Rated 3 out of 5 by CambridgeTraveler Nicely Appointed Hotel, Very Busy, Internet Questionable
This is a great facility, waited a bit too long in line for check-in (SPG Gold/Platinum Line), I did receive a very nice room upgrade and the views from the Club lounge were quite enjoyable.
The internet did not initially work, I had to be passed through from the hotel to the Internet Provider and spent 30 mins on the phone. They had to somehow "manually" force my IP addresses through. Not acceptable, last thing I needed upon arrival.
May 8, 2014
Rated 4 out of 5 by Neoteros A bit noisy but still ok
The noise does not come from the aircrafts continuously landing at O'Hare Chicago Airport, but from the traffic on the highway nearby the hotel, as well as from the crossroads right outside the hotel parking.
Besides that, it is a new building, with nice common areas, nice rooms, good Club Lounge, friendly and responsive front desk.
Honorable mention goes to Dora, still smiling after my 10th question and always very efficient.
I just do not understand why they cannot find a solution to provide laundry service also on week ends.. This is a service an airport hotel should ALWAYS provide.
The fitness center is small and a bit downsized for the potential of the hotel, while the Club Lounge guarantee a very good.
The shuttle bus serviced rom/to the airport is outstanding.
July 13, 2013
Rated 5 out of 5 by FoodNut Remodel and Location are Terrific!
Needed a hotel close to the airport and this Sheraton was recommended by my sister who stays here occasionally when traveling internationally. The staff was so helpful in securing a terrific corner room, the courtesy shuttle driver was very cheerful on an early morning trip to Ohare, and The Club Room offered a delicious assortment of breakfast and early evening treats! I even enjoyed an outdoor meal at Harry Caray's,(just behind the hotel) and walked around the business park for some exercise while visiting. Thanks!
August 8, 2012
Rated 5 out of 5 by JennyinWI Much better than expected!
The room was very reasonable in price. When we arrived, to my surprise the 1 room was nearly two whole rooms. When you walked in the room, there was a lounge area that was the size of a regular hotel room. It had a tv, pull out couch, a couple of chairs, and lots of extra room. Then there was a 2nd room which had the king size bed in it, a dresser, and another tv. We had 2 families in the party and one was planning on sleeping on the pull out couch. This arrangement was wonderful because it was basically like having 2 rooms for the price of one! We left our car there for 7 days while we were on vacation. VERY reasonable rates for car parking, and the shuttle drivers were prompt, professional, and very courteous when dropping us off and picking us up. I wish all hotel rooms were like this!
March 4, 2014
Rated 2 out of 5 by ryan212 Cold rooms, the lounge food is awful.
I stayed here for 1 night and checked out early- the place seems to have gone downhill since my last stay, for starters the room was FREEZING- it took an engineer, and 3 phone calls to finally fix the problem- then the cable went out in both rooms- figured it was hotel wide, but not the case- they had to come fix that as well- but the real kicker is the food they try to pawn off as evening snacks- it was some mystery item wrapped in bacon that was repulsive- and some cheese and crackers- but who doesn't have that? the banana bread and pastries at the pay for buffet were stale, hard even. yuck. Here is an idea the aluminum soda bottles are a nice touch- but why don't you switch to cans and actually provide edible, identifiable food rather then some leftover kitchen scraps, gross.
March 25, 2013
Rated 5 out of 5 by Mrliquidaffect My stay was very nice
I really appreciated the treatment I received from this hotel. I'd definitely stay here again.
June 5, 2014
Rated 4 out of 5 by LHall 2nd stay was just ok
We have stayed at the Sheraton in the past and had a wonderful stay. This time not so much. The drive that picked us up from the airport was rude and late. After standing in the cold until 12:15am, we called the hotel. They told us the driver was on his way. The driver was rude and informed us that they run every 20 minutes. Well, we waited longer than that. The room was fine, except the toilet didn't stop running water when flushed. It required several handle adjustments after each use. Very annoying.
