Rated 3 out of 5 by SSCookies Moana Tower
Had ants in the room. Reported it the second day, they came and sprayed, then ants were back and in our luggage, etc. Did not enjoy trecking across a walkway and up and down three elevators just to get to the beach or pool. Beautiful view, but that's the best thing about this tower. Restaurants were ok, but nothing spectacular and very pricey.
May 14, 2014
Rated 5 out of 5 by Mclala Quality Service
From the pleasant, quick and high quality service, to the excellent room and wonderful location. The food and drinks are a bit expensive compared to local offerings, and thus my lose some customers to local restaurants.
March 19, 2014
Rated 5 out of 5 by DBART Sheraton Maui Stole Our Hearts
Thank you Evelyn for making our 35th Wedding Anniversary the most special vacation at Sheraton Maui ever! We appreciate your caring personal attention to making our return experience perfect. Everyone we encountered had warm Aloha spirit and tried to help in any manner possible. When ever calling for additional supplies or needs met with quick responses! We will return as soon as possible, we'll be leaving a part of our hearts at Sheraton Maui.
May 7, 2014
Rated 5 out of 5 by Stoneharbor Exceeded expectations
After 3 weeks on Maui(2 at the WKORV),I reserved a day room for our last day on the island, utilizing points. 12000 points and a $30+ resort fee seemed high for 10 hours but I was informed and accecpted the fee. I was given a room at approximately 7 AM. My only request was for a room by the pool. My needs met availability. Very comfortably lounge chairs, unlike the WKORV. The Sheraton is a great overall resort especially for anyone interested in spending time in the ocean.
May 20, 2013
Rated 5 out of 5 by CanadalovesMaui2013 Excellent location & terrific service
We stayed at the Sheraton Maui in Jan 2013 whereby we found the service and location to be excellent. An easy walk to restaurants and shopping or free shuttle to town or to visit our friends nearby staying at another Westin property made this an ideal location. Although we didn't golf this time, the 2 golf courses nearby looked great! Even though it was prime season, the beachfront, pools and hotel bars and restaurants were not too crowded and we never had any issues with finding a parking spot, lounge chairs by the pool, snorkelling, tanning on the beach or waiting for meals/dining. Our room also had an excellent view of Black Rock, was clean and comfortable with good Wi-fi reception and very nice sitting/view areas in the atrium/walkway. Would definitely recommend this hotel to others and would stay here again.
March 3, 2013
Rated 4 out of 5 by rrickspan nice place to stay
the hotel and staff for the most part were great. the one thing I would say is watch for the added charges. during our stay we were billed $16.99 for phone usage and never called anyone but hotel staff. this I dont fee is right. also check on your free internet on check in. first time you log in the policy satate "FIRST DAY" is free they dont tell you to use that option all the time. the second option is to pay $16.99 per day for faster spped internet. this really should be explained as I only used the internet to look up maps of the Island. when I questioned the desk clerk I was told I should have used the free first day every day and was bill for the optional higher speed. sorry to say if the policies are that confusing and stall can not explain things to first time visitors I really dont see myself returning to this hotel.
February 7, 2013
Rated 1 out of 5 by Nicole75 Not up to Honeymoon standards
I was so excited to go to Hawaii for my Honeymoon, and it was less than great! The staff seemed unaware, the service took forever just to get some tea, they forgot to clean my room one day, and it just did not feel like any sort of special feeling that usually SPG does in their other hotels. I have stayed over 100 hotels at SPG, and this was my worse experience, not to mention, it was also my honeymoon. The only service team that was amazing, was the Valet!
January 3, 2013
Rated 2 out of 5 by RCMCJR Disappointed from check-in
I had a flight delay; got a 1st floor room facing the mtce building. Room had lamps that did not would, mold on the tub surround, sand and blond hair on the vanity and a bed which was not a dream sleep. No elite recognition. agreed to change rooms the next morning if bags where packed and ready to move. Ended up taking all day causing a lost day in the sun. New room had a view but the air conditioner did not work.
Many of these issues where met with indifference. The hallways were also crowded with fast moving construction guys working on a remodel.
December 13, 2011
Rated 5 out of 5 by Illinoismom3 Our stay at this Sheraton Maui was outstanding!
This is a beautiful resort. We visited in mid January 2013. The hotel staff was exceptional at all levels of service. The ease of using the facilities including the restaurants, grounds and beach were very family friendly. The pool was a little chilly, but the beach more than made up for it. We enjoyed the sunsets and the nightly cliff dive. We also used with the ping pong table and bocce ball sets on the grass that was provided by the resort everyday.
January 30, 2013
Rated 5 out of 5 by Mouse Beautiful Sheraton
The Sheraton at Blackrock on Maui is truly a jewel. You would never know she is 50 years old. Being SPG Gold we were able to be upgraded to a Deluxe Oceanview, and it was wonderful. The view was awesome. The breakfast buffet is to die for and all the waiters and bar tenders were very friendly and informative. The shuttle that is provided between the resorts and Lahaina is also an added plus. We would definitely recommend the Sheraton at Blackrock.
