Rated 5 out of 5 by Microsoft Best of the Best
October 22, 2013
Rated 5 out of 5 by CSR82 The Sheraton Maui is Great!
My family has been coming to the Sheraton Maui regularly for 35 years. We find it gives us just the right balance of activity and relaxation in one of the most beautiful settings you can find anywhere. The hotel and food are great and the snorkeling at Black Rock is terrific. I have been seeing turtles and rays every day. For us, you can't beat the Sheraton Maui.
August 14, 2013
Rated 5 out of 5 by KNJ46 This hotel exceeded our expectations.
This hotel is a beautiful facility. The buffet breakfast on the terrace is lovely, albeit too many birds flying through. But the omelets and choices of fruit, meat and danish were wonderful and nicely presented. We really enjoyed the culinary tour of the kitchen and sample bites by the sous chef. It was fun and informative. The beach is so large and beautiful - room for everyone. Our room was a renovated one and somewhat larger than the standard room. Great view of Black Rock, the ocean and the grounds. The Cliff Dive Bar had a limited menu and there was really no good alternative for lunch. The staff was friendly and helpful. We had a wonderful time. Thank you.
November 12, 2011
Rated 4 out of 5 by Hollie86 Great Location, OK room & staff
We stayed at the Sheraton Black Rock from Tuesday January 14 - Friday January 17, 2014.
The location is awesome, right on Kaanapali Beach, close to Whalers Village, and the property is gorgeous.
Our room was nice and spacious. The bathroom wasn't very clean (toothpaste in the sink and on the faucet) and there was hair in the bath rub. Our pillows were lumpy.
The staff were friendly, but not extremely helpful.
January 20, 2014
Rated 5 out of 5 by laurie Loved the Sheraton!
We went to the Sheraton in mid Jan of this year and it was wonderful. Upon arrival we were offered an upgrade for $50 a night for a premium room (6416) it was a no brainer and it was an unbelievable room. Every morning I was up watching the whales from my veranda.
The grounds were beautiful and very relaxed as opposed to the resorts in Wailea. We would definitely stay there again. The snorkeling at black rock was amazing. Swam with turtles!!
Some of the negatives would be the food prices as they do not match the resort. We would expect these prices at a stuffy grand resort but that is not what this place is like. We did not eat dinner there as we felt it was overpriced. We were also charged to check our room messages that the hotel left us! We were also charged when we asked for extra pillows ($5.00). They get you for this and that but all in all it was still worth the stay.
I have to say that they have the best mai tai on the island!
January 31, 2013
Rated 4 out of 5 by SMF426 a real surprise
this was a sleeper and I had modest expecations that were excelled. Our ocean front room stunned us. The only tough part here is that eerything is quite a walk and the places to eat are affected by wind and rain- the staff was fine but not wonderful. they were polite but nevere quite seemd to go the extra mile.
February 25, 2013
Rated 5 out of 5 by rjsi Awesome views!!!
Loved staying at this hotel. We were treated well when we thought the travel agency booked a queen bed. They made the change and let us pay for the upgrade and it was well worth it! There is no other place that I would stay if I ever have the chance to return to Maui.
June 1, 2013
Rated 5 out of 5 by MED0131 Beautiful location
Our family enjoyed our very first Maui visit because our stay at Sheraton was perfect! Service was great, the choice of restaurants were plentiful, tons of activities for the family and the location was perfect with breath taking scenery. We definitely will come back!
April 26, 2013
Rated 5 out of 5 by SMF13 Great location, great hotel
Love our stay at the Sheraton Maui. We had a full ocean view and had a wonderful time watching the snorkelers and turtles swimming around right below our lanai. The location is fabulous right in the heart of the Kaanapali area so we could walk the beach everyday. The hotel grounds were lovely. I regret I did not spend anytime around the pools since I spent my time on the beach. The staff were extremely friendly and helpful. Breakfast buffet was fantastic. Not only would I return again, I wish I was still there!
November 18, 2013
Rated 2 out of 5 by RM555 Indifference Abounds
Long wait to check in
Ran out of pool towels
Not enough pool chairs
Room not stocked with adequate towels/washcloths
Expensive mediocre drinks at pool bars
Unreturned calls to food and beverage mgr
Room thermostat malfunctioned
April 12, 2013
Rated 3 out of 5 by tmr38 okay
It was okay but expected more for the price. the property was really nice but the food was definitely sub par and over priced even for Maui.
July 23, 2013
Rated 5 out of 5 by Tommy61 TRUE PARADISE
This Sheraton is great ...Very Beautiful !!!
Everything about it is wonderful...very friendly staff, great location...very happy and hope to stay again. Thank you Sheraton Maui !!
March 12, 2013
Rated 5 out of 5 by lovetogolf aloha paradise
Very accommodating staff throughout the resort and a wonderful experience. The Sheraton is perfectly located to everything, yet feels peaceful and restorative. I've been to this property several times and can't wait to return.