October 31, 2012
Rated 3 out of 5 by IowaPlanner Nice facility, had issues this time
I stay at this hotel 3-4 times per year, and have always had a good experience. However, this time the computer had trouble with my registration, so check in was delayed. Then they wrote down the wrong room # on my key, so I had to go back down to the front desk and get the correct room #. Finally, after asking to have my parking vailidated twice, I was still asked to pay for parking even though it was included in my room cost. I hope they get the issues figured out before I come back for my next trip.
May 10, 2013
Rated 2 out of 5 by Dre43 Not at the Sheraton Standard
Having had the pleasure to stay at many a Sheraton, I was truly disappointed by the service. When I arrived with the shuttle, I was last of 5 guests checking in. It took the lone staffer 20 minutes to get to me. (Computer issues, baggage valet issues...) When she finally got to me, she was court, and not friendly at all. Neither did she offer any of the perks or new rewards for my Gold status... Sure, I arrived before 3PM check-in time, but I certainly was not the only one...
Yes, the hotel has underwent some nice renovations and looks pretty, but the only plug I could find was under the TV console, and the cord of my laptop stretched all the way to the desk. Not convenient in the least...
So not a terrible experience, just not the type of experience I've come to expect at Sheraton...
March 18, 2012
Rated 4 out of 5 by jrnyc Very comfortable, somewhat haphazrd room set-up
Stayed here due to a cancelled flight-- very polite and attentive front desk. As it was a Sunday night, the restaurant area was closed so I ate at the bar--the food was delicious though a strong cold draft was blowing on me the whole time I was sitting at the bar. The hotel room itself was comfortable--certainly plenty of space as it was a two-room suite. The furnishings looked a bit worn but were functional and comfortable. The refrigerator in the room was appreciated but was a small dorm-style unit that moved around in its holding space as I tried to open the door. Most odd was that there was no clock or telephone in the bedroom--very inconvenient if I had not had my cell phone to use as an alarm clock. Otherwise, this is a comfortable property and I would stay here again if the need arises.
May 10, 2012
Rated 5 out of 5 by kssjenni Outstanding Service
Could not have been happier with our stay at this hotel. The staff was absolutely amazing. Claudia in the club lounge, Susan (blonde) at the front desk, and Eugenia (spelling?) in the club lounge were all above and beyond in customer service. These three ladies should all be recognized for their outstanding service. I don't think I have ever had better service anywhere!! After a long day of travel from overseas, they made me and my children feel welcome, safe and happy. THANK YOU!!
July 19, 2013
Rated 5 out of 5 by Nandi This hotel is excellent for business meetings
The Hotel is close to the Chicago O'Hare Airport. It has excellent complementary shuttle service to the Airport every 20 minutes. The rooms have formal sitting area for the meetings, They are essentially mini suites and very comfortable. I would highly recommend it for business meetings near the airport. Additionally, there is CTA subway station (blue line) at the airport. Shuttle drops you right in front of the Station and you are in downtown Chicago Loop within 35 minutes.
January 14, 2014
Rated 5 out of 5 by GradFamily2013 Family reunites for graduations
They treated my family like their family. Though my last name begins with S - the hotel and staff at Sheraton O'Hare made my family feel like the big red "S" outside was for us. My whole family came to Chicago from out of town for a graduation and were awed by the rooms (10), staff (exceeded every need) and services (20 members for meals). Have stayed at this location for business - but for family this is extra special. I will be back - this is new family home away from home.
May 25, 2013
Rated 5 out of 5 by Artman A must stay when in Chicago
What a terrific and unanticipated quality stay at your fabulous hotel. Five star treatment at affordable prices.