June 7, 2013
Rated 5 out of 5 by Digi Impressive resort hotel
The beautiful winding blue pool in line with the ocean and white sandy beach is most inviting at Sheraton Blackrock. Good snorkeling and the evening cliff diver, along with music from the Dive Bar, add to the romantic setting. Loved watching a bride and groom leap from the Black Rock cliff into the water in wedding clothing (complete with bouquet and an attendant), to celebrate, and then pose for memorable photos on the ocean's edge.
March 2, 2013
Rated 5 out of 5 by ML88 Peaceful and Relaxing
It was a beautiful resort and the beach was awesome. Our room was on a SPG floor and it faced the ocean off a cliff. It was a little farther away from the main hotel but this allowed the room to be very quiet and peaceful and every night we got to see a beautiful sunset. The rooms were comfortable and the staff was very nice, but I do wish that there was a SPG lounge. The stay was very relaxing. It was just what we needed.
October 1, 2013
Rated 5 out of 5 by KM0504 Staff Friendliness
Bellman , Valet .Pool Staff and housekeeping were warm, engaging and sincere in their efforts to exceed our expectations. The Front Desk, Retail and staff encountered while walking the property (not directly engaged in service) seemed aloof and disinterested; this was disappointing at the very least knowing your standards.
May 9, 2014
Rated 5 out of 5 by Grampy100 Thank you Sheraton Maui!
We have been loyal guests of the Sheraton Maui for the past 12 years and it is still a wonderful resort to visit. Over the years they have done away with the flower lei greating, and flowers with turn down service, but that aside I love the open feeling of the property and the staff is excellant. The grounds are perfectly maintained and it is a joy to stay there. It is my favorite place in all of the islands.
October 28, 2013
Rated 4 out of 5 by Zontar Good hotel but expensive for what you get.
Superb location on Kanapali. My wife has been coming to this hotel since 1975. Prices for rooms are very high now and they could use some renovation. As well there seems to be many meddlesome conventions that now hit this place on a regular basis. Food is ok, Front Desk staff was great, housekeeping ok but not great.
Conceirge is very good. Claudia and Larry at the poolside services were great.
May 5, 2014
Rated 5 out of 5 by Easal61 Wanna return
Loved the Sheraton Maui. Well run, clean, cozy. My only concern was the refrigerator was noisy. Crashing waves outside the door helped wash out the noise.
A bit far to arrive at from a long airline flight, but well worth the trip. We arrived late (after 10PM) and the staff granted us a late check out. Supreme!
February 4, 2014
Rated 5 out of 5 by Mike21 A Great Resort with beautiful grounds
This was my first time in Maui and am I glad I stayed at the Sheraton Maui. The staff is excellent from Evelyn at the front desk to Mack in the Restaurant. This is an oasis with in an oasis. The grounds are beautiful, the pool is terrific and the rooms are luxorious. We were in building number 3 and the views were spectacular. It is a beautiful hotel and the staff is not overbearing. You will relax here and take in Beautiful Maui. The only thing I would improve is that I would have pol attendent a tthe pool and require all guests to wear an arm bracelet so you know you are swimming with registered guests. Maui is a quiet place and this historic hotel overlooking the famous black rock mountain made the vacation. It is a first class hotel that know how to treat Platinum members
April 22, 2014
Rated 1 out of 5 by Ono4 pretty unhappy
i made the reservation for my daughter to stay one night prior to checking into our westin villa condos. i told the person making the reservation it would be my daughter using the room. when she arrived there was no record and the check in people were not really very friendly nor understanding. they begrugingly said "well we will honor it this time " not saying whether if they didnt honor it they would not have allowed her to check in. i got on the phone with her but they didnt want to talk to me . As a platinum member this is not what i have come to expect from your orgainzation. i do not understand the issue and want someone to call me to explain just what the big deal is about my family using the rooms that i paid for .
April 6, 2014
Rated 5 out of 5 by Sandy10 This hotel has much to offer.
We loved our recent stay at the Sheraton Maui. Everyone was friendly, professional, and helpful. The grounds are beautiful and our room immaculate. Our breakfast buffet, which was included, was excellent. We enjoyed it and looked forward to it every morning. The pool was beautiful with various meandering sections and interesting features such as a small waterfall and slide. The Sheraton Maui has it all!
September 16, 2013
Rated 4 out of 5 by nettie108 This hotel has a perfect location.
Located on Kaanapali beach by Black Rock, this hotel has a great location. Just a short walk to Whalers Village shops and restaurants. The snorkeling right in front of the hotel is amazing with a beautiful sandy beach. Our room was clean and well maintained. The bed was super comfy. Our room was well laid out with plenty of sockets to charge our electronics. The entire hotel seemed clean. The grounds were beautiful, but I wish they didn't use the gas powered blower and trimmer right next to the pool three days in a row. The staff was friendly and efficient I would have given this hotel 5 stars if the restaurants had better service. No matter what time of the day, the service was super slow at both the Black Rock and poolside. The food was delicious, but not always worth the wait.
