Rated 5 out of 5 by Delighted100percent Superb staff
The staff at the Sheraton Guildford definitely do their utmost to make one's stay as stressless, comfortable and enjoyable as possible. We had to spend 8 nights there while waiting for our new home to be set up and were pleased beyond all expectations with the service at this hotel. Very direct and quick drive to White Rock where we're now located and where we had to go daily to check out the new home for the 8 days while at the Sheraton. Close to restaurants and all other amenities too, but it's the service at the hotel which is unbeatable and the staff are also all very cheerful.
December 6, 2013
Rated 5 out of 5 by LindaJoy Had a lovely stay!
I attended a weekend conference at this hotel and the facilities far exceeded my expectations! Both the conference rooms and my room were terrific. I'd recommend this hotel to anybody for a comfortable stay - and to any organization looking for a venue to host their event!
November 14, 2013
Rated 2 out of 5 by Lw1953 Unhappy with this visit
I tried to call down to get a wake up call 3 times in the evening and was put on hold every time an nobody came back to me. Set my alarm and it never went off, I obviously didn't set it correct. Evening staff in lounge offerred very poor service. Morning staff was very good.
November 14, 2013
Rated 3 out of 5 by Lala514 Bugs in the rooms
I stayed at this hotel as it did have a good reputation. Unfortunately we had numerous issues with Lady bugs in the room and I don't mean just one or two. They sent someone to vacuum them up but they kept coming back. When I went to the desk they said that it was normal at that time of year ( Nov). This is not normal for me and it was on the 17th floor. I had two another room on the 12 floor, not club level but it was exactly the same; lady bugs in the room.
November 12, 2013
Rated 5 out of 5 by Leah27 Work travel felt like home
I loved this hotel. Attention to detail, and always willing to help. Made my week! Loved the Club Floor and its ammenities. Had to spend a week here and it felt like home! Clean, warm, efficient! Spa, workout area, pool, hot tub, lounge, restaurant, room service. All great! Thank you! I will be back
November 10, 2013
Rated 5 out of 5 by Pamela99 Home away from home
The beds are divine, so comfortable with the added pleasure of duvets and feather pillows. I got the best sleep in months because the beds were so comfortable, the room at a cool temp at night (and no snoring dog in the corner, like at home!) The staff are exceptional at this hotel - friendly and courteous, but it always feels sincere, not something they're told to do. This goes from the managers, to the Club room staff, even to staff in the elevator who say hello, and especially the women who tidied my room every day and filled my extra requests with a smile and "no problem." I feel completely relaxed and well looked after at this hotel, a true home away from home. Thanks again, Surrey Guildford. You're the best. I'm looking forward to my return next October.
October 29, 2013
Rated 4 out of 5 by secretariat Very nice hotel especially for a conference
The staff was very helpful and the hotel is very nice. My room was huge and well appointed with a lovely view of the mountains. However, unless you are at a conference at the hotel (which has excellent facilities for a conference) it is in the middle of nowhere. I was a a conference, though, and it was great.
October 27, 2013
Rated 5 out of 5 by Queen2D Highly Recommended
I have stayed at this hotel several times and have never been disappointed. The facilities, services and staff have all been excellent. Out of many different hotels I have stayed in the Sheraton Guildford is my ultimate favorite.
October 25, 2013
Rated 5 out of 5 by Artp Dining
I have found the reduction of the selection of food in the dining area, the bar, and the club floor has been a little disappointing. However, overall the food has been good and it would be more enjoyable, with a greater selection.
October 10, 2013
Rated 5 out of 5 by ger2013 great room very spacious
Staff were great to deal with
October 9, 2013
Rated 4 out of 5 by martsha It's a good location
The room was fine, the bed was mostly confortable. I found the bathroom (toilet and shower) very loud in my room and the sound from other rooms as well.
I was disappointed in the restaurant, my breakfast was not very good and very very expensive!
This is also one of the few hotels that does not have a guest evening (wine and cheese or something) and there is no included breakfast which also wasn't great.
October 7, 2013
Rated 3 out of 5 by MMMMM500 Sheraton Guildford did not meet expectations
This hotel needs an upgrade in terms of carpets, cleanliness and overall decor
October 4, 2013
Rated 3 out of 5 by frequenttravels Inconsistant / to many coupons
Stayed on the club level floor. Also had the breakfast rate. I was given my room key, a different key for the Club Lounge, coupons (2 for each day) for breakfast in the restaurant, different coupons (2 for each day) for the Club Lounge. Most starwood hotels give access to the lounge through the room key, not a separate key. I get the breakfast coupons for the restaurant but really? for the lounge as well? Only people who have the lounge key have access. Why does this specific hotel also require you to carry and give coupons. In addition, my colleague checked in after me and was given a different type of coupon that what I had for the lounge. Went to the lounge at 5:25...supposed to be serving at 5:30. Needed to leave at 5:40....there was still no food out. Returned to the lounge at 8:00 PM. I had tea only. My colleague had tea and a brownie. We were both asked for our coupons. She was asked to sign a bill and I was not. All these coupons etc are a waste of paper. Hotel participates in the Green Program (another coupon to keep track of), but this isn't so green! Staff are pleasant, but all this coupon stuff is unnecessary, too much for the traveler who has enough to carry around to keep track of and just unlike the other starwoods I've stayed at.
October 4, 2013
Rated 5 out of 5 by Calgarytraveller This hotel was great
I enjoyed my stay at this hotel. Staff was great and friendly, especially the bar tenders at Fresh restaurant. Room was big and clean. Bed was comfortable. The only thing I did not like was that there was no mini fridge in my room. However I didn't need it so it did not affect my stay. Bathroom could use a little upgrade, but it wasn't a concern. Will stay there again when I'm in Surrey.
