Rated 5 out of 5 by Hapahaole Sheraton Waikiki
We had an excellent Diamond Head ocean view room. The room was well laid out to maximize the amazing view and was spacious and well appointed. The balcony and chairs made sitting outside very enjoyable. Rumfire has a great afternoon atmosphere with relaxing local style cocktails and music. Kai Market has an amazing buffet - we enjoyed the seafood and local style food on Saturday night. The only disappointment is the pools - it is very difficult to find a deck chair after 11 am and the space is very crowded but the infinity and water slide pools are still gorgeous!
January 7, 2014
Rated 4 out of 5 by MJA2 Great location and amenities
Hotel offered a great view of Waikiki beach and the surrounding cityscape. The infinity pool and bar service offered in the pool is great and definitiely a highlight when you're looking ot relax and enjoy a beautiful view. Rum fire is a great location and night scene too for those looking to start/end the night in a nice location. The service (front desk, bell hop) was top notch- bags we're held for us both when we arrived and departed and everyone was very pleasant and professional.
November 3, 2013
Rated 3 out of 5 by FLSL good value if you get a good rate
We got a great rate on the SPG site, so we decided to stay on the beach - being from Florida, oceanfront was not a priority. The facilities are very nice and the pool area is great for kids. I did not feel very valued as a gold member at check in or during my stay. And check-in took WAY too long - and at a very late hour with kids in tow, it was NOT a fun experience. However the service at the resort in general was pretty good. There could be more seating at the pool that enables you to actually keep an eye on your kdis. Hard to relax and supervise the way they have it set up. The bar overlooking the pool is nice, although often crowded. Parking is kind of a pain. And there is limited places to put your clothes in your room.
December 19, 2011
Rated 3 out of 5 by Peter19147 Great location but below SPG category 5
The hotel is in a great location if you want to be in the center of Waikiki. The rooms have not been updated in years and below average. The fitness center has antiquated equipment and the bathroom is 2 floors away!. The resort charge is a joke and I suspect almost no guest uses any of the benefits offered. That charge should be a credit of $50.
The manager was concerned and did upgrade the room which was still outdated and postage stamp size.
The infinity pool is beautiful and Gold members are given a wrist band so towels are dispensed without towel cards.
September 17, 2012
Rated 4 out of 5 by JeanetteL58 MY FAVOURITE DESTINATION
I have been visiting Waikiki and staying at the Sheraton Hotel at least 18 times by now over the past 20years. Sometimes twice in one year. Can't get enough of the wonderful hospitatility and happy nature of the Hawaiin people. I recommend this hotel to all my friends whenever they ask about coming to Hawaii! I am sure I have enticed a large number of Australians to come and visit your beautiful island. Much luv Jenn
January 14, 2014
Rated 5 out of 5 by Bkbroome Great pool!
This was my third visit to Sheraton Waikiki. I chose this over other properties mainly for the Club Lounge access (lovely spot for breakfast or to chill in the evening) and the pool. Having an adults only pool is a brilliant idea! The pool attendants were great too, especially Filippo.
The rooms are basic but have what you need. It's a large hotel and you're always in a crowd once you leave your room. That said, the facilities are great and the staff is very friendly. Restaurants are ok but there are plenty of other options nearby.
August 3, 2013
Rated 5 out of 5 by DavidCL Best Experience with Hotel Thus Far
First, I've done multiple banquet-type events throughout Oahu and all the typical chains, and the Sheraton Waikiki does it hands down the best. For example, normally, banquet food is just that...mass produced, lukewarm, borderline buffet-quality food. Sheraton Waikiki put together a legitimate nice dinner for a party of ~800--not an easy feat. The food was great. The service was fast, and the ambience was spot on. Second, it was a very special occasion for a friend and I asked Kelly, the GM, for a favor, and he got right back to me and made sure that we were taken care of and gave us a very generous and hospitable gesture that he definitely was not obligated to by any means. IMO, his actions epitomized the essence of hotel management. Cannot say enough about how much the gesture meant. Moreover, the front desk was very efficient. Room service answered all requests within 3-5 minutes. I come to the Sheraton Waikiki a couple times a month and I have yet to find a better spot in town. Great bar (Rumfire), great amenities, great shops. Can't be beat and won't be disappointed.
