シェラトン・カウアイリゾート

  • アメリカ合衆国
  • 96756
  • ハワイ,
  • カウアイ
  • 2440 Hoonani Road
  • マップ

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Rated 4 out of 5 by 737 reviewers.
Rated 5 out of 5 by Absolutely Amazing From the minute we arrived, we never felt so appreciative of a hotel stay. We were there for our honeymoon and it was supremely satisfying. The views were breathtaking. The staff amazingly helpful and attentive, especially with recommending other places to visit and things to do on the island. Rum Fire had tasty food and good drinks at the pool. Plus the perks of being a gold spg member were phenomenal along with rhe extra attention we received thanks to being on honeymoon. We fully intend to stay here again and never wanted to leave! September 10, 2013
Rated 5 out of 5 by Awesome Hotel, Staff & Location Perfect location, incredible view, beautiful grounds, extremely relaxing, the hospitality of the staff was incredible, Betty at the front desk made our trip; she is amazing (thank you Betty). Our room was quiet and very clean (we couldn’t have asked for a better room). The hotel, the staff and the view from our ocean view room exceeded our expectations. We had an awesome time at the Sheraton Kauai Resort and words can’t describe how much we enjoyed the stay. We can’t wait to return and we would highly recommend this hotel to anyone. August 8, 2013
Rated 4 out of 5 by Bed requests are that, not a guarantee The room was lovely, clean and comfortable, BUT, I had "requested" a king size bed. On checkin, they only had a room with two double beds. I pointed out the discrepancy and it was met with a quick reminder that I had only requested a king bed, but that does not mean you'll get one. This was from a reservation made many months ago. You think planning would have been in place to meet a "request" that was made many months beofore my arrival. I was also unhappy that my room was across the street from the beach. I did not see that called out on your website and it was another source of discontent. I will let others know who plan to make a reservation of this finding. June 30, 2014
Rated 5 out of 5 by Great Value I have nothing but praise. We just had an ideal resort stay and everything went smoothly. The facilities and room were immaculate and the location right on the water is stunning. Most of all, we were so impressed by how genuinely warm and friendly the staff were. Other high end resorts on Kauai have a much more corporate feel, so I really appreciated the aloha spirit of the staff, many of whom were local locals. We want to come back!!! January 28, 2014
Rated 4 out of 5 by Great Location The Sheraton Kauai is a wonderful resort in a wonderful location. The atmosphere is very peaceful and the location of the pool and the beach in proximity to the beach front rooms is fantastic. The beach front rooms are large and the beds are comfortable and the private balcony and views across the water provide the perfect spot for a relaxing morning coffee or afternoon drink. The resort is good value for money relative to other hotels in Hawaii however the food and beverage needs to be improved. The beachside bar shuts at 6.00pm which is hard to fathom and the café/shop does not have a kitchen and relies on pre-prepared snack foods or packet soups/cereals. Also the Rum Fire restaurant although in a perfect location lacked atmosphere and the food did not come close to some of the meals at fantastic restaurants that we ate at in the vicinity of the resort. All in all a wonderful week in paradise that could have been even better with the ability to enjoy a cold beer by the pool after 6.00pm August 3, 2014
Rated 5 out of 5 by Great hotel. Terrible housekeeping. This hotel was wonderful. From the rooms to the facilities we loved every second. There were only two downfalls. 1. The housekeeping was very inconsistent. If they showed up at all (didn't twice) they often didn't replace things like the tea. Our robes were taken away the second day and never replaced. We did not receive the mouthwash, body lotion, and vanity kit until he third day and never did again after. 2. Rumfire was an awful experience. We had a reservation but we're asked to wait 15 minutes past out time even though seats were available. Then it took 15 minutes to be greeted by a waitress and given water. We had a coupon from the local golf club saying we would get a free appetizer. They did not honor it saying it was for the rum fire on a different island. Why would the golf course be advertising for the restaurant on another island and not the one right down the road? Also, the spa was not open once in our 8 days. Otherwise the staff was great and we had a wonderful time. The staff at Lavas was particularly wonderful. May 26, 2014