May 27, 2014
Rated 5 out of 5 by NAE22 Friendly club lounge staff
I visited this hotel with some friends for a friend's wedding in a nearby suburb. Yesenia in the club lounge truly made our stay. She always greeted us with a warm welcome and really made sure we were well informed of everything the club lounge has to offer. I even noticed her providing another couple with a list things to do in the area. I feel as if she truly went above and beyond with her role and want to thank her for the wonderful hospitality and customer service.
August 14, 2013
Rated 4 out of 5 by Vermonter Hotel under renovation
I stay at this hotel often, and the staff is consistently superior and very helpful.
Currently, the hotel is undergoing a major renovation, and so my "ratings" for the facilities are tempered by the fact that the renovations aren't done.
The newly reopened Club Lounge on the 11th floor is nicely finished, but when I was there, they didn't have any bowls for the breakfast cereals, and no microwave. They still have some work to do to get that facility fully ready.
January 15, 2012
Rated 5 out of 5 by KeithL Service is Unbelievable!!
We are staying at the Sheraton because our home is being renovated and this place is wonderful. It is not the newest hotel Sheraton has to offer, but the staff makes up for the differences. From the house keeping staff to the front desk, to the concierge, to the engineers, this place is great. If I could, I'd take them home when I leave here. And Dimitri and his front desk are unbeatable. We have decided to make this our home away from home. Great Job!!
October 11, 2013
Rated 4 out of 5 by James08 Unexpected charges
Although the hotel was very nice, the room very spacious, and the staff very helpful, I had a billing issue that I find nagging.
Upon checkout I received a zero balance on my account. I now received an email bill with an additional $2 dollars for a bottle of water. I am sure that the labeling in the room did not mention any cost associated with it and I would have expected it to be free. It is only $2 but certainly a practice that I do not appreciate.
June 21, 2013
Rated 4 out of 5 by Cristene Pleasant Surprises In an Airport Hotel
I knew this was an older property, so I wasn't expecting much. Wrong! The staff cares, the rooms are large, comfortable and the SPG lounge nice and well appointed. The connectivity works everywhere and they validate your parking, so it's free (which has most of the other local properties beat.)
I wish the room service menu was a little more extensive. However, the fact remained that there were more affordable options than usual - also a helpful thing
September 24, 2012
Rated 3 out of 5 by Tjanddad Taking a downturn
I have been staying at the Sheraton next to O'Hare for over a year now. Although I do not stay more than 9-10 times a year, I was shocked when my corporate rate increased from $139.00 to $149.00. I realize that rates increase, but to have this happen without a phone call or email was extremely troubling. When I arrived at 7:30 p.m. there were dirty dishes in from of my room door. I slid these out of the way so that I could enter my room. When I left the next morning, the dishes were moved to the door next to mine. I do not remember ever seeing dishes left in the hallway for more than 12 hours at a time.
The bathroom linens were stained, and it made me question the overall cleanliness of the room. The bed is still the most comfortable that I sleep on when I travel, but the room needs to improve if I am going to continue to stay, or send customers.
January 19, 2014
Rated 5 out of 5 by Martha Great Place for Special Events and Overnight Accommodations!!
We had our wedding reception at the Sheraton last year and could not have been happier with the whole experience. The wedding coordinator (Erin) and banquet staff were all a pleasure to work with and made our event better than I ever could have imagined. They paid attention to every little detail and went above and beyond our expectations. We had many overnight guests stay after the wedding, and all of our guests commented on how great everything was and how happy they were with the overnight accommodations. We just returned to spend the night for our one year anniversary. They have since completely renovated the whole hotel. The new lobby area looks amazing and the rooms were updated, clean, and comfortable. Everyone at this hotel is so friendly and helpful. I would definitely recommend this hotel for special events as well as overnight stays.
June 26, 2012
Rated 4 out of 5 by wtnmike All Suites. Nice!
We had a great stay. We arrived on a Friday and had a great weekend rate. We asked for our Starwood upgrade and told all the rooms are suites. Indeed, very nice and clean rooms. The club level had a good happy hour and breakfast for members. My only flaw with this property is they charge for internet access in the rooms. No charge in lobby. They don't charge for water bottles and coffee and wireless access should be free. I would return.