November 22, 2013
Rated 1 out of 5 by qqq789 Worst Hotel Experience
This is the worst hotel stay I have ever had at a Starwood, or any property. First, if you arrive by airport shuttle, you are dropped off in a bus depot, which is a short block with stairs from the reception area. No assistance, no signs, just stairs & crowds. Next, I went to my no smoking room only to find the entire no smoking floor and room to reek of cigarette smoke. Finally, my next room, which was ocean view on a high floor, had ants crawling in the bathroom and nightstands. While all staff were extremely nice, I was not allowed to move again because I moved once before and the hotel was full. I am seriously considering closing my SPG account.
August 12, 2012
Rated 4 out of 5 by RP30 Great location and friendly staff
I would stay here again as the location is one of the best and the hotel is right on the beach, which is a big plus. Secondly, the staff was very nice. The only bad thing that happened and I don't think the hotel was able to control, was a guest in our hall who kept smoking and the smell would come into our room every time. Although security was called in to investigate since the hotel is 'smoke free', I think the guest just ignored it and continued on. I spoke with Brian, the manager about the issue and he was very understanding and offered to move our room and also comped our resort fees due to the issue. I think the fact that the hotel had their manager and security looking into the issue really meant a lot to me and because of that, I would come back.
July 18, 2013
Rated 4 out of 5 by Jimmy A good stay at a good hotel
Stayed at this hotel many times when I visited Honolulu.
The location is great, right on the Waikiki beach. If you get an ocean view room, the view is great.
The upgrade has been hit and miss.
The club lounge is very spacious and has a great view to the city and the ocean. The food offering could be a bit more versatile.
The late check out has been rarely granted even with platinum guests, even till 2pm. THIS IS FLAWED, as most mainland guests have late evening flight back to mainland, and would be great if they could stay till 4pm.
October 7, 2012
Rated 2 out of 5 by awc4 All Kinds of Problems
Given how large this property is, I do understand that it is difficult to keep every room in this property in top shape; however, I was disappointed in the problems I encountered during my vacation at this property. Granted, I was upgraded into a great suite and the Club Lounge is really great; however, the room was not ready until late in the afternoon and it was also not clean (with dirty towels on the bathroom floor) when I checked in. The hotel is at a great location and I was grateful for the gorgeous view available from my suite.
November 7, 2011
Rated 5 out of 5 by Sherrie59 Exceptional Setting
What an exceptional setting for Sheraton Waikiki right on the beach with stunning vistas.We recently stayed at this hotel and enjoyed the excellent facilities this hotel offers, such as from a swim from a well laid out pool straight on to the beach, Hammocks to rocking chairs to get you totally relaxed from the moment you step into this amazing hotel.It was never to much trouble for the guest services and Aloha Landing ..what an excellent idea, staff there were fantastic in helping you get to your destination without any worries.
February 23, 2013
Rated 3 out of 5 by Taiko2 Beware
-We arrived early, just before lunch and were allowed into 1 of 2 booked rooms.
-First shocker, we are forced to pay a 'resort fee' of $25 per room per night which includes parking and Wifi access. Not needed but we had no choice.
-Pubik (k=c) hair in the shower and on the toilet were a real let down after running around all day.
-Couldn't hook up to the WIFI, and several staff members were unable to assist. Several hours and tries later, a capable staff helped.
-The free water we were forced to pay for ($25) was not in our room.
August 13, 2012
Rated 5 out of 5 by RedRocket beds need soft pillowtop
We notice that a lot of other hotels we stay at make it more comfortable for beds-my wife and I both got sore backs-too firm-and we don't have back issues nor overweight-minor thing-just a reco for future. Also 1 sand castle would be sufficient-we prefer the traditional xmas trees-and I know in SF the Chinese and Japanese are some of the biggest Xmas decorators. We always enjoyed the entertainment in the lobby and at pool-traditional Hawaiian. We really enjoyed our stay-thanks!-just positive recommendations
January 6, 2014
Rated 5 out of 5 by Nikki86 Shangri La
This is the 4th time we visited this wonderful resort and always notice the meticulous attention to details, cleanliness and friendly service levels. This resort exceed our expectations every time. Kudos to the staff and management!
