Rated 2 out of 5 by bueale Shuttle
Shuttle driver was very rude. He felt very strongly that my tip wasn't good enough and became very upset and yelled at me as i walked away. He refused to give me his name, and had a black leather jack on to cover his name tag if indeed had one on. He was on duty Friday Fed 21 at Sheraton Reston VA at approx 830am. Tall man, about 6' tall, light skinned man. Very rude, at this point for the next company summit I would recommend choosing a different hotel. There is no need for his treatment towards me.
February 22, 2014
Rated 3 out of 5 by ReLo Maria was great
If it hadn't been for Maria, I would have not liked this place at all. She was able to give me a different room as soon as I told her that the people next door to me had their door open and were talking loudly. So, thanks to her! I also had a wonderfully tasting cocktail at the bar. The hotel itself needs updating and guess what? That's exactly what is happening. As soon as you walk in you can see that it is being renovated. I ate at the Chili's just down the street so I can't say anything about the room service.
February 2, 2014
Rated 3 out of 5 by OtterFan A Mixed Experience
There were some issues that arose which required assistance from the front desk. Since the responses varied, the overall impact was a mixed one.
However, in each instance, I was provided with personal and professional courtesy and the staff attempted to resolve the issues satisfactorily.
So I would recommend this hotel as long as there is an awareness that there may be less staff on hand than is needed, the bedding is down (which may be an allergy issue for some) and there are multiple fees for things that seem excessive.
January 6, 2014
Rated 4 out of 5 by Japonais103 The memory of this travel from Japan
The cuisine of the hotel was very excellent, especially vegetables used as salad ingredients.
But in Wednesday evening, there were so many school children gathered on the elevator hall and I wasn’t able to take the elevator. Unfortunately I used the stairs to go up to my room on fourth floor. I’d like their teachers to teach them etiquette in public places.
April 14, 2014
Rated 3 out of 5 by JerseyGuy Room Change Needed
Checked in and was initially put exactly where my spg profile says I don't want to be - next to the elevators. In addition they tried to put me in a room not on the club level. After an immediate complaint, I was moved to the club level in a room that was not downsized because space was taken away by the elevators. With over 40% of the rooms empty that night, why would they even try to put me in the first room?
I would also say it is time for a refresh on this property as the furnishings and carpets are in need of an update.
January 30, 2012
Rated 3 out of 5 by Marilyn73 Need Complimentary Coffee/Tea
The hotel was fine but was missing some of the "small" amenities that wouldn't cost that much and are offerred by many other hotels - complimentary coffee and tea in the hotel lobby. One chain even gives fresh baked cookies at the lobby desk Mon-Fri afternoons which is always nice after coming in from the workday.
April 14, 2014
Rated 4 out of 5 by Darek good transit point
upgrade to club room - nice room in dark coulors , small bathroom , free parking . good wifi signal , near Dulles airport, in weekand is realy cheap .Free shutle bus to metro , by metro 25 minutes do central Washington. Recomendet
April 20, 2014
Rated 3 out of 5 by BOB1234 you get what you pay for
was extremely disappointed with the end results at this hotel.
At check in the room I was in had the odor of someone not using deodorant. They moved my room. Needed some help with a present I was arranging, very little was provided. There was some confusion on their end about the breakfast included with my stay and was spoken to in a very rude and disrespectful way.
However, the banquet folks did an amazing job and while I wouldn't recommend staying there as a guest, I would recommend having an event there.
April 29, 2013
Rated 3 out of 5 by jovialjo The price was the cheapest
Too much noise from outside (sirens and garbage/delivery trucks) and the HVAC unit was so loud in the room. Didn't get the King bed I had reserved or the free internet my company had negotiated and I wasn't recognized as a SPG member and even though the desk clerk could clearly tell I was overheated from having walked the long way from the parking lot with my bags he didn't even offer a free bottle of water even though I requested one, he said he would charge it to the room. I was disappointed this trip.
September 10, 2012
Rated 4 out of 5 by CaptainRoger Nice area
Close to golf course. Beds are Nice. Airport pickup is a little slow at times as shuttle is shared with Westin but not that bad unless it gets full. Need more close by restaurants but overall a nice hotel.
April 17, 2014
Rated 5 out of 5 by Bob218 Great Unexpectations
In town for a week for a very intense process Assessment, the Team stayed at Sheraton, a short drive to our headquarters. All staff were competent, friendly and welcoming, my room was clean and quiet. The best part was the Cosmopolitan Bar - we met the first evening for a nightcap, ended up going back EVERY night because is was a such a comfortable, relaxing place to unwind. The lone bartender was a big part of my good impression: quick, efficient and good drinks, he had everything under control.
