Rated 1 out of 5 by Saller This Hotel has downgraded terribly
The property has deteriorated miserably in service and appearance. We found the breakfast tables in the restaurant were never cleaned from the day before and even when someone left and we were the next sitting, the tables were not even wiped. The cutlery and specially the crockery did not match. We were given red wine glasses for white wine or for anything we ordered, even for a brandy shot - the staff were rude, short tempered and had limited service atticate as well as atticate all round. The only area that is still the same and very efficient and probably makes us and many other regulars return this property is the business room and the concierge service. The duty managers never responded to any of our requests or even had the decency to return or acknowlege our calls. All is all I was very disappointed with the level of staff atticate and lack of training and good manners.
March 20, 2013
Rated 5 out of 5 by AlexandLeash Great stay
Everything from the checking in to the general experience of the stay was excellent. With helpful, very cheerful staff, to the convenience of the 'club' room facilities. The 'club' room standard is a must with a bigger room, great views over the Creek and the 'Club' room lounge at your disposal all day. The complimentary airport transfers makes life a bit easier, especially on arrival. I would stay again.
April 8, 2013
Rated 4 out of 5 by twowings66 great hotel , noisy rooms
Great hotel , services and features.
Rooms does not met the expections for a hotel of this level.
Even if located at 10th floor, your relax is disturbed by the rumors comings form the main street in front of the hotel.
Noise insulation is poor.
If the room is located near the lifts, (like mine) the situation is terrible.
Moreover, I was forced to change my room due to a baby that was crying all night.
December 17, 2012
Rated 4 out of 5 by ABHJR WiFi is substandard
WiFi does not allow use of Skype. I use Skype extensively when traveling internationally on business to control costs.
May 4, 2014
Rated 5 out of 5 by EGraham Ms.Graham
This was a wonderful hotel. Very clean and the staff were very friendly and on their toes. Someone was always there to help and answer any questions with a friendly smile. The breakfast buffet was great. Everything you could want was there for the eating. Service as usuall prompt and with a smile. Your close to all sites, shopping and minutes from airport. ; ). Enjoyed my stay and would recommend.
September 2, 2012
Rated 5 out of 5 Concierge Room A Must
Arrived evening of November 15, with the Sheraton Concierge transfer car waiting for our arrival. Beautiful airport and hotel setting...everything seems new, less than 10 years old. Our room was ready for our night...clean and all amenities in place. I don't care for the lounge to be on the main floor of the hotel, rather than on our flloor...not a convenient access. Our concierge was exceptional. He saw us from a distance on our first morning, and called me by name. That's a great welcome for being in another part of the world. He had our morning tour and afternoon Desert Safari ready and made it flow beautifully. The restaurants and pool were great assets to this property. The staff kind and helpful for those of us who need to use the facilities after checking out and waiting for late night/early morning departures. Nothing but good things to say about this place. I highly recommend it.
November 19, 2012
Rated 5 out of 5 by Winti78 Excellent
Nice personal welcome at the entrance and very nice reception at the counter. perfect luggage service
May 4, 2014
Rated 3 out of 5 by Kind1 After Reopening
I'd recommend this hotel to others for Airport proximity.. The hotel has recently being re-opened and still going through some issues to get the services up to expectations...
April 23, 2014
Rated 4 out of 5 by Clem A relaxing place to stay at Dubai Creek
Spent 5 days at the Sheraton Dubai Creek hotel. All staff were professional and very courteous. They were consistently focussed on delivering a high quality of service - despite the hotel closing down in July for 9 months of renovations, all facilities and services were maintained to a very high level.
In summary, a great place to relax which provided good value for money.
June 10, 2013
Rated 5 out of 5 by Thorsten Perfect location closed to the creek with excellent service
This hotel is situated closed to the creek, with an amazing lobby, perfect service and excellent staff. The rooms are spacious, have great features and some of them with a spectacular view over the creek. Breakfast is fantastic wiht live cookers and a wonderful terrace to the creek side, We spent there unforgettable 5 days with our baby Lucas and will come back next year!
February 7, 2013
Rated 3 out of 5 by dujini Uncomfortable services from Receptionist
During my stay, our top management stayed together and they want to have a service of hotel see off after check out. However, receptionist just said that please ask to the first floor for car reservation. I could not understand why she took poor care of the geust who stayed in Executive Junior Suite Room? I stayed for 9 night this hotel with more than 4 colleagues.
May 22, 2013
Rated 5 out of 5 by Jimmy60 This Hotel is Excellent
I was re-welcomed at this hotel after 9 months of renovation and I felt at home. I cannot describe the assistance and responsiveness of the staff. My recent stay was truly A OK.
April 16, 2014
Rated 5 out of 5 by Jasim Excellent Location
We wanted to stay right in centre of Dubai and not 25 km away on beach hotels and this hotel is perfectly situated with good views of the creek. The rooms are quite comfortable, breakfast has enough choice for every taste and staff very courteous. All the old souks are within walking distance as well as the metro station. Its certainly good value for money.
November 22, 2012
Rated 5 out of 5 by Peter2Kabul Ultra convenience in Dubai
Sheraton Dubai Creek is a very high quality facility at a reasonable price, offering every convenience a short term visitor to Dubai can need, from restaurants, recreation, business facilities to transport for getting around town. The friendly and cheerful staff also make guests feel very comfortable, and inevitably feel sad when the time to leave comes.
April 30, 2013
Rated 5 out of 5 by Winnie796 Great service
As a Platinum member I don't always get such recognition as I do here. Every time I stay they make me feel special. They cannot do enough for me. They have always given me a great room and, more importantly, I always feel looked after. This hotel lets me concentrate on my work, they do the rest.
