Rated 1 out of 5 by Boomer Check-in was a nightmare
I checked in at 8:15pm,quickly and efficiently, after a 7-hour drive. Unfortunately, after trudging up to Rm #300, I found the room keys didn't work. Three phone calls to the front desk failed to get any staff member to come upstairs with new keys. A trip back to the front desk resulted in an upgrade to Rm #408... and another trudge upstairs to find two more keys didn't work! Received a complimentary dinner while key issue was "resolved". Trudged back upstairs with luggage after dinner to find that two more keys didn't work! Finally got into my room over 90 minutes after check-in. Was this some sort of elaborate prank?? I still can't believe it.
May 12, 2013
Rated 5 out of 5 by Nunz Very comfortable
Excellent beds, great room and staff and superb breakfast!
February 25, 2013
Rated 3 out of 5 by traveller45 nèeds improvment
The hotel is not up to Sheraton standards
August 28, 2013
Rated 5 out of 5 by nedder47 My Trip
I enjoyed the room and food
May 5, 2014
Rated 2 out of 5 by Liz003 24 hour disappointment
We arrived at midnight with confirmation in hand for a room with 2 beds for a college visit the following morning. First we were told no doubles, a few moments later we were told no room available at all. After my husband politely expressed his frustration, they then assigned us a room near the pool that still had two trash cans full of garbage and hair on the pillow. The only reason we stayed is that we were exhausted from a trip that had started over 20 hours prior. Sad way to end our trip.
April 19, 2014
Rated 5 out of 5 by Bogi Great Hotel
Great Service ,Great location.AAA
February 16, 2013
Rated 1 out of 5 by NancyC This was one of the worst hotel experiences I have ever had
We arrived about 10:00 pm, after a 4 to 5 hour drive from Boston. (We left the Boston area as early as possible. It was rush hour and there was rain.) The reservations had been made two months earlier and the hotel was notified the day before that we would be a late arrival.
The first individual at the check-in desk, neglected to inform us about some important information about our room. (No elevator access at all, our room was on the third floor, and no offer to help with our bags. That said: there would be lots of steps, the hallway was about 90 degrees and the room's air conditioning wasn't working correctly.)
After we went back to the front desk for directions and help, the second individual at the check-in desk was patronizing and rude. We were also told that the hotel was completely full and that there were no other rooms available.
The bellhop - who finally came to help with bags and take us to our room - made an incredibly rude statement to us on the way to our room. Noting that the hotel was full and that we had just arrived, he wondered if we should have considered arriving earlier than 10:00 PM.
This begs the question: does this comment mean that those who arrived earlier that day got better treatment from the hotel staff (and better rooms)?
June 3, 2013
Rated 4 out of 5 by mark92 OHS Convention stay
Room 121 is buried in undergrowth and for the type of stay we had was comfortable, clean and practical, but if I had been on a normal holiday- I would have wanted a view, AND DAYLIGHT. FOOD: Tuckaways - Service lacked Sheraton standard, manager was RUDE and is being reported to World Travel Market Hotel organisers & Vermont Tourism. Items frequently unavailable though food was good quality. Conflicting information about booking tables given. MORNING breakfast area lacked simple menus - buffet provided for OHS was far better. INVOICING - Assumed we had access to e-mail in hotel. WE DO NOT on phone, had to look at hotel system to find bill.
July 5, 2013
Rated 2 out of 5 by Suze1 May be better once renovations are completed
Air conditioning didn't work overnight. Hotel under renovations, I guess. Sent in a back door which was used by the construction people, so a little hazardous.
May 3, 2014
Rated 5 out of 5 by Park3 Superior Service from front desk to housekeeping
We literally spent four nights and days at the Sheraton Burlington earlier this month. Our son had broken his leg, and we became fixtures there while waiting for his appointments and pending surgery. It is not normally the case that one stays at a hotel the entire time, but we sure logged some hours there.
From the first five minutes, the front desk staff offered extra pillows, got us a wheelchair; everyone bent over backwards to help us in our miserable situation. The hostess at the brunch helped us get take-out to bring back to the room, the staff at the pub was helpful in PT recommendations, and all three bell hops were super helpful in helping us get around including picking us up at the hospital after my son's surgery and we had a flat tire in our car....no, not making this up. The next morning at our departure, the bell man even returned our wheelchair to Fletcher Allen!
The entire housekeeping staff cleaned the room on our schedule, when we could get my son out of the room!
