Rated 5 out of 5 by Silvers Wonderful stay
Just the relaxing break we needed. As you would expect perfect. My husband and I went the hotel during the renovations and never enjoyed our stay however renovations complete and the hotel is back to its top class position. Everything was wonderful.
December 26, 2012
Rated 3 out of 5 by Nicola81 great rooms, very busy spa
stayed for one night as an anniversary treat in club room. The room was lovely great facilities and a very very comfortable bed. We were left a bit disappointed in the spa however. i booked my space a couple of days prior to arriving and was again prompted to do so at check in desk. It didnt seem to make a difference however as the spa was so busy that they didnt have any watches for us meaning we couldnt pass between the pool and thermal area, we had also not been shown about which left us wondering around trying to orientate using the maps on the walls. the hydropool was also experiencing heating issues.
On a positive note the club lounge was great, the staff werwe really really great. Very helpful and cheery, the canapes were outstanding and the quality of drinks was also pleasing, definately worth upgrading. The breakfast was also of good quality however we were charged for the incorrect type of breakfast so be wary of your bill.
overall a good hotel stayhowever expected that little bit more from the facilites considering the price
February 22, 2012
Rated 4 out of 5 by Memed Great place to stay
I stayed in that hotel for almost a week and was greatly impressed with the staff attitude and service.
Hotel room was wide and clean with all you need to make your stay enjoyable (shower and bath tube for instance).
Definitely a hotel to recommend
February 15, 2013
Rated 5 out of 5 by gooner69 Outstanding
After working in the travel industry for over 30 years I am fairly critical.
The Sheraton Edinbught surpassed my expectations. Excellent facilities, most likely one of the best spas I have ever been in and friendly staff made my stay excellent.
December 19, 2012
Rated 5 out of 5 by Bayhouse20 Great Hotel
This was our second time staying at this hotel and the experience did not disappoint.
Great staff and location. An in room coffee machine of some sort would have been the icing on the cake. No a fan of the instant variety that is offered.
August 30, 2012
Rated 4 out of 5 by teecee Ideal Location
The Hotel is well situated for the key areas of the city centre. 5 minutes to the end of Princess street, opposite the Castle and the Festival Hall.
External appearance not very inspiring, quite neutral blending into surrounding offices.
January 4, 2013
Rated 5 out of 5 by RobM Amazing Hotel
The refit of this hotel has elevated above all others in Edinburgh, indeed the room was one of the best I have stayed in anywhere in the world. Excellent features and subtle touches bring it all together to create a fantastic experience.
September 24, 2012
Rated 5 out of 5 by traveller410 Friendly, modern, clean hotel in great location
We stayed at the Grand Sheraton for 4 nights and were most impressed by the staff - knowledgeable, helpful, friendly, professional. Can't say enough! The hotel is beautiful inside - modern, minimalistic, clean. We highly recommend!
April 21, 2013
Rated 4 out of 5 by robert99 Well located with practical facilities
While a modern and rather non-descript building it provides guests with well planned and convenient facilities. Found staff to be committed, attentive and anticipating our needs. Nice view of One Square, Usher Hall and the Castle
November 24, 2012
Rated 5 out of 5 by Julzamc Great hotel very stylish.
Loved this hotel, it was quite expensive but you get what you pay for. Loved our room looking over festival square also looking onto Edinburgh castle. My only problem was I wish I spent more time to enjoy this wonderful hotel.
April 3, 2013
Rated 5 out of 5 by Tish Tattoo
Great stay very very friendly staff Thank you Ian for the buttonhole. what a wonderful gesture. Great food the best we had in Scotland Loved the new renervation .as always when we come to Edinburgh the Sheraton is our hotel
August 13, 2012
Rated 5 out of 5 by MoJo This hotel is superb
Following modernisation there isnt a single feature that hasnt been focused on. Staff were wonderful and the facilities outstanding, especially the spa/pool. Views over the castle from the Lothian Road side are beautiful.
May 10, 2012
Rated 5 out of 5 by JamesD13 Wonderful stay amazing spa
We stayed for 3 days using points and were given a great room on the club floor facing the castle for the last two days, The staff were great and the lounge service and the spa are excellent. Would love to visit again.
June 1, 2012
Rated 5 out of 5 by diver233 Wonderful
We stayed in the Castle Suite for two nights over New Years Eve.
And I can say with out doubt that this is the best hotel I have stayed in.
I would recommend a suite if you can, but if not the rooms are wonderful to.
January 4, 2013
Rated 5 out of 5 by Susan09 Wonderful spa facilities.