November 6, 2012
Rated 5 out of 5 by WOJO What a Place
I have over 2,00 nights in hotels and being a Platinum for Life member I know a great experience. The Hotel starting with the staff was fantastic. The front desk of Sheila, Dorothy and Jimal. The Concierge staff very helpfull and chearful at 6:00am. Also I have used your shutlte service many times over the last 5 years. I'm always happy to see the same person who I believe is 20 + yrs at Sheraton. Thank you again for your entire team.
June 21, 2013
Rated 5 out of 5 by PkNM What a great experience!
I have never stayed at a Sheraton and was apprehensive about the location that was near an airport.
Whoa! Knock my socks off! The staff-in particular- Carol and Narda made my stay unforgettable! Detail to needs and needs I wasn't even aware of were met! The room was outstanding and extremely comfortable. Eating at the hotel was outstanding as well. I'm a believer- great job Sheraton-I will be back again and again!
January 15, 2014
Rated 4 out of 5 by loritory This hotel is nice but the shuttle service needs improvement.
Everything other than the warped door in my bedroom that got stuck shut my first night and the lousy shuttle service was very good . They fixed my door the next day but the shuttle service never improved. The men the first two days were rude and would not help us until we paid them $15 to take us to the Rosemont L station. Stayed at another hotel in the same area on Saturday night and their shuttle service was amazing!
November 20, 2013
Rated 5 out of 5 by icarus127 Perfect stay
My family stayed one night at the suite room on the club floor. Everything met what I expect as usual. Crib, Microwave and so on. Double ben and sofa bed are super comfy and the employee in the reception desk was exceptionally supportive and kind. The location is also goood. Nearby shopping area (Ohare airport fashion outlet) and airport.
I would definitely go back to this hotel to stay in Chicago as usual.
January 9, 2014
Rated 5 out of 5 by RICJ72 Great service
When I checked into this hotel it was a mess outside - wind, rain, airport delays, traffic accidents - you name it.
Natalie met me with a smile even though I could tell slightly that she was stressed - nothing on her - I am a quick judge of character. Despite the crazy day - she greeted me warmly and made me feel glad to be staying there. She is a great asset to their team!!!
February 22, 2014
Rated 5 out of 5 by MCL60 Great Staff
This was my first time staying at this property and I was very impressed with the staff. They went out of their way at every opportunity to make my stay better. The room (suite) was also nice and very comfortable.
I stay at Starwood Properties every week and this is my new favorite in Chicago. I will be back soon and look forward to retuning to a hotel where the staff made me feel like I was home.
February 8, 2013
Rated 3 out of 5 by Btm68 Just ok
Overall this is just ok. Internet can not be called Hi Speed as it just crawls along. Bathroom was dirty with previous guest(s) hairs still in sink.
Good location and would be good with families since rooms are large. Don't expect any help with luggage to the rooms but you can borrow the luggage trolley if available.
Food and bar service mediocre only.
Don't quite understand all the rave reviews!
October 29, 2012
Rated 3 out of 5 by adqueen Disappointed
When I arrived at the Sheraton I was delayed in checking in for almost an hour. My company had faxed a credit card auth to the Sheraton the day before my arrival - I was told to have them fax it to the secure fax on the form. The first 2 front desk people (one of whom was the manager, I was told) were very unhelpful. I'd been traveling for 14 hours and had a dead cell phone so wasn't able to call my company headquarters until I plugged in to a side wall for several minutes. No one at the Sheraton offered to call for me or help in any way. As it turned out, my company DID fax the form, but the Sheraton employees were looking on another fax.
I thought the dining at the hotel was extremely expensive as an option.
The TV in my bedroom did not work and though it was fixed the next day when I told the front desk, I was disappointed that I couldn't watch the election results the night I arrived.
November 12, 2012