November 18, 2012
Rated 3 out of 5 by Puck Slipping
I've stayed at this hotel numerous times in the past few years and this past visit was a disappointment. First, the in-room coffee maker did not work (only made partial cups) and had to be replaced. The staff did replace it when when I brought it to their attention. I spend a fair amount of time working in my room and a working coffee maker is important for me. I also selected the "green" option to decline daily housekeeping. However, the cleaning staff did not replenish coffee supplies or water. The staff should still replenish rooms with such supplies even when guests decline cleaning and new linens. Finally, on the third morning of my staff, the hotel had a total water outage, causing me to leave the hotel to shower and shave at my office. It was not a good morning. This was not a good stay.
November 23, 2013
Rated 3 out of 5 by dilip30 Shortcomings
Many hotels far less expensive will provide
coffee and snacks in the lobby area in the morning. There will be some fruit available in reception areas or in rooms. Most offer wireless internet in rooms and a morning newspaper outside the room. I was disappointed that none of these were available. The reception hardly gave me any information about options for eating in or around the hotel. They seemed too preoccupied staring at their computer screens rather than communicating with customers.
May 18, 2013
Rated 1 out of 5 by Maxna13 Aweful experience
Hotel went out of hot water. That day, my bathroom wasn’t done.
Bead sheets didn’t feet. Approximately 25% of the mattress was uncovered. When I complained about this at the front desk (nobody picked up the service phone, never), they said that they don’t have room service in the afternoons. All the furniture was covered in dust. Nobody cleaned them during my stay.
March 19, 2014
Rated 4 out of 5 by LSA12 Breakfast
We were told that breakfast was included with the room. When we asked the front desk we were told that it was not included. We were with a Bat Mitzvah group. The host told us that it was part of the deal. When I asked the front desk again I was told it was not included. Not knowing the area we went to 7 eleven for a very unhealthy and limited choice for breakfast. Then we later found in the evening that the breakfast was included. that was not right and very disappointing
October 14, 2013
Rated 2 out of 5 by TMTM front desk staff and other personnel weren't great
People issues encountered:
1) check in was really, really slow -- took almost 5 minutes to process each guest and took >5 minutes for the 2nd then 3rd counter staff to arrive
2) I asked for a room without an adjoining door, was told there was no door, but, of course, there was and my neighbor was noisy.
3) I asked for a newspaper to be delivered each morning, was told I would get one, and never did
4) there was nearly no toilet paper in my bathroom when I arrived
August 3, 2013
Rated 5 out of 5 by ChoralDirector1 This hotel goes out of its way to ensure my comfort
From the moment that I was picked up at IAD, my experience was extremely pleasureable. Complimentary shuttle service is provided and the driver called me by name for the subsequent four days of my stay. The restaurant is being remodeled and when completed, I'm sure it will be a terrific place to eat. The cocktail lounge is very comfy -- lots of overstuffed chairs and sofas. The high level of service and friendly, helpful staff provided the icing on the cake.
March 13, 2013
Rated 5 out of 5 by Whit Really stellar midweek stay
Though I stay in SPG hotels quite a bit, I've never written a review before. This experience was so positive that I just had to. The staff went above and beyond to be helpful, to me and to every guest with which I watched them interact. Pretty facility (and in the process of being renovated). Bar was relaxing, workout room was pristine, internet worked perfectly, food was good as well. Great Gold midweek benefits. Outstanding. Can't wait to stay here again!
April 15, 2013
Rated 2 out of 5 by Ray16 Accomodations June 30 through July 2nd
I am a SPG Gold 3 * Elite and had three reservations. Two reservations were for June 30 through July 2, and one reservation was for July 1 through July 2. This was the weekend of the storm in the area. My party was there for a funeral and I was very disappointed to arrive and have no room. I was not given any consideration for my SPG status and had to find accomodations elsewhere for June 30th. Apparently my rooms had been given to others the night before.
August 4, 2012
Rated 1 out of 5 by wittnov Sheraton - Water Outage
I was extremely disappointed with my recent stay at the Sheraton as the water went out , not once, but twice on Tuesday November 19th and Thursday the 21st, at critical junctures when I need to be ready/prepared to leave for meetings. I was also very disappointed with how the staff handled the situation when I called and ask the status/situation. I have contacted the Sheraton to discuss my bill and hope they will take action to make this right.
