Rated 5 out of 5 by slimohy Friendly staff, nice property
I've been consistently impressed by staff's friendliness and the overall level of service. The location of the property is quite convenient with good access to the highway. Rooms are in good shape and you hardly have to wait for the elevators (you'd be surprised how important this is when you're running late or with kids).
I'm certainly looking forward to more great stays here.
August 23, 2012
Rated 3 out of 5 by vernD Why have poor television service
My rooms always have a nice modern flat screen television but the cable service is so bad that it is difficult to make out the identity of some of the people on TV. I've stayed in many of the Club rooms and it's always the same. Why bother putting in TV's unless you are going to put in cable that makes a clear picture. Most people have HD in their homes so why not in the hotel?
April 25, 2013
Rated 5 out of 5 by chucke49 Chucke49
My wife and I love the comfort of your beds and I would love to know where you purchase your pillows if your customer service reps could let me know that, it would be appreciated. We had a very stressful week as my wife's Mother had passed away, and before returning home we needed a great nights rest and that we had. Thank
you the Guildford Sher never let's us down.
February 28, 2013
Rated 2 out of 5 by DisRev This hotel was disappointing.
We were part of a group of more than 20 visitors, and supposedly all had similar rooms. Nevertheless we were all charged different rates.
Also an additional $50 charge appeared on our credit card, which we were promised will be taken off again. Why is this done?
Why was the charge converted into US dollars?
The conference room we were in was totally overheated.
May 13, 2013
Rated 5 out of 5 by Drphil Front Desk Staff
Front desk was most helpful and accommodating for all our needs
February 18, 2014
Rated 5 out of 5 by Giov2013 Excellent Customer Service
We recently stayed at this hotel for the weekend and I would highly recommend it to everyone. The hotel staff were always very friendly (Front desk, and all the staff) and helpful and the hotel was clean and comfortable. The amenities, such as the pool and fitness center were great. The food was excellent!! Our room was a Mountain view, spectacular!!
August 26, 2013
Rated 4 out of 5 by Jackson2002 Housekeeping needs to be reviewed
Housekeeping service was bad. Stayed for 2 weeks for work and I had to request to have coffee cups replaced and garbage to be removed from room by the 4th night.
The green program specified linen not be changed during my stay but housekeeping was to be done daily. Advised by front desk this was the correct understanding when I inquired about program.
August 27, 2012
Rated 2 out of 5 by rgarg3 Sheraton Hotel, Only By Name
Hotel needs to be updated! The bathroom had stains, tiles were cracked, carpeting was dirty and outdated. The computers @ the Linked Sheraton didn't work well. The staff was great and helpful, but I expect more out of a Sheraton in terms of quality. I didn't understand the 2 guest policy at the Sheraton Club. I probably would not stay here again.
June 9, 2013
Rated 5 out of 5 by Josie350 Great Service with a smile
We would like to recognize Rakisk he helped us arrange our transportation a Limosine,Leo not just telling us where to go but came with us to where to go. Chris great room service,Loula served our breakfast, Lodelyn (Housekeeping) very pleasant service with a smile. They all went above and beyond our expectation. Excellent service!!!!
July 14, 2013
Rated 3 out of 5 by Baseballmom13 Overall ... just OK
The hotel is nice and the rooms are as well. The walls in the room were really dirty ( smeared blood and greasy handprints), so kind of turned me off right off the bat. The staff were hit and miss. Some were super friendly and helpful, and some acted like they could not have cared less. The fitness room and pool area were excellent!
July 3, 2013
Rated 5 out of 5 by Steve The staff are amazing
The front desk staff and bell staff are some of the best I have encountered at any hotel accross the country. Gretchen, Laurie, Curtis and Johnathan are amazing. They always make me feel welcome and greet me by name. With the amount of people they meet and deal with every day, I find this amazing that they can remember one guest.
February 22, 2013
Rated 4 out of 5 by sherig753 Christmas Holidays
Nice hotel within walking distance to shopping mall and plenty of restaurants. Was very pleasently surprised to have gotten a basket of chocolates and a bottle of wine in our room on Christmas eve. The only disappointing thing was that we denied maid service to receive the 500 extra starpoints and never received the starpoints.
March 9, 2013
Rated 5 out of 5 by bitwise Comfortable room, friendly staff
Visited with family recently ... had a very good stay. Children felt at home. The customer service was great! I had forgotten to request a fridge for the room. But when I told the staff that we need one for medicines, they went out of their way and found one for us, even though they were all sold out for the vacation weekend.
May 22, 2012
Rated 4 out of 5 by secretariat Very nice hotel especially for a conference
The staff was very helpful and the hotel is very nice. My room was huge and well appointed with a lovely view of the mountains. However, unless you are at a conference at the hotel (which has excellent facilities for a conference) it is in the middle of nowhere. I was a a conference, though, and it was great.
October 27, 2013
Rated 5 out of 5 by Leah27 Work travel felt like home
I loved this hotel. Attention to detail, and always willing to help. Made my week! Loved the Club Floor and its ammenities. Had to spend a week here and it felt like home! Clean, warm, efficient! Spa, workout area, pool, hot tub, lounge, restaurant, room service. All great! Thank you! I will be back
November 10, 2013
Rated 4 out of 5 by DavidH Great location
This is the second time I have stayed at this property. It is in a great location travelling in from the US and having easy access to the TransCanada Highway both east and westbound. There is a shopping centre acoss the street and several food options including 24 hour McDonalds and Tim Hortons within walking distance.