December 9, 2013
Rated 2 out of 5 by Plan4You Sheraton Maui
Not what I expected. Sadly, it failed to meet the expectations outlined by other travellers.
February 8, 2013
Rated 5 out of 5 by KeithTenn Great hotel with wonderful staff, features, and amenities
We stayed at the Sheraton Maui Resort & Spa the week of Aug 24-31 and had a wonderful time. Received a nice upgrade from a resort view room to beach/water view room, based on it being our 17th anniversary and that we have stayed here at least twice in the past. Again, the facilities and staff did not disappoint. Small, personal touches like a welcome gift bag left in our room welcoming us back and congratulating us on our anniversary, along with a box of Hawaiian Host Caramacs and Hawaiian water, and a card for 2 free drinks at the Cliff Dive Bar are the kinds of "personal touches" that - while not much - made us feel special and will want to return. Only areas for improvement are perhaps clean and refresh the grout everywhere in the shower and surrounding areas, and work with the staff at the 2 bars at the pool area. One lady (J. Rhyke ??) was extra friendly when we rented one of the pool cabanas for the day, came over brought us water and took our drink and lunch order. 2 days later in the same location, a girl from the Cliff Dive Bar came over and when we again attempted to order what we had 2 days before, she quickly responded that "she can't bring the stuff from the other bar and that we'd have to get it ourselves." Ok, well, that doesn't help your tip any. On my way to pick it up at the other bar area the sweet girl from days before recognized me, said "Oh hey!" and asked how we were doing. Told her about the incident and she just acted like it shouldn't have happened and said, "I'll take care of you. That's not right."
September 1, 2013
Rated 1 out of 5 Horrible condition
The hotel urgently needs a renovation. It is the oldest hotel in Maui and it shows!
January 15, 2013
Rated 2 out of 5 by VacationOwner2013 Platinum Experience
I felt the hotel really did care to much that I was a platinum member.
January 12, 2013
Rated 5 out of 5 by Phil48 Room exceeded our expectations
We were upgraded at check-in and the room was great.
March 13, 2013
Rated 4 out of 5 by runner8 Good hotel and location but a couple noteworthy downsides
Overall this was a good hotel to stay at and had a very good location in terms of proximity of fun things to do. There were 2 downsides worth noting:
1) Room cleanliness. It was pretty obvious they didn't clean the bathroom all the time... I was peeling fruit over the sink and some fruit juices dripped onto the counter. They were still there, dried and crusted at the end of the day even though the room had been 'cleaned'. Leaves me wondering what else was not cleaned that I couldn't see with my own eyes! yikes.
2) Spa charges. I was told if I got more than one spa service in one day, it would be 10% off. So, I scheduled 2 spa treatments in a day but I was still charged full price. Not cool.
June 5, 2013
Rated 3 out of 5 by Kevin122013 Close but no cigar
The hotel did not honor my request for a King bed until I got there and complained. Having to change rooms on the next day is a bummer. They blamed booking through Orvis was the problem, but I emailed their office after the booking was made to verify the King bed. Very poor management!
New room was noisy near the hotel truck delivery area. Lots of back up beeping very early.
Maid service failed to leave cups and coffee cups on several days.
Most important, I was charged automatically for valet service I did not use! Corrected it once and it re-appeared at final check out. My advice to everyone is to check their bill for this and other unauthorized charges!!!
December 18, 2013
Rated 5 out of 5 by Caligirl Can't wait to return
I had such a wonderful time! Between the views, upgrades, amazing staff, cocktails, private lanai, poolside burger, breezes blowing through the open walkways....paradise!
The only things that hold me back from 5 stars with regards to the facility are: the distance to self parking, confusing hotel/parking/pool layout without available posted maps and the lackluster restaurants at $$$$ prices.
April 5, 2012
Rated 5 out of 5 by bugly91 Great location, comfortable rooms
The beach is great here - snorkeling is a short walk away from your room and we saw fish, sea turtles and reef with plenty of coral. Black rock was also very scenic and there were plenty of people jumping off.
The water is very calm and is suitable for swimming, the sun is hot and it's quite perfect for family, sunbathing, couples - whatever.
The room was great, but we had two bulbs out and they had to be changed. Also, we called down to have the valet bring the car out and it never happened, so we had to sit and wait 15 minutes for this to happen. This made us late for our surf lesson.
March 14, 2013
Rated 4 out of 5 by MauiLover1 Good Hotel but doesn't meet Sheraton Standards
First off, the hotel staff was really friendly and trying to be as accommodating as possible. However, the facility clearly needs a refresh. Old carpet everywhere and it feels like it has never been touched after it opened.; feels like the top of the line circa 1985.
