Rated 5 out of 5 by Debbie2010 Sheraton Guildford
Great location for work in the Surrey area. The in room dining menu offered wild pacific salmon, which was fabulous. The staff substituted veggies for the potatoes. The warm bread was appreciated.
Gretchen at the check out counter was her usual friendly self, greeting all. I always enjoy seeing her at the front desk. Breakfast in the restaurant is nice. The staff are attentive and friendly.
April 10, 2014
Rated 5 out of 5 by jerh The staff is excellent
Everyone on the staff, from the bellmen to the front desk to the guest services staff and the restaurant staff have been very good. I have been staying at the Sheraton Vancouver Guildford on and off for several months and without exception have been treated very well by the staff.
May 18, 2014
Rated 5 out of 5 by Grumpy28 Great Hotel!
We travel a fair amount and for this price range have found this hotel to definitely be one of the nicest we have stayed at. We felt the cost of the room was very well balanced in favor of the guest instead of the hotel (for a change!) Little things that this hotel provides makes all the difference. We definitely recommend this hotel and will stay here again the next time we are in the area. Obviously a great team works here!
August 12, 2013
Rated 4 out of 5 by michelle14 nice room, nice view
room was nice, bed was nice, view was very nice.
June 9, 2014
Rated 5 out of 5 by IslandGirl2014 Best sleep ever
The beds at the Sheraton are the most comfortable I've ever slept on. Staff are extremely friendly and helpful.
June 2, 2014
Rated 5 out of 5 by JesseB Frequent user
I am usually staying in this Hotel every four weeks due to business. I have tried other hotels in the area, but always come back. The rooms are top notch, and I always seem to have a great sleep. I think the front desk is starting to know me by a first name basis.
The gym is very new and great place to spend 30 minutes of my day unwinding.
Then colleagues and myself meet for a evening drink.
December 10, 2012
Rated 2 out of 5 by alyson11 No shining star
This hotel is overpriced and mediocre. The "heated" pool was cold. The tub was broken so I couldn't even fill it to give my 3 yr old a bath. The walls are thin (at least on the 12th floor, where we stayed) and I was woken up at least 3 times per night by other guests voices and the slamming of their doors. Also, they charge $9 for internet. Not per guest...per device. No refrigerator or microwave in room.
September 23, 2013
Rated 4 out of 5 by martsha It's a good location
The room was fine, the bed was mostly confortable. I found the bathroom (toilet and shower) very loud in my room and the sound from other rooms as well.
I was disappointed in the restaurant, my breakfast was not very good and very very expensive!
This is also one of the few hotels that does not have a guest evening (wine and cheese or something) and there is no included breakfast which also wasn't great.
October 7, 2013
Rated 4 out of 5 by Rookie44 Restaurant menu
As a Platinum member I have stayed in numerous Starwood properties and have to say that this site has one of the poorer menus. I almost always eat in the hotel's I am staying at but after two nights I couldn't bear the thought of eating there again and went outside for my last two nights.
May 5, 2014
Rated 4 out of 5 by burgundypaul great business hotel
i use this hotel when i do business in abbottsford, surrey or area. It is an outstanding business hotel for the price. On my second stay i was greeted by name and made to feel welcome. The staff is professional and the hotel is clean and comfortable. There is not much to do in the area around it, but for a business hotel it is a great place to recharge. The club lounge iscomfortable with good staff.
October 22, 2011
Rated 5 out of 5 by Riti7 This hotel excellent staff
I came to do a Trade show in this hotel. My stay was made comfortable when I was greeted at the reception. The persons who received me were Myryam & Laurie. Excellent manners. Another friendly person who handled my luggage was Rakesh. Right away I knew I would like my stay here.
I would recommend to all my friends & colleagues.
April 16, 2014
Rated 5 out of 5 by Steve The staff are amazing
The staff are what makes me come back to this hotel. Everyone is friendly and genuine. I have been staying at this hotel for more than 10 years on a semi-regular basis and many of the staff members have been here for the entire time. From the front desk staff to the bellmen and lounge personel, they have a great team of people.
April 11, 2014
Rated 5 out of 5 by Calgarytraveller This hotel was great
I enjoyed my stay at this hotel. Staff was great and friendly, especially the bar tenders at Fresh restaurant. Room was big and clean. Bed was comfortable. The only thing I did not like was that there was no mini fridge in my room. However I didn't need it so it did not affect my stay. Bathroom could use a little upgrade, but it wasn't a concern. Will stay there again when I'm in Surrey.
October 2, 2013
Rated 2 out of 5 by 1953 Terrible and unforgettable moment
When I checked in on Aug 1, even if I have confirmation number and made sure I extend 1 more night after group conference(Kyung Hee Alumni) until Aug 3, you wanted us check it out on August 4 while I was playing golf far away from your hotel. This made me much upset and get much worse my golf game. It was terrible moment when you call all over the around to my friend and group leader
August 6, 2013
Rated 5 out of 5 by summergamesmom Great Hotel for what you pay.
This hotel was priced very reasonably for summer months. The beds were fantastic! Tons of pillows, super comfortable matress, blankets. Room is way bigger than average hotel room. Staff were always very helpful. I also liked the fact that you dont have to check out. you get your bill under your door in the am and you can just leave your keys in the room. Nice Gym and Pool area too.
July 23, 2012
Rated 3 out of 5 by SnowFox No free wifi water but with parking fee
This hotel is very far from downtown, but parking is still 10 dollars. There even isn't a complimentary water in room. And when I was sleeping in early morning, I was waked up by the noise made by neighbor families. The room door is so poor that cannot resist any noise.
