Rated 5 out of 5 by FinnandGauge Awesome beach!!! Great Resort!!
Sheraton Kauai in Poipu was such a great location, and spot. Everything you may need is right here!! The Staff was very kind, and helpful. Room was very clean, and housekeeping worked around our son's sleep schedule. The workout facility was great, and the view was second to none. Whale watching from our lanai, and the beach at the resort was perfect for swim/surf/snorkeling. The pool was great, and so much to do nearby if you wish to explore!!!
February 17, 2014
Rated 5 out of 5 by terri60 beautiful location ...
We had a great time. This place was beautiful and very clean. The people working here were so nice.
The luau on Monday night was wonderful. The food was great and well worth the money.
Our friends had been before and recommended a drink called a banana paradise. It had been taken off the menu but they went ahead and made it for us. It was An amazing drink. You should put it back on the menu.
Thank for you for this great experience.
September 21, 2013
Rated 4 out of 5 by SeniorP Oceanfront Experience
Our six day stay was a nice departure from cooler Pacific NW weather. Our ocean front room was very nice and a scenic view of the pool and ocean. The staff was very attentive with just a few minor hindrances. It took over 15 minutes to check in, two breakfast meals were not prepared correctly as ordered and was a leak in the hallway near our room. Poipu location has plenty of amenities nearby and easy to get around in a rental car.
February 25, 2014
Rated 5 out of 5 by MsBunny1 Forever "my place"
This is, a pretty wonderful hotel, being right on Poipu beach. Aside from that? The rooms are comfortable. The eateries very good. The STAFF very helpful and friendly...I can't say ENOUGH about the beautiful Lonnie who once again, checked me in. My base and very real concern however, is that the rooms have no recycling and I created my own while staying...Very important to separate recycle materials from trash, or at least, to me.
August 31, 2013
Rated 1 out of 5 by TMJones801 More of a MOTEL than a hotel
The good: It's on the beach. Large rooms.
The bad: Strange Layout. Requires Two elevators to get to our room (Not very accessible). Carpet is dirty. In need of major renovations. Limited restaurant selections. Far away from "Services". Spotty Wi-Fi. Small TV in room & can't connect your mobile device to watch movies or display photos. Uncaring staff when you call with questions.
Going to call the Princeville Westin to see if they have availability and move locations if possible. This hotel is nowhere near SPG standards. For $300+/Night, stay somewhere else.
November 9, 2014
Rated 5 out of 5 by JSonghees A very enjoyable experience
We were very pleased that the front desk was able to accommodate us with an upgrade to an ocean view room. Thank you to the very pleasant and helpful staff that made our stay a great experience. We dined at several of the best restaurants in Kauai. My wife and I rate the Rum Fire Restaurant the very best for ambiance, service, and amazing food. We definitely plan to be back to Kauai and return to the Sheraton for our third visit.
December 15, 2012
Rated 5 out of 5 by LoveKauai Great ocean view
The staff was wonderful. We had reserved deluxe ocean front rooms which were near the pool, but wanted something that was a little more private and they moved us to the ocean wing and the view and rooms were great. Very quiet with only the ocean waves to be heard.
August 26, 2014
Rated 1 out of 5 by Lizy Are you kidding!
We walk in our room, the thermostat reads 75 and yes the A/C was on full blast. The front desk sent the engineer to set it on VIP mode, what's that? The Engineer said the A/C unit was not strong enough to cool a unit this size, especially with high beam ceilings. Hotel Manager said hotel was booked 100% but could upgrade us to new part of hotel on Monday, but for now could moved us one floor lower, hopefully the lower ceiling would help. No difference with the A/C, except our neighbors smoked on the balcony (another call to the front desk). One bottle water, one coffee packet, one sugar for coffee, one creamer, one stir stick (another call to the front desk).
Only thing on beds was a sheet and a ten pound comforters.
Did the Manager ever call us on Monday to upgrade our room? NO!!!!!!!
Too embarrassed to call her after all of our calls even though we deserved it.
September 19, 2012
Rated 5 out of 5 by JJNJUSTIN2013 Sheraton Kaua'i - No Ka Oi
From the moment we checked-in till we checked out - Our experience was hands down the best I have ever had. Big Shout out to the front desk staff - Kapua who handled check in, was quick and efficient. Genivieve in Guest Services was very helpful as well. The mangement staff should be very happy with the performance of the mentioned associates and the Behind the scenes associates (houseman/housekeeping/security) as well.
December 16, 2013
Rated 4 out of 5 by Amy1973 Great if you pick your room right
At many hotels, our family of four is just fine in one room with two queen beds. At this Sheraton, that was not at all the case. The beds were not queens and the regular rooms are extremely small with very little storage space. I would get two rooms for a family of four or a suite. Apart from the room, the hotel itself was lovely with great service. This is a great base to explore Kauai without an exorbinant price tag.
