December 8, 2012
Rated 5 out of 5 by JenniB123 Great Hotel
Had a wonderful family stay - mid week break over the school holidays, the kids had a great time and we found the $30 wrist bands fantastic
April 12, 2014
Rated 4 out of 5 by blotwise Overall Stay
We had a very enjoyable stay overall. As usual, the room was good, with a nice sea view. The hotel facilities; the restaurant, pool, and bar, were of a high standard. The stay was slightly marred by a clerical error causing $1500 to be removed from my bank account ; although this is a holding fee, all the room costs had been paid in advance, and I am still awaiting for these funds to be released. I initially thought the money had been stolen from my account as the random sum removed is not labelled on the bank statement. I was very distressed at this point, and I ceased enjoying myself.
November 10, 2013
Rated 3 out of 5 by hahehe Overprized Christmas Disaster!
The Spa Studio looked impressive but air-
conditioning faulty and was rectified only on second evening; ensuite has no vetilation(exhaust) and added to the discomfort. Horizon x-mas day lunch, waitress managed to spill a glass of red wine over the back of my wifes dress. the chair was replaced promptly without much attention to the patron's dress. A menu would have been a help too, as the inexperienced staff did not explain the offerings they were serving. the pool and serounding areas need massive improvements to be a 5 star establishment.
You certainly have to improve for us tostay again in your establishment and recommend it to our o/seas friends, which we have done so over the past 20 years.
December 27, 2012
Rated 5 out of 5 by JoeCoolOz Sheraton Mirage Main Beach Qld
Recently I had the pleasure to re-visit the Sheraton Mirage Main Beach Qld for some respite & a conference. The Hotel had undergone a refurbishment in the prior 12 months and must say is outstanding in those areas completed. The service was 1st class from the Concierge to the Reception out to the Pool area and in the Dining area. I would not hesitate to take my family here for a holiday after observing other young families enjoying their time. I would suggest Companies to try the 5-star conference facilities with the evening dinner well catered. There was not one thing to complain about.
November 15, 2012
Rated 1 out of 5 by Kaz9 Needs to modernise
Hotel is in a lovely location but outdated with a TV that didn't work (fixed) Internet not working (raised 3 times and still couldn't connect any device in room) and prices for a buffet breakfast $42/head that didn't represent the quality of the food.
April 7, 2014
Rated 5 out of 5 by Joanne What an exceptional resort - Congratulations
Sheraton Mirage @ The Gold coast has everything a family or individual would want on a holiday: clean rooms, courteous and efficient staff, and a location and setting that is both private and pristine. I went to the hotel with my children for my birthday, and the General Manager webt out of his way to make sure that the weekend was wonderful for both the children and I. The Buffet has a wonderful array of local foods - the A-la-carte menu is simple and elegant. We all had such a wonderful weekend, we will be returning as a family again very soon. The added bonus were the in-house swans that lived just near our room. They added a touch of elegance and stillness to the location. Well done Mark and your team..
March 12, 2012