Rated 2 out of 5 by jonmat3 Lack of enough Service over Labor Day
i spent this past Labor Day weekend at the Sheraton on Dalton Street in Boston. The hotel was extremely crowded as expected, however, there was never ever more than 0 or 1 person at either the front desk or the concierge. I do not understand how the upper management could staff the most important areas of the with so little service at the busiest times -the ones that were there were stressed, youcould see that. long waits, ridiculous.
September 2, 2013
Rated 5 out of 5 by kmw22 Great Stay
I had a very good experience during my 3-night stay. Each staff person I had contact with was friendly and helpful - a very pleasant surprise compared to many other hotels I have stayed in. The room was well appointed and clean. I was very impressed with the work out facility - best one I have seen at a hotel.
November 11, 2013
Rated 5 out of 5 by iamgrdn This hotel is convenient to everything
I was in Boston for a conference, and the Sheraton Boston Hotel was conveniently located near the Hynes Convention Center and public transportation, which made getting around Boston easy and convenient.
November 25, 2013
Rated 5 out of 5 by Susan70 Made it easy
This was my first visit to Boston, and I was lucky enough to book at the Sheraton. The staff were excellent, and made my stay hassle free. The room was excellent, clean and had everything I needed (however, the bathtub didn't drain very well). I would definitely stay here again. Thanks!
November 14, 2013
Rated 5 out of 5 by cerberus63 Once again, enjoyed my stay
I have been traveling more often on weekend getaways with my wife. I truly enjoy the Sheraton Boston. This was my third time there. I had a great room with a terrific view. It's close to great shopping and world class restaurants. The service at the hotel is excellent. I will definitely stay here again when travelling to Boston
February 10, 2014
Rated 5 out of 5 by DavidChicago Staff went above and beyond
I travel a lot for business and request specific rooms. Through a mistake on my part, I thought I had been downgraded. Although I was wrong, the hotel responded to my complaint and made sure my stay was wonderful. I would say above and beyond.
November 17, 2013
Rated 3 out of 5 by BLFe For the rate I paid, I expect better TV
The TV had few channel choices, no guide, and it took 10 minutes to scroll through.
For what I paid per night, I would expect better.
November 27, 2013
Rated 2 out of 5 by jackson1212 Water damage in our room
Overall, the hotel was good. The front desk staff was friendly and helpful...until check-out. The staff member we checked out with wouldn't work with us to split the bill that we were told upon check-in would be easy. Then she implied that my credit card was over the limit and that is why it wouldn't accept the charge. I called the card company, and she didn't process the charge correctly so my credit card company never received an authorization. To the more important issue, the water damage. I called several times and asked for someone to come look at our ceiling. Finally, water from the ceiling dropped on me and later a part of the ceiling fell on our floor. On the last night of our stay themaintenance man offered us another room. A little too late if you ask me. We were never offered any apologies or anything for staying an insufficient room. DIssapointing.
November 2, 2012
Rated 5 out of 5 by Jniss One of my Top Hotel Experiences
Thank You SPG and Sheraton. I am very impressed when I receive incredible treatment from the SPG level and find consistency with the same treatment down through each level of staff at one of the hotels. My SPG started with great help to switch a last minute reward reservation in a timely manner. Although a great hotel and location, your staff made this trip a great trip and we received incredible treatment from each and every person that we interacted with. Michelle at the front desk was our initial person that we met with and should be given extra special congratulations for establishing our initial impression of your hotel. She was excellent at her job and remembered us when we left. Your happy hour staff was so great during a crazy new year's timeframe. I complement their attitude and treatment amidst juggling a lot of requests. We will be back to visit again!!!
January 6, 2012
Rated 1 out of 5 by CoachpatrickV Poor customer service
The property and staff at this hotel were fine.
Your customer service center receives very poor marks.
I will not stay at your properties again.
I tried to change to a more expensive room at one of your properties less than 2 miles away and was told I would have to pay a penalty.
The represenataive went on to tell me if they allowed people to switch "she would be doing this all day long." As well she told me that she just denied a "pltinum" member from doing what I was asking for "just the day before." This simply demonstrated even further your lack of customer service.