October 2, 2013
Rated 2 out of 5 by alyson11 No shining star
This hotel is overpriced and mediocre. The "heated" pool was cold. The tub was broken so I couldn't even fill it to give my 3 yr old a bath. The walls are thin (at least on the 12th floor, where we stayed) and I was woken up at least 3 times per night by other guests voices and the slamming of their doors. Also, they charge $9 for internet. Not per guest...per device. No refrigerator or microwave in room.
September 23, 2013
Rated 4 out of 5 by Eng2x This hotel has great features and amenities.
The hotel has great features and amenities. The front desk staff were great and that they were very accommodating and welcoming. It makes us feel right at home and makes us want to stay again.
September 22, 2013
Rated 3 out of 5 by Tiffany39 Did not meet my expectations
Our room on the Club Floor, while neat & tidy, did not have the feel of being clean. The carpet had stains and its general appearance would have been improved by shampooing.
The bathroom smelled sour.
September 20, 2013
Rated 4 out of 5 by UnhappyatSheraton My Room - Sheraton Guildford Room 1015
The bed skirt was filthy, the caulking in the shower had mold all over it.
I ordered room service one night and after that ate out the hamburger that I ordered from room service was the worst hamburger I have ever eaten. I expect so much more from this hotel.
The pool is not clearly marked
September 17, 2013
Rated 4 out of 5 by Jean2 This hotel is in a great location.
The staff at the front desk were very polite with some misinformation that was given to me by my booking agent..
September 6, 2013
Rated 1 out of 5 by seattlevisitor WORST customer service ever and loud plumbing
First time staying at any Sheraton. Stayed in room 504 and every time someone next room or above took shower or flushed toilet, it was incredibly loud, kept me awake. The AC in the room was very loud as well. Only stayed one night and thank goodness. Never again. To make things worse, came home and saw additional charges on my credit card and when called to ask about what they were, got a round about answer saying the lobby receptionist didn't charge me the correct amount --never got a complete answer. WORST experience ever. Don't bother with this hotel folks, another corporate name with horrible manners.
September 5, 2013
Rated 2 out of 5 by Vince777 Sub par
We had several issues with the room. We found mold all over the bathroom tiles. The ceiling vent had a thick layer of dust and the bathroom door was dirty. The toilet seat had yellow marks where it connects to the seat. The club room is a real disappointment, the breakfast is just not cutting it. No options, 1 toaster for 20 individuals. People had to wait for seats and just gave up and left. A leak in the ceiling that dripped water on us and closed it the next day. Stains on the floor I can go on and on. Breakfast opens at 8 AM which is very late for us, because we wanted to head out early for a road trip did not leave till 9:30. We were not happy at all. I mentioned this to the front desk and nothing was done about it.
September 3, 2013
Rated 4 out of 5 by Steve0007 Internet
Nice hotel, good service.
However, not keen on the nickel and dime on the internet charges. Watch out if you have multiple devices.
September 3, 2013
Rated 5 out of 5 by Giov2013 Excellent Customer Service
We recently stayed at this hotel for the weekend and I would highly recommend it to everyone. The hotel staff were always very friendly (Front desk, and all the staff) and helpful and the hotel was clean and comfortable. The amenities, such as the pool and fitness center were great. The food was excellent!! Our room was a Mountain view, spectacular!!
August 26, 2013
Rated 3 out of 5 by storytraveller Comfortable hotel, clean
Close to highway 1, so convenient to use as a base to move around if you do not want to stay downtown or pay the price. Service was fine, and the hotel is clean. Beds are very comfortable. Close to Guildford Town Centre which has plenty of shopping. Only thing we did not like was the distance from downtown
August 18, 2013
Rated 4 out of 5 by Egil Service
Asked for a bottle opener and was told one would be sent to my room. After 15 minutes I called again and was told they would send one. Ended up having to go to reception to get one.
August 17, 2013
Rated 5 out of 5 by moh88 very comfortable , near shopping center
The stuff was v friendly .v modern new rooms
August 13, 2013
Rated 5 out of 5 by Kris99 Great Hotel
Clean rooms, very very friendly and helpful staff. I highly recommend the Sheraton Guildford.
August 13, 2013
Rated 5 out of 5 by Grumpy28 Great Hotel!
We travel a fair amount and for this price range have found this hotel to definitely be one of the nicest we have stayed at. We felt the cost of the room was very well balanced in favor of the guest instead of the hotel (for a change!) Little things that this hotel provides makes all the difference. We definitely recommend this hotel and will stay here again the next time we are in the area. Obviously a great team works here!
August 12, 2013
Rated 5 out of 5 by Neng2 Great hotel
Excellent location for the proximity of my visit to area. Stay was very comfortable with excellent amenities such as the heavenly king size bed, large flat screen tv, very clean bathroom, and overall room comfort. Restaurant has very good food and friendly staff, atmosphere very relaxing. Check in and check out staff were very friendly and accommodating. Parking, although at added cost, had easy in and out access, and very convenient. Will definitely stay here again if traveling in the area again.
August 9, 2013
Rated 5 out of 5 by APR3 Amazing customer service!
The Sheraton Hotel consistently has high standards. We appreciate that when we order up room service the employees excel in customer service, the food is delicious and when you go to the pool there are always a lot of towels available for guests. It's worth it to stay on the club floor for the robes, etc This is one of my favourite hotels and the staff treat us like family. We also love the bathroom products! They smell gorgeous and relaxing. Outstanding costumer service at the Sheraton! Don't change what makes you awesome.
August 7, 2013