April 22, 2014
Rated 5 out of 5 by KNJ46 This hotel exceeded our expectations.
This hotel is a beautiful facility. The buffet breakfast on the terrace is lovely, albeit too many birds flying through. But the omelets and choices of fruit, meat and danish were wonderful and nicely presented. We really enjoyed the culinary tour of the kitchen and sample bites by the sous chef. It was fun and informative. The beach is so large and beautiful - room for everyone. Our room was a renovated one and somewhat larger than the standard room. Great view of Black Rock, the ocean and the grounds. The Cliff Dive Bar had a limited menu and there was really no good alternative for lunch. The staff was friendly and helpful. We had a wonderful time. Thank you.
November 12, 2011
Rated 4 out of 5 by Rhonda23 Nice but not great
This hotel is nice but not as nice as many of the other Sheraton Resorts we have stayed at. The rooms were clean and housekeeping was always very prompt. The hotel staff were all very nice and friendly with the exception of the pool staff that handed out towels. Every time I requested 4 towels for the 2 of us they made me feel like I was not a guest but somehow trying to sneak on the property even though I had towel cards and my room key! If they are that concerned then instead of making your actual guests feel bad come up with a better system. I found this very offensive and have never been treated so poorly.
The pool area is small and the lounge chairs are just okay. Again for a "resort" it is just not up to par with others in their own brand.
The staff at both pool bars were excellent and very pleasant. The grounds are nice and well maintained. The only other negative is they only give you 2 dresser drawers in your room. That to me is not sufficient for most people who are probably on a week vacation and especially those that might be sharing a room with kids. We had to cram our clothes in and not even any drawers on the night stands.
May 12, 2014
Rated 5 out of 5 by HawaiiAnniv Fantastic hotel for price category
This hotel is the best option on Maui for its category. The rooms were very comfortable, staff was outstanding, restaurant was delicious, pool was fun, and beach was great. We enjoyed our stay and were treated amazingly well - it made our stay very memorable. So many options for activities and very convenient location. I would highly recommend the Sheraton Maui and will stay again in the future
September 11, 2013
Rated 1 out of 5 by YongFeng Worst experience in all SPG hotels
Good at location and view.
But I was very disappoint for a terrible Front desk man. And a worse call center and complain handle way.
I've forgotten the name of that Guy.
He was very un-friendly when my arrival and checking-in(around 12:00 pm). He wouldn't answer any questions I asked.
And on the 2nd night, I found that I left my glasses in the restaurant of this hotel. When I went to front desk to seek help. He was still very unfriendly and NO HELP! Finally I went to the restaurant and another staff David help me to find my glass out.
The most bad thing is, I complained this to the call center of SPG, again and again, lot of international telephone fee, no result and sound feedback.!!!!
March 5, 2014
Rated 5 out of 5 by Poohboy Time in paradise
From the moment we arrived we were greeted with smiling faces waiting to assist us. In particular, Irene at the registration desk went above and beyond to upgrade us to a room looking out on the sparkling turquoise ocean of Maui. We couldn't have picked out a more beautiful setting. Ordered take out from a nearby restaurant so we could enjoy it along with Mai Tai's on the lanai.
October 6, 2013
Rated 3 out of 5 by bb0505 Great location
This hotel has a great location, but the facility itself is nothing special. The staff needs to be trained properly. With the exception of 3/4 staff members, every one else needs to remember that the guest is paying their salary! What does it take to greet customers with a smile? I feel this is a lack of training on the part of Sheraton management. Also, the food is not very good.
May 25, 2013
Rated 4 out of 5 by Ron2 Overzealous Pool Attendants
Guests should be warned that overzealous pool attendents will remove all personal items from poolchairs whenever they feel that the guest has been gone longer than "an extended period" which is actually when they notice a chair is unattended. The hotel refuses to be held responsible for personal items removed by attendents who pile them unprotected atop a counter. Horrible PR.
August 13, 2013
Rated 5 out of 5 by Jim008 My stay
The bed could have been more comfortable
We have been guests at the Sheraton Maui for many years and the longtime staff members, we have come to know , are like family.
The only problem this year was with Maui Beach Activities and I discussed this with customer service manager Jennifer. I know they are a contractor with the hotel, but to guests they are the Sheraton Maui.
September 24, 2013
Rated 5 out of 5 by mrDonrag A nice welcome after a long trip
After traveling almost 24 hours my wife and I were pleased by the friendly welcome we received by the front desk at midnight. The room was clean and bed was comfortable.
When we awoke the next morning we were amazed by the beautiful ocean view that greeted us from our lanai. WAY TO GO MAUI SHERATON!
January 12, 2014
Rated 5 out of 5 by 8PUD8 SHAKA
1st stayed here 1981, return for obvious, great location, miss the 'huts' and Chip but love the 'tower' have stayed at other resorts nearby (during renovations) not as good as here. Think our return in Dec '13 will be 15th (just getting used to it). Hate the resort fee, way to high for what one receives.
A big Mahalo to Claudia at the Beach Bar, see you in Dec '13
January 14, 2012