Superb location for a New Year Family break. Central location with easy access to downtown Edinburgh. Hotel, Spa and dining facilities were first class. Staff were very accommodating, friendly and helpful.
January 12, 2013
Rated 5 out of 5 by Maudie12 Everything you could possibly want!
Great rooms, comfy beds, wonderful showers, fabulous food and superb facilities!
Oh, and exceptional staff and the wondrous spa and tremendous views of the castle....... You can tell I liked it a little!
September 11, 2012
Rated 5 out of 5 by Jakey51 What a treat
Staff gave us an excellent welcome and set an immediate impression of the high standard of service.
Room was exactly as described
Can't wait to go back for longer visit and make more use of facilities
January 31, 2012
Rated 5 out of 5 by Lorraine3012 Fantastic Hotel. Great Location
Enjoyed a wonderful stay at the Sheraton. Staff are amazing and decor is top class.
Room very comfortable with excellent features.
Lovely views of the castle and perfect location for getting around.
January 14, 2013
Rated 5 out of 5 by Alison2 Excellent hotel for business
Excellent facilities, food (speedy in room dining), welcoming and helpful staff. Would return for leisure certainly as didn't get time to use the spa. Flights now from Oxford Airport with MinoanAir
April 12, 2013
Rated 5 out of 5 by ShirleyB Something really special
Our stay was wonderful made all the more so by the helpful, courteous staff - the parking valet, the reception staff, and waiting staff, everyone.
Breakfast was a real triumph, and what a view!
January 7, 2013
Rated 5 out of 5 by Dusty Incredible staff
This was one of my best experiences ever at a hotel. I was entertaining family and friends for five days and the staff were exceptional in all aspects of our stay. What a super friendly place.
March 24, 2013
Rated 5 out of 5 by CBall A little luxury staying at the Sheration, Edinburgh
My fourth visit and as with all the other times, the hotel offers luxurious comfort without compromising the friendliness of the place and the helpfulness and professionalism of all the staff!
February 11, 2013
Rated 5 out of 5 by gmc1990 Newly renovated equals wonderful experience
This hotel has an excellent location together with a recent grand renovation. The rooms were modern with rich details. The US electrical conversion outlet was a bonus. Staff met every need.
October 16, 2012
Rated 1 out of 5 by gail123 Very disappointed
Mood lighting was more trouble than it was worth.small neon lights were lit all over the room at night relecting in the glass walls of the bathroom. Could not have bathroom light on without lighting up the whole room.Sat down for breakfast first morning, was confusion over price when asked the waitress,ordered full Scottish from menu, when eventually arrived was cold, did not eat in hotel again. TV stopped working in both rooms that our party were staying in, rang Reception we were informed somebody would be up straight away, 3 hours later nobody arrived could not ring down as phones were now not working.Went to Reception and somebody came up to fix TV.On last morning, shower door in my mums room would not open and her phone was not working again for her to inform us, we tried to open shower door but could not. Went down to Reception to check out and when the Receptionist asked if we had had a good stay, we started to tell him but he was not interested and carried on making out our bill. Would never stay here again and would never recommend this Hotel, was definitely not worth the money we had paid.
September 23, 2012
Rated 5 out of 5 by LeslieS The best
Hands down, the best Sheraton and the best Starwood hotel I've stayed at. The room was amazing, the staff was great. Just an all around great experience for Hogmanay. Thanks you staff!
January 3, 2013
Rated 5 out of 5 by yoshimura Contemporary Comfort in great surroundings
We had an excellent stay at this hotel, with a view of the castle from our room. Our room was fantastic and the staff second to none. We would highly recommend a stay at this hotel.
April 8, 2013
Rated 5 out of 5 by Tree9 Exceeded expectations
Booked a club room which proved to be a great choice. New decor very comfortable and welcoming. Whole experience overall very enjoyable. Staff couldn't be more pleasant or helpful.
January 28, 2013
Rated 5 out of 5 by Scotty1264 Top shelf property
This is by far the best Sheraton property I have ever stayed in. Every service encounter that I had was of the highest quality. Food, spa, rooms, guest services were all top notch!
April 22, 2013
Rated 5 out of 5 by Gogs1979 Exceeded my expectations
Staff in the club lounge and one spa couldn't do enough. Food in one square was lovely. No complaints at all, we had a great well deserved break from kids. Would love to go back.
March 4, 2013
Rated 5 out of 5 by Sebastien Superb Hotel
Excellent location, excellent service, facilities and comfort.
I am a frequent traveler for business purpose and I really enjoy my stay there.
Breakfast is a must!
December 4, 2012