November 14, 2013
Rated 3 out of 5 by Bo123 Great location!
Overall the hotel was good, not great. There are a few great things about it. Great = location, on the beach, next to shopping, very central Waikiki. Tourist hub for a lot of Japanese so the lobby is ultra bustling (some people think this is good, others hate it). Good = convenience, restaurants were good but a few are pricey, market in the lobby, Peet's, Ice cream, other shops, activities, pool tables in lobby, nice pool for kids and infinity view pool for adults. OK = rooms, standard rooms, beds are not very comfy and neither are the pillows
Bad = SPG members don't seem to get anything extra, in fact I got a room in the back facing the other hotels with courtesy loading dock noises at 6am every morning. Very disappointed. Don't stay here if you don't face the ocean
December 2, 2012
Rated 5 out of 5 by Sam0294 Great view Great stay
My hotel experience was great t the Sheraton Waikiki. The view had a paradise feel and the room was clean and spacious. My only problem was there was no microwave in my room and when I called the front desk they said there was no way to warm up my leftovers. I mean you spend $200 on dinner and u can't even warm up your leftovers. That upset me. But everything else was wonderful. I will definitely recommend this hotel.
December 20, 2013
Rated 3 out of 5 by Bobby47 The pool areas and the location of this hotel with its amazing views were its best features
The views Oceanside were amazing and the cleaning, tour and bell desk staff were excellent. The reservation staff were obviously overworked as they were not customer focussed and in many instances unhelpful and bordering on rude. The staff members who served us in Rumfire ensured that no tip was left and that we would never return there to dine (strange as there were very few diners in there anyway). Some of the pool / beach team were really good and others could do with some of the same training. The rooms were very average and in need of updating to warrant the room rates charged. Holes in Curtains and sheets is not a good look. There are many improvements needed but as this hotel has a large volume of occupants due to its location it is not likely that anything will happen soon.
July 20, 2013
Rated 3 out of 5 by Binsky Recent travel experience
Very disappointed in the hotel generally! I believe the hotel needs a good overhaul . We ate in the restaurant for breakfast only once , choosing the a la carte menu mainly for the cost. I can tell you the food was so well below our expectations that for the following days of our stay we actually ate at Denny's for b'fast but we ate at other local restaurants fot other meals. You may be surprised at this but not only was their food much better and cheaper than the Sheraton but their service was outstanding.
August 4, 2012
Rated 5 out of 5 by GS808 "Service Charge" at The Edge of Waikiki
I am a kama'aina, and was more than happy to pay a mandatory 18% tip for a party of 6 at The Edge of Waikiki restaurant at the Sheraton Waikiki. I was NOT happy that they called it a "Service charge" on the bill, with another line under it labeled "Tip", implying that the service charge was not the mandatory 18% tip. It was very misleading. If we didn't ask our waitress what the "Service charge" was, we would have given her an additional 18% tip. This is not a nice way to treat the guests who may not ask what the service charge was for, or for non-English speaking guests.
The food and atmosphere were great, but it would be better for the restaurant to list the "Service charge" as "Tip" on the receipt and then label the second line as "Additional tip", as do other restaurants in Waikiki.
June 13, 2013
Rated 4 out of 5 by lec561 Hotel right by the beach
First impression wasn't the best as our bathroom really reeked. They changed the shower curtain and cleaned the bathroom and the smell was GONE. woot! But front entrance had a stained tile which was not appealing to the eye. Even my kids complained.
Did not like the staff manning the front of Rum Fires. All I wanted were two NON-alcoholic drinks. But I was with my 3 y.o. and they refused to help me get the drink. Told me to leave my daughter in the room. Yet, it's the law states that we cannot leave a child unattended. So... I was left with NO DRINK!