Rated 5 out of 5 by Delightful Stay We checked in a bit early , but were able to go to our room regardless. As an SPG member, we received a complimentary room upgrade. Neat! The hotel room was spacious and well appointed. The grounds are magnificent. The restaurant is right on the water and the menu was nicely varied and reasonably (for Hawaii) priced. The location for beach/water activity is great! Shopping is close by. The staff is friendly and stand ready to help. You don't need to travel far to accommodate your travel desires. November 15, 2012
Rated 3 out of 5 by Great hotel - not so great policies This Sheraton was beautiful and romantic - on the ocean, and most of the staff were outstanding. Your beach activities staff went beyond expectations, so friendly and helpful. Room was comfy but for this much money - I would expect bug-free ( ants and little flies from broken door. Only response from staff was "I'm sorry"). My real complaint is "hold policy" of over $100 per day after room is paid, and not being told this upon booking or check in. That is a lot of money to be "held" and not available for your vacation stay. Not only hotel but coffee at Starbucks/lobby and a $20 hold on card? At least inform people ahead of time. I felt like a criminal putting down a deposit because I might steal something. Will not return for this reason, could get a condo at a much cheaper price and not have my money on hold. February 17, 2014
Rated 4 out of 5 by Mixed bag in laid back Kauai On the positive side, all of the staff encountered were great. Very helpful and friendly. Grounds were neat and scenic. Ali'i Luau was best professional one we saw during 2 weeks in islands. Food quality was o.k. but not great in Rum Fire and Lava. Don't understand why it took several hours to get extra pillows delivered to room. Parking is extremely limited. Not much of a gift shop. July 30, 2014
Rated 5 out of 5 by Beautiful hotel with lovely beach This hotel was really all I expected and more. The staff was very friendly, from check in to check out. The food at the restaurant and bar was very good. It is set on a great beach with snorkeling opportunities and the pool area is right next to the beach. My only minor gripes about this hotel were that there weren't enough servers in the pool area to take drink/food orders and the pool wasn't heated. However, don't let this deter you from staying there, it was a wonderful experience. November 28, 2012
Rated 2 out of 5 by Facilities adequate; but rooms need a facelift. I travel for work and stay at a lot of hotels. I've come to expect a certain level of quality from the SPG hotels. Unfortunately, it is obvious that the rooms in the Poipu Beach Sheraton have not been updated in quite some time. The ceilings still have popcorn plaster from the 70's; AC Units and toilets are loud when they are used in units surrounding yours. The hot/tub area is small for the number of guests. On the pluss side, the staff were all very friendly and helpful. November 13, 2013
Rated 3 out of 5 by Nice location but not what I bargained for I had hoped service would improve after renovation. Check-in took more than 30 minutes. The ocean front room I was told I would get using my Starwood points never materialized. Our room was as far away from the ocean as you could get, and you could barely see it if you squinted between the buildings in front. There was no clear map of amenities. The staff seemed unaware of the different restaurants on site. The restaurant Rum Fire was excellent, however. February 16, 2014
Rated 5 out of 5 by Excellent Property & Beach Location This was our first time visiting Kauai and we fell in love with Sheraton Kauai the moment we walked into the Front Desk. .. We stayed for 1 night and two full days but would have loved to stay longer! From the moment we checked-in till we checked out - our experience was one of the best we have had. Sissy at the Front Desk truly looked after us; she was not only efficient but also very understanding! We were upgraded to partial Garden and Sea View and a late checkout. Sincerely, we couldn’t ask for more for our short stay! We were invited to the Social Hour and enjoyed the complimentary wine tasting for SPG members while mingling with other hotel guests. What a great way to meet other travellers from far and near! At a very short notice, we were also accommodated in the Wine Paring Dinner the same evening, the only evening we had on the island. We would like to mention in particular what an excellent hotel restaurant RumFire was/is. The food and the Californian wines to go with it were superb. Our experience was enhanced by our stay at Sheraton. We had a great time in Kauai exploring the island's beauty and the ocean! May 22, 2014
