Rated 3 out of 5 by tom2303 Bad experience
When we checked into our room the toilet was dirty and there were used towels in the wardrobe. Completely unsatisfactory for a 5 star hotel. We stay here fairly often but will have to consider another visit.
July 14, 2014
Rated 5 out of 5 by richnik0112 Staying at Sheraton
We stayed at The Sheraton on the Gold Coast as we had a ball to attend across the road from the hotel. The facilities are outstanding and we would recommend anyone that wants to get great service at a great price that this is a place for them. Friendly staff and excellent facilities as well.
July 14, 2014
Rated 4 out of 5 by coconut66 Pleasant stay
We had a lovely stay at this resort and enjoyed the relaxed and friendly atmosphere of the facilities and the helpful staff. we recommened staying here and will do so again when we can.
July 14, 2014
Rated 5 out of 5 by krg7227 Feels like home
This hotel is so comfortable. It feels like home. Relaxed, refreshing, revitalised. We were transported to a beautiful place feeling welcomed, safe and pampered.
July 13, 2014
Rated 5 out of 5 by thelulurose Exceptional service
We really enjoyed our stay - each and every staff member we came across exceeded our expectations when it came to service.
The hotel itself was lovely and immaculately clean.
The only complaint we have was the paper-thin doors to the rooms - we could hear each and every person walking past, even with them speaking quietly we could still hear their conversations which made sleeping in difficult.
Having the shopping centre across the road was very convenient.
July 11, 2014
Rated 5 out of 5 by AnnieB46 Spa Room with a view of Glorious Sunrise across the Ocean
Our five days at the Sheraton Mirage were idyllic. We were visiting the Gold Coast to participate in the GCA Marathon (my daughter in the 42.2K; me in the 10K). We needed comfortable beds in a quiet room, excellent food and cold sea water to relieve tired muscles. All our needs were met to perfection and enabled us both to run PBs in our respective events. We were glad we booked some extra recovery days in this beautiful Hotel. Watchnig the sunrise across the ociean from the comfort of our room, cup of tea in hand, was a specal moment. Equally special was to be out on the beach in a flash running in the dawn and back along the nature trial and then enjoy a splendid buffet breakfast. Sublime. All the staff wre firendly and helpful. We loved our special time at the Sheraton and already looking forward to our visit next year.
July 11, 2014
Rated 5 out of 5 by tohardtofindanickname Good Value Mystery Deal
Good size room. Good amenities. Well stocked bar fridge - was happy to see cheese and crackers.
Only qualm is the long walk down the cold corridor to the rooms each time we staid - but it was a cold night so in summer might not be an issue. Wouldn't stop me staying there.
Clean, tidy well set up rooms.
July 9, 2014
Rated 4 out of 5 by Jacko107 Care for smokers
I had a choice of lagoon or ocean view and took the lagoon so my husband could smoke outside the room. The whole resort is smoke free and he had to leave the resort to smoke, I think a bar area for smokers would have been more convenient. On speaking to staff I was informed that it is on the web site so beware when booking.
July 9, 2014
Rated 5 out of 5 by Deliah Perfect Stay
My husband & I thoroughly enjoyed our recent stay. Great room, wonderful service, perfect location... We couldn't fault a thing!
July 8, 2014
Rated 5 out of 5 by Marathonman42 Marathon
My wife and I stayed here while participating in the Gold Coast marathon. Hotel was in first rate condition and as soon as I mentioned the marathon, the staff made sure I had water taxi transport for the event - which saved our legs and made our visit even more memorable.
I will only stay at this great resort from now on !
July 7, 2014
Rated 4 out of 5 by Rn69 Excellent staff. Very professional.
Highly recommend. Few problems with air-conditioner. Sea view is not really full sea view so ensure you clarify this on check in. Hotel staff were very polite. Air con fixed immediately.
July 6, 2014
Rated 4 out of 5 by Markt7 Dissappointing
I was disappointed the see that the TV was not working, for such a high Reputation, you would expect that everything was working.
The Ocean view room was nice great view and as a Local who has been to the Sheraton hundreds of times. I visit Patrick in the Oyster bar, Had anniversaries etc etc. I even went regularly to Rolls Night Club, but I would not recomend
July 3, 2014
Rated 2 out of 5 by sokelly Not Happy
This is my second time in amonth to stay with you. I arried on a Saturday for 1 night and decided to extend my stay fr another 2 nights. On the second day, my room wasn't cleaned, nor did I recive fresh towels etc, hence I had to shower without showering products (I had two kids with me too). To make matters worse, I asked on 3 separate occassions, could this be done. Also, I ordered food to my room, only for the Porter to try and charge me $415 for 15 chicken nuggets.....If my colleague with me at the time did not check the invoice prior to me signing it, I would have a $650 bill for $100 worth of food. When we sat by the pool with the kids, to try and have a drink and some lunch, were told, " sorry we are closed" - AT 3pm???? And finally, when I get home and check my bill, I have being overcharged by a large amount.... I will be contacting your Hotel today to dispute this.