December 29, 2013
Rated 5 out of 5 by Vernon67 Great place to lay your head.
Hotel is worth every penny I paid,if I were to return to Oahu this is my first choice.
November 14, 2013
Rated 3 out of 5 by DB42 No Aloha,Less than perfect
Our room resevation for a king bed was given away and we were offered a room ($250.00 value) when we paid $375.00
After 1hr with the SPG desk clerk we were given a rm with a KB on the 10th flr with passes to the club flr.Orig. reser. was for the club flr. The breakfast on the club flr was terrible-the hotel could do a lot better here. I have seen what is offered in the buffet when we stayed here in May
They won't give SPG points when booked thru a 3rd party-ie Westjet vacations
November 19, 2011
Rated 5 out of 5 by ICDoc Sheraton Waikiki October 2012
xx02 suite is very nice. Bedroom view is of Diamond Head and evening bar music is easily heard and enjoyed. Sitting area view is of ocean. Both rooms have lanais which are great for sitting, viewing, snacking and just plain relaxing. Wi-Fi is spotty around the property. Wi-Fi is included in the daily extra charge but it is a 24 hour period. One must go through the sign-up hassle every day when the connection drops out. The connection should remain for the duration of the stay.
October 21, 2012
Rated 5 out of 5 by Carol75 This hotel solves issues right away
We were happy to see that the issues that took placed in the hotel were fixed right away. We had an issue with our room neighbours and an issue with the cleaning in our room, but the Manager and the staff at the reception were very good at helping us fix the issues right away.
October 24, 2013
Rated 4 out of 5 by kirakira Hotel amenities
intensely disagree with resort fee. Also hotel has eliminated HD and the Golf Channel from the lineup which I find remarkable, especially in view of the $30+ per day resort fee.
January 13, 2014
Rated 5 out of 5 by lammy4you Definitely would come back
We booked Club Level room at Sheraton Waikiki for a week in July so our our room was on the 30th floor with full ocean & diamond head views. Club Level was an excellent choice since we barely spent extra money on foods/drinks . People who works at Leah1 Club Lounge always provide great service with a smile . We'd like to thank Stanley-our daily host at Leah1 & Rosemary-our house keepper for making our trip more pleasant & memorable. See you next year. Mahalo!
August 6, 2012
Rated 5 out of 5 by TBK001 Outstanding
We stayed at Sheraton Waikiki for 3 nights. The check in staff were amazing and, although I had to wait a few hours to check-in, they upgraded my room in recognition of the spg gold. The service was outstanding on every level and I appreciated the recognition for spg gold as most mainland north american spg hotels do not even use their member lines despite having them signed. Upon check-out a later check out could not be provided as they were sold out (not surprising) however the staff allowed us use of a hospitality suite for 30 mins later in the day so we could clean up after spending the day on the grounds and in the pools. With such a late flight, this feature was very much appreciated. Food was also outstanding! Only complaint is we couldn't get a room with 2 queen beds... the doubles were just a little small for a family of 4.
July 24, 2012
Rated 5 out of 5 by Jo85 Wonderful stay
The friendly & efficient staff at check in was the beginning of a perfect 3 days. Meals excellent, pools appealing. One drawback, those knowing " booked" seats/loungers at pool preventing any new comers or later swimmers finding any seat. Unsatisfactory.
Proximity to beach just what we wanted.
Definitely returning. Thank you
January 9, 2014
Rated 5 out of 5 by zs58 Best in Waikiki
This is now my go-to property whenever I am in Honolulu (twice a year or so). Between the superlative service from the staff (genuine smiles, great people), best-in-Waikiki location, stunning ocean views, and amazing suites, this is the place to go. The fact that their club lounge on the 30th floor offers the best view of Waikiki you can get outside of a helicopter, free food and drink in the morning and evening, by far the best hotel lounge I've ever seen - is just icing on the cake. I've stayed at many other hotels in Waikiki, so I do have some appropriate experiences from which to draw these comparisons...Go to the SW, you will not be disappointed!!
November 12, 2013