I understand having guidelines but my request was for the same day and for a room that would have provided greater revenue for the chain. Not only is it not great customer service, it also seems to lack basic business sense.
As I mentioned to the service rep, I have other choices in my travels and I will continue to use them going forward.
You have lost a customer!
October 4, 2013
Rated 5 out of 5 by Roadwarrior24 Night away
This was a perfect night away. The staff truly made me feel special for being a platinum member. I will be back there in December for sure, This is really a great hotel and I would suggest anyone to try it.
November 12, 2013
Rated 5 out of 5 by ChicagoTraveler3470 Great Hotel
My visit was for a convention. Hotel was Fantastic, Service, food, Eveything was great.
November 21, 2013
Rated 5 out of 5 by Leti72 Great Location...Great Hotel
We recently went to a wedding in Boston and stayed at the Sheraton Boston, we were so pleasantly surprised how much there was to do in and around the hotel. We walked to Fenway, took the T downtown, and could walk to many resturarts and bars! We had a short stay but because of the location and great accomidations we were able to squeeze a lot in!!! BTW hotel resturant had the BEST clam chowder!!!
August 8, 2012
Rated 2 out of 5 by Scott1000 Not up to par with area if you travel for business
room requested was given away because a "group of lawyers bought out all the suites" - not the way to be greeted. Room had no soap, 2 towels. Air conditioner was on 100% of time, couldnt turn off. Shower thumped anytime you turned on hot water. Took 45 min to get car. Front desk overwhelmed all the time, long waits to get service. Too focused on bus loads of guests, not the business traveler.
August 6, 2012
Rated 2 out of 5 by Mike168 Disappointed!!!
Surprise! Parking was $39.00 per night to self park!!! Parking is limited due to base ball fans using the garage. We parked so far from the entrance to the hotel, we couldn't find it. Staff was unfriendly, our room had been changed three times due to water damage, blown fuse & proper accommodation for my package. The hotel did not offer to send a bell man to assist with our luggage.
August 28, 2012
Rated 4 out of 5 by ABL2013 Overall great, luggage storage employees need improvement
My husband and I attended a conference at the Hynes center and stayed at the Sheraton. It was my second visit to the Sheraton. Overall, features of this hotel are great and most of the employees are a pleasure to interact with. However, our last visit was less enjoyable. On Monday Dec. 2, after we checked out, we were told we could store our luggage with the luggage porters. We did so, and we were told we could return at any time. We returned before dinner to access a change of clothes after the conference. One of the porters, Antonio, was extremely rude to both my husband and I. Instead of accessing our luggage for us, as is standard in most hotels, he brought us to the back storage room. He rushed us along and warned us that we were were being video recorded and he asked us to "smile for the camera" which was downright creepy. When we returned to return the clothing items we had changed out of, he appeared visibly agitated that we had returned and very rudely spoke about us to another employee, complaining that this was our second visit. He once again brought us to the back room instead of retrieving our luggage for us. Antonio repeatedly told us that he was very busy and we would have to hurry, although on multiple occasions I observed him casually chatting with other employees about non work-related items. After, he warned us that this would be the last time we could access our luggage before we left. We have never been treated so poorly by a hotel employee, and we were absolutely appalled by his brash and rude behavior. Quite frankly, Antonio should not function in a role that involves direct interactions with guests.
Despite this experience, our stay was pleasant overall. Our room was clean, the fitness center was great, and the proximity to our conference at the Hynes center was extremely convenient. The rest of the employees were a pleasure to interact with and very friendly.
December 4, 2013
Rated 3 out of 5 by Paulfromct Great location but rooms dated and service lame
This hotel is in a great location but they are charging premium pricing for dated rooms and the service was lousy. I sat in the lobby for 30 minutes trying to check in, the people behind the counter were incapable of checking someone in and worse they left the front desk empty for 15 minutes (noboby there to talk to customers checking in at 9PM on Friday night????)