August 9, 2012
Rated 5 out of 5 by Justpeachy2013 This hotel is great!
Our overall experience at this hotel was great. The room was so clean, bright and comfortable. The hotel itself is very clean and comfortable, but the friendliness of the staff here is just fanatstic. This was our 2nd stay, and we will be coming back. Thank you everyone at Sheraton Guildford! definitely a thumbs up!!!
May 25, 2013
Rated 4 out of 5 by BarkingDogs Great staff!
Without exception we found the staff to be friendly and helpful. The room was clean and roomy. But beware the pets! We were awakened early Sunday morning by a dog barking across the hall! I would think that the hotel would not mix "pet-friendly" rooms and regular rooms on the same floor, but apparently they do . . . .
February 25, 2013
Rated 5 out of 5 by Dianna64 Customer Service Deluxe
My family was all down for my sons wedding and our time from the moment that we walked in thru the front doors until we left was amazing! The staff in the whole hotel made our stay very memorable, they are all completely professional and I would go back for another stay if we are anywhere close to the area again.!
July 23, 2013
Rated 4 out of 5 by VolleyballNut Perfect spot
Good location close to some good dining and easy access to airport via train. Only downside was early morning wake up by the newspaper delivery (please place paper on floor rather than drop it) and the broken temperature regulator on the shower in 2011 which would suddenly switch to scalding hot for a few seconds.
May 12, 2013
Rated 4 out of 5 by Briangoestraveling Amazing Staff!
This was my first visit to the Sheraton Vancouver Guildford Hotel. I chose this hotel due to the reviews on the site and the exceptional value.
This is a very well managed property! All of the staff I met were terrific! However, 3 people I met were extraordinary.
Thanks to all of you for making me feel at home.
September 17, 2012
Rated 3 out of 5 by storytraveller Comfortable hotel, clean
Close to highway 1, so convenient to use as a base to move around if you do not want to stay downtown or pay the price. Service was fine, and the hotel is clean. Beds are very comfortable. Close to Guildford Town Centre which has plenty of shopping. Only thing we did not like was the distance from downtown
August 18, 2013
Rated 5 out of 5 by Baba39 comfortable for families
We had adjoining rooms for a family of 4 plus Grandma. It worked great. I always find the Sheraton clean and comfortable. The decor is up to date and no tacky bedspreads. I appreciated the duvets with white covers, bright & spotless. They also had floor room for the little ones to play, and no smelly carpets.
September 22, 2012
Rated 2 out of 5 by Lw1953 Unhappy with this visit
I tried to call down to get a wake up call 3 times in the evening and was put on hold every time an nobody came back to me. Set my alarm and it never went off, I obviously didn't set it correct. Evening staff in lounge offerred very poor service. Morning staff was very good.
November 14, 2013
Rated 4 out of 5 by ProfJeff Prof Jeff back in Guildford
In mid September and again in early October I returned to the Sheraton in Guildford. So good to be home!! Luck was on my side as the weather was great and the view of the mountains in the clear autumn light was sensational from my 20th floor room. I cannot get back before 2013 which is a great pity.
October 13, 2012
Rated 5 out of 5 by LindaJoy Had a lovely stay!
I attended a weekend conference at this hotel and the facilities far exceeded my expectations! Both the conference rooms and my room were terrific. I'd recommend this hotel to anybody for a comfortable stay - and to any organization looking for a venue to host their event!
November 14, 2013
Rated 4 out of 5 by UnhappyatSheraton My Room - Sheraton Guildford Room 1015
The bed skirt was filthy, the caulking in the shower had mold all over it.
I ordered room service one night and after that ate out the hamburger that I ordered from room service was the worst hamburger I have ever eaten. I expect so much more from this hotel.
The pool is not clearly marked
September 17, 2013
Rated 2 out of 5 by Kootenay Needs a wake up call
Charged us for $7/night for parking; $20 for internet; no senior rates. Room service did not clean our room, I made the beds after 4:00. Phoned to have coffee & water brought in and to have our garbage removed. Restuarant prices were absurd. Ate elsewhere!!!!! No shower caps or robes provided.
April 8, 2013
Rated 5 out of 5 by Stoney99 Stayed for a conference
Had a great stay for over a week. Staff were amazing, and the facilities were great.
January 28, 2014
Rated 3 out of 5 by gloJean35 Comfortable bed but missed the mark on service
The beds were comfortable and the room was quiet - admittedly the most important part of a hotel stay which is why I would recommend.
We had booked three room however there was confusion on check-in and I was not able to use my SPG card for all rooms even though I was paying for them all. The rooms had been pre-paid however the desk clerk insisted they had not. We had requested and paid for king beds for all and got two queens instead (we were upgraded to king but only because we wanted to check in early and a king was available - our original room was for 2 queens.)
We were on 3 different floors and you could only use the key card up to your floor (floor 11 could get to floor 8 but floor 8 couldn't get to floor 11). We thought it was a security feature, but the staircase was open so you could go to higher floors but going up the stairs.
I think if our check in experience would have been better and if my SPG membership would have been acknowledged I would have written a much better review.
July 25, 2012