This is the type of service that one remembers. It truly was unsurpassed! Please Sheraton, spend some $$ and upgrade the carpet and facility at this location. It would be well worth your investment. We will be back at the Sheraton for our son's graduation next May. Thank you all for your excellent efforts on our behalf. A+
January 21, 2013
Rated 1 out of 5 by ishy58 needs improvement
We were staying at the Burlington Sheraton while we visited our daughter for the week end. We were given a room at the FARTHEST point from the lobby, up a short flight of stairs that the luggage cart could NOT go! it had 2 beds, not sure why? The wallpaper was peeling off the wall, the closet door did not slide, the floor lamp did not work and worse of all . . . they wanted 10 dollars for internet in the room!! I had just recently stayed in another sheraton where it was included! We reported this all to the front desk the next morning as we left for a 12 hour day. They promised it would be resolved . . . but as we trudged home exhausted after our long day we found that NOTHING had been done! including our beds were unmade and wet towels on the floor, not replaced with fresh ones! obviously NO one had been to our room! to add insult to injury, as we checked out the next morning and I asked Maria (very nice) at the front desk to print our boarding passes. She tried but could only check us in and NOT print the boarding pass. I went to the computers by the tuckaway to print it there. After getting all my info on the screen, I looked over at the printer which said OUT OF TONER! I had to walk away from the computer, which was showing all my info to anyone who walked by . . . to tell Maria about the toner. 2 men did show up and I got it printed, but I left with a bad impression on my mind
September 24, 2013
Rated 4 out of 5 by INY2012 Facility very nice front desk not
The physical aspect of the hotel was lovely - nice rooms, great restaurant, gym and pool. Found the place a bit difficult to get around in as the many paths that lead to room/front desk are somewhat confusing between all the walkways and doors. However the front desk personnel were very disappointing in their attitude from the beginning of our stay to the end - three of our party there for a family event had trouble getting the group room rate and then to add injury to insult had to wait a hour after 3 p.m. check-in time to get the room thus giving them 45 minutes to get ready to go to event at 5 p.m. When approached about wifi problem in room and not getting access on computers in lobby merely shrugged it off by saying "it happens sometimes". One of the front desk staff was extremely rude in his tone vocally and with facial expressions from eye rolling to sneering when asked about room preparation for check-in and about way to get to a room in the C building because he had to repeat both answers. One of the most important qualities of a hotel is front desk which give the first impression to guests upon arrival and sadly to say the physical hotel can be beautiful and perfect but the personnel behind the desk is what makes a guest comfortable and eager to return when in the area again. Your hotel failed this test and I would not repeat a visit nor recommend your place to anyone traveling to the area.
October 24, 2012
Rated 1 out of 5 by MauiBeach LEONBERGER DOGS CONVENTION IN THE HOTEL
Can you tell me why a Sheraton Hotel can accept to book a LeonBerger Dogs Convention ?
Big dogs all over the place, smell wet dogs, and dog hairs on carpet and furniture.
We go in a Sheraton Hotel has a SPG Members, because we want a top of the line hotel, not a Kennel...
April 28, 2014
Rated 3 out of 5 by lshep hotel was fine
hotel was clean but somewhat outdated. My room was on the first floor
Food was good and coffee was exceptional for hotel coffee
I went Green and requested that no housekeeping be done and received a $5 off voucher which the front desk stated could be used to credit my room service...this was not done.
I also had a package shipped to me which I had to ask several times for. I finally had the package traced and tracked down the employee myself.
Staff-Bill (bar) and other bar/breakfast service staff were friendly and efficient.
Normally I would utilize the fitness center/pool but was pressed for time. They looked adequate.
Internet was fine but not free!
October 28, 2012
Rated 4 out of 5 by betsgets Everything great but ONE IMPORTANT FACTOR
This is a very good hotel... EXCEPT for the fact that there is a charge for internet service! That's not business friendly.
We have NEVER, ever been charged for internet service throughout the Western Hemisphere...stayed in hotels ALL over.
I am a self-employed business woman and need access at all times. I'm not ready to pay that much for a few hours, though.
The rooms are very clean and decorated with taste and style; the desk service is responsible and extremely warm & cordial; the location is excellent.
April 11, 2014
Rated 5 out of 5 by Sandor57 It was fantastic to stay in your hotel
I want to say a thank you to all of your staff. They are extremly helpful and very friendly. They had a special attantion to every guests. They always had some good words to us and always provided all the possible support.
April 29, 2014
Rated 1 out of 5 by DLLW I will never stay again!!!
I have a Son who is attending college in the Burlington Area. Norwich University, about 40 minutes away. I plan to come to the area approximately 4 times a year. I was excited that there was a Sheraton in the area, even though the price was a little high, at least we would know what to expect. BOY WAS I WRONG!!!!!
We checked in, and noticed a sign that said "WiFi", and the Man who checked us in said they were serving breakfast from 7-10 the next morning. We were in a lower level which meant we had to carry our luggage down stairs. There was no elevator, and no one offered to help with the luggage.