November 26, 2012
Rated 4 out of 5 by jayv Our Experience
We did enjoy the stay. Our Ocean Front room was excellent. I had issue for close to 2 days with the internet connection. Even after having a router in our room, we kept losing the connection.
Also, the restaurant LAVAS was below par. We ordered Omelet and came without toast and the quantity compared to the price is not justifiable at all. $17 for an omelet is a killer price, need to get it to some reasonable price.
April 10, 2013
Rated 5 out of 5 by MotherDaughter2013 Relaxing place to stay
This hotel was nicely remodeled and has a lovely pool on the beach in Poipu. The beds were super comfy and the staff...well, what can I say? The staff were FANTASTIC! Not snooty and stuffy but warm and friendly. Very attentive. Love the valets. Those guys work super hard. What a great team of guys to meet your guests! The desk staff were super great too. Will definitely stay here again and can't wait to come back.
July 25, 2013
Rated 5 out of 5 by AussieMattandAmy Amazing resort with everything you need
We came to Kauai to get married and wanted a great resort to recommend to our friends and family and have a central location to have activities at. The Sheraton was more than wonderful. The rooms were beautiful and spacious and the staff was incredibly friendly. The pool was a perfect place to have our day-after wedding activities and was very family friendly. Couldn't have been more pleased with this resort.
April 30, 2013
Rated 4 out of 5 by Travelnuts17 Sheraton Kauai, Hi
Very disappointed that there isn't 24 hour restaurant service. I've never been in a resort where food wasn't available all the time.
Staff service at the front desk was slow and very pushing trying to sell time shares.
Shuttle service to restaurants was handy and. quite convenient.
Noise from continual ground maintainance was offense. I was almost hit by one of the lawn people in their carts! Ouch!!
March 2, 2014
Rated 5 out of 5 by liverpool62 Sheraton Kaua'i
This is one of the few times that I had no qualms paying the resort fee as it covered the usual amenities but also included the bikes, yoga classes, hula dancing, tide pool walk, etc. Well worth the $30 fee!
August 25, 2014
Rated 5 out of 5 by KGKayak Excellent hotel!
This resort hotel & location is beautiful! Our stay was exceptional from check-in to check-out. We asked to be moved to a more secluded area of the resort and they had us moved the next day, without hesitation. They would have moved us immediately if a room had been available.The entire staff was exceptional. We will definately come back to this resort in the future and highly recommend it to anyone!
June 10, 2013
Rated 5 out of 5 by Cash09 Great time!
We had such a good time here and all the staff was nice and courteous. Special shout out to Julio at the Beach Kiosk. He was always very professional, personable and helpful. If you need recommendations for snorkeling, adventure and other activities around Kauai, he will send you in the right direction. Noel at Rumfire bar, is another great addition to the staff. He will take good care of you!
September 7, 2013
Rated 4 out of 5 by Keebster Very nice hotel but could be outstanding
The Sheraton Poipu has recently went through an extensive renovation. The property is beautiful and is argueably on the very best section of Poipu Beach. Housekeeping did a wonderful job and the rooms are lovely. We were disappointed because our television did not work. A maintanence worker came over to fix it but was unable to. We never received a call or an apology, for this inconvenience.
June 23, 2013
Rated 4 out of 5 by Luvtrvl Great Location
This is my fourth stay at the Sheraton Kauai. The grounds are impeccable and location amazing! The rooms are tired and need a good scrubbing. Gym is sadly lacking and food prices and portions abysmal. Staff have been friendlier, however, do attempt to accommodate but in a somewhat surly manner. This is a tad surprising as they have, in the past, been among the nicest. Perhaps, a bad week.
August 16, 2013
Rated 5 out of 5 by JEddieE Great stay for our first time to Kaua'i
I read the previous reviews and had my doubts but since we were staying here on points I figured, "oh well, it's a place to sleep." I was wrong.
Upon arriving at the Sheraton, we were greeted warmly by the valets, given shell necklaces (nice touch for us first timers) and shown the way to reception. We checked in to find that we had been upgraded to an ocean front room and complimentary valet service during our stay. I'm not sure if that is standard for a gold SPG member but I was not about to complain.
The view from our room was phenomenal. We looked right out over the pool and onto the ocean. Some reviewers complained that their a/c couldn't keep up with the hawaiian heat but ours was spot on. The room was a little dated but so was a lot of what we saw on the island.
Other reviewers also complained of bugs in their room; the only bugs I encountered were a couple of ants and honestly, I was on a humid garden island and I expected far worse.
