Rated 4 out of 5 by Surreyfan Comfortable rooms and friendly staff
A great place to stay if spending most of one's time in Surrey, but not too far for a trip to Vancouver either. Rooms are comfortable and clean, and larger than most newer hotels. Staff is friendly, competent, and helpful. Housekeeping staff is particularly nice. Major downside is paid parking.
June 22, 2014
Rated 5 out of 5 by Riti7 This hotel excellent staff
I came to do a Trade show in this hotel. My stay was made comfortable when I was greeted at the reception. The persons who received me were Myryam & Laurie. Excellent manners. Another friendly person who handled my luggage was Rakesh. Right away I knew I would like my stay here.
I would recommend to all my friends & colleagues.
April 16, 2014
Rated 5 out of 5 by Steve The staff are amazing
The staff are what makes me come back to this hotel. Everyone is friendly and genuine. I have been staying at this hotel for more than 10 years on a semi-regular basis and many of the staff members have been here for the entire time. From the front desk staff to the bellmen and lounge personel, they have a great team of people.
April 11, 2014
Rated 5 out of 5 by bristol Great facilities, great staff
A long term (10 day ) booking was made enjoyable. Both conference and room facilities were beyond expectations. The Club Lounge was a pleasant surprise. Great view, service over and above the norm. The suite provided the right balance of work and relaxation space. Staff went out of their way to ensure a pleasant and productive stay.
February 3, 2014
Rated 5 out of 5 by Josie350 Great Service with a smile
We would like to recognize Rakisk he helped us arrange our transportation a Limosine,Leo not just telling us where to go but came with us to where to go. Chris great room service,Loula served our breakfast, Lodelyn (Housekeeping) very pleasant service with a smile. They all went above and beyond our expectation. Excellent service!!!!
July 14, 2013
Rated 3 out of 5 by Baseballmom13 Overall ... just OK
The hotel is nice and the rooms are as well. The walls in the room were really dirty ( smeared blood and greasy handprints), so kind of turned me off right off the bat. The staff were hit and miss. Some were super friendly and helpful, and some acted like they could not have cared less. The fitness room and pool area were excellent!
July 3, 2013
Rated 5 out of 5 by Willbur17 Impressed !
The total experience was top shelf ; check in easy, fast, and upgraded to allow early room access ; free wifi, free underground, secure parking; good snacks and drinks in lounge ; all in all, very pleased.
July 28, 2014
Rated 5 out of 5 by Steve The staff are amazing
The front desk staff and bell staff are some of the best I have encountered at any hotel accross the country. Gretchen, Laurie, Curtis and Johnathan are amazing. They always make me feel welcome and greet me by name. With the amount of people they meet and deal with every day, I find this amazing that they can remember one guest.
February 22, 2013
Rated 4 out of 5 by sherig753 Christmas Holidays
Nice hotel within walking distance to shopping mall and plenty of restaurants. Was very pleasently surprised to have gotten a basket of chocolates and a bottle of wine in our room on Christmas eve. The only disappointing thing was that we denied maid service to receive the 500 extra starpoints and never received the starpoints.
March 9, 2013
Rated 4 out of 5 by rmamah Another great stay
Sheraton Guildford continues to live up to expectations. Great staff, great beds.
August 16, 2014
Rated 5 out of 5 by bitwise Comfortable room, friendly staff
Visited with family recently ... had a very good stay. Children felt at home. The customer service was great! I had forgotten to request a fridge for the room. But when I told the staff that we need one for medicines, they went out of their way and found one for us, even though they were all sold out for the vacation weekend.
May 22, 2012
Rated 5 out of 5 by Travelsforlove Always great
Always stay here, always love it
August 19, 2014
Rated 5 out of 5 by Denimman Enjoyable stay
My wife and I thoroughly enjoyed our two night stay at the Sheraton Vancouver Guildford.
The staff's attention to detail, was second to none.
August 5, 2014
Rated 4 out of 5 by DavidH Great location
This is the second time I have stayed at this property. It is in a great location travelling in from the US and having easy access to the TransCanada Highway both east and westbound. There is a shopping centre acoss the street and several food options including 24 hour McDonalds and Tim Hortons within walking distance.
August 9, 2012
Rated 4 out of 5 by BarkingDogs Great staff!
Without exception we found the staff to be friendly and helpful. The room was clean and roomy. But beware the pets! We were awakened early Sunday morning by a dog barking across the hall! I would think that the hotel would not mix "pet-friendly" rooms and regular rooms on the same floor, but apparently they do . . . .