The good thing is I got access to internet free thanks to lobby wifi. The room is clean and bed is comfortable.
August 16, 2012
Rated 4 out of 5 by ProfJeff Prof Jeff in Surrey again
I am very familiar with this hotel. Why do I keep returning? Very simple it is excellent. The location suits me very well and the views from the rooms are wonderful. All the staff are part of a very happy family and this gives a very good atmosphere inside the hotel. So I highly recommend this hotel.
April 16, 2014
Rated 5 out of 5 by slimohy Friendly staff, nice property
I've been consistently impressed by staff's friendliness and the overall level of service. The location of the property is quite convenient with good access to the highway. Rooms are in good shape and you hardly have to wait for the elevators (you'd be surprised how important this is when you're running late or with kids).
I'm certainly looking forward to more great stays here.
August 23, 2012
Rated 3 out of 5 by vernD Why have poor television service
My rooms always have a nice modern flat screen television but the cable service is so bad that it is difficult to make out the identity of some of the people on TV. I've stayed in many of the Club rooms and it's always the same. Why bother putting in TV's unless you are going to put in cable that makes a clear picture. Most people have HD in their homes so why not in the hotel?
April 25, 2013
Rated 4 out of 5 by Melodie Not Happy with Check In
I arrived at the hotel around 1PM and told room not ready. Understandable. I provided my credit card and was told to come back later when room was ready. Around 3:30 I stood in a long line to get my room key. People in line ahead were getting rooms assigned so assumed I'd be getting my key. I get to the desk and told my room still isn't ready. I had to be elsewhere at 5 and need to get ready prior to. Gal at desk gave me a blank look. Around 4:30 I approached the desk again and I finally get a key. Meanwhile, the other guests who arrive AFTER I did had long ago received a room. Was also annoyed that we had 4 in our room but only 3 sets of towels. Even the next day they only gave us 3 sets and had to call for a 4th set. Also, the gal at the desk didn't ask for my license plate number, so I went back to the desk to provide that information so I wouldn't be charged for parking. Had I not stayed at this hotel last year I wouldn't have known to do this. Also, a roommate checked in, was given a key. When she went to the room with number she was given she opened the door and a man was standing in the room that she didn't know. Turns out her first name is the same as one of the people in the room she was given the number of. Might want to verify that you have the correct last name before giving room numbers.
May 30, 2014
Rated 5 out of 5 by Jo222 Convention
Attending a convention at this hotel was a treat. The rooms are spacious and comfortable. The staff was very helpful and friendly. I would like to go back for a holiday instead of being in such a hurry.
May 7, 2014
Rated 5 out of 5 by chucke49 Chucke49
My wife and I love the comfort of your beds and I would love to know where you purchase your pillows if your customer service reps could let me know that, it would be appreciated. We had a very stressful week as my wife's Mother had passed away, and before returning home we needed a great nights rest and that we had. Thank
you the Guildford Sher never let's us down.
February 28, 2013
Rated 5 out of 5 by VivaSinger Outstanding Service
I have stayed at many Sheraton hotels over the years and this stay was amazing. Staff went out of their way to not only provide quality service but reached out on a personal level on more than one occasion.
May 5, 2014
Rated 2 out of 5 by DisRev This hotel was disappointing.
We were part of a group of more than 20 visitors, and supposedly all had similar rooms. Nevertheless we were all charged different rates.
Also an additional $50 charge appeared on our credit card, which we were promised will be taken off again. Why is this done?
Why was the charge converted into US dollars?
The conference room we were in was totally overheated.
May 13, 2013
Rated 5 out of 5 by Wendi13 Excellent !
Had the best sleep I've had in years, Wanted to take home the pillows !!
May 20, 2014
Rated 4 out of 5 by Jackson2002 Housekeeping needs to be reviewed
Housekeeping service was bad. Stayed for 2 weeks for work and I had to request to have coffee cups replaced and garbage to be removed from room by the 4th night.
The green program specified linen not be changed during my stay but housekeeping was to be done daily. Advised by front desk this was the correct understanding when I inquired about program.
August 27, 2012
Rated 5 out of 5 by Giov2013 Excellent Customer Service
We recently stayed at this hotel for the weekend and I would highly recommend it to everyone. The hotel staff were always very friendly (Front desk, and all the staff) and helpful and the hotel was clean and comfortable. The amenities, such as the pool and fitness center were great. The food was excellent!! Our room was a Mountain view, spectacular!!
August 26, 2013
Rated 5 out of 5 by bristol Great facilities, great staff
A long term (10 day ) booking was made enjoyable. Both conference and room facilities were beyond expectations. The Club Lounge was a pleasant surprise. Great view, service over and above the norm. The suite provided the right balance of work and relaxation space. Staff went out of their way to ensure a pleasant and productive stay.
February 3, 2014
Rated 2 out of 5 by rgarg3 Sheraton Hotel, Only By Name
Hotel needs to be updated! The bathroom had stains, tiles were cracked, carpeting was dirty and outdated. The computers @ the Linked Sheraton didn't work well. The staff was great and helpful, but I expect more out of a Sheraton in terms of quality. I didn't understand the 2 guest policy at the Sheraton Club. I probably would not stay here again.
June 9, 2013
Rated 4 out of 5 by Guest324 Great staff
I'm a frequent guest at this hotel. The front desk and lobby staff are always friendly and attentive
May 15, 2014