The Sheraton facilities are beautiful during the day and gorgeous at night. There is something so magical about being able to open a window and hear the ocean while you sleep. To top it off, you can even rent snorkel gear on the property and take a 100 ft walk to the waves to see some stunning fish and sea life.
Thank you for a memorable first stay in Kaua'i and for a relaxing and romantic get-a-way.
September 10, 2014
Rated 5 out of 5 by JEMZ We Love the Sheraton Kauai
My wife and I enjoyed a week long vacation back in 2006. As part of our 2012 annual trek to Kauai, we decided to spend our first couple of days/nights at the SK before heading up to Princeville. Our party of ten consisted of both sons, their wives and 4 grandkids. The property was in pristine condition from the recent renovation. The grandkids loved the pool and the beach. Our rooms were spacious and offered a great ocean view. We ate dinner at Rumfire and were very pleased with their variety of selections and the quality of the dishes. Both mornings we ate at the Rumfire breakfast buffet and enjoyed it as well. The workout facility provided everything that we needed. As for the staff, they were exceptional, bending over backwards to make our brief stay extremely relaxing and enjoyable. We thoroughly enjoyed our short stay; in fact it was too short. When we return in 2013, our stay at SK will be longer.
September 18, 2012
Rated 5 out of 5 by EAGTX What a great experience
I had the opportunity to stay with an ocean View and it was superb. I do have to tell you, I did get a chance to see the Koi Pond on the other side was just as great! Overall, the beds were great, food was good and the hotel had everything from bikes, scuba, surfing and more. Too bad we had to leave!!
July 23, 2014
Rated 5 out of 5 by Duffman GREAT RESORT
Everything about the hotel resort was EXCELLENT !!!!!!!!!!!!!!!!!!!!!!!!..We had to leave early because the weather was an absolute NIGHTMARE and there were no RAINY WEATHER ACTIVITIES planned at the hotel...
We will stay at the Kauai Sheraton again when we return to Kauai when we're sure of the weather conditions........I can't say enough about the staff, they were THE BEST..
February 17, 2014
Rated 5 out of 5 by dellismom Fantastic 40th Wedding Anniversary Vacation
My husband and I just ended a one-week stay at the Sheraton Kauai Resort to celebrate our 40th Wedding Anniversary. It was AWESOME!!!!! The staff is fantastic, the facility is gorgeous, and we couldn't have asked for a more memorable stay. We would recommend this facility for anyone visiting Kauai. The location is quite central for being able to see everything on the island.
October 6, 2013
Rated 3 out of 5 by Kauai2013 Sheraton Kauai
Stayed at the Sheraton Kauai for 8 nights. The rooms and buildings were dirty and needing repair. The room was on the small side. The carpet was very dirty. There was even a large dead bug near one corner. The floorboards were cracked and it was very dusty everywhere. The additional $30 per day resort fee wasn't so great either. I don't think I will be staying here again.
January 27, 2013
Rated 5 out of 5 by PK5000 Fantastic Experience
I stayed in the ocean front villa overlooking the rocks/ocean - the room was modern, clean. The balcony and view were fantastic and great place to watch the sunset each evening. The room itself was quiet and peaceful. The pool staff were very friendly. The hotel is right on the beach (clear white sand, warm ocean). Overall, one of the best Sheratons I've stayed at.
March 17, 2014
Rated 5 out of 5 by MotherDaughter2013 Great Service ~ Lovey Property
Staff went out of their way to accommodate our every need. Very friendly and not stuffy at all. They really exemplify the aloha spirit of the islands. Love the pool area. More vegetarian options on the pool an dinner menu would be great. Fresh veggie sticks and ranch dressing, fresh fruit salad, veggie burgers as an option would be awesome.
June 10, 2014
Rated 5 out of 5 by CaptAl just a staycation!
I want to start by saying that me and my family had a really great time at this hotel. First comment goes to the guys at valet and bell desk for the comfort upon arrival. 2nd goes to the girls at the front desk for the wonderful check in service. Also to all associates at lavas, rumfire, and pool. We enjoy the great service and would like to come for more staycation.
August 23, 2013
Rated 5 out of 5 by bonamassa Property sales
While I loved Kauai and was very appreciative of the room upgrade provided to full ocean full, I didn't appreciate the opportunity to sell a 'timeshare' type of property by the concierge. A reading package provided in room is more suitable than suggesting visitors see the concierge on arrival. Otherwise the place was lovely and service was great. Views spectacular.
June 5, 2013
Rated 5 out of 5 by Mac07 Best vacation location on kauai
Our room was fantastic and the views were even better. The staff and management are wonderful. We will be back as soon as we can manage the costs.
The only disappointment we had, was the rum fire restaurant. I am sure the food is wonderful but we are in Kauai an do not like being "closed in". We really miss the old dining room that was "open", not closed in.
March 26, 2014