Rated 4 out of 5 by Adequate hotel on Kauai stayed at this hotel 2 weeks ago- we had 3 rooms- the rooms were adequate, although the air conditioning couldn't completely keep up with the heat and humidity and so the rooms were a bit warm and smelled of mildew- however rooms were clean and beds comfortable- we had 2 maintenance issues that were promptly addressed- the restaurant food was adequate but quite expensive for the quality (we paid $25 a person for breakfast which was just adequate)- there was a good breakfast place a few blocks away that we went to subsequently- the beach was good for Kauai and not very crowded- the pool was well maintained June 29, 2014
Rated 5 out of 5 by Awesome beach!!! Great Resort!! Sheraton Kauai in Poipu was such a great location, and spot. Everything you may need is right here!! The Staff was very kind, and helpful. Room was very clean, and housekeeping worked around our son's sleep schedule. The workout facility was great, and the view was second to none. Whale watching from our lanai, and the beach at the resort was perfect for swim/surf/snorkeling. The pool was great, and so much to do nearby if you wish to explore!!! February 17, 2014
Rated 5 out of 5 by The Staff has Aloha Spirit From the moment we arrived, Burt was taking care of us. He brought our bags up to the room, gave us insight and useful information, and then greeted us personally each time we needed our car! He is a sweetheart and a gem of an employee!!! It was a pleasure to speak with him each day. All the guys at the valet were delightful and courteous. Also, Delilah was wonderful in caring for our room and making it neat and tidy on our returns every day!! Thank you!!! August 19, 2013
Rated 5 out of 5 by The staff are wonderful and helpful Our stay at Sheraton Kauai was exceptional. All of the Sheraton staff were very nice and helpful. We have already sang our praises to the family that we travelled with that stayed at another hotel. The man that helped us with our luggage was very helpful in explaining all of the ins and outs of the facility, restaurant hours, pool hours, etc. He brought is a bucket of ice and mentioned that the water in the fridge was complimentary. Nice touch by the way. May 23, 2013
Rated 4 out of 5 by Oceanfront Experience Our six day stay was a nice departure from cooler Pacific NW weather. Our ocean front room was very nice and a scenic view of the pool and ocean. The staff was very attentive with just a few minor hindrances. It took over 15 minutes to check in, two breakfast meals were not prepared correctly as ordered and was a leak in the hallway near our room. Poipu location has plenty of amenities nearby and easy to get around in a rental car. February 25, 2014
Rated 5 out of 5 by Family Vacation loved this hotel (resort)! Staff was friendly & helpful, but stepped back allowed you to relax. "Ocean FRONT" rooms are a must! Garden rooms are across the street & at an un-updated building. Rooms in bldg #2 overlooking the "Ocean Lawn" are superb, they are literally ON BEACH. Rooms overlooking Lava beach are more desolate & not within direct access to the amazing sandy beach. We had a blast & felt that this hotel was up to par with every expectation. Pool is really fun & you can literally hop from pool to beach all day. Lounge chairs at pool all have an ocean view.....you feel like you are at the beach! Daily activities are fun as well. There were many honeymooners as well as families, this hotel seemed to meet the needs of varying groups. Great food & shops nearby. Koloa town was just up the road, went there many times. Have fun! September 1, 2013
Rated 5 out of 5 by Hidden Gem We have stayed at this hotel for the past five years and it is fantastic! We call it the hidden gem of the south shore. It's quiet, has gorgeous landscaping, and outstanding staff. The beach is the best on the island! August 1, 2014
Rated 5 out of 5 by beautiful location ... We had a great time. This place was beautiful and very clean. The people working here were so nice. The luau on Monday night was wonderful. The food was great and well worth the money. . Our friends had been before and recommended a drink called a banana paradise. It had been taken off the menu but they went ahead and made it for us. It was An amazing drink. You should put it back on the menu. Thank for you for this great experience. September 21, 2013