November 13, 2012
Rated 2 out of 5 by dave1234567 poor service
Would like to say that this hotel is as good as it used to be, but it is not. The rooms are being renovated, but with some problems, they moved me from a small room into an old room which was really uncomfortable.
I was offered SPG points for my troubles and agreed. Only problem is that no SPG points have been applied, nor was my stay applied even after I confirmed with the front desk.
February 5, 2014
Rated 4 out of 5 by ispy Totally Renovated and Great Location
We just returned from Boston Sheraton. There are many great things about this property. It has been recently renovated so the rooms are fresh and up to date. It is very conveniently located for using the subway system,(go through the mall -- no need to be outside), and very close to the Newbury area. We had a great time and the staff was friendly and helpful.
November 24, 2011
Rated 5 out of 5 by Reen67 Great Location
We love to stay at the Sheraton Boston Hotel because of the great location. We can walk to Fenway and the Prudential Center Mall is just a walk through a hallway on the second floor. This time we discovered the "Top of the Hub", 52 stories above Boston for a meal or just a cocktail with an amazing view. Of course the view from our room was also wonderful.
August 6, 2012
Rated 5 out of 5 by Patrick6 Boston Sheraton
Very ,very much improved since our last visit.....new lifts,food,staff.Really enjoyed our stay and must compliment the professionalism and courtesy of all staff.Upgrade to a suite was unexpected,but greatly appreciated.Sincere thanks to Karen and Lisa (Concierge) for making our stay most memorable.
September 17, 2013
Rated 5 out of 5 by Jack312 great location
We had a great time and unfortunately we had to cut our stay short by a day. Room was fabulous and view of the Charles River spectacular. We would definitely return again.
October 27, 2013
Rated 3 out of 5 by LCB2014 Plumbing needs major update
Toilets required 2-3 flushes every time. Shower knocked regularly.
Water was hot to the point of scalding and was slow to adjust.
February 10, 2014
Rated 4 out of 5 by monkey52 Room
I was very surprised at the rather shabby condition of the room.
The bathrrom sink was cracked and peeling, very leary about washing in it,
There was no headboard for the bed and the wallpaper over the bed was faded and peeling.
The chair and ottoman looked like my cat had worked on it for a couple of days.
Very unlike your usual room.
October 25, 2012
Rated 2 out of 5 by Seattlegene facility needs imporvement badly
The location is good, but facility needs improvement badly, especially the bathrooms. There was no fan in the bathroom, really old looking wall paper and chipping paint and really not looking clean. In terms of facility, it is probably one of worst of SPG hotel that I have stayed so far.
September 3, 2013
Rated 2 out of 5 by Mike168 Disappointed!
Parking was a fortune ($139 per day for self park), front desk clerk wasn't very friendly. The hospitality was a joke, cheese & crackers. Had to have my room moved three times due to hotel mechanical problems. No bell man was sent to help with luggage. I was very surprised this was a SPG recommendation. Stay somewhere else!!!!!
August 26, 2012
Rated 5 out of 5 by dioxin14 Comfortable Stay
Selected hotel due to conference I was attending. It was my first stay at this location and I was not disappointed. The overall location as well as the hotel layout and staff interaction was very nice.
October 3, 2013
Rated 5 out of 5 by DSJack Hotel is well managed
From the first entry into the hotel, it was obvious that the staff were well trained with a customer-first attitude. No experience during my four day stay changed my opinion. Great facility, great people and grand experience!
September 23, 2013
Rated 4 out of 5 by LovesNewEngland Clean hotel and great location
This Sheraton is clean, comfortable and has a great location smack in the middle of Back Bay. It's attached to the Prudential shopping and one can walk anywhere from hotel to all points in Boston.
Has great fitness center/pool. Rooms are large in North Tower and beds are very comfy.
May 24, 2012
Rated 3 out of 5 by MNconventiongoer Average hotel in a good location
The facilities are modest, even with recent renovations, very clear evidence of wear. The staff was kind but somewhat absent minded (dirty linens were left behind by housekeeping when I arrrived, I could not get anyone to bring me a room service menu). Food was average to below.
October 30, 2012