Honestly, I will not be using or recommending your Hotel again. Very unhappy.
July 2, 2014
Rated 5 out of 5 by Texan Great Resort
Sheraton Mirage exceed my expectations. Great Property, Great Location
July 2, 2014
Rated 5 out of 5 by Royboy Great Hotel
It is a great place to stay. Lovely hotel and enjoy every minute of our stay.
June 30, 2014
Rated 5 out of 5 by tilly02 the experience you take home
From the moment you set foot into the lobby you are transported into like sophistocated elegance . this has to be the premier hotel on the gold coast, you will not be disappointed. This hotel has it all.
June 29, 2014
Rated 5 out of 5 by Gabi64 Excellent Resort
We love this resort. It is in a fabulous location across from Marina Mirage offering different dining options. The grounds of the resort are beautiful. There is no noise from outside or other rooms, spacious big rooms with extra big beds. We love it.
June 26, 2014
Rated 4 out of 5 by Colleen39 Beautiful setting & great food
This hotel is in a fabulous location, close to beautiful beaches. The hotel itself is also one you would come back to for it's pool area alone! The food was excellent.
June 22, 2014
Rated 5 out of 5 by karlygee Next level luxury
When you visit a resort you want to arrive, say a little 'wow' and feel straight away like you're on holiday and this resort achieves that. Between the foyer fountain and ocean backdrop you immediately feel relaxed. The rooms have plenty of space and having the option to open the window and allow the sea breeze to come in is fantastic.
June 22, 2014
Rated 5 out of 5 by Tam64 Best and most comfortable bed and pillows
This is first time we booked a room and were pleasantly surprised how good the hotel was and so close to everything within walking distance, certainly will be back again.
June 22, 2014
Rated 5 out of 5 by patyn777 a good night away
he only problem we had was we were informed when we booked our suite it would be a suite that opened onto the ground not on the third floor , which would have been better with a small child
June 20, 2014
Rated 5 out of 5 by DexandD Loved it
Loved the location, so close to the beach. we hired bikes and enjoyed a 2 hour bike ride down the beach road. All staff without exception were so polite and obliging. Breakfast was fantastic. our only disappointment was that the pool was being refurbed at the time, but this had been explained to us on booking so we were aware of this. Special mention to the super friendly reception girls (the young girl undergoing training at the time will be a real asset toyour Hotel)
June 15, 2014
Rated 5 out of 5 by sharpie2 Good refurbishment
The Hotel met my specifications , and the refurb which was done after my last visit is good.
June 14, 2014
Rated 5 out of 5 by Janet46 This hotel is extremely well located to the beach
My husband and I absolutely love staying at The Sheraton Mirage Resort at the Gold Coast which we do as often as possible - it is right next to the beach which has a flagged area for safe swimming. The hotel has great modern and very comfortable facilities. The food is always excellent as is the attentive service. We are always made to feel welcome upon arrival. We find the Sheraton Mirage has a true 'resort' feel to it which is very relaxing.
June 11, 2014
Rated 5 out of 5 by Alex210162 Relax at the Gold Coast
Checked in, Sat back and relaxed it was all there
June 10, 2014
Rated 4 out of 5 by Schoon Comfortable room but resort facilities lacking
The newly refurbished rooms look great and are very comfortable. Unfortunately provision of many of the resort facilities relies on the adjacent business (especially while the Sheraton's pool facilities are undergoing renovation). The adjacent business is tired and run down - not to the standard promised by Sheraton.
June 10, 2014
Rated 3 out of 5 by FamilyoFour Well slept, but not over the moon.
The bed was comfortable and the service was friendly. They did great to book us in last minute. Unfortunately, we booked for two double beds as we had two adults and two children, and we received a king bed and a pull out sofa bed. The sofa bed was not made and we had to make two phone calls: one for the bed to be made and the second to get a blanket up to the room. The hotel was aware when we booked that there were going to be four people in the room, but we were only supplied with three bath towels. I assume it was the smoke alarm that was directly above the king bed, but the light on this was annoying. The pool was closed for maintenance at this time. As I said, it was comfortable but not worth what we had paid.
June 9, 2014
Rated 5 out of 5 by DAVO99 Our conference venue
My group chose the Sheraton for our annual conference this year and the high quality of all aspects of the venue made the meeting
a spectacular success
June 2, 2014
Rated 5 out of 5 by H0000 Love the refurb.
The refurbishment of the rooms are very nice. It was a pity the pool was being redone at that time.
June 1, 2014
Rated 5 out of 5 by Sandgroper Special Treat
The Mirage has special features which allow you to indulge and enjoy yourself.
May 31, 2014