Rated 4 out of 5 by Sheraton Kauai, Hi Very disappointed that there isn't 24 hour restaurant service. I've never been in a resort where food wasn't available all the time. Staff service at the front desk was slow and very pushing trying to sell time shares. Shuttle service to restaurants was handy and. quite convenient. Noise from continual ground maintainance was offense. I was almost hit by one of the lawn people in their carts! Ouch!! March 2, 2014
Rated 5 out of 5 by Forever "my place" This is, a pretty wonderful hotel, being right on Poipu beach. Aside from that? The rooms are comfortable. The eateries very good. The STAFF very helpful and friendly...I can't say ENOUGH about the beautiful Lonnie who once again, checked me in. My base and very real concern however, is that the rooms have no recycling and I created my own while staying...Very important to separate recycle materials from trash, or at least, to me. August 31, 2013
Rated 5 out of 5 by A very enjoyable experience We were very pleased that the front desk was able to accommodate us with an upgrade to an ocean view room. Thank you to the very pleasant and helpful staff that made our stay a great experience. We dined at several of the best restaurants in Kauai. My wife and I rate the Rum Fire Restaurant the very best for ambiance, service, and amazing food. We definitely plan to be back to Kauai and return to the Sheraton for our third visit. December 15, 2012
Rated 5 out of 5 by Sheraton Kaua'i - No Ka Oi From the moment we checked-in till we checked out - Our experience was hands down the best I have ever had. Big Shout out to the front desk staff - Kapua who handled check in, was quick and efficient. Genivieve in Guest Services was very helpful as well. The mangement staff should be very happy with the performance of the mentioned associates and the Behind the scenes associates (houseman/housekeeping/security) as well. December 16, 2013
Rated 5 out of 5 by Repeat Enthusiastic Guest You cannot go wrong in room 2420 or greater on the oceanfront wing.. The hotel is perfectly situated.. the staff is exceptional. The restaurants are delightful.. You are within walking distance to Kukuiuna shops/restaurants as well. Parking is an EXTRA PLUS.. you don't have to valet your car. I LOVE THAT about the Sheraton.. and the in-room refrigerator.. March 29, 2014
Rated 1 out of 5 by Are you kidding! We walk in our room, the thermostat reads 75 and yes the A/C was on full blast. The front desk sent the engineer to set it on VIP mode, what's that? The Engineer said the A/C unit was not strong enough to cool a unit this size, especially with high beam ceilings. Hotel Manager said hotel was booked 100% but could upgrade us to new part of hotel on Monday, but for now could moved us one floor lower, hopefully the lower ceiling would help. No difference with the A/C, except our neighbors smoked on the balcony (another call to the front desk). One bottle water, one coffee packet, one sugar for coffee, one creamer, one stir stick (another call to the front desk). Only thing on beds was a sheet and a ten pound comforters. Did the Manager ever call us on Monday to upgrade our room? NO!!!!!!! Too embarrassed to call her after all of our calls even though we deserved it. September 19, 2012
Rated 5 out of 5 by Best vacation location on kauai Our room was fantastic and the views were even better. The staff and management are wonderful. We will be back as soon as we can manage the costs. The only disappointment we had, was the rum fire restaurant. I am sure the food is wonderful but we are in Kauai an do not like being "closed in". We really miss the old dining room that was "open", not closed in. March 26, 2014
Rated 4 out of 5 by Great if you pick your room right At many hotels, our family of four is just fine in one room with two queen beds. At this Sheraton, that was not at all the case. The beds were not queens and the regular rooms are extremely small with very little storage space. I would get two rooms for a family of four or a suite. Apart from the room, the hotel itself was lovely with great service. This is a great base to explore Kauai without an exorbinant price tag. November 26, 2012
Rated 2 out of 5 by This hotel could use some updates We had a room that provided 1 chair with a back to it in the room and only 3 small bureau drawers for 2 people. We did like that after we checked out 11am and our plane did not leave until 930pm that we could use the hospitality room to take a shower before we left. Limited pool lounge chairs. Suggestion to limit chair saving to half an hour and not all day. July 27, 2014
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