We have been asked to upgrade the room for an additional 25$ to get a deluxe Ocean View but other than being at the very last building (the far end of the hotel) the view wasn't better than the standard ocean view. For everything we wanted to do and everywhere we went there was an absurd extra expense. The internet, for which we paid in the resort fee, was really slow and barely useable. After talking to the reception they recommended that we pay an additional fee of 16$ for a faster connection.
I am a Gold member of SPG but apparently it didn't show up in the reservation system and therefore didn't get any of the benefits. I stayed at another SPG property the week before where I was properly recognized as a Gold member.
All in all, a bit disappointing and the first answer the staff was giving us at the reception was: you can get a better deal by paying more.
December 5, 2013
Rated 4 out of 5 by Pebo Great view, lots to do, WiFi sucked.
Black Rock is one of the best places to snorkel so it makes sense to stay right there. In addition, the pool is really nice. What we really enjoyed was that we didn't have to leave the area many of the days of our stay. This makes vacationing very relaxing. The on site Luau was great, not a big as the one we went to down the road 5 years ago which is a plus to me. We ate at a few of the local restaurants and the food and service was very good. Larry at Black Rock even took the time to look us up and learn our first names which I thought was a great touch.
The only negatives were that our in room fridge wasn't cold enough for the milk we bought so we needed to get an ice chest and the WiFi really sucked. I'm sure they deliberately do this in an attempt to get you to pay $16/day for their "premium" WiFi service. This is 2013, the good businesses realize that offering decent (note I'm not expecting great, just decent connectivity that doesn't go up and down and throttle moderate usage regularly) WiFi is a part of doing businesses. I call it the Starbucks vs. Peets mode of operation. Starbucks gets it, they just offer you free and good WiFi. Peets, they make you get a number to sign in and you have to go to the desk. That number expires in a couple of hours. Having good WiFi makes attracts people who need decent connectivity to your business whether it's coffee or a vacation spot. Those people will notice and will make choices based on this simple benefit.
In short, I highly recommend the Sheraton Maui. The location is perfect, the Luau was great and the local restaurants were great. The snorkeling and swimming were very enjoyable. Not having to drive to swim/snorkel were very welcome. Please, just make the normal WiFi not suck and it would be perfect.
June 21, 2013
Rated 5 out of 5 by Kaky Excellent Stay
We were treated great from check-in to check-out! The staff was friendly, helpful; always happy to help. Our room was always clean, fresh towels, etc.
The views from all the lobby areas were beautiful - we sat somewhere different for every sunset! The location is to "die for" - the sunsets were incredible & snorkeling on the beach, in front of hotel was excellent!
It felt like a home-away-from home....we were very sad to leave!! I highly recommend the Sheraton-Maui!
November 12, 2013
Rated 5 out of 5 by BigG Important SPG Benefit Not Available
SPG concierge was very pleasant and helpful. The welcome gift was nice and I enjoyed receiving the morning paper. What was disappointing to me was the inability to provide a late checkout. We asked for a 4:00 pm checkout and only received a 1:30 pm checkout. Our flight did not leave until 11:00 pm and a later checkout would have been helpful. We were offered and used the baggage storage and the fitness facility showers, which we appreciated. The fitness facility was nice and clean with toiletries and towels. Other than that issue, the resort was quite nice and the staff very pleasant.
February 10, 2013
Rated 5 out of 5 by lisa5 WONDERFUL!!!!
We had an amazing time at the Sheraton Maui! From the moment we walked in the staff was kind, courteous and helpful. We stayed in building 6, and our room had an incredible view. We saw whales the moment we walked out on to our private lanai, and watched as sea turtles swam around Black Rock. The snorkeling here was fantastic (the best we found on the entire island) and the grounds were impeccable. We took this trip to celebrate our 10 year anniversary, and we will most certainly be coming back with our 3 children. No need to look at any other resorts on Maui, this one has it all!
January 24, 2013
Rated 4 out of 5 by Bobolin Fantastic hotel staff too content
This is a fantastic hotel with great views, beautiful rooms, nice pool and great surroundings. The staff was not up to our expectations on our visit. They did their job, but nothing out of the ordiniary as you would expect in a hotel like this
January 16, 2014
Rated 5 out of 5 by FrindgeWorld Great Hotel
We enjoyed our stay very much and there was never a problem.
December 2, 2013
Rated 5 out of 5 by Susan1996 Staff very accommodating
We had reserved an ocean front room with a lanai/balcony. When we checked in we found that our room's lanai was not even big enough for one small chair and the ocean view from 6th floor was obstructed by trees. Nelia, the guest services manager on duty immediately went to work to find us the perfect room. She was very accommodating and professional. The housekeeping staff exceptional. Only suggestion we would make is for rooms to have ceiling fans to make them more comfortable, tropical, and to save energy. Beautiful resort with prime beach front property and facilities.
February 9, 2013