February 25, 2013
Rated 5 out of 5 by Justpeachy2013 This hotel is great!
Our overall experience at this hotel was great. The room was so clean, bright and comfortable. The hotel itself is very clean and comfortable, but the friendliness of the staff here is just fanatstic. This was our 2nd stay, and we will be coming back. Thank you everyone at Sheraton Guildford! definitely a thumbs up!!!
May 25, 2013
Rated 5 out of 5 by Gregory198 Comfortable home away from home...
I take in the view of the mountains and the Port Mann bridge from my room, as I enjoy a glass of wine in the comfortable seating area. I always sleep well at the Sheraton in Guildford.
July 26, 2014
Rated 2 out of 5 by harryL facility & staffs need improvement
it had only one staff when i checked in around 6pm. And there were some issues with the guest who were checking in. 5 other guests including me were waited for over 5 minutes and i decided to leave for dinner and return late at night for check in again.
June 29, 2014
Rated 5 out of 5 by Dianna64 Customer Service Deluxe
My family was all down for my sons wedding and our time from the moment that we walked in thru the front doors until we left was amazing! The staff in the whole hotel made our stay very memorable, they are all completely professional and I would go back for another stay if we are anywhere close to the area again.!
July 23, 2013
Rated 4 out of 5 by VolleyballNut Perfect spot
Good location close to some good dining and easy access to airport via train. Only downside was early morning wake up by the newspaper delivery (please place paper on floor rather than drop it) and the broken temperature regulator on the shower in 2011 which would suddenly switch to scalding hot for a few seconds.
May 12, 2013
Rated 5 out of 5 by Lynda169 My new favorite hotel!
Upon arrival at the check in counter, I knew there was something extra special about this hotel. Everyone there made me feel like they appreciated my stay - I hope to be back SOON! And OFTEN!
July 23, 2014
Rated 4 out of 5 by Briangoestraveling Amazing Staff!
This was my first visit to the Sheraton Vancouver Guildford Hotel. I chose this hotel due to the reviews on the site and the exceptional value.
This is a very well managed property! All of the staff I met were terrific! However, 3 people I met were extraordinary.
Thanks to all of you for making me feel at home.
September 17, 2012
Rated 4 out of 5 by ProfJeff Prof Jeff in Surrey again
I am very familiar with this hotel. Why do I keep returning? Very simple it is excellent. The location suits me very well and the views from the rooms are wonderful. All the staff are part of a very happy family and this gives a very good atmosphere inside the hotel. So I highly recommend this hotel.
April 16, 2014
Rated 4 out of 5 by secretariat Very nice hotel especially for a conference
The staff was very helpful and the hotel is very nice. My room was huge and well appointed with a lovely view of the mountains. However, unless you are at a conference at the hotel (which has excellent facilities for a conference) it is in the middle of nowhere. I was a a conference, though, and it was great.
October 27, 2013
Rated 5 out of 5 by Baba39 comfortable for families
We had adjoining rooms for a family of 4 plus Grandma. It worked great. I always find the Sheraton clean and comfortable. The decor is up to date and no tacky bedspreads. I appreciated the duvets with white covers, bright & spotless. They also had floor room for the little ones to play, and no smelly carpets.
September 22, 2012
Rated 4 out of 5 by Rubriver The hotel is great to stay
Our stay is great the only problem is the AC is not working, maintenance came over and fix it but when we got back from a party around midnight the room still warm AC still not working
July 22, 2014
Rated 3 out of 5 by storytraveller Comfortable hotel, clean
Close to highway 1, so convenient to use as a base to move around if you do not want to stay downtown or pay the price. Service was fine, and the hotel is clean. Beds are very comfortable. Close to Guildford Town Centre which has plenty of shopping. Only thing we did not like was the distance from downtown
August 18, 2013
Rated 5 out of 5 by Steve Outstanding staff
The staff in this hotel are friendly and really go out of their way to make you feel at home.
August 8, 2014
Rated 4 out of 5 by Rookie44 Restaurant menu
As a Platinum member I have stayed in numerous Starwood properties and have to say that this site has one of the poorer menus. I almost always eat in the hotel's I am staying at but after two nights I couldn't bear the thought of eating there again and went outside for my last two nights.
May 5, 2014
Rated 5 out of 5 by jerh The staff is excellent
Everyone on the staff, from the bellmen to the front desk to the guest services staff and the restaurant staff have been very good. I have been staying at the Sheraton Vancouver Guildford on and off for several months and without exception have been treated very well by the staff.
May 18, 2014