The lounge staff are brilliant, always smiling and helpful.
August 31, 2012
Rated 4 out of 5 by saurabh86 Style & Comfort Stay
Upon my early arrival, I was given a very warm welcome. Offered good room with creek view. Although some necessary day to day items like shaving kit etc were missing but still good mini bar. Humble staff were always supportive. Nice buffet lunch in "VIVALDI" Restaurant. Overall nice experience with Sheraton Dubai Creek & Towers.
All the best...!
October 9, 2012
Rated 4 out of 5 by sjbdavos Covenient location to airport and metro
The Dubai Creek area is very convenient for travel to/from the airport, abd with the union metro station just a 5 minute walk away, the downtown can be easily reached irregardless of the traffic condition.
I definately recommend taking a club room to have access to the club lounge. The breakfast, evening snacks and happy hourare well worth it.
November 7, 2012
Rated 5 out of 5 by Flower2012 Good location
The hotel staff were very welcoming, we got hotel pickup and room service was excellent. The hotel is located directly on the creek and it is in easy access to many local restaurants. Breakfast was very good and the service was excellent. The only downside to the hotel, is that it needs a little modernisation, other than that it is perfect.
December 28, 2012
Rated 5 out of 5 by TonyS Short stay
Having arrived overnight and the Hotel being full, we were given a room as soon as one came free. Less than an hour wait - excellent and very welcome.
We were impressed with the Club Lounge facilities and the breakfast (especially the eggs benedict).
The staff were all very helpful and knowledgable and helped our stay to be stress free.
May 29, 2012
Rated 5 out of 5 by peterjames7 3 day stay after cruise
Stayed with my wife for 3 days as club spg.
Everything lived up to expectations and more . Stayed in room2017 which had excellent views , room was more like a suite . Conveniant for ferrys across Creeek.
Staff were excellent,, and happy hour with free drinks and snacks was a bonus . Would definately stay again .
Peter, from cheshire
February 15, 2013
Rated 5 out of 5 by Muffo Great Value Hotel
Room and food excellent.
Bathroom could do with make over tiles a bit worn.
Service when air conditioning was not working properly excellent.Up grade was much appreciated thank you!!
Only suggestions for improvement would be maybe a free drink on arrival when we had to wait over half an hour for a room after a long flight from Perth
September 2, 2012
Rated 3 out of 5 by Lencho47 Nice location, slow staff, horrible lounge
Close to airport, efficient airport transfer service, well appointed rooms, but service extremely slow - check-in, baggage delivery, room cleaning - nearly everything. (Baggage delivery took more than half hour). Stay away from the horribly cramped and crowded lounge with bad wine and worse food - you will feel like a rat in a trap
February 28, 2012
Rated 4 out of 5 by RickAAA Great hospitality and care
Our flight out of Dubai was at an odd 2:55 am. While checking out by noon, the hotel kindly suggested we can use club lounge to wait for the flight, making our return trip well prepared. Othewise, it could have been tough finding a place to wait till such an odd time. Club lounge staff were especially kind and gave us good care.
January 14, 2013
Rated 3 out of 5 by Smiffie Good hotel but disappointed by expensive add-ons
Enjoyed our recent stay at the hotel - room was good & staff very friendly & helpful. Disappointing that a reputable brand like Sharaton needs to make even more money out of its customers by charging such a riduculous price for airport pick ups - 150dh for a 50 dh ride is not acceptable & certainly in no way defensible.
April 2, 2013
Rated 4 out of 5 by chip5 Everything Good With Some Exceptions
The two mornings I had breakfast at Vivaldi restaurant the service was a bit lacking. One morning my server seemed to disappear I had trouble to find someone to bring a check to sign. The second morning the host seemed a bit overwhelmed in trying to get guests seated.
Staff in other areas of the hotel were great.
November 14, 2012
Rated 5 out of 5 by Ksatravel Superb Hospitality
I stayed at the property during 12-16 November 2012. The staff at reception ensured that I get my preferred room type. The guest relations guided me on the places to see around hotel and facilities available at the hotel. The restaurant staff made my breakfast experience really wonderful. Highly recommended.
November 19, 2012
Rated 2 out of 5 by Bernadette20 This hotel is not up to 5* standard
Was disappointed in the room assigned to us were told there was a King bed but it was smaller. Could not see out of the windows they were so dirty. Only one robe and slippers provided in the double room another was requested but did not materialise. This hotel has lost it's personal touch.
March 1, 2013
Rated 4 out of 5 by Bonvivant2012 Good Accommodation and great Food
We chose this Hotel for 3 reasons: 1. A member of the Starwood family. 2. Located between the Airport and the Sea-
Port and 3. because all three Restaurants
saunded exciting, and they were. Price
ratio to quality was better then expected.
Will def. stay here again on my next trip
December 20, 2012
Rated 4 out of 5 by susieb fab views at sheraton dubai creek
amazing view of the creek super beds an bedding amazing breakfast meal in the indian restaurant an live indian music very good meal in chelsea pub also very good only thing wrong are the tables are to low to eat at. we had problems with meal in main dining room but was rectified by staff
February 7, 2013
Rated 4 out of 5 by Ulli15 Excellent city hotel for business and touristic stays
This hotel is located close to the Creek which allows short connection to any place of Dubai city. A wide range of excellent food offered by various restaurants, some of them with nice view to the Creek side.
Well serviced pool area.
Spacious guest rooms.
Can be warmly recommended.
October 14, 2012