November 22, 2013
Rated 3 out of 5 by Johnnie8 Poor service
The wait for the airport shuttle was almost an hour. Then it took me to the wrong Sheraton. (Being out of town I did not know that there was more than one.) The driver did not ask ," which Sheraton. After arrival at the wrong hotel the clerk shrugged and offered to call a cab. No shuttle available, nor service to, the correct hotel. I took (an expensive) cab ride to the correct Sheraton. The shuttle service to the conference hotel was unreliable.
June 24, 2013
Rated 4 out of 5 by Fa44 Comfortable and efficient
Very spacious room and nice view facing a swimming pool
The hotel is equipped with business center (for internet and printing)
A Restaurant nearby is great
April 1, 2014
Rated 5 out of 5 by Mewbeast Excellent last minute stay
Stayed here for two nights because of Hurricane Sandy. Hotel staff was fantastic. In particular, Jamal at the front desk was amazing. I have 240 stays at Starwood properties so far this year and I can confidently say that Jamal is among the best Starwood staff. He even found a way to get me breakfast after the lounge closed because I was at the airport tryin to rebook my flight. If you're stuck at Dulles, this is a great place to stay.
November 1, 2012
Rated 2 out of 5 by dalaisama Poorly addresses identified issues
I don't like to downgrade hotels based on the existence of problems. It's more important as a frequent Starwood customer in how those issues are addressed. My last stay at this hotel -10/2012 - I discovered that my room was infested with ladybugs. When I reported that problem to the front desk, the response I got was "sorry, what would you like me to do about it?" No offer to clean, no offer to change rooms, no offered options whatsoever. As I had only 1 night left and ladybugs don't particularly bother me, I left the front desk with a puzzled look on my face, stayed my final night with my new roommates and left.
That said, with the wealth of Starwood properties within a stone's throw of this property - not to mention the other brands that have rooms in the Dulles area, I'll never stay at this hotel again and recommend to all others to do the same.
October 27, 2012
Rated 3 out of 5 by Bill50 The hotel is losing its focus
I've been staying at this hotel on and off for over 30 years, being close to organizations I work with. This latest visit is causing me to look for other hotels in the vicinity. It was recently renovated, but in that renovation, the designers placed the desk next to the A/C unit. The made the desk unusable until I blocked the A/C vent with some room furniture. Housekeeping needs attention. I returned to the room late in the afternoon and found the bed unmade and a cleaning rag left on the nightstand. The hotel is not located near many restaurants, so in the past, I had relied on the hotel restaurant. Their menu choices appears to have been reduced. Lastly, the Internet connection is slow and expensive.
I try to stay at SPG hotels to gain status in your rewards program. Frankly, the requirements are too high compared to other hotels to gain any meaningful benefit.
December 19, 2013
Rated 3 out of 5 by rockytop Mixed Results
Easy free parking, good location. The room temperature got too hot every time the heat came on. Woke me up all night long. And got too cool in between. The service at the Cosmopolitan and Syrah was extremely slow. One would think that extra staff would be on hand for such a huge event - the Mid-Atlantic Flute Fair - and that you would offer special hot lunch options that are efficient. We come every year - it would be simple to note.
February 18, 2013
Rated 4 out of 5 by 10yrspgmember Needs SPG Recognition
Not even a complimentary cup of coffee at this Sheraton. No newspaper. Club was being remodeled, so it was closed. Nothing special as a SPG member. But housekeeping is doing their job! Great clean room with nice beds. How about a cup of coffee for goodness sake!
March 17, 2014
Rated 3 out of 5 by mrshjd Not good for an extended stay
This hotel regularly hosts week long training sessions, so you'd think that they would cater to those staying for extended periods of time. There are no refrigerators in the rooms. That would have been a huge convenience to me, especially since I was sick during my stay. I didn't want to have to take the shuttle into town every day to get food. The restaurant on site's menu is not the best and did not appeal to me.
September 15, 2013
Rated 5 out of 5 by JohnVRE Great Staff
I wolud like to thank Kurt at the Front Desk for being a great Guest agent. He displayed true customer service skills and a professional attitude.
I also want to thank Harris for being understanding towards guest needs. Harris was both friendly and accommodating. It is with personnel like Kurt and Harris that makes anyone return and repeat the wonderful experience one can have away from home. Thank you both.
July 2, 2012
Rated 4 out of 5 by GregW Good business hotel
This hotel is a bit out of the way, but not too far off the beaten path. They have a shuttle that will take you to Reston Town Center (and back). Not far from Dulles. But also not much in the nearby vicinity if you like to walk (there is a Chili's and Reston Kabob).
The restaurant in the hotel itself is okay, but not open very late except for bar food.
Parking can be a problem when the hotel is full.
February 20, 2013