The Hallway had dirty carpet, and smelled and some of the walls looked dirty, and dingy. The exit closest to the room had a sloppily hand written sign that said "Danger Broken". The exit down the hall looked like it was under construction, and had large patches of drywall mud. The third door had a key pad on the outside dangling by the wires. When I went to my car there was a homeless man leaning agaist the wall with his bike in front of him. When I went to the front desk to tell them they just said "There are a lot of homeless around here. It happens alot." What the heck? "Hotel and Resort" more like the Bates Motel! I would have left but it was late and I had driven from Pittsburgh, Pa. and I was exhausted.
The room was dated.
The carpets dirty.
The shower/bathroom smelled musty, and had no fan to remove the steam. There was absolutely NO water pressure. Such low pressure that I had a hard time rinsing the shampoo out of my long hair.
There was Wifi but it was not included, and cost $9 a day!!! Really? Not only that, but when we went down to get breakfast, we were told it is was $20 per person. Why didn't they say that when they checked us in?
They had a shuttle that would take us to the shopping area. When we got in we got to the light and the hotel called telling the driver to come back to pick up other passengers. The driver was irritated. The driver told my son that he hated his job.
When it was time to check out I actually spoke to the manager. I expressed my displeasure. He basically said sorry we going to be renovating come back to see how wonderful it will be by the end of next year. No refund, no partial refund, no offer of a free stay, not a free lunch, nothing!
A renovation will not fix everything, what about customer service? For the price this Hotel should have had much better service.
I guess the next time I drive 11 hours to visit with my son I will stay elsewhere.
I assume your response will be please contact me on your next visit. Well I contacted you on the first one and you did nothing....
November 7, 2013
Rated 3 out of 5 by Greg7732 Needs a little work
Newly renovated rooms were nice, but soundproofing of doors was completely absent. The result was a bad night's sleep, since it could clearly hear every word said in the hallway and every slamming door. The hotel recently eliminated a la carte breakfast, and the buffet that remains is mediocre. Staff were very attentive and friendly
April 24, 2014
Rated 4 out of 5 by LAK23 Comfortable stay
We stayed at the Sheraton because we had a family member in the hospital. It was the closest hotel to the hospital and they offered free shuttles. The room was clean and comfortable and the beds were amazing. The staff was VERY friendly and helpful. I wish they had a mini fridge and microwave, it would be helpful if we were there for an extended period of time. You have to pay for wifi in the room, It would be nice if Starwood preferred guests had that included. If you aren't on a budget it's worth moving up to club level to have that included. Overall it was a great stay and we wouldn't hesitate to stay there again. Sheraton has the best beds and pillows!
June 5, 2012
Rated 2 out of 5 by unhappy214 very disappointed!
reserved a room with two double beds. when we arrived were told double bedded rooms were no longer available and only option we had were king bed with a pullout couch. could we have contacted me so that I could have made other arrangements? travelling with a 18year old son, sleeping with his Mom and Dad? First room that we were given, sheets were very wrinkly and terribly made second room looked like it had not been vacuumed. We had stayed at this Sheraton before and were planning to return since our son will be attending college there but we may have to make other arrangements and stay at another hotel.
February 22, 2014
Rated 5 out of 5 by JK03846 Dirty
Disappointed that the same dirty dishes were present in the atrium computer lab from time of our arrival until departure. More remarkable given that the restaurant was twenty feet away.
Pool area air quality is unhealthful. Exhaust fans are part of the design for a reason.
Message on door into atrium instructing contractors to keep out is insulting to all.
April 20, 2014
Rated 2 out of 5 by Albergo45 Old, Smelly & Noisy
I was a little disappointed with my stay here. The inside of the hotel is beautiful, however when approaching my room towards the back of the building things started to digress quickly. I entered the room and the first thing that hit me was the smell. Musty is the best way to discribe. The bed was comfortable as I had expected. In the middle of the night I was awakened by the noisy heating unit in the room. Every time it had to reach temperature, it would awaken me.
The room door is in need of repair as the surface of it is a little banged up.
I guess was just expecting a little more from a world class hotel franchise.
December 20, 2011
Rated 4 out of 5 by medic149 Something old, and something new
Overall hotel was okay. Elevators were very hot and need refurb. Bar was nice and food was better than average. Found a hair in the soup and it was taken off of the bill. Meeting rooms were nice and good learning environment. Wait staff very nice and friendly. Strong smell of bleach in the hallways during the entire stay. Had issue with AC, but engineering came up immediately and fixed it. Due to the hotel layout, the rooms could be a long walk from the front desk, but you can move your car to a closer entrance and then never need to go back to the lobby. Still needs some updating from the 70's, but overall nice hotel.
November 1, 2012
Rated 1 out of 5 by Lee2013 Not up to snuff
I have stayed at the Burlington Sheraton before and had an excellent experience. Not last week, however. Getting to the room in the old wing well into the evening with bags of trash and dirty laundry lining the hallway, which hadn't been vaccumed in who knows how long. My room was very large but badly arranged for comfort. The bathroom was minature and unworkable. Absolute worst bathroom of any US hotel room I have stayed in. Shocking. If I wasn't aware of the other part of the hotel, I would never return.
June 25, 2013
Rated 5 out of 5 by DeniseK return guest
after reading some of the recent reviews i felt i needed to write one too. i have been a guest at this hotel for the last 9 years. while we all hope our stays will be without problem, things happen. i've always felt the best thing about this property was the staff. friendly, professional and eager to please. though i would normally be upgraded to a club floor room, i prefer the ground floor. it doesnt matter if my stay is a paid rate or a free night using points, they always try to accomodate me. i was in burlington for my birthday with my family. it was so nice for the hotel to send me cake, complete with candle and a cheese and fruit platter to enjoy on my birthday!
June 7, 2013
Rated 2 out of 5 by Greggles Burlington needs help!
The hotel is run down....especially the carpeting, furniture, and condition of walls. Many fixtures are dated. I booked a room with two double beds, and received a room with one queen bed. Although the hotel has a quick shuttle to downtown, it is not conveniently located to Church Street and the waterfront. Most of the staff was pleasant, especially the shuttle driver/bellhop. The first front desk person was limited in handling what he called "computer error" in the above mentioned room situation. The customer checking in before me was disgruntled b/c the hotel had given her room to someone else, and consequently, she had no where to stay. The hotel needs improvement.
September 6, 2012
Rated 2 out of 5 by leo3 Poor communication and planning
I made our reservation and specifically stated we had two rooms WITH DOGS and one without for our National Specialty Dog Show hosted by your facility. I called back multiple times to clarify everything was correct. I spoke with Ben the first of March to assure all three rooms we booked could be at least on the same floor. My room was on the Club Floor (with dogs) and Ben moved the other two to the Club floor also. I rec'd confirmation of our reservation showing these changes. At our arrival we were all placed on different floors due to availability. We understood and were told by your employee, Bill, that one room could be moved the following day to the club floor to be close to us. We signed a pet agreement for our room (on the Club Floor). We also upon entering our room, called back down to the front desk and asked for a refrigerator as we feed our dogs raw food. The maids delivered a refrigerator a few minutes later - but were frightened by the dogs and my husband had to take it from them and hook it up. TWO days later we were pulled from our dog show and accused by 4 of your managmenet staff of lying about having dogs in our room. They stated that we were told when checking in that we couldn't have dogs on that floor and we swore to them that we would not!! They told us we had to move out of our room. This was the most embarrassing, poor displays of customer service I've ever experienced! If someone had just approached us and explained things in a professional manner - instead of accusing us of lying and trying to pull one over on your hotel, we might have been upset at the poor communication and inconvenience, but we would have been far more understanding that mistakes can happen. I have worked in upper managemnet for many years. Part of our continued training is to have good customer service and recovery. Although, your front line staff is very polite and accomodating, your managment needs a refresher on how to handle situations like this in a better manner.
April 29, 2014
Rated 1 out of 5 by Madison Director, Educational Foundation
Remind me to never stay at a Sheraton !!!
I had booked a 4 night conference ($126.50 / night) rate stay at your Burlington, Vermont location and wanted to add an additional night..................
Your staff was totally inflexible and charged me $ 295.00+ for the extra
(July 28, 2012) night rate.
Another issue was to charge $8.00 + + for a cardboard cup of (instant) oatmeal.
To add insult they charge an additional $9.95 per day for internet access ...........another example of CORPORATE GREED !!!
August 7, 2012
Rated 5 out of 5 by GeoLu The best stay with Sheraton
We reserved the Club this time and we will now always do! This was such a great experience, mostly that we have a kid! Feel like VIP: great stay.
Amazing pool; great hotel for family getaway.
April 21, 2014
Rated 1 out of 5 by Mckayl18 An employee at the desk was not accommodating or truthful.
When a party of four checked in, we were given rooms on the first floor, in an area that was directly next to the parking lot doors. The rooms were musty and in no way reflected the standards expected of the Sheraton.
One of our party went back to the desk and asked if there were other available rooms. He was told that all rooms were booked and that we had negotiated for the double bed rooms in the basement.
I went to the desk and asked for the manager. Matt, an excellent front desk staff, inquired about the problem. I told him we had paid $174. Per room. He gave us Starwood preference rooms that were much, much, better.
Sheraton may also inspect the hotel